Hi,

Most likely the multimedia keyboard software has been disabled. The driver
files are supporting the basic keyboard functions, but it's the multimedia
software that supports all the additional keys. It either needs to be
enabled in the startup group, or reloaded by reinstalling a fresh package
from HP. Run msconfig from the start/search line and check the startup tab
to see if has been disabled first. If so, simply recheck it, apply and
reboot.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
[url]http://mvp.support.microsoft.com/[/url]
Windows help - [url]www.rickrogers.org[/url]
My thoughts [url]http://rick-mvp.blogspot.com[/url]

"razzell2" <guest@unknown-email.com> wrote in message
news:30902a565aac23764076b1ef003b2a42@nntp-gateway.com...[color=blue]
>
> I have a new HP Pavilion running Vista Home Premium. Ive had it less
> than a month.
> I have used the keyboard shortcuts once or twice, just to play with
> them, when I first started using the computer, and they all worked fine.
>
> Until this morning, and now some work, some dont. Most dont.
>
> Along the left side of the Enhanced Multimedia PS/2 Keyboard, is the
> Sleep button, club hp, www, email, search, and the help icon.
> Sleep works, but none of these others work.
>
> At the top, right of my keyboard...Volume control buttons. 3 of them.
> Mute, Volume up, Volume down. These work.
>
> On the right side: These look like media player or dvd player buttons.
> Like, record, rewind, pause/play, stop. Above these are two buttons
> numbered 1, and 2, with upward pointing arrows.
> I dont know if a WMP or my dvd sofware has to be up and running for
> them to work, but I just pushed them and nothing happened.
>
> This happened on my old xp computer a couple of times and HP support
> reloaded the drivers, if I remember correctly.
> But I dont know how to do that...or more to the point, I dont want to
> do this with my new computer.
> It may be something else.
>
> Ive been to my keyboard settings. All of the shortcuts have
> destinations in them. They look accurate.
>
> I should say that I was configuring my scanner settings, (also shortcut
> buttons on the front of the scanner), and I was just checking those, I
> changed nothing, but perhaps it affected my keyboard shortcuts? Unlikely
> but....
>
> Any ideas, folks? Anyone who has had this problem and fixed it? I would
> appreciate very much some help on this.
>
> Thanks good people..
> Russell
>
>
> --
> razzell2[/color]

Hi I have the same problem with a new HP Pavilion m9425f and multimedia
keyboard. I reinstalled the keyboard driver several times and worked with HP
for one month to resolve this issue. Still no luck.

Sometimes the keyboard buttons ALL work. Sometimes NONE work. Sometimes the
keyboard|buttons properties are empty and sometimes they are set. However,
even when set, sometimes the actual buttons don't work.

I am running Vista 64-bit Home Premium. The keyboard driver is v1.0.7.1. I
am interested if someone has a solution to this issue and whether others
users are experiencing the same issue.

RD.

"Rick Rogers" wrote:
[color=blue]
> Hi,
>
> Most likely the multimedia keyboard software has been disabled. The driver
> files are supporting the basic keyboard functions, but it's the multimedia
> software that supports all the additional keys. It either needs to be
> enabled in the startup group, or reloaded by reinstalling a fresh package
> from HP. Run msconfig from the start/search line and check the startup tab
> to see if has been disabled first. If so, simply recheck it, apply and
> reboot.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> [url]http://mvp.support.microsoft.com/[/url]
> Windows help - [url]www.rickrogers.org[/url]
> My thoughts [url]http://rick-mvp.blogspot.com[/url]
>
> "razzell2" <guest@unknown-email.com> wrote in message
> news:30902a565aac23764076b1ef003b2a42@nntp-gateway.com...[color=green]
> >
> > I have a new HP Pavilion running Vista Home Premium. Ive had it less
> > than a month.
> > I have used the keyboard shortcuts once or twice, just to play with
> > them, when I first started using the computer, and they all worked fine.
> >
> > Until this morning, and now some work, some dont. Most dont.
> >
> > Along the left side of the Enhanced Multimedia PS/2 Keyboard, is the
> > Sleep button, club hp, www, email, search, and the help icon.
> > Sleep works, but none of these others work.
> >
> > At the top, right of my keyboard...Volume control buttons. 3 of them.
> > Mute, Volume up, Volume down. These work.
> >
> > On the right side: These look like media player or dvd player buttons.
> > Like, record, rewind, pause/play, stop. Above these are two buttons
> > numbered 1, and 2, with upward pointing arrows.
> > I dont know if a WMP or my dvd sofware has to be up and running for
> > them to work, but I just pushed them and nothing happened.
> >
> > This happened on my old xp computer a couple of times and HP support
> > reloaded the drivers, if I remember correctly.
> > But I dont know how to do that...or more to the point, I dont want to
> > do this with my new computer.
> > It may be something else.
> >
> > Ive been to my keyboard settings. All of the shortcuts have
> > destinations in them. They look accurate.
> >
> > I should say that I was configuring my scanner settings, (also shortcut
> > buttons on the front of the scanner), and I was just checking those, I
> > changed nothing, but perhaps it affected my keyboard shortcuts? Unlikely
> > but....
> >
> > Any ideas, folks? Anyone who has had this problem and fixed it? I would
> > appreciate very much some help on this.
> >
> > Thanks good people..
> > Russell
> >
> >
> > --
> > razzell2[/color]
>
>[/color]

