Hello.

I have 2 machines, both XPsp3, one has IE6 & WMP10 and one has IE7 & WMP12.

When I try to play media at a link such as the one below:

http://windows.microsoft.com/en-US/w...edia-player-12

I have the same problem on both machines. When the page loads, it looks
like it's ready to play (displays "ready" above the seek slider), but
when I click on the play button, it flashes "connecting" real quick, but
then goes back to just displaying "Ready" and never plays. This happens
on multiple sites.

I get no error messages. Any suggestions? Thanks.

On Mon, 09 Nov 2009 08:18:51 -0600, popcorn <me23@privacy.net> wrote:

>Hello.
>
>I have 2 machines, both XPsp3, one has IE6 & WMP10 and one has IE7 & WMP12.


That would be media player 11 on XP
WMP12 is only available on Windows 7.


>When I try to play media at a link such as the one below:
>
>http://windows.microsoft.com/en-US/w...edia-player-12
>
>I have the same problem on both machines. When the page loads, it looks
>like it's ready to play (displays "ready" above the seek slider), but
>when I click on the play button, it flashes "connecting" real quick, but
>then goes back to just displaying "Ready" and never plays. This happens
>on multiple sites.
>
>I get no error messages. Any suggestions? Thanks.


Right-click the link and try saving the file to your local disk, thenm
try playing it from there. Any change ?

The file uses WM VC-1 codec which should be included in WMP11 but not
in WMP10. However, it's automatically downloaded when needed from the
microsoft codec download servers.

So to check - in WMP, go to Now Playing dropdown menu, choose "More
Options", Player tab then make sure "Download codecs automatically" is
checked.

http://www.microsoft.com/windows/win...dec.mspx#q14_4


HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2009
http://mvp.support.microsoft.com/mvpfaqs

Neil Smith [MVP Digital Media] wrote:
> On Mon, 09 Nov 2009 08:18:51 -0600, popcorn <me23@privacy.net> wrote:
>
>> Hello.
>>
>> I have 2 machines, both XPsp3, one has IE6 & WMP10 and one has IE7 & WMP12.
>
>
> That would be media player 11 on XP
> WMP12 is only available on Windows 7.

I didn't know that, thanks for the info.

>
>
>> When I try to play media at a link such as the one below:
>>
>> http://windows.microsoft.com/en-US/w...edia-player-12
>>
>> I have the same problem on both machines. When the page loads, it looks
>> like it's ready to play (displays "ready" above the seek slider), but
>> when I click on the play button, it flashes "connecting" real quick, but
>> then goes back to just displaying "Ready" and never plays. This happens
>> on multiple sites.
>>
>> I get no error messages. Any suggestions? Thanks.
>
>
> Right-click the link and try saving the file to your local disk, thenm
> try playing it from there. Any change ?

When I try to do that at the link above in FF, it gives me a message
"The download cannot be saved because an unknown error occurred. Please
try again."

When I try to download the movie in IE from the link above, there is no
option to do so.

>
> The file uses WM VC-1 codec which should be included in WMP11 but not
> in WMP10. However, it's automatically downloaded when needed from the
> microsoft codec download servers.
>
> So to check - in WMP, go to Now Playing dropdown menu, choose "More
> Options", Player tab then make sure "Download codecs automatically" is
> checked.
>
> http://www.microsoft.com/windows/win...dec.mspx#q14_4
>
>
> HTH
> Cheers - Neil
> ------------------------------------------------
> Digital Media MVP : 2004-2009
> http://mvp.support.microsoft.com/mvpfaqs

Thanks for your helpful reply, Neil. WMP already has the option
"Download codecs automatically" checked.

Do you have any other suggestions please?

On Tue, 10 Nov 2009 12:12:32 -0600, popcorn <me3@privacy.net> wrote:

>Neil Smith [MVP Digital Media] wrote:
>> On Mon, 09 Nov 2009 08:18:51 -0600, popcorn <me23@privacy.net> wrote:

>>> When I try to play media at a link such as the one below:
>>>
>>> http://windows.microsoft.com/en-US/w...edia-player-12
>>>
>>> I have the same problem on both machines. When the page loads, it looks
>>> like it's ready to play (displays "ready" above the seek slider), but
>>
>> Right-click the link and try saving the file to your local disk, thenm
>> try playing it from there. Any change ?
>
>When I try to do that at the link above in FF, it gives me a message
>"The download cannot be saved because an unknown error occurred. Please
>try again."
>When I try to download the movie in IE from the link above, there is no
>option to do so.


