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| Unexpected Shutdown I've seen many topics similiar to this but none seem to address my exact problem, so I apologize if it appears that I haven't paid attention. My Vista Home Premium install went fine. The problem is that whenever I shut down or restart I get an "unexpected shutdown" error. This happens on EVERY shutdown or reboot. I use the standard Vista menu or the restart options that pop-up during software intalls (ie. Norton Antivirus, Windows Updates, etc). Any ideas? Donald |
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| Re: Unexpected Shutdown Sounds like your computer is crashing upon shutdown. Use to happen a bit in Windows XP also. Go to Computer | Properties | Advanced System Settings | Advanced | Startup and Recovery Remove the check from Automatically restart. OK and X your way out. Restart the computer. Write down precisely what the error message tells you and post it here. You can also look in your event logs for clues as to what may be happening. Write down the precise time that you institute shutdown. When you reboot, look in the logs for events (errors/warnings) that were logged at that time. -- Regards, Richard Urban Microsoft MVP Windows Shell/User (For email, remove the obvious from my address) Quote from George Ankner: If you knew as much as you think you know, You would realize that you don't know what you thought you knew! "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message news:03F178C3-C930-4AF5-BB17-8DA41ECC1CC0@microsoft.com... > I've seen many topics similiar to this but none seem to address my exact > problem, so I apologize if it appears that I haven't paid attention. > > My Vista Home Premium install went fine. The problem is that whenever I > shut down or restart I get an "unexpected shutdown" error. This happens > on > EVERY shutdown or reboot. I use the standard Vista menu or the restart > options that pop-up during software intalls (ie. Norton Antivirus, Windows > Updates, etc). > > Any ideas? > > Donald |
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| Re: Unexpected Shutdown Prior to posting this message it appeared that the system was shutting down normally. Which is why I was surprised to get the error described below. I followed your instructions, now my systems freezes with a blank blue screen at shut down. And the same error messages when I reboot. Below is the message I get with the "Windows has recovered from an unexpected shutdown" window: Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1000007e BCP1: C0000005 BCP2: 8B057822 BCP3: 87465B20 BCP4: 8746581C OS Version: 6_0_6000 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini042207-07.dmp C:\Users\Donald\AppData\Local\Temp\WER-50125-0.sysdata.xml C:\Users\Donald\AppData\Local\Temp\WERF25E.tmp.ver sion.txt Read our privacy statement: http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 "Richard Urban" wrote: > Sounds like your computer is crashing upon shutdown. Use to happen a bit in > Windows XP also. > > Go to Computer | Properties | Advanced System Settings | Advanced | Startup > and Recovery > > Remove the check from Automatically restart. OK and X your way out. > > Restart the computer. Write down precisely what the error message tells you > and post it here. > > You can also look in your event logs for clues as to what may be happening. > Write down the precise time that you institute shutdown. When you reboot, > look in the logs for events (errors/warnings) that were logged at that time. > > -- > > > Regards, > > Richard Urban > Microsoft MVP Windows Shell/User > (For email, remove the obvious from my address) > > Quote from George Ankner: > If you knew as much as you think you know, > You would realize that you don't know what you thought you knew! > > "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message > news:03F178C3-C930-4AF5-BB17-8DA41ECC1CC0@microsoft.com... > > I've seen many topics similiar to this but none seem to address my exact > > problem, so I apologize if it appears that I haven't paid attention. > > > > My Vista Home Premium install went fine. The problem is that whenever I > > shut down or restart I get an "unexpected shutdown" error. This happens > > on > > EVERY shutdown or reboot. I use the standard Vista menu or the restart > > options that pop-up during software intalls (ie. Norton Antivirus, Windows > > Updates, etc). > > > > Any ideas? > > > > Donald > > |
