I bought a Sony Vaio AR41S laptop on the first week of September. It used to
work perfectly until recently.

Now I am having the following problems:

1. If I do a system restore I get the following message no matter which date
I choose to restore to:

An unspecified error occurred during system restore.



--

This means that none of the changes were made and I am stuck with the same
problems.


Also occasionally (and this is sporadic) if I open let's say 4 windows I am
unable to open any more unless I close a couple first. I also during this
time am unable to right-click on anything, whether it be my desktop or a file
name.

I attempted to contact Microsoft help since it's free for the first 90 days
but even though I have the 2-digit product ID in the form
12345-XXX-1234567-12345 I am told that it is invalid.

Please help me because I want my laptop to work!

Return the laptop for repair or warranty replacement.

--
Richard G. Harper [MVP Shell/User] [email]rgharper******.com[/email]
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"Jack" <Jack@discussions.microsoft.com> wrote in message
news:BBEC2EFA-83EC-45AD-B163-CE5E8A86B378@microsoft.com...[color=blue]
>I bought a Sony Vaio AR41S laptop on the first week of September. It used
>to
> work perfectly until recently.
>
> Now I am having the following problems:
>
> 1. If I do a system restore I get the following message no matter which
> date
> I choose to restore to:
>
> An unspecified error occurred during system restore.
>
>
>
> --
>
> This means that none of the changes were made and I am stuck with the same
> problems.
>
>
> Also occasionally (and this is sporadic) if I open let's say 4 windows I
> am
> unable to open any more unless I close a couple first. I also during this
> time am unable to right-click on anything, whether it be my desktop or a
> file
> name.
>
> I attempted to contact Microsoft help since it's free for the first 90
> days
> but even though I have the 2-digit product ID in the form
> 12345-XXX-1234567-12345 I am told that it is invalid.
>
> Please help me because I want my laptop to work!
>[/color]

"Jack" <Jack@discussions.microsoft.com> wrote in message
news:BBEC2EFA-83EC-45AD-B163-CE5E8A86B378@microsoft.com...[color=blue]
>I bought a Sony Vaio AR41S laptop on the first week of September. It used
>to
> work perfectly until recently.
>
> Now I am having the following problems:
>
> 1. If I do a system restore I get the following message no matter which
> date
> I choose to restore to:
>
> An unspecified error occurred during system restore.
>
>
>[/color]

Does your computer have Norton AV or other Norton products installed? I had
the same problem and it turned out to be Norton Antivirus that caused the
Restore failure.