Similar symptoms could have different causes. At one point my HP MM keyboard
buttons stopped functioning and it was all because of a specific MS update.
A short time later MS issued a fixed update and the keyboard worked again.
HP doesn't support my keyboard at all in Vista so only the basic functions
work. I switched to an MS keyboard that had certain features I really,
really, wanted and now my Media Center remote's volume control doesn't
always work. The solution to fixing the one will deprive me of the other.
:-)

To try and isolate the possible cause I'd start by looking at any software
or hardware that was added to the computer just prior to when the problem
with the multimedia buttons first started to occur. I had severe graphics
card problems once (computer crashes) that turned out to be caused by
certain security software. Removed the offending software and never had the
problems again.

"RogerD" <RogerD@discussions.microsoft.com> wrote in message
news:DE57CAA3-1E1B-4056-AED5-4D482BE69751@microsoft.com...[color=blue]
> Hi I have the same problem with a new HP Pavilion m9425f and multimedia
> keyboard. I reinstalled the keyboard driver several times and worked with
> HP
> for one month to resolve this issue. Still no luck.
>
> Sometimes the keyboard buttons ALL work. Sometimes NONE work. Sometimes
> the
> keyboard|buttons properties are empty and sometimes they are set. However,
> even when set, sometimes the actual buttons don't work.
>
> I am running Vista 64-bit Home Premium. The keyboard driver is v1.0.7.1. I
> am interested if someone has a solution to this issue and whether others
> users are experiencing the same issue.
>
> RD.
>
> "Rick Rogers" wrote:
>[color=green]
>> Hi,
>>
>> Most likely the multimedia keyboard software has been disabled. The
>> driver
>> files are supporting the basic keyboard functions, but it's the
>> multimedia
>> software that supports all the additional keys. It either needs to be
>> enabled in the startup group, or reloaded by reinstalling a fresh package
>> from HP. Run msconfig from the start/search line and check the startup
>> tab
>> to see if has been disabled first. If so, simply recheck it, apply and
>> reboot.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> [url]http://mvp.support.microsoft.com/[/url]
>> Windows help - [url]www.rickrogers.org[/url]
>> My thoughts [url]http://rick-mvp.blogspot.com[/url]
>>
>> "razzell2" <guest@unknown-email.com> wrote in message
>> news:30902a565aac23764076b1ef003b2a42@nntp-gateway.com...[color=darkred]
>> >
>> > I have a new HP Pavilion running Vista Home Premium. Ive had it less
>> > than a month.
>> > I have used the keyboard shortcuts once or twice, just to play with
>> > them, when I first started using the computer, and they all worked
>> > fine.
>> >
>> > Until this morning, and now some work, some dont. Most dont.
>> >
>> > Along the left side of the Enhanced Multimedia PS/2 Keyboard, is the
>> > Sleep button, club hp, www, email, search, and the help icon.
>> > Sleep works, but none of these others work.
>> >
>> > At the top, right of my keyboard...Volume control buttons. 3 of them.
>> > Mute, Volume up, Volume down. These work.
>> >
>> > On the right side: These look like media player or dvd player buttons.
>> > Like, record, rewind, pause/play, stop. Above these are two buttons
>> > numbered 1, and 2, with upward pointing arrows.
>> > I dont know if a WMP or my dvd sofware has to be up and running for
>> > them to work, but I just pushed them and nothing happened.
>> >
>> > This happened on my old xp computer a couple of times and HP support
>> > reloaded the drivers, if I remember correctly.
>> > But I dont know how to do that...or more to the point, I dont want to
>> > do this with my new computer.
>> > It may be something else.
>> >
>> > Ive been to my keyboard settings. All of the shortcuts have
>> > destinations in them. They look accurate.
>> >
>> > I should say that I was configuring my scanner settings, (also shortcut
>> > buttons on the front of the scanner), and I was just checking those, I
>> > changed nothing, but perhaps it affected my keyboard shortcuts?
>> > Unlikely
>> > but....
>> >
>> > Any ideas, folks? Anyone who has had this problem and fixed it? I would
>> > appreciate very much some help on this.
>> >
>> > Thanks good people..
>> > Russell
>> >
>> >
>> > --
>> > razzell2[/color]
>>
>>[/color][/color]