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| Re: Unexpected Shutdown Please go here: http://www.microsoft.com/en/us/default.aspx Copy and paste each of the problem codes (such as 1000007e) in the Microsoft web page search box, one at a time. Go to the KB articles and see if anything there pertains to hardware you may have in your computer. The first code is explained here: http://support.microsoft.com/kb/321637 Continue on with the rest of the codes. -- Regards, Richard Urban Microsoft MVP Windows Shell/User (For email, remove the obvious from my address) Quote from George Ankner: If you knew as much as you think you know, You would realize that you don't know what you thought you knew! "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message news:7A081C25-E2C1-4796-995C-7F4F7936FC37@microsoft.com... > Prior to posting this message it appeared that the system was shutting > down > normally. Which is why I was surprised to get the error described below. > I > followed your instructions, now my systems freezes with a blank blue > screen > at shut down. And the same error messages when I reboot. Below is the > message I get with the "Windows has recovered from an unexpected shutdown" > window: > > Problem signature: > Problem Event Name: BlueScreen > OS Version: 6.0.6000.2.0.0.768.3 > Locale ID: 1033 > > Additional information about the problem: > BCCode: 1000007e > BCP1: C0000005 > BCP2: 8B057822 > BCP3: 87465B20 > BCP4: 8746581C > OS Version: 6_0_6000 > Service Pack: 0_0 > Product: 768_1 > > Files that help describe the problem: > C:\Windows\Minidump\Mini042207-07.dmp > C:\Users\Donald\AppData\Local\Temp\WER-50125-0.sysdata.xml > C:\Users\Donald\AppData\Local\Temp\WERF25E.tmp.ver sion.txt > > Read our privacy statement: > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 > > > > > > "Richard Urban" wrote: > >> Sounds like your computer is crashing upon shutdown. Use to happen a bit >> in >> Windows XP also. >> >> Go to Computer | Properties | Advanced System Settings | Advanced | >> Startup >> and Recovery >> >> Remove the check from Automatically restart. OK and X your way out. >> >> Restart the computer. Write down precisely what the error message tells >> you >> and post it here. >> >> You can also look in your event logs for clues as to what may be >> happening. >> Write down the precise time that you institute shutdown. When you reboot, >> look in the logs for events (errors/warnings) that were logged at that >> time. >> >> -- >> >> >> Regards, >> >> Richard Urban >> Microsoft MVP Windows Shell/User >> (For email, remove the obvious from my address) >> >> Quote from George Ankner: >> If you knew as much as you think you know, >> You would realize that you don't know what you thought you knew! >> >> "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message >> news:03F178C3-C930-4AF5-BB17-8DA41ECC1CC0@microsoft.com... >> > I've seen many topics similiar to this but none seem to address my >> > exact >> > problem, so I apologize if it appears that I haven't paid attention. >> > >> > My Vista Home Premium install went fine. The problem is that whenever >> > I >> > shut down or restart I get an "unexpected shutdown" error. This >> > happens >> > on >> > EVERY shutdown or reboot. I use the standard Vista menu or the restart >> > options that pop-up during software intalls (ie. Norton Antivirus, >> > Windows >> > Updates, etc). >> > >> > Any ideas? >> > >> > Donald >> >> |
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| Re: Unexpected Shutdown The KB article you directed me to apparently applies only to XP, it was published in January of '05. I searched "1000007e" for content applicable to Vista Home Premium and got: There are no documents that match your search for "1000007e" Same for the other codes. And it seems that searching for those codes is pointless because three shutdowns in a row all produced different codes. Should I do an install with nothing but a HDD, the DVD drive, and everthing on the MB disabled (except for the ACPI)? Then add the other stuff one-by-one? Donald My system: processor: P4 3.2 processor board: FOXCONN 925A01-8EKRS2 2gb RAM I use the integrated video, sound, & LAN USB mouse PS/2 keyboard HP DVD drive