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| Internet Explorer has stopped working. I am getting the following message when I attempt to launch IE7: **************************************************************** Internet Explorer has stopped working. Windows can check on-line for solution to the problem. - Check on-line for a solution and close the program. - Close the program. **************************************************************** I responded to the first option but it failed to find any solution. If I run IE7 "as Administrator", then IE7 launches fine. Any suggestion would be appreciated. |
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| Re: Internet Explorer has stopped working. Hi, You probably have a browser add-on which needs to run as administrator. See: [url]http://www.enhanceie.com/ie/troubleshoot.asp[/url] for troubleshooting information. The troublesome program may not show up as an add-on. Disable other security, privacy, ad-blocking programs to see if one of them is causing the problem. Any program that interacts with Internet Explorer could be causing this. The connection with IE may not be obvious, such as Google Desktop. A firewall will probably not be causing this problem, but *be sure* to turn on the Windows Firewall from Control Panel> Windows Firewall before disabling a third-party firewall or security suite during testing. Hope this helps, Don [MS MVP- IE] "churin" <churin@new.postalias> wrote in message news:uws040ssHHA.1208@TK2MSFTNGP05.phx.gbl...[color=blue] > I am getting the following message when I attempt to launch IE7: > **************************************************************** > Internet Explorer has stopped working. Windows can check on-line for > solution to the problem. > - Check on-line for a solution and close the program. > - Close the program. > **************************************************************** > I responded to the first option but it failed to find any solution. > > If I run IE7 "as Administrator", then IE7 launches fine. > > Any suggestion would be appreciated.[/color] |
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| Re: Internet Explorer has stopped working. Hi Churin-- How 'bout that Ace Competence MSFT message "you can ck on line for a solution" only to find in 99% of cases they have no solution, and inthe other 1% the solution is in language that you're likely not to be able to use. This is because what they won't say is Sinofsky kicked Vista out the door with a gamut of broken components because he overruled taking the time to fix them figuring he could get more money for a sooner and broken Vista and that's what you have in that shiny box. An add on is one of many many things that could cause this error, and is of course worth checking out. Event Viewer may provide information that would clarify thisL Type "eventvwr.msc" without the quotes in the run box>click on WindowsLogs on the left>ck. application and ck.system. One of the best moves to make for IE errors like that one is to run SFC: SFC or System File Checker is a bit like the spare tire in your car or a backup battery I suppose. In Vista of course, they have changed it somewhat and come up with a new name--Redmond stands for name it something different twice a year and now it's part of WRP or Windows Resource Protection. It scans protected resources including thousands of files, libraries, critical folders, and essential registry keys, and it replaces those that are corrupted with intact ones. It fixes a lot of problems in Windows XP, OE, Windows Vista, Win Mail, IE6, and on Vista or if it is installed on XP, IE7. It protects these things from changes by any source including administrators, by keeping a spare of most of them. How to Run SFC: Type "cmd" into the Search box above the Start Button>and when cmd comes up at the top of the Start menu>right click cmd and click "run as Admin" and when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes and let it run. This may fix things quite a bit. It replaces corrupt files with intact ones, if you're not familiar with it. If no help from SFC, you can try a restore point to before this happened or you try the steps below if you have a Vista DVD: 3) You can try a restore point to before this happened or you try the steps below if you have a Vista DVD: Pressing F8 repeatedly when you seem the firmware screen may be is a generic way to launch Windows RE on some OEM Vista computers. Startup Repair will look like this when you put in the Vista DVD: [url]http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png[/url] You run the startup repair tool this way (and system restore from here is also sometimes effective): [url]http://support.microsoft.com/kb/925810/en-us[/url] How To Run Startup Repair In Vista Ultimate (Multiple Screenshots) [url]http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm[/url] I'm going to give you a bunch of links and most of them you won't have to use, but they are alternative ways to fix Vista. Right now I want you to put in the DVD and restart. It will automatically take you to this on your screen: [url]http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png[/url] That will allow you to go to the Vista setup that has a Repair link on the lower left corner>click it and then you'll see a gray backgrounded list and I want you to click Startup Repair from it and follow the directions. The gray screen after you click the first link in the above pic will look like this: [url]http://www.windowsreinstall.com/winvista/images/repair/staruprepair/Image17.gif[/url] Click Startup Repair, the link at the top and after it scans>click OK and let it try to repair Vista. It will tell you if it does, and if not This should work, but if not,then you can follow the alternative ways to fix this including booting into Safe Mode by tapping the F8 key and using System Restore. Directions and links for alternative ways to fix this are below, but I hope you won't need them: If you have any questions on getting the Startup Repair done, just post them. If you have a Vista DVD try Startup Repair. If that