Windows update tell me there is a download for my PhotoSmart 8400 series
printer and it downloads it and tries to install but then I get a message
saying that the file could not be installed. Doesn't give much more info
than that. I've tried installing three different times with no success!
Any advise?
TIA
Paula

Paula,

Check the event log and can you give us some more information
Error codes, descriptions, etc.

Thanks,

OKuma

"paula" <nospam@nospam.com> wrote in message
news:uU5U8GLnHHA.1000@TK2MSFTNGP05.phx.gbl...[color=blue]
> Windows update tell me there is a download for my PhotoSmart 8400 series
> printer and it downloads it and tries to install but then I get a message
> saying that the file could not be installed. Doesn't give much more info
> than that. I've tried installing three different times with no success!
> Any advise?
> TIA
> Paula[/color]

ok I followed your instructions.
Here is the error code I got. 80070103
Now what do I do with that info?
Again, TIA
Paula

"WBurchnall" <WBurchnall.2r0azs@no-mx.forums.net> wrote in message
news:WBurchnall.2r0azs@no-mx.forums.net...[color=blue]
>
> Yes, please provide any error codes you can. The error code provided
> directly has to with which solution to use to resolve the Windows Update
> issue. To see the error code, do the following:
>
> 1. Type 'Windows Update' in your Start Search feature of your Start
> Menu.
> 2. Click the blue link 'View Update History'.
> 3. Right click on your failed update and choose 'View Details'.
>
> Here there should be usually an error code like 0x80071023 or something
> similar for almost every Windows Update issue.
>
>
> --
> WBurchnall[/color]

Apparently, 80070103 stands for "Windows has determined
that the selected driver is not the best driver for your machine."

Drivers for printers etc are best obtained direct from the manufacturer, and
not via Windows Update.

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
MVP Windows Shell/User

"paula" <nospam@nospam.com> wrote in message
news:%23tesgYMnHHA.3736@TK2MSFTNGP03.phx.gbl...[color=blue]
> ok I followed your instructions.
> Here is the error code I got. 80070103
> Now what do I do with that info?
> Again, TIA
> Paula
>
> "WBurchnall" <WBurchnall.2r0azs@no-mx.forums.net> wrote in message
> news:WBurchnall.2r0azs@no-mx.forums.net...[color=green]
>>
>> Yes, please provide any error codes you can. The error code provided
>> directly has to with which solution to use to resolve the Windows Update
>> issue. To see the error code, do the following:
>>
>> 1. Type 'Windows Update' in your Start Search feature of your Start
>> Menu.
>> 2. Click the blue link 'View Update History'.
>> 3. Right click on your failed update and choose 'View Details'.
>>
>> Here there should be usually an error code like 0x80071023 or something
>> similar for almost every Windows Update issue.
>>
>>
>> --
>> WBurchnall[/color]
>[/color]

Hmmmmm strange that it would tell me there is a driver available for my
specific machine and then say that it is not the best driver for my machine
but whatever....I will check the HP web site and forget windows update. I
hope it doesn't keep bugging me about downloading it then.
Thanks everyone for your reply.
Paula

"Jane C" <jellybean@NOSPAMxjgarage.org> wrote in message
news:2AB1C91E-BA04-4E81-8F7E-44F1245A37BC@microsoft.com...[color=blue]
> Apparently, 80070103 stands for "Windows has determined
> that the selected driver is not the best driver for your machine."
>
> Drivers for printers etc are best obtained direct from the manufacturer,
> and not via Windows Update.
>
> --
> Jane, not plain ;) 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> MVP Windows Shell/User
>
> "paula" <nospam@nospam.com> wrote in message
> news:%23tesgYMnHHA.3736@TK2MSFTNGP03.phx.gbl...[color=green]
>> ok I followed your instructions.
>> Here is the error code I got. 80070103
>> Now what do I do with that info?
>> Again, TIA
>> Paula
>>
>> "WBurchnall" <WBurchnall.2r0azs@no-mx.forums.net> wrote in message
>> news:WBurchnall.2r0azs@no-mx.forums.net...[color=darkred]
>>>
>>> Yes, please provide any error codes you can. The error code provided
>>> directly has to with which solution to use to resolve the Windows Update
>>> issue. To see the error code, do the following:
>>>
>>> 1. Type 'Windows Update' in your Start Search feature of your Start
>>> Menu.
>>> 2. Click the blue link 'View Update History'.
>>> 3. Right click on your failed update and choose 'View Details'.
>>>
>>> Here there should be usually an error code like 0x80071023 or something
>>> similar for almost every Windows Update issue.
>>>
>>>
>>> --
>>> WBurchnall[/color]
>>[/color]
>[/color]