winmodem w/ intel chipset "Richard Urban" wrote: > Please go here: http://www.microsoft.com/en/us/default.aspx > > Copy and paste each of the problem codes (such as 1000007e) in the Microsoft > web page search box, one at a time. Go to the KB articles and see if > anything there pertains to hardware you may have in your computer. > > The first code is explained here: http://support.microsoft.com/kb/321637 > > Continue on with the rest of the codes. > > -- > > > Regards, > > Richard Urban > Microsoft MVP Windows Shell/User > (For email, remove the obvious from my address) > > Quote from George Ankner: > If you knew as much as you think you know, > You would realize that you don't know what you thought you knew! > > "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message > news:7A081C25-E2C1-4796-995C-7F4F7936FC37@microsoft.com... > > Prior to posting this message it appeared that the system was shutting > > down > > normally. Which is why I was surprised to get the error described below. > > I > > followed your instructions, now my systems freezes with a blank blue > > screen > > at shut down. And the same error messages when I reboot. Below is the > > message I get with the "Windows has recovered from an unexpected shutdown" > > window: > > > > Problem signature: > > Problem Event Name: BlueScreen > > OS Version: 6.0.6000.2.0.0.768.3 > > Locale ID: 1033 > > > > Additional information about the problem: > > BCCode: 1000007e > > BCP1: C0000005 > > BCP2: 8B057822 > > BCP3: 87465B20 > > BCP4: 8746581C > > OS Version: 6_0_6000 > > Service Pack: 0_0 > > Product: 768_1 > > > > Files that help describe the problem: > > C:\Windows\Minidump\Mini042207-07.dmp > > C:\Users\Donald\AppData\Local\Temp\WER-50125-0.sysdata.xml > > C:\Users\Donald\AppData\Local\Temp\WERF25E.tmp.ver sion.txt > > > > Read our privacy statement: > > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 > > > > > > > > > > > > "Richard Urban" wrote: > > > >> Sounds like your computer is crashing upon shutdown. Use to happen a bit > >> in > >> Windows XP also. > >> > >> Go to Computer | Properties | Advanced System Settings | Advanced | > >> Startup > >> and Recovery > >> > >> Remove the check from Automatically restart. OK and X your way out. > >> > >> Restart the computer. Write down precisely what the error message tells > >> you > >> and post it here. > >> > >> You can also look in your event logs for clues as to what may be > >> happening. > >> Write down the precise time that you institute shutdown. When you reboot, > >> look in the logs for events (errors/warnings) that were logged at that > >> time. > >> > >> -- > >> > >> > >> Regards, > >> > >> Richard Urban > >> Microsoft MVP Windows Shell/User > >> (For email, remove the obvious from my address) > >> > >> Quote from George Ankner: > >> If you knew as much as you think you know, > >> You would realize that you don't know what you thought you knew! > >> > >> "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message > >> news:03F178C3-C930-4AF5-BB17-8DA41ECC1CC0@microsoft.com... > >> > I've seen many topics similiar to this but none seem to address my > >> > exact > >> > problem, so I apologize if it appears that I haven't paid attention. > >> > > >> > My Vista Home Premium install went fine. The problem is that whenever > >> > I > >> > shut down or restart I get an "unexpected shutdown" error. This > >> > happens > >> > on > >> > EVERY shutdown or reboot. I use the standard Vista menu or the restart > >> > options that pop-up during software intalls (ie. Norton Antivirus, > >> > Windows > >> > Updates, etc). > >> > > >> > Any ideas? > >> > > >> > Donald > >> > >> > > |
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| Re: Unexpected Shutdown I have had to do that in the past with Windows XP. I do think you have a hardware related problem. Remember, a lot of hardware has built in code on a chip, to identify itself to the O/S. If this code somehow throws up an error in Vista there is no telling what the result. Use only 1 hard drive, DVD drive, set the bios to its default settings (in case you have changed something that may affect the install), monitor, keyboard and mouse. Then add the cards and other plug-in hardware one at a time, rebooting in between. -- Regards, Richard Urban Microsoft MVP Windows Shell/User (For email, remove the obvious