I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the Ipaq
as well as installing WMDC again. No Luck! The Ipaq is running Windows
Mobile 2003 and should be compatible. Is this what I can expect from
Microsoft? They offer no support since the OS was installed by Dell. HP
ditto since the Ipaq is off warranty and they want to be paid for support
even if they don't solve the problem.

Hats off to Dell support who spent an hour with me but they could not solve
it either.

Any help would be appreciated.

Hello Ken,

Did you check that windows mobile 2003-based device connectivity service
and windows mobile-based device connectivity is running?

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
[color=blue]
> I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the
> Ipaq as well as installing WMDC again. No Luck! The Ipaq is running
> Windows Mobile 2003 and should be compatible. Is this what I can
> expect from Microsoft? They offer no support since the OS was
> installed by Dell. HP ditto since the Ipaq is off warranty and they
> want to be paid for support even if they don't solve the problem.
>
> Hats off to Dell support who spent an hour with me but they could not
> solve it either.
>
> Any help would be appreciated.
>[/color]

Thanks for the response, I really don't know what you mean. It connected
fine on my old XP computer. I don't know how to do what your are asking.

"Meinolf Weber" wrote:
[color=blue]
> Hello Ken,
>
> Did you check that windows mobile 2003-based device connectivity service
> and windows mobile-based device connectivity is running?
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and confers
> no rights.
>[color=green]
> > I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the
> > Ipaq as well as installing WMDC again. No Luck! The Ipaq is running
> > Windows Mobile 2003 and should be compatible. Is this what I can
> > expect from Microsoft? They offer no support since the OS was
> > installed by Dell. HP ditto since the Ipaq is off warranty and they
> > want to be paid for support even if they don't solve the problem.
> >
> > Hats off to Dell support who spent an hour with me but they could not
> > solve it either.
> >
> > Any help would be appreciated.
> >[/color]
>
>
>[/color]

The operating system on your device needs to be running Windows Mobile 2003
or later to work with Windows Mobilty Center which is the syncing technology
for mobile devices in Windows Vista. Basically, its the successor to
ActiveSync which is used on Windows XP.
--
Andre
Blog: [url]http://adacosta.spaces.live.com[/url]
My Vista Quickstart Guide:
[url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
"Ken K" <KenK@discussions.microsoft.com> wrote in message
news:B5EC9E5B-E0E5-41B3-A34A-DE49B0DFC13F@microsoft.com...[color=blue]
> Thanks for the response, I really don't know what you mean. It connected
> fine on my old XP computer. I don't know how to do what your are asking.
>
> "Meinolf Weber" wrote:
>[color=green]
>> Hello Ken,
>>
>> Did you check that windows mobile 2003-based device connectivity service
>> and windows mobile-based device connectivity is running?
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers
>> no rights.
>>[color=darkred]
>> > I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the
>> > Ipaq as well as installing WMDC again. No Luck! The Ipaq is running
>> > Windows Mobile 2003 and should be compatible. Is this what I can
>> > expect from Microsoft? They offer no support since the OS was
>> > installed by Dell. HP ditto since the Ipaq is off warranty and they
>> > want to be paid for support even if they don't solve the problem.
>> >
>> > Hats off to Dell support who spent an hour with me but they could not
>> > solve it either.
>> >
>> > Any help would be appreciated.
>> >[/color]
>>
>>
>>[/color][/color]

Hello Ken,

Go to Start, RUN line and type in services.msc In this console you have all
services running. Scroll down to windows....... and check the both.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
[color=blue]
> Thanks for the response, I really don't know what you mean. It
> connected fine on my old XP computer. I don't know how to do what
> your are asking.
>
> "Meinolf Weber" wrote:
>[color=green]
>> Hello Ken,
>>
>> Did you check that windows mobile 2003-based device connectivity
>> service and windows mobile-based device connectivity is running?
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> confers
>> no rights.[color=darkred]
>>> I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on
>>> the Ipaq as well as installing WMDC again. No Luck! The Ipaq is
>>> running Windows Mobile 2003 and should be compatible. Is this what
>>> I can expect from Microsoft? They offer no support since the OS was
>>> installed by Dell. HP ditto since the Ipaq is off warranty and they
>>> want to be paid for support even if they don't solve the problem.
>>>
>>> Hats off to Dell support who spent an hour with me but they could
>>> not solve it either.
>>>
>>> Any help would be appreciated.
>>>[/color][/color][/color]

Thanks for the response. yes, the Ipaq is running Windows Mobile 2003 which
it came with installed and worked fine until Vista and WMDC.

