Most of my emails print fine, in the normal way and size, with the header
information (my profile name, From, To, Subject, date) at the top. However I
receive some emails from a company, and while they are all in text, they do
include some long web links and a bunch of "data" at the end, meant to be
imported into databases.

This seems to confuse Windows Mail in two ways:

1) It won't print the header information, no matter what the settings.
Actually, last night, for the first time, it did print the header once in
about 20 tries, but I've been unable to duplicate it. A MS knowledge base
article mentioned something similar when changing printing size for Server
2003, but not Vista. The article is at:

[url]http://support.microsoft.com/kb/931657/en-us[/url]

It doesn't seem to apply to me, except that this is what happens on my PC.

2) Printouts of this email, without any change in settings, print at maybe
25% their normal size and are unreadable. I think this might be because of
the long lines mentioned above, but I've set it to Actual Size and/or Full
Size using my printer settings, and the same thing happens. And surprisingly
(to me) it prints small even if I select to Print Selection, and there are
no long lines in the selection. I can reset the size using Scale (again,
printer settings) and get it readable again, but still no header info.

I figured it was a printer driver problem, so I contacted Canon last night
(it's an MP600 multifunction), but now realize it happens will all printers,
even FAX and PDF previews. So it's definitely something in the operation of
Windows Mail, rather than a driver.

The hot fix referenced above in 1 might work, but the KB article says to
contact MS support to get it, and I have an OEM version of Vista Ultimate,
so can't do that. Okay, I can, but don't want to spend the $59. ;-)

Any ideas on how to fix this?

--
Regards,

Rick Raisley