from my address) Quote from George Ankner: If you knew as much as you think you know, You would realize that you don't know what you thought you knew! "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message news:C907217B-73E2-406B-B07A-8AF13A7546B2@microsoft.com... > The KB article you directed me to apparently applies only to XP, it was > published in January of '05. I searched "1000007e" for content applicable > to > Vista Home Premium and got: > There are no documents that match your search for "1000007e" > > Same for the other codes. And it seems that searching for those codes is > pointless because three shutdowns in a row all produced different codes. > > Should I do an install with nothing but a HDD, the DVD drive, and > everthing > on the MB disabled (except for the ACPI)? Then add the other stuff > one-by-one? > > Donald > > My system: > processor: P4 3.2 processor > board: FOXCONN 925A01-8EKRS2 > 2gb RAM > I use the integrated video, sound, & LAN > USB mouse > PS/2 keyboard > HP DVD drive > winmodem w/ intel chipset > > "Richard Urban" wrote: > >> Please go here: http://www.microsoft.com/en/us/default.aspx >> >> Copy and paste each of the problem codes (such as 1000007e) in the >> Microsoft >> web page search box, one at a time. Go to the KB articles and see if >> anything there pertains to hardware you may have in your computer. >> >> The first code is explained here: http://support.microsoft.com/kb/321637 >> >> Continue on with the rest of the codes. >> >> -- >> >> >> Regards, >> >> Richard Urban >> Microsoft MVP Windows Shell/User >> (For email, remove the obvious from my address) >> >> Quote from George Ankner: >> If you knew as much as you think you know, >> You would realize that you don't know what you thought you knew! >> >> "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message >> news:7A081C25-E2C1-4796-995C-7F4F7936FC37@microsoft.com... >> > Prior to posting this message it appeared that the system was shutting >> > down >> > normally. Which is why I was surprised to get the error described >> > below. >> > I >> > followed your instructions, now my systems freezes with a blank blue >> > screen >> > at shut down. And the same error messages when I reboot. Below is the >> > message I get with the "Windows has recovered from an unexpected >> > shutdown" >> > window: >> > >> > Problem signature: >> > Problem Event Name: BlueScreen >> > OS Version: 6.0.6000.2.0.0.768.3 >> > Locale ID: 1033 >> > >> > Additional information about the problem: >> > BCCode: 1000007e >> > BCP1: C0000005 >> > BCP2: 8B057822 >> > BCP3: 87465B20 >> > BCP4: 8746581C >> > OS Version: 6_0_6000 >> > Service Pack: 0_0 >> > Product: 768_1 >> > >> > Files that help describe the problem: >> > C:\Windows\Minidump\Mini042207-07.dmp >> > C:\Users\Donald\AppData\Local\Temp\WER-50125-0.sysdata.xml >> > C:\Users\Donald\AppData\Local\Temp\WERF25E.tmp.ver sion.txt >> > >> > Read our privacy statement: >> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 >> > >> > >> > >> > >> > >> > "Richard Urban" wrote: >> > >> >> Sounds like your computer is crashing upon shutdown. Use to happen a >> >> bit >> >> in >> >> Windows XP also. >> >> >> >> Go to Computer | Properties | Advanced System Settings | Advanced | >> >> Startup >> >> and Recovery >> >> >> >> Remove the check from Automatically restart. OK and X your way out. >> >> >> >> Restart the computer. Write down precisely what the error message >> >> tells >> >> you >> >> and post it here. >> >> >> >> You can also look in your event logs for clues as to what may be >> >> happening. >> >> Write down the precise time that you institute shutdown. When you >> >> reboot, >> >> look in the logs for events (errors/warnings) that were logged at that >> >> time. >> >> >> >> -- >> >> >> >> >> >> Regards, >> >> >> >> Richard Urban >> >> Microsoft MVP Windows Shell/User >> >> (For email, remove the obvious from my address) >> >> >> >> Quote from George Ankner: >> >> If you knew as much as you think you know, >> >> You would realize that you don't know what you thought you knew! >> >> >> >> "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message >> >> news:03F178C3-C930-4AF5-BB17-8DA41ECC1CC0@microsoft.com... >> >> > I've seen many topics similiar to this but none seem to address my >> >> > exact >> >> > problem, so I apologize if it appears that I haven't paid attention. >> >> > >> >> > My Vista Home Premium install went fine. The problem is that >> >> > whenever >> >> > I >> >> > shut down or restart I get an "unexpected shutdown" error. This >> >> > happens >> >> > on >> >> > EVERY shutdown or reboot. I use the standard Vista menu or the >> >> > restart >> >> > options that pop-up during software intalls (ie. Norton Antivirus, >> >> > Windows >> >> > Updates, etc). >> >> > >> >> > Any ideas? >> >> > >> >> > Donald >> >> >> >> >> >> |