doesn't work, try SafeMode>System Restore from the Recovery Environment, and you always have the F8 advanced options ( five of them including Last Known Good Configuration) and a repair install (with the DVD) as well. In addition you can use the Bootsect tool to manually repair the boot sector by accessing the command prompt from the DVD or from F8 and typing at the prompt: ****Ten Methods to Repair BSOD No Boots or Serious Problems in Windows Vista**** ***Startup Repair and System Restore from the Win Recovery Environment on the DVD*** Although MSFT's Official Party Line as expressed by the Win RE team is that Startup Repair is only to fix startups, like a lot of features rtm'd that have broader application, so does Startup Repair. I have used it many times to fix major systemic problems in Vista when it would still boot successfully, and am talking with them to try to find out why they seem to bill it as only fixing startup problems. You can run Startup Repair by putting your Vista DVD in after theanguage screen in setup. You can also run System Restore from the same location. You run the startup repair tool this way (and system restore from here is also sometimes effective): [url]http://support.microsoft.com/kb/925810/en-us[/url] How To Run Startup Repair In Vista Ultimate (Multiple Screenshots) [url]http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm[/url] Note The computer must be configured to start from a CD or from a DVD. For information about how to configure the computer to start from a CD or from a DVD, see the information that came with the computer. 2. Restart the computer. To do this, click Start, click the arrow next to the Lock button, and then click Restart. This usually means that you enter bios setup by whatever key or keys (sometimes there is more than one key that will do it for your model--go to pc manufacturer site) and configure CD to be first in the boot order (this will allow you to boot from the Vista DVD as well): See for ref: Access/Enter Motherboard BIOS (applies to Vista as well) [url]http://www.michaelstevenstech.com/bios_manufacturer.htm[/url] Boot Order in Bios (Set Boot from HD 1st) [url]http://www.short-media.com/images/mm/Articles/build_computer/bios/bios03.jpg[/url] Note If you cannot restart the computer by using this method, use the power button to turn off the computer. Then, turn the computer back on. 3. Set your language preference, and then click Next. Note In most cases, the startup repair process starts automatically, and you do not have the option to select it in the System Recovery Options menu. 4. Click Repair your computer. 5. In the System Recovery Options dialog box, click the operating system that you want to repair, and then click Next. 6. In the System Recovery Options menu, click Startup Repair to start the repair process. 7. When the repair process is complete, click Finish. Additional References for Startup Repair With Screenshots: How to Use Startup Repair: ***Accessing Windows RE (Repair Environment):*** 1) Insert Media into PC (the DVD you burned) 2) ***You will see on the Vista logo setup screen after lang. options in the lower left corner, a link called "System Recovery Options."*** Screenshot: System Recovery Options (Lower Left Link) [url]http://blogs.itecn.net/photos/liuhui/images/2014/500x375.aspx[/url] Screenshot: (Click first option "Startup Repair" [url]http://www.leedesmond.com/images/img_vista02ctp-installSysRecOpt2.bmp[/url] How To Run Startup Repair In Vista Ultimate (Multiple Screenshots) [url]http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm[/url] 3) Select your OS for repair. 4) Its been my experience that you can see some causes of the crash from theWin RE feature: You'll have a choice there of using: 1) Startup Repair 2) System Restore 3) Complete PC Restore ___________________ In addition you can use the Bootsect tool to manually repair the boot sector by accessing the command prompt from the DVD or from F8 and typing at the prompt: Bootsect.exe is available from the \Boot\folder of the Windows Vista DVD and can be run from within System Recovery or Windows XP on a dual boot. 1. Use Bootsect.exe to restore the Windows Vista MBR and the boot code that transfers control to the Windows Boot Manager program. To do this, type the following command at a command prompt: Drive:\boot\Bootsect.exe /NT60 All In this command, Drive is the drive where the Windows Vista installation media is located. Note The boot folder for this step is on the DVD drive. 2. Use Bcdedit.exe to manually create an entry in the BCD Boot.ini file for the earlier version of the Windows operating system. To do this, type the following commands at a command prompt. Note In these commands, Drive is the drive where Windows Vista is installed. . Drive:\Windows\system32\Bcdedit /create {ntldr} -d "Description for earlier Windows version" Note In this command, Description for earlier Windows version can be any text that you want. For example, Description for earlier Windows version can be "Windows XP" or "Windows Server 2003". .. Drive:\Windows\system32\Bcdedit /set {ntldr} device partition=x: Note In this command, x: is the drive letter for the active partition. .. Drive:\Windows\system32\Bcdedit /set {ntldr} path \ntldr .. Drive:\Windows\system32\Bcdedit /displayorder {ntldr} -addlast 3. Restart the computer. ____________________________ ******Using the BootRec.exe Tool Using the System Recovery Tool from the Repair link on the DVD after the language choice in the lower left hand corner you can select command prompt and you have the following options: Bootrec.exe (You can use this tool to recover Vista even when you do not receive the error message that is the title of the 2nd linked MSKB below): How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows Vista [url]http://support.microsoft.com/kb/927392/en-us[/url] Error message when you start Windows Vista: "The Windows Boot Configuration Data file is missing required information" [url]http://support.microsoft.com/kb/927391/en-us[/url] _____________________________________________________________ ***Using the F8 