"Andre Da Costa[ActiveWin]" wrote:
[color=blue]
> The operating system on your device needs to be running Windows Mobile 2003
> or later to work with Windows Mobilty Center which is the syncing technology
> for mobile devices in Windows Vista. Basically, its the successor to
> ActiveSync which is used on Windows XP.
> --
> Andre
> Blog: [url]http://adacosta.spaces.live.com[/url]
> My Vista Quickstart Guide:
> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
> "Ken K" <KenK@discussions.microsoft.com> wrote in message
> news:B5EC9E5B-E0E5-41B3-A34A-DE49B0DFC13F@microsoft.com...[color=green]
> > Thanks for the response, I really don't know what you mean. It connected
> > fine on my old XP computer. I don't know how to do what your are asking.
> >
> > "Meinolf Weber" wrote:
> >[color=darkred]
> >> Hello Ken,
> >>
> >> Did you check that windows mobile 2003-based device connectivity service
> >> and windows mobile-based device connectivity is running?
> >>
> >> Best regards
> >>
> >> Meinolf Weber
> >> Disclaimer: This posting is provided "AS IS" with no warranties, and
> >> confers
> >> no rights.
> >>
> >> > I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the
> >> > Ipaq as well as installing WMDC again. No Luck! The Ipaq is running
> >> > Windows Mobile 2003 and should be compatible. Is this what I can
> >> > expect from Microsoft? They offer no support since the OS was
> >> > installed by Dell. HP ditto since the Ipaq is off warranty and they
> >> > want to be paid for support even if they don't solve the problem.
> >> >
> >> > Hats off to Dell support who spent an hour with me but they could not
> >> > solve it either.
> >> >
> >> > Any help would be appreciated.
> >> >
> >>
> >>
> >>[/color][/color]
>
>
>[/color]

Hello again Meinolf,

They are both running, restarted them, no help.

"Meinolf Weber" wrote:
[color=blue]
> Hello Ken,
>
> Go to Start, RUN line and type in services.msc In this console you have all
> services running. Scroll down to windows....... and check the both.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and confers
> no rights.
>[color=green]
> > Thanks for the response, I really don't know what you mean. It
> > connected fine on my old XP computer. I don't know how to do what
> > your are asking.
> >
> > "Meinolf Weber" wrote:
> >[color=darkred]
> >> Hello Ken,
> >>
> >> Did you check that windows mobile 2003-based device connectivity
> >> service and windows mobile-based device connectivity is running?
> >>
> >> Best regards
> >>
> >> Meinolf Weber
> >> Disclaimer: This posting is provided "AS IS" with no warranties, and
> >> confers
> >> no rights.
> >>> I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on
> >>> the Ipaq as well as installing WMDC again. No Luck! The Ipaq is
> >>> running Windows Mobile 2003 and should be compatible. Is this what
> >>> I can expect from Microsoft? They offer no support since the OS was
> >>> installed by Dell. HP ditto since the Ipaq is off warranty and they
> >>> want to be paid for support even if they don't solve the problem.
> >>>
> >>> Hats off to Dell support who spent an hour with me but they could
> >>> not solve it either.
> >>>
> >>> Any help would be appreciated.
> >>>[/color][/color]
>
>
>[/color]