Thanks for your reply. I've seen another post in another forum where the user
stated that removing one of the MS security patches solved the problem. In
general, this is not a good solution as it relates to the driver itself. The
issue in my case started on day one or close to. Don't recall exactly. I can
of course reinstall the factory shipped operating system and check whether
the problem is still there. Lots of efforts with probably little benefits as
one has to add all MS critical updates thereafter.

Again, would appreciate to get feedback from others about similar problems
so that HP may start looking at their driver. I strongly suspect the fault is
within their driver.

Thanks, Roger.


"RalfG" wrote:
[color=blue]
> Similar symptoms could have different causes. At one point my HP MM keyboard
> buttons stopped functioning and it was all because of a specific MS update.
> A short time later MS issued a fixed update and the keyboard worked again.
> HP doesn't support my keyboard at all in Vista so only the basic functions
> work. I switched to an MS keyboard that had certain features I really,
> really, wanted and now my Media Center remote's volume control doesn't
> always work. The solution to fixing the one will deprive me of the other.
> :-)
>
> To try and isolate the possible cause I'd start by looking at any software
> or hardware that was added to the computer just prior to when the problem
> with the multimedia buttons first started to occur. I had severe graphics
> card problems once (computer crashes) that turned out to be caused by
> certain security software. Removed the offending software and never had the
> problems again.
>
> "RogerD" <RogerD@discussions.microsoft.com> wrote in message
> news:DE57CAA3-1E1B-4056-AED5-4D482BE69751@microsoft.com...[color=green]
> > Hi I have the same problem with a new HP Pavilion m9425f and multimedia
> > keyboard. I reinstalled the keyboard driver several times and worked with
> > HP
> > for one month to resolve this issue. Still no luck.
> >
> > Sometimes the keyboard buttons ALL work. Sometimes NONE work. Sometimes
> > the
> > keyboard|buttons properties are empty and sometimes they are set. However,
> > even when set, sometimes the actual buttons don't work.
> >
> > I am running Vista 64-bit Home Premium. The keyboard driver is v1.0.7.1. I
> > am interested if someone has a solution to this issue and whether others
> > users are experiencing the same issue.
> >
> > RD.
> >
> > "Rick Rogers" wrote:
> >[color=darkred]
> >> Hi,
> >>
> >> Most likely the multimedia keyboard software has been disabled. The
> >> driver
> >> files are supporting the basic keyboard functions, but it's the
> >> multimedia
> >> software that supports all the additional keys. It either needs to be
> >> enabled in the startup group, or reloaded by reinstalling a fresh package
> >> from HP. Run msconfig from the start/search line and check the startup
> >> tab
> >> to see if has been disabled first. If so, simply recheck it, apply and
> >> reboot.
> >>
> >> --
> >> Best of Luck,
> >>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> [url]http://mvp.support.microsoft.com/[/url]
> >> Windows help - [url]www.rickrogers.org[/url]
> >> My thoughts [url]http://rick-mvp.blogspot.com[/url]
> >>
> >> "razzell2" <guest@unknown-email.com> wrote in message
> >> news:30902a565aac23764076b1ef003b2a42@nntp-gateway.com...
> >> >
> >> > I have a new HP Pavilion running Vista Home Premium. Ive had it less
> >> > than a month.
> >> > I have used the keyboard shortcuts once or twice, just to play with
> >> > them, when I first started using the computer, and they all worked
> >> > fine.
> >> >
> >> > Until this morning, and now some work, some dont. Most dont.
> >> >
> >> > Along the left side of the Enhanced Multimedia PS/2 Keyboard, is the
> >> > Sleep button, club hp, www, email, search, and the help icon.
> >> > Sleep works, but none of these others work.
> >> >
> >> > At the top, right of my keyboard...Volume control buttons. 3 of them.
> >> > Mute, Volume up, Volume down. These work.
> >> >
> >> > On the right side: These look like media player or dvd player buttons.
> >> > Like, record, rewind, pause/play, stop. Above these are two buttons
> >> > numbered 1, and 2, with upward pointing arrows.
> >> > I dont know if a WMP or my dvd sofware has to be up and running for
> >> > them to work, but I just pushed them and nothing happened.
> >> >
> >> > This happened on my old xp computer a couple of times and HP support
> >> > reloaded the drivers, if I remember correctly.
> >> > But I dont know how to do that...or more to the point, I dont want to
> >> > do this with my new computer.
> >> > It may be something else.
> >> >
> >> > Ive been to my keyboard settings. All of the shortcuts have
> >> > destinations in them. They look accurate.
> >> >
> >> > I should say that I was configuring my scanner settings, (also shortcut
> >> > buttons on the front of the scanner), and I was just checking those, I
> >> > changed nothing, but perhaps it affected my keyboard shortcuts?
> >> > Unlikely
> >> > but....
> >> >
> >> > Any ideas, folks? Anyone who has had this problem and fixed it? I would
> >> > appreciate very much some help on this.
> >> >
> >> > Thanks good people..
> >> > Russell
> >> >
> >> >
> >> > --
> >> > razzell2
> >>
> >>[/color][/color]
>[/color]