Environment or a Repair Install from the DVD:*** Pressing F8 repeatedly when you seem the firmware screen may be is a generic way to launch Windows RE on some OEM Vista computers. See for ref: Access/Enter Motherboard BIOS (Applies to Vista as well) [url]http://www.michaelstevenstech.com/bios_manufacturer.htm[/url] Boot Order in Bios (Set Boot from HD 1st) [url]http://www.short-media.com/images/mm/Articles/build_computer/bios/bios03.jpg[/url] Repair Install (for XP or Vista) [url]http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx[/url] Repair Install (Method 2): (for XP or Vista) [url]http://support.microsoft.com/default.aspx/kb/315341[/url] ***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu) by starting the PC and tapping F8 once per second when the firmware screen with the pc manufacturer's name shows a few seconds after restarting***: The F8 options in Vista are the same as XP, and the link for Safe Mode Boot options is labled XP by MSFT but they are the same for Vista (they haven't updated to add Vista to the title as they have with several MSKBs that apply to both). Again, pressing F8 repeatedly when you seem the firmware screen may be is a generic way to launch Windows RE on some OEM Vista computers. You could also: Think: I have 4 different ways to get back my XP at F8 and try 'em in order. 1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good Configuration Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command Prompt. These methods are outlined in A description of the Safe Mode Boot options in Windows XP/and Vista [url]http://support.microsoft.com/kb/315222/[/url] Frequently Asked Questions Regarding System Restore from MSFT: [url]http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx[/url] System Restore can be run from the Win RE recovery environment from the same link as Startup Repair, and sometimes it will work from one F8 safe mode location or from the Win Recovery Environment when it won't work from other locations. How to start the System Restore tool at a command prompt in Windows XP [url]http://support.microsoft.com/default.aspx?scid=kb;en-us;304449[/url] Repair Install: (This option has the best chance of succeeding and it preserves everything in your OS--you do not lose anything with this option): Make sure the DVD you have is a Vista DVD. Many OEMs will send you a Recovery DVD and it may restore you to factory settings, but a high percentage of the time it does not in my experience. Pitfalls: If the DVD came from friend or relative or P2P, you may have problems. P2P besides being illlegal in many countries including the U.S. can be corrupt. If CD came from friend or relative, they may have given you the CD to use but if product key is in use, MSFT is not going to accept it for activation. Make sure you clean the CD carefully using proper cleaning fluid and strokes that radiate from center like spokes on a wheel. Again a repair install has the most likely chance to succeed in XP, (and can work in Vista) but you need to have a Vista DVD. First, in order to do a Repair Install You must boot to the bios setup and position booting from the "CD" first in the boot order--it probably will not say DVD but might. Booting to Bios Setup: For 85% of PC's and all Dells you can tap the F2 key to reach bios setup. How To Enable DVD/CD Rom Support (put CD boot first) in bios setup boot order: [url]http://xphelpandsupport.mvps.org/how_do_i_enable_cdrom_support_i.htm[/url] Screen Shot of bios setup boot order: [url]http://www.poy.net/proxy/bios2.jpg[/url] Repair Install Does Not Lose Anything; you may need to try 2-3 times but that's rare. How To Repair Install (Applies to Vista as well as XP) [url]http://support.microsoft.com/kb/315341#XSLTH3127121122120121120120[/url] Screen Shot Repair Install [url]http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm[/url] Good luck, CH Another great day for "the surge" [Bush's surge to make more Dover coffins with more dead bodies inside come to Dover]. Truck bombing kills at least 61; injures 100 and apathetic Americans do NOTHING to stop the fiasco in Iraq, buy more Blahniks and SUVs. "churin" <churin@new.postalias> wrote in message news:uws040ssHHA.1208@TK2MSFTNGP05.phx.gbl...[color=blue] >I am getting the following message when I attempt to launch IE7: > **************************************************************** > Internet Explorer has stopped working. Windows can check on-line for > solution to the problem. > - Check on-line for a solution and close the program. > - Close the program. > **************************************************************** > I responded to the first option but it failed to find any solution. > > If I run IE7 "as Administrator", then IE7 launches fine. > > Any suggestion would be appreciated.[/color] |
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| Re: Internet Explorer has stopped working. The suggestion by Don and running sfc in Chad's post did not cure the problem. Other ideas in Chad's post may not be applicable because the problem condition existed before the Windows Vista was installed by in-place upgrade two days ago. I will be visiting his place tommorow to carry out clean install. Thanks anyway for your trying to help me. churin churin wrote:[color=blue] > Don and Chad; > > Thank you so very much for your responses. I am actually helping my > friend solve this probllem and I will post back when I get feedback from > my friend. > > churin >[/color] |
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| Thread | Thread Starter | Forum | Replies | Last Post |
| Internet explorer has stopped working | DKON | Internet Explorer | 14 | 05-06-2008 10:49 PM |
| Internet Explorer has stopped working | Mouse | Internet Explorer | 7 | 01-12-2008 08:41 AM |
| internet explorer has stopped working | Gibraltar | Internet Explorer | 2 | 12-04-2007 08:00 PM |
| Internet Explorer has stopped working | diquydiq | Internet Explorer | 4 | 10-31-2007 05:10 AM |
| Internet Explorer has stopped working | B10nyx | Internet Explorer | 4 | 06-22-2007 01:30 PM |
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