Well, you might want to post your issue in a the Windows Mobile newsgroups
for additional assistance:
microsoft.public.pocketpc
--
Andre
Blog: [url]http://adacosta.spaces.live.com[/url]
My Vista Quickstart Guide:
[url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
"Ken K" <KenK@discussions.microsoft.com> wrote in message
news:AA122257-9310-4876-AA3F-B0917B2B0304@microsoft.com...[color=blue]
> Thanks for the response. yes, the Ipaq is running Windows Mobile 2003
> which
> it came with installed and worked fine until Vista and WMDC.
>
> "Andre Da Costa[ActiveWin]" wrote:
>[color=green]
>> The operating system on your device needs to be running Windows Mobile
>> 2003
>> or later to work with Windows Mobilty Center which is the syncing
>> technology
>> for mobile devices in Windows Vista. Basically, its the successor to
>> ActiveSync which is used on Windows XP.
>> --
>> Andre
>> Blog: [url]http://adacosta.spaces.live.com[/url]
>> My Vista Quickstart Guide:
>> [url]http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry[/url]
>> "Ken K" <KenK@discussions.microsoft.com> wrote in message
>> news:B5EC9E5B-E0E5-41B3-A34A-DE49B0DFC13F@microsoft.com...[color=darkred]
>> > Thanks for the response, I really don't know what you mean. It
>> > connected
>> > fine on my old XP computer. I don't know how to do what your are
>> > asking.
>> >
>> > "Meinolf Weber" wrote:
>> >
>> >> Hello Ken,
>> >>
>> >> Did you check that windows mobile 2003-based device connectivity
>> >> service
>> >> and windows mobile-based device connectivity is running?
>> >>
>> >> Best regards
>> >>
>> >> Meinolf Weber
>> >> Disclaimer: This posting is provided "AS IS" with no warranties, and
>> >> confers
>> >> no rights.
>> >>
>> >> > I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on
>> >> > the
>> >> > Ipaq as well as installing WMDC again. No Luck! The Ipaq is
>> >> > running
>> >> > Windows Mobile 2003 and should be compatible. Is this what I can
>> >> > expect from Microsoft? They offer no support since the OS was
>> >> > installed by Dell. HP ditto since the Ipaq is off warranty and they
>> >> > want to be paid for support even if they don't solve the problem.
>> >> >
>> >> > Hats off to Dell support who spent an hour with me but they could
>> >> > not
>> >> > solve it either.
>> >> >
>> >> > Any help would be appreciated.
>> >> >
>> >>
>> >>
>> >>[/color]
>>
>>
>>[/color][/color]

Connecting the iPAQ will launch Sync Center, but there will be nothing to
synchronise until you have launched and configured WMDC.

My 2210, which is virtually identical to your 2215, synchronises perfectly
well.




"Ken K" <KenK@discussions.microsoft.com> wrote in message
news:80950E71-35E7-4E68-B69F-52B981BAA10E@microsoft.com...[color=blue]
>I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the Ipaq
> as well as installing WMDC again. No Luck! The Ipaq is running Windows
> Mobile 2003 and should be compatible. Is this what I can expect from
> Microsoft? They offer no support since the OS was installed by Dell. HP
> ditto since the Ipaq is off warranty and they want to be paid for support
> even if they don't solve the problem.
>
> Hats off to Dell support who spent an hour with me but they could not
> solve
> it either.
>
> Any help would be appreciated.[/color]

Thanks for the resonse.

I have configured WMDC. It starts to sync and then just stops and gives an
error icon. checking the error messages gives no indication of what the
error is.

"Dominic Payer" wrote:
[color=blue]
> Connecting the iPAQ will launch Sync Center, but there will be nothing to
> synchronise until you have launched and configured WMDC.
>
> My 2210, which is virtually identical to your 2215, synchronises perfectly
> well.
>
>
>
>
> "Ken K" <KenK@discussions.microsoft.com> wrote in message
> news:80950E71-35E7-4E68-B69F-52B981BAA10E@microsoft.com...[color=green]
> >I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the Ipaq
> > as well as installing WMDC again. No Luck! The Ipaq is running Windows
> > Mobile 2003 and should be compatible. Is this what I can expect from
> > Microsoft? They offer no support since the OS was installed by Dell. HP
> > ditto since the Ipaq is off warranty and they want to be paid for support
> > even if they don't solve the problem.
> >
> > Hats off to Dell support who spent an hour with me but they could not
> > solve
> > it either.
> >
> > Any help would be appreciated.[/color]
>
>[/color]

Without a specific indication of the error it's almost impossible to say
what to do.

Possibly it's a USB problem and [url]http://support.microsoft.com/kb/941600[/url] would
help if it has not already been applied. I assume Dell walked you through
possible BIOS and driver updates, and USB is properly configured in your
BIOS.

Are you using the latest version 6.1 of WMDC from
[url]http://www.microsoft.com/windowsmobile/devicecenter.mspx[/url] ?