I can only add, that since i orginated this post, i have not an issue with my
keyboard and the shortcut keys.
as i stated, i had to learn to wait a couple of minutes for the keyboard
drivers to load up, (they seem to be the very last thing to load), and then
they work fine.
if i try to quickly to, say, open my internet browser from the keyboard,
nothing happens, and when i go check my "computer" link on the menu, all the
DRIVES are gone....D, E, J, K, etc. (whatever they are labled).
I have to reboot.

But I do have this bit of advice, if you go looking for update keyboard
drivers or updated software for your keyboard.
DO NOT make the mistake of downloading the keyboard drivers for impaired
peoples..(that sounds terrible but i cannot remember exactly what it was
called)...ease of access or something,,,im sorry i dont recall..
but, when i first posted this, i went looking for hp keyboard driver updates
and inadvertantly downloaded the wrong package.... and i had to contact an hp
tech to help me reset and reload my original drivers.

this is an hp update, or upgrade im talking about, for the hp pavilion, with
vista32.

so, be carefull.

The Fall 2008 Original HP Multimedia Keyboard Driver can be found here, at
HP Drivers and Support:

[url]http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-64027-1&lc=en&dlc=en&cc=us&product=3828977&os=2093&lang=en[/url]

these are the most current hp multimedia keyboard drivers..not counting the
other ones i was talking about....(oops).

(if anyone knows the exact name of the ease of access keyboard drivers i am
trying to describe, perhaps you can reply and let us know. i just do not
remember what it was called, and how i got to them at hp support. stupid, i
know. but it may help someone else...maybe even someone who needs these
particular keyboard drivers)