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| Re: Unexpected Shutdown Ok, it's a plan. I'll get back to you here in a few days. Donald "Richard Urban" wrote: > I have had to do that in the past with Windows XP. I do think you have a > hardware related problem. Remember, a lot of hardware has built in code on a > chip, to identify itself to the O/S. If this code somehow throws up an error > in Vista there is no telling what the result. > > Use only 1 hard drive, DVD drive, set the bios to its default settings (in > case you have changed something that may affect the install), monitor, > keyboard and mouse. Then add the cards and other plug-in hardware one at a > time, rebooting in between. > > > > -- > > > Regards, > > Richard Urban > Microsoft MVP Windows Shell/User > (For email, remove the obvious from my address) > > Quote from George Ankner: > If you knew as much as you think you know, > You would realize that you don't know what you thought you knew! > > "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message > news:C907217B-73E2-406B-B07A-8AF13A7546B2@microsoft.com... > > The KB article you directed me to apparently applies only to XP, it was > > published in January of '05. I searched "1000007e" for content applicable > > to > > Vista Home Premium and got: > > There are no documents that match your search for "1000007e" > > > > Same for the other codes. And it seems that searching for those codes is > > pointless because three shutdowns in a row all produced different codes. > > > > Should I do an install with nothing but a HDD, the DVD drive, and > > everthing > > on the MB disabled (except for the ACPI)? Then add the other stuff > > one-by-one? > > > > Donald > > > > My system: > > processor: P4 3.2 processor > > board: FOXCONN 925A01-8EKRS2 > > 2gb RAM > > I use the integrated video, sound, & LAN > > USB mouse > > PS/2 keyboard > > HP DVD drive > > winmodem w/ intel chipset > > > > "Richard Urban" wrote: > > > >> Please go here: http://www.microsoft.com/en/us/default.aspx > >> > >> Copy and paste each of the problem codes (such as 1000007e) in the > >> Microsoft > >> web page search box, one at a time. Go to the KB articles and see if > >> anything there pertains to hardware you may have in your computer. > >> > >> The first code is explained here: http://support.microsoft.com/kb/321637 > >> > >> Continue on with the rest of the codes. > >> > >> -- > >> > >> > >> Regards, > >> > >> Richard Urban > >> Microsoft MVP Windows Shell/User > >> (For email, remove the obvious from my address) > >> > >> Quote from George Ankner: > >> If you knew as much as you think you know, > >> You would realize that you don't know what you thought you knew! > >> > >> "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message > >> news:7A081C25-E2C1-4796-995C-7F4F7936FC37@microsoft.com... > >> > Prior to posting this message it appeared that the system was shutting > >> > down > >> > normally. Which is why I was surprised to get the error described > >> > below. > >> > I > >> > followed your instructions, now my systems freezes with a blank blue > >> > screen > >> > at shut down. And the same error messages when I reboot. Below is the > >> > message I get with the "Windows has recovered from an unexpected > >> > shutdown" > >> > window: > >> > > >> > Problem signature: > >> > Problem Event Name: BlueScreen > >> > OS Version: 6.0.6000.2.0.0.768.3 > >> > Locale ID: 1033 > >> > > >> > Additional information about the problem: > >> > BCCode: 1000007e > >> > BCP1: C0000005 > >> > BCP2: 8B057822 > >> > BCP3: 87465B20 > >> > BCP4: 8746581C > >> > OS Version: 6_0_6000 > >> > Service Pack: 0_0 > >> > Product: 768_1 > >> > > >> > Files that help describe the problem: > >> > C:\Windows\Minidump\Mini042207-07.dmp > >> > C:\Users\Donald\AppData\Local\Temp\WER-50125-0.sysdata.xml > >> > C:\Users\Donald\AppData\Local\Temp\WERF25E.tmp.ver sion.txt > >> > > >> > Read our privacy statement: > >> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 > >> > > >> > > >> > > >> > > >> > > >> > "Richard Urban" wrote: > >> > > >> >> Sounds like your computer is crashing upon shutdown. Use to happen a > >> >> bit > >> >> in > >> >> Windows XP also. > >> >> > >> >> Go to Computer | Properties | Advanced System Settings | Advanced | > >> >> Startup > >> >> and Recovery > >> >> > >> >> Remove the check from Automatically restart. OK and X your way out. > >> >> > >> >> Restart the computer. Write down precisely what the error message > >> >> tells > >> >> you > >> >> and post it here. > >> >> > >> >> You can also look in your event logs for clues as to what may be > >> >> happening. > >> >> Write down the precise time that you institute shutdown. When you > >> >> reboot, > >> >> look in the logs for events (errors/warnings) that were logged at that > >> >> time. > >> >> > >> >> -- > >> >> > >> >> > >> >> Regards, > >> >> > >> >> Richard Urban > >> >> Microsoft MVP Windows Shell/User > >> >> (For email, remove the obvious from my address) > >> >> > >> >> Quote from George Ankner: > >> >> If you knew as much as you think you know, > >> >> You would realize that you don't know what you thought you knew! > >> >> > >> >> "Donald Shelton" <LSUfan71@NOSPAMhotmail.com> wrote in message > >> >> news:03F178C3-C930-4AF5-BB17-8DA41ECC1CC0@microsoft.com... > >> >> > I've seen many topics similiar to this but none seem to address my > >> >> > exact > >> >> > problem, so I apologize if it appears that I haven't paid attention. > >> >> > > >> >> > My Vista Home Premium install went fine. The problem is that > >> >> > whenever > >> >> > I > >> >> > shut down or restart I get an "unexpected shutdown" error. This > >> >> > happens > >> >> > on > >> >> > EVERY shutdown or reboot. I use the standard Vista menu or the > >> >> > restart > >> >> > options that pop-up during software intalls (ie. Norton Antivirus, > >> >> > Windows > >> >> > Updates, etc). > >> >> > > >> >> > Any ideas? > >> >> > > >> >> > Donald > >> >> > >> >> > >> > >> > > |
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| Re: Unexpected Shutdown IT LIVES, IT LIVES! I spent the past few days fumbling around but finally got serious last night. I disconnected/removed everything but mouse/keyboard/HDD/DVD-ROM. I disabled everything in the BIOS except what was needed for the drives and ACPI. Vista installed smoothly and is running rock solid. I enabled the integrated LAN and that went smoothly, the new IE is smooth but I hate the black area at the top. My problems were likely with the older winmodem and/or PCI TV tuner card I was using. I'll start a new thread if I have any other problems. Thanks, Donald "Richard Urban" wrote: > I have had to do that in the past with Windows XP. I do think you have a > hardware related problem. Remember, a lot of hardware has built in code on a > chip, to identify itself to the O/S. If this code somehow throws up an error > in Vista there is no telling what the result. > > Use only 1 hard drive, DVD drive, set the bios to its default settings (in > case you have changed something that may affect the install), monitor, > keyboard and mouse. Then add the cards and other plug-in hardware one at a > time, rebooting in between. > > > > -- > > > Regards, > > Richard Urban > Microsoft MVP Windows Shell/User > (For email, remove the obvious from my address) > > Quote from George Ankner: > If you knew as much as you think you know, > You would realize that you don't know what you thought you knew! > |
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| RE: Unexpected Shutdown Hi Donald, I too, am experiencing the Blue screen of death, mine only seems to occur randomly, when playing an online game or accessing internet throught IE7 or Firefox. I have recieved a reply back about a bad driver supposedly causing some problem on my system but, they really are vague about what driver where. I would suggest that you check your motherboard BIOs settings and see if they are ok with Vista. I am having a problem trying to update mine from ASUS and the board is compatible with Vista, but the book says nothing about it and CD provided doesn't recognize OS. |
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