I have seen a similar problem with a Nokia mobile phone when data was
corrupted and the software couldn't cope. If you are using Outlook try
running the Inbox Repair tool
[url]http://office.microsoft.com/en-us/outlook/HP030896251033.aspx[/url]




"Ken K" <KenK@discussions.microsoft.com> wrote in message
news:F8EC673B-7289-480B-85C0-91F90531CA1C@microsoft.com...[color=blue]
> Thanks for the resonse.
>
> I have configured WMDC. It starts to sync and then just stops and gives
> an
> error icon. checking the error messages gives no indication of what the
> error is.
>
> "Dominic Payer" wrote:
>[color=green]
>> Connecting the iPAQ will launch Sync Center, but there will be nothing to
>> synchronise until you have launched and configured WMDC.
>>
>> My 2210, which is virtually identical to your 2215, synchronises
>> perfectly
>> well.
>>
>>
>>
>>
>> "Ken K" <KenK@discussions.microsoft.com> wrote in message
>> news:80950E71-35E7-4E68-B69F-52B981BAA10E@microsoft.com...[color=darkred]
>> >I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the
>> >Ipaq
>> > as well as installing WMDC again. No Luck! The Ipaq is running
>> > Windows
>> > Mobile 2003 and should be compatible. Is this what I can expect from
>> > Microsoft? They offer no support since the OS was installed by Dell.
>> > HP
>> > ditto since the Ipaq is off warranty and they want to be paid for
>> > support
>> > even if they don't solve the problem.
>> >
>> > Hats off to Dell support who spent an hour with me but they could not
>> > solve
>> > it either.
>> >
>> > Any help would be appreciated.[/color]
>>
>>[/color][/color]

To all of you who so kindly replied:

Problem solved by Microsoft tech. It was an Outlook problem and my Office
2007 free support was still in effect. All is up and running well now.

"Dominic Payer" wrote:
[color=blue]
> Without a specific indication of the error it's almost impossible to say
> what to do.
>
> Possibly it's a USB problem and [url]http://support.microsoft.com/kb/941600[/url] would
> help if it has not already been applied. I assume Dell walked you through
> possible BIOS and driver updates, and USB is properly configured in your
> BIOS.
>
> Are you using the latest version 6.1 of WMDC from
> [url]http://www.microsoft.com/windowsmobile/devicecenter.mspx[/url] ?
>
> I have seen a similar problem with a Nokia mobile phone when data was
> corrupted and the software couldn't cope. If you are using Outlook try
> running the Inbox Repair tool
> [url]http://office.microsoft.com/en-us/outlook/HP030896251033.aspx[/url]
>
>
>
>
> "Ken K" <KenK@discussions.microsoft.com> wrote in message
> news:F8EC673B-7289-480B-85C0-91F90531CA1C@microsoft.com...[color=green]
> > Thanks for the resonse.
> >
> > I have configured WMDC. It starts to sync and then just stops and gives
> > an
> > error icon. checking the error messages gives no indication of what the
> > error is.
> >
> > "Dominic Payer" wrote:
> >[color=darkred]
> >> Connecting the iPAQ will launch Sync Center, but there will be nothing to
> >> synchronise until you have launched and configured WMDC.
> >>
> >> My 2210, which is virtually identical to your 2215, synchronises
> >> perfectly
> >> well.
> >>
> >>
> >>
> >>
> >> "Ken K" <KenK@discussions.microsoft.com> wrote in message
> >> news:80950E71-35E7-4E68-B69F-52B981BAA10E@microsoft.com...
> >> >I cannot sync my Ipaq 2215 with WMDC. I have done a hard reset on the
> >> >Ipaq
> >> > as well as installing WMDC again. No Luck! The Ipaq is running
> >> > Windows
> >> > Mobile 2003 and should be compatible. Is this what I can expect from
> >> > Microsoft? They offer no support since the OS was installed by Dell.
> >> > HP
> >> > ditto since the Ipaq is off warranty and they want to be paid for
> >> > support
> >> > even if they don't solve the problem.
> >> >
> >> > Hats off to Dell support who spent an hour with me but they could not
> >> > solve
> >> > it either.
> >> >
> >> > Any help would be appreciated.
> >>
> >>[/color][/color]
>
>[/color]