Russell



"RogerD" wrote:
[color=blue]
> Thanks for your reply. I've seen another post in another forum where the user
> stated that removing one of the MS security patches solved the problem. In
> general, this is not a good solution as it relates to the driver itself. The
> issue in my case started on day one or close to. Don't recall exactly. I can
> of course reinstall the factory shipped operating system and check whether
> the problem is still there. Lots of efforts with probably little benefits as
> one has to add all MS critical updates thereafter.
>
> Again, would appreciate to get feedback from others about similar problems
> so that HP may start looking at their driver. I strongly suspect the fault is
> within their driver.
>
> Thanks, Roger.
>
>
> "RalfG" wrote:
>[color=green]
> > Similar symptoms could have different causes. At one point my HP MM keyboard
> > buttons stopped functioning and it was all because of a specific MS update.
> > A short time later MS issued a fixed update and the keyboard worked again.
> > HP doesn't support my keyboard at all in Vista so only the basic functions
> > work. I switched to an MS keyboard that had certain features I really,
> > really, wanted and now my Media Center remote's volume control doesn't
> > always work. The solution to fixing the one will deprive me of the other.
> > :-)
> >
> > To try and isolate the possible cause I'd start by looking at any software
> > or hardware that was added to the computer just prior to when the problem
> > with the multimedia buttons first started to occur. I had severe graphics
> > card problems once (computer crashes) that turned out to be caused by
> > certain security software. Removed the offending software and never had the
> > problems again.
> >
> > "RogerD" <RogerD@discussions.microsoft.com> wrote in message
> > news:DE57CAA3-1E1B-4056-AED5-4D482BE69751@microsoft.com...[color=darkred]
> > > Hi I have the same problem with a new HP Pavilion m9425f and multimedia
> > > keyboard. I reinstalled the keyboard driver several times and worked with
> > > HP
> > > for one month to resolve this issue. Still no luck.
> > >
> > > Sometimes the keyboard buttons ALL work. Sometimes NONE work. Sometimes
> > > the
> > > keyboard|buttons properties are empty and sometimes they are set. However,
> > > even when set, sometimes the actual buttons don't work.
> > >
> > > I am running Vista 64-bit Home Premium. The keyboard driver is v1.0.7.1. I
> > > am interested if someone has a solution to this issue and whether others
> > > users are experiencing the same issue.
> > >
> > > RD.
> > >
> > > "Rick Rogers" wrote:
> > >
> > >> Hi,
> > >>
> > >> Most likely the multimedia keyboard software has been disabled. The
> > >> driver
> > >> files are supporting the basic keyboard functions, but it's the
> > >> multimedia
> > >> software that supports all the additional keys. It either needs to be
> > >> enabled in the startup group, or reloaded by reinstalling a fresh package
> > >> from HP. Run msconfig from the start/search line and check the startup
> > >> tab
> > >> to see if has been disabled first. If so, simply recheck it, apply and
> > >> reboot.
> > >>
> > >> --
> > >> Best of Luck,
> > >>
> > >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> > >> [url]http://mvp.support.microsoft.com/[/url]
> > >> Windows help - [url]www.rickrogers.org[/url]
> > >> My thoughts [url]http://rick-mvp.blogspot.com[/url]
> > >>
> > >> "razzell2" <guest@unknown-email.com> wrote in message
> > >> news:30902a565aac23764076b1ef003b2a42@nntp-gateway.com...
> > >> >
> > >> > I have a new HP Pavilion running Vista Home Premium. Ive had it less
> > >> > than a month.
> > >> > I have used the keyboard shortcuts once or twice, just to play with
> > >> > them, when I first started using the computer, and they all worked
> > >> > fine.
> > >> >
> > >> > Until this morning, and now some work, some dont. Most dont.
> > >> >
> > >> > Along the left side of the Enhanced Multimedia PS/2 Keyboard, is the
> > >> > Sleep button, club hp, www, email, search, and the help icon.
> > >> > Sleep works, but none of these others work.
> > >> >
> > >> > At the top, right of my keyboard...Volume control buttons. 3 of them.
> > >> > Mute, Volume up, Volume down. These work.
> > >> >
> > >> > On the right side: These look like media player or dvd player buttons.
> > >> > Like, record, rewind, pause/play, stop. Above these are two buttons
> > >> > numbered 1, and 2, with upward pointing arrows.
> > >> > I dont know if a WMP or my dvd sofware has to be up and running for
> > >> > them to work, but I just pushed them and nothing happened.
> > >> >
> > >> > This happened on my old xp computer a couple of times and HP support
> > >> > reloaded the drivers, if I remember correctly.
> > >> > But I dont know how to do that...or more to the point, I dont want to
> > >> > do this with my new computer.
> > >> > It may be something else.
> > >> >
> > >> > Ive been to my keyboard settings. All of the shortcuts have
> > >> > destinations in them. They look accurate.
> > >> >
> > >> > I should say that I was configuring my scanner settings, (also shortcut
> > >> > buttons on the front of the scanner), and I was just checking those, I
> > >> > changed nothing, but perhaps it affected my keyboard shortcuts?
> > >> > Unlikely
> > >> > but....
> > >> >
> > >> > Any ideas, folks? Anyone who has had this problem and fixed it? I would
> > >> > appreciate very much some help on this.
> > >> >
> > >> > Thanks good people..
> > >> > Russell
> > >> >
> > >> >
> > >> > --
> > >> > razzell2
> > >>
> > >>[/color]
> >[/color][/color]

I would like to know how to reprogram these buttons. My keyboard
shortcut for email defaults to Windows Mail and I would like to change
it to Microsoft Outlook. From the Control Panel, I can get into
Hardware and Sound and then into Keyboard. Tab to Buttons and make
changes, but cannot find the address information for Microsoft Outlook.
I am using an HP Pavilion with Vista 64bit and the enhanced Multimedia
PS/2 Keyboard. I am also using Microsoft Office Suite 2003.

Thanks.


--
thurtig
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