I have an e-mail in my inbox I can`t delete and I notice that this seems to
be a widespread problem. I have Vista/Windows Mail and it`s a safe address.

Have Microsoft found a cure for this problem yet or does anyone have a
suggestion to help please.

Best Regards

Kenny

"kenny" <kenny@discussions.microsoft.com> wrote in message
news:6C081686-CC87-422B-969F-57693172DC46@microsoft.com...
>I have an e-mail in my inbox I can`t delete and I notice that this seems to
> be a widespread problem. I have Vista/Windows Mail and it`s a safe
> address.
>
> Have Microsoft found a cure for this problem yet or does anyone have a
> suggestion to help please.
>
> Best Regards
>
> Kenny

If you are not willing to just ignore them, the only way is to delete both
copies of the database (which does not contain the messages, but only
references to them) and let WinMail rebuild it.
First close WinMail, then use Task Manager to make sure there are no
instances of it under applications or processes.
Then click Start | Search | Advanced Search
Check the box to include non-indexed, hidden and system files.
In the Name field type WindowsMail.MSMessageStore and click the Search
button.
It should show you two copies. Delete both of them and re-open WinMail.
WinMail will work in the background and recover all of the messages that are
really there.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

Frank

Thanks for the prompt reply. I`m a bit of a novice with pc`s, if I follow
the procedure you mentioned will my contacts and saved e-mails (of which
there are many) be safe and kept.

"Frank Saunders, MS-MVP OE/WM" wrote:

> "kenny" <kenny@discussions.microsoft.com> wrote in message
> news:6C081686-CC87-422B-969F-57693172DC46@microsoft.com...
> >I have an e-mail in my inbox I can`t delete and I notice that this seems to
> > be a widespread problem. I have Vista/Windows Mail and it`s a safe
> > address.
> >
> > Have Microsoft found a cure for this problem yet or does anyone have a
> > suggestion to help please.
> >
> > Best Regards
> >
> > Kenny
>
> If you are not willing to just ignore them, the only way is to delete both
> copies of the database (which does not contain the messages, but only
> references to them) and let WinMail rebuild it.
> First close WinMail, then use Task Manager to make sure there are no
> instances of it under applications or processes.
> Then click Start | Search | Advanced Search
> Check the box to include non-indexed, hidden and system files.
> In the Name field type WindowsMail.MSMessageStore and click the Search
> button.
> It should show you two copies. Delete both of them and re-open WinMail.
> WinMail will work in the background and recover all of the messages that are
> really there.
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

kenny

Yes they should be but it is always prudent to back them up before.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"kenny" <kenny@discussions.microsoft.com> wrote in message news:6DFE7AD4-D68D-4147-A350-4244188F30E4@microsoft.com...
> Frank
>
> Thanks for the prompt reply. I`m a bit of a novice with pc`s, if I follow
> the procedure you mentioned will my contacts and saved e-mails (of which
> there are many) be safe and kept.
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "kenny" <kenny@discussions.microsoft.com> wrote in message
>> news:6C081686-CC87-422B-969F-57693172DC46@microsoft.com...
>> >I have an e-mail in my inbox I can`t delete and I notice that this seems to
>> > be a widespread problem. I have Vista/Windows Mail and it`s a safe
>> > address.
>> >
>> > Have Microsoft found a cure for this problem yet or does anyone have a
>> > suggestion to help please.
>> >
>> > Best Regards
>> >
>> > Kenny
>>
>> If you are not willing to just ignore them, the only way is to delete both
>> copies of the database (which does not contain the messages, but only
>> references to them) and let WinMail rebuild it.
>> First close WinMail, then use Task Manager to make sure there are no
>> instances of it under applications or processes.
>> Then click Start | Search | Advanced Search
>> Check the box to include non-indexed, hidden and system files.
>> In the Name field type WindowsMail.MSMessageStore and click the Search
>> button.
>> It should show you two copies. Delete both of them and re-open WinMail.
>> WinMail will work in the background and recover all of the messages that are
>> really there.
>>
>> --
>> Frank Saunders, MS-MVP OE/WM
>> Do not send mail.
>>

I also had an unremovable message in my inbox and used the above procedure of deleting both copies of the message store. It did the job, but in the process, some of my folder names got messed up, and I had to rename many of the folders. Also all of my subscribed newsgroups disappeared so I had to resubscribe. Not writing to complain, but to amend the recommendation to note some side effects.

John Hanley
Sugar Land, TX