Ah, I see - I'm testing this on a windows 2000 box without the media
player plugin, so I'm seeing something different to you (a jpeg image
with a download link)

The direct download link is to
http://res1.windows.microsoft.com/re...9caf240ab5.wmv

You should be able to copy that text (care for line-breaks, this
should all be on a single line)

Then press CTRL + U in media player to open the internet address, and
paste it into there. It should then play.

In general, you should have the Port 25 plugin for firefox 3.5.5 :
http://port25.technet.com/pages/wind...-download.aspx

That should help with playback as you're probably on the old WMP6.4
(NSPlay) plugin if you have never installed the port 25 one.


HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2009
http://mvp.support.microsoft.com/mvpfaqs

Neil Smith [MVP Digital Media] wrote:
> On Tue, 10 Nov 2009 12:12:32 -0600, popcorn <me3@privacy.net> wrote:
>
>> Neil Smith [MVP Digital Media] wrote:
>>> On Mon, 09 Nov 2009 08:18:51 -0600, popcorn <me23@privacy.net> wrote:
>
>>>> When I try to play media at a link such as the one below:
>>>>
>>>> http://windows.microsoft.com/en-US/w...edia-player-12
>>>>
>>>> I have the same problem on both machines. When the page loads, it looks
>>>> like it's ready to play (displays "ready" above the seek slider), but
>>> Right-click the link and try saving the file to your local disk, thenm
>>> try playing it from there. Any change ?
>> When I try to do that at the link above in FF, it gives me a message
>> "The download cannot be saved because an unknown error occurred. Please
>> try again."
>> When I try to download the movie in IE from the link above, there is no
>> option to do so.
>
>
> Ah, I see - I'm testing this on a windows 2000 box without the media
> player plugin, so I'm seeing something different to you (a jpeg image
> with a download link)
>
> The direct download link is to
> http://res1.windows.microsoft.com/re...9caf240ab5.wmv
>
> You should be able to copy that text (care for line-breaks, this
> should all be on a single line)
>
> Then press CTRL + U in media player to open the internet address, and
> paste it into there. It should then play.
>
> In general, you should have the Port 25 plugin for firefox 3.5.5 :
> http://port25.technet.com/pages/wind...-download.aspx
>
> That should help with playback as you're probably on the old WMP6.4
> (NSPlay) plugin if you have never installed the port 25 one.
>
>
> HTH
> Cheers - Neil
> ------------------------------------------------
> Digital Media MVP : 2004-2009
> http://mvp.support.microsoft.com/mvpfaqs

Hi Neil. Thanks again for your help!

Here is the message I get when I hit ctrl+U in the player and put in
your link:
Windows Media Player cannot find the file. If you are trying to play,
burn, or sync an item that is in your library, the item might point to a
file that has been moved, renamed, or deleted.

I have installed the port25 one before I think, because when I ran the
installer you had me download, it asked if I want to repair or remove
it. I still can't get it to play in firefox.

What should I try next?

Is there anyone who can help me with this? Is there a way to try to
repair WMP, or a way to reinstall the plugin for browsers, or anything I
can try please? I really need to try to fix this problem. Thank you!

popcorn wrote:
<snip>
>>>>> When I try to play media at a link such as the one below:
>>>>>
>>>>> http://windows.microsoft.com/en-US/w...edia-player-12
>>>>>
>>>>> I have the same problem on both machines. When the page loads, it
>>>>> looks
>>>>> like it's ready to play (displays "ready" above the seek slider), but
>>>> Right-click the link and try saving the file to your local disk, thenm
>>>> try playing it from there. Any change ?
>>> When I try to do that at the link above in FF, it gives me a message
>>> "The download cannot be saved because an unknown error occurred.
>>> Please try again."
>>> When I try to download the movie in IE from the link above, there is
>>> no option to do so.
>>
>> Ah, I see - I'm testing this on a windows 2000 box without the media
>> player plugin, so I'm seeing something different to you (a jpeg image
>> with a download link)
>>
>> The direct download link is to
>> http://res1.windows.microsoft.com/re...9caf240ab5.wmv
>>
>>
>> You should be able to copy that text (care for line-breaks, this
>> should all be on a single line)
>>
>> Then press CTRL + U in media player to open the internet address, and
>> paste it into there. It should then play.
>>
>> In general, you should have the Port 25 plugin for firefox 3.5.5 :
>> http://port25.technet.com/pages/wind...-download.aspx
>>
>>
>> That should help with playback as you're probably on the old WMP6.4
>> (NSPlay) plugin if you have never installed the port 25 one.
>>
>
> Hi Neil. Thanks again for your help!
>
> Here is the message I get when I hit ctrl+U in the player and put in
> your link:
> Windows Media Player cannot find the file. If you are trying to play,
> burn, or sync an item that is in your library, the item might point to a
> file that has been moved, renamed, or deleted.
>
> I have installed the port25 one before I think, because when I ran the
> installer you had me download, it asked if I want to repair or remove
> it. I still can't get it to play in firefox.
>
> What should I try next?

