Yes it sounds like you have an early life drive failure or that the second
DVD you tried was damaged and did not sit in the tray correctly and
therefore damaged the drive heads.

"Darryl Von Rokk" <guest@unknown-email.com> wrote in message
news:202ce86fc79a5ba2e9e882099639fd04@nntp-gateway.com...[color=blue]
>
> Thank you for your reply. I did try removing the upper & lower filters,
> as suggested by Microsoft, but I still get the same message. I am now
> suspecting a hardware issue, as I am now hearing a clicking sound as the
> DVD drive tries to start-up. Considering that I've only had this
> computer for about a month, I'd hate to think that the DVD/CD drive has
> completely stopped working and will need to be replaced....but that
> appears the case.
>
>
> --
> Darryl Von Rokk[/color]