Hallo every one,
Each Time Just after Windows Vista has started Up, a popup window appears
with following message:
<<"HelpAware has stopped Working"
A problem caused the program to stop working correctly.Windows will close
the program and notify you if a solution is available >>.
What can be the cause of this message ?
regards,
Ricy

"ricy" <ricy@discussions.microsoft.com> wrote in message
news:7CEBB9E4-8B87-45DD-BD5F-D1411672E88F@microsoft.com...[color=blue]
> Hallo every one,
> Each Time Just after Windows Vista has started Up, a popup window appears
> with following message:
> <<"HelpAware has stopped Working"
> A problem caused the program to stop working correctly.Windows will close
> the program and notify you if a solution is available >>.
> What can be the cause of this message ?[/color]

You look in the Application Events there may be an error message there
showing what's wrong. It's off of Control Panel, Admin. Tools and the
Events.

"Mr. Arnold" wrote:
[color=blue]
>
> "ricy" <ricy@discussions.microsoft.com> wrote in message
> news:7CEBB9E4-8B87-45DD-BD5F-D1411672E88F@microsoft.com...[color=green]
> > Hallo every one,
> > Each Time Just after Windows Vista has started Up, a popup window appears
> > with following message:
> > <<"HelpAware has stopped Working"
> > A problem caused the program to stop working correctly.Windows will close
> > the program and notify you if a solution is available >>.
> > What can be the cause of this message ?[/color]
>
> You look in the Application Events there may be an error message there
> showing what's wrong. It's off of Control Panel, Admin. Tools and the
> Events.
>[/color]
Hi Mr. Arnold,
I have found ther the following:
Log Name: Application
Source: Windows Error Reporting
Date: 5/05/2007 10:55:26
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: RICY
Description:
Fault bucket 19173323, type 5
Event Name: PCA2
Response: None
Cab Id: 0

Problem signature:
P1: installer.exe
P2: 1.0.1.1
P3: HelpAware
P4: unknown
P5: HP_A
P6: 1
P7: 2
P8:
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report156a2426\appcompat.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report156a2426

But Now how to resolve the problem that's an other question !!!!!??
Ricy.

"Mr. Arnold" wrote:
[color=blue]
>
> "ricy" <ricy@discussions.microsoft.com> wrote in message
> news:7CEBB9E4-8B87-45DD-BD5F-D1411672E88F@microsoft.com...[color=green]
> > Hallo every one,
> > Each Time Just after Windows Vista has started Up, a popup window appears
> > with following message:
> > <<"HelpAware has stopped Working"
> > A problem caused the program to stop working correctly.Windows will close
> > the program and notify you if a solution is available >>.
> > What can be the cause of this message ?[/color]
>
> You look in the Application Events there may be an error message there
> showing what's wrong. It's off of Control Panel, Admin. Tools and the
> Events.
>[/color]
Hi, Mr. Arnold
I have found in the program Event Viewer, the following:
Log Name: Application
Source: Windows Error Reporting
Date: 5/05/2007 10:55:26
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: NBK-Roderic
Description:
Fault bucket 19173323, type 5
Event Name: PCA2
Response: None
Cab Id: 0

Problem signature:
P1: installer.exe
P2: 1.0.1.1
P3: HelpAware
P4: unknown
P5: HP_A
P6: 1
P7: 2
P8:
P9:
P10:

Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report156a2426\appcompat.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report156a2426[color=blue]
>[/color]
But Now ! How to resolve the problem that's an other question !!?
Ricy.

There was same problem at my PC.

I have removed following line from registry:
[COLOR=black][I]HKLM\..\Run: [HP Update Assistant] C:\WINDOWS\system32\HPAware.exe[/I][/COLOR]

and deleted [B]hpaware.exe[/B] from c:\windows\system32\ folder.

and problem is solved..

If you need more help please check the following link

[url=http://forums.techguy.org/security/568056-solved-hpaware.html]Solved: HPAware?? - Tech Support Guy Forums[/url]

regards

Can Sayin

Thank you for your help guys.

Irwin Opper


"ricy" <ricy@discussions.microsoft.com> wrote in message
news:7CEBB9E4-8B87-45DD-BD5F-D1411672E88F@microsoft.com...[color=blue]
> Hallo every one,
> Each Time Just after Windows Vista has started Up, a popup window appears
> with following message:
> <<"HelpAware has stopped Working"
> A problem caused the program to stop working correctly.Windows will close
> the program and notify you if a solution is available >>.
> What can be the cause of this message ?
> regards,
> Ricy[/color]