Given that UI, remove the plug-in and then install it again. What's your
state then?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"popcorn" <me9@privacy.net> wrote in message news:hdro2m$l2r$2@aioe.org...
> Is there anyone who can help me with this? Is there a way to try to
> repair WMP, or a way to reinstall the plugin for browsers, or anything I
> can try please? I really need to try to fix this problem. Thank you!
>
> popcorn wrote:
> <snip>
>>>>>> When I try to play media at a link such as the one below:
>>>>>>
>>>>>> http://windows.microsoft.com/en-US/w...edia-player-12
>>>>>> I have the same problem on both machines. When the page loads, it
>>>>>> looks
>>>>>> like it's ready to play (displays "ready" above the seek slider), but
>>>>> Right-click the link and try saving the file to your local disk, thenm
>>>>> try playing it from there. Any change ?
>>>> When I try to do that at the link above in FF, it gives me a message
>>>> "The download cannot be saved because an unknown error occurred.
>>>> Please try again."
>>>> When I try to download the movie in IE from the link above, there is no
>>>> option to do so.
>>>
>>> Ah, I see - I'm testing this on a windows 2000 box without the media
>>> player plugin, so I'm seeing something different to you (a jpeg image
>>> with a download link)
>>>
>>> The direct download link is to
>>> http://res1.windows.microsoft.com/re...9caf240ab5.wmv
>>>
>>> You should be able to copy that text (care for line-breaks, this
>>> should all be on a single line)
>>>
>>> Then press CTRL + U in media player to open the internet address, and
>>> paste it into there. It should then play.
>>>
>>> In general, you should have the Port 25 plugin for firefox 3.5.5 :
>>> http://port25.technet.com/pages/wind...-download.aspx
>>>
>>> That should help with playback as you're probably on the old WMP6.4
>>> (NSPlay) plugin if you have never installed the port 25 one.
>>>
>>
>> Hi Neil. Thanks again for your help!
>>
>> Here is the message I get when I hit ctrl+U in the player and put in your
>> link:
>> Windows Media Player cannot find the file. If you are trying to play,
>> burn, or sync an item that is in your library, the item might point to a
>> file that has been moved, renamed, or deleted.
>>
>> I have installed the port25 one before I think, because when I ran the
>> installer you had me download, it asked if I want to repair or remove it.
>> I still can't get it to play in firefox.
>>
>> What should I try next?

zachd [MSFT] wrote:
> Given that UI, remove the plug-in and then install it again. What's your
> state then?
>

Hi zach, thanks for your reply. I have IE6 and I looked under manage
add-ons and I do not see the plugin for WMP listed in there. How do I
install it?

OK, apparently I misread your post that was spread out across several
responses.

What's a restatement of your problem?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"popcorn" <me9@privacy.net> wrote in message news:hduidu$uju$1@aioe.org...
> zachd [MSFT] wrote:
>> Given that UI, remove the plug-in and then install it again. What's your
>> state then?
>>
>
> Hi zach, thanks for your reply. I have IE6 and I looked under manage
> add-ons and I do not see the plugin for WMP listed in there. How do I
> install it?

zachd [MSFT] wrote:
> OK, apparently I misread your post that was spread out across several
> responses.
>
> What's a restatement of your problem?
>

I have 2 machines, both XPsp3, one has IE6 & WMP10 and one has IE7 & WMP11.

When I try to play media at a link such as the one below:

http://windows.microsoft.com/en-US/w...edia-player-12

I have the same problem on both machines. When the page loads, it looks
like it's ready to play (displays "ready" above the seek slider), but
when I click on the play button, it flashes "connecting" real quick, but
then goes back to just displaying "Ready" and never plays. This happens
on multiple sites.

If I right-click the player plugin in the browser, and click error
details, I get the following verbiage:

"Windows Media player cannot find the file. If you are trying to play,
burn, or sync an item that is in your library, the item might point to a
file that has been moved, renamed or deleted."