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  #16 (permalink)  
Old 03-28-2008, 04:50 PM
Justbob30
Newsgroup Contributor
 
Posts: n/a
Re: update to problem with Sigma Tel Audio drivers

Why would you? if you want your sound card/chip disabled in the bios, I
suppose you could go in there and disable it, I let the m/s driver install,
sp1 installed, then, after sp1 I downloaded the sigma tel driver and
reinstalled, my sound is now working fine....I never disabled anything in
the bios.

"robinb" <robinbk9_nospam@msn.com> wrote in message
news:12DC3862-8044-4771-BAED-514267A21818@microsoft.com...[color=blue]
> yes but that doesn't take it out of the bios
> robin
> "Justbob30" <NoThank@you.com> wrote in message
> news:6F0BF433-1739-44F2-8D5C-A0E9421964B7@microsoft.com...[color=green]
>> uninstalled from add/remove programs.
>>
>> "robinb" <robinbk9_nospam@msn.com> wrote in message
>> news:7B71E429-6BBE-4980-AC62-2D9A6C07A209@microsoft.com...[color=darkred]
>>> explain how you removed the driver (besides going into device manger and
>>> uninstalling the driver from there). How did you take it out from the
>>> bios?
>>> thanks
>>> robin
>>> "Justbob30" <NoThank@you.com> wrote in message
>>> news:BA55C893-9CF7-4490-85D0-0DDD742B4C94@microsoft.com...
>>>>I did the 2nd thing removed the sigma tel driver, allowed vista to find
>>>>the m/s driver (reboot) sp1 became available, installed it, confirmed
>>>>everything was working to my liking, downloaded and reinstalled the old
>>>>sigma tel driver, no problems....worked both on my Dell e-520 desktop
>>>>(with a oem upgrade to Vista) & my 6750 laptop (factory installed
>>>>Vista)....both were home prem.
>>>>
>>>> "robinb" <robinbk9_nospam@msn.com> wrote in message
>>>> news:6EF61406-3AB7-44DD-AF77-1E346FE5D4D0@microsoft.com...
>>>>> I called microsoft yesterday asking what will be done via this problem
>>>>> for
>>>>> those who cannot get updated drivers for the Sigma Tel audio driver.
>>>>> The
>>>>> problem is Sigma no longer makes audio drivers and passed it off to
>>>>> another
>>>>> company who told me they are not making updated drivers at all for
>>>>> this type
>>>>> of audio codec.
>>>>> So how do you get updated drivers if you cannot? I have been on many
>>>>> forums
>>>>> via Dell and Gateway and thousand of customers have the same problem.
>>>>>
>>>>> First microsoft was giving advise to uninstall the driver and allow
>>>>> Vista to
>>>>> find its own drivers for this.
>>>>> Many did this and found they still had no sound.
>>>>>
>>>>> Microsoft also said to uninstall drivers, put sp1 on and then reput
>>>>> back the
>>>>> driver for sigman tel.
>>>>> Many who did this found after the sp1 install, when trying to put back
>>>>> the
>>>>> driver, Vista now came back with an error msg saying "This driver is
>>>>> not
>>>>> compatable for Vista"
>>>>> so they wound up again with no sound.
>>>>>
>>>>> Well after talking to the tech and he confirmed that this is what was
>>>>> being
>>>>> said- now when people call in they are telling them not do do anything
>>>>> and
>>>>> wait because microsoft is working on a solution to this.
>>>>>
>>>>> They say it will show up in Windows Update either a patch or fix for
>>>>> this
>>>>> problem.
>>>>>
>>>>> I received this morning an email from microsoft that I am passing in
>>>>> here,
>>>>> some of the info like email or confirmation number has been taken out
>>>>> just
>>>>> for security.
>>>>>
>>>>> see below
>>>>>
>>>>> this will confirm what microsoft told me, I received an email today
>>>>>
>>>>>
>>>>>
>>>>> This is Smitha Nair with Microsoft Windows Technical Support.
>>>>>
>>>>> I am following up regarding your Windows service request . Here is an
>>>>> outline of the steps that we agreed upon during our call:
>>>>>
>>>>> Problem Description:
>>>>> Needs information on installing service pack 1 on a computer with
>>>>> sigmatel
>>>>> audio drivers.
>>>>>
>>>>> Troubleshooting Performed:
>>>>> We did not perform any troubleshooting onthe computer.
>>>>>
>>>>> Action Plan:
>>>>> Kindly wait for further updates from microsoft which addresses the
>>>>> sigma
>>>>> audio driver compatibilty issues with service pack1.
>>>>>
>>>>> My goal is to ensure that your experience with Microsoft Windows
>>>>> Technical
>>>>> Support leaves you pleased with our products and services.
>>>>>
>>>>> If you have any feedback regarding Microsoft support, we would be glad
>>>>> to
>>>>> hear from you. If you would feel more comfortable speaking with
>>>>> someone
>>>>> else regarding my service, Sumit , my manager, would be very happy to
>>>>> hear
>>>>> your comments and suggestions.
>>>>>
>>>>>
>>>>> Robin
>>>>
>>>[/color][/color]
>[/color]
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Old 03-28-2008, 04:50 PM
  #17 (permalink)  
Old 04-20-2009, 07:20 PM
goatman
Newsgroup Contributor
 
Posts: n/a
Re: update to problem with Sigma Tel Audio drivers

Has there been a solution to this problem yet?

"Mike Hall - MVP" wrote:
[color=blue]
> "robinb" <robinbk9_nospam@msn.com> wrote in message
> news:6EF61406-3AB7-44DD-AF77-1E346FE5D4D0@microsoft.com...[color=green]
> >I called microsoft yesterday asking what will be done via this problem for
> > those who cannot get updated drivers for the Sigma Tel audio driver. The
> > problem is Sigma no longer makes audio drivers and passed it off to
> > another
> > company who told me they are not making updated drivers at all for this
> > type
> > of audio codec.
> > So how do you get updated drivers if you cannot? I have been on many
> > forums
> > via Dell and Gateway and thousand of customers have the same problem.
> >
> > First microsoft was giving advise to uninstall the driver and allow Vista
> > to
> > find its own drivers for this.
> > Many did this and found they still had no sound.
> >
> > Microsoft also said to uninstall drivers, put sp1 on and then reput back
> > the
> > driver for sigman tel.
> > Many who did this found after the sp1 install, when trying to put back the
> > driver, Vista now came back with an error msg saying "This driver is not
> > compatable for Vista"
> > so they wound up again with no sound.
> >
> > Well after talking to the tech and he confirmed that this is what was
> > being
> > said- now when people call in they are telling them not do do anything and
> > wait because microsoft is working on a solution to this.
> >
> > They say it will show up in Windows Update either a patch or fix for this
> > problem.
> >
> > I received this morning an email from microsoft that I am passing in here,
> > some of the info like email or confirmation number has been taken out just
> > for security.
> >
> > see below
> >
> > this will confirm what microsoft told me, I received an email today
> >
> >
> >
> > This is Smitha Nair with Microsoft Windows Technical Support.
> >
> > I am following up regarding your Windows service request . Here is an
> > outline of the steps that we agreed upon during our call:
> >
> > Problem Description:
> > Needs information on installing service pack 1 on a computer with sigmatel
> > audio drivers.
> >
> > Troubleshooting Performed:
> > We did not perform any troubleshooting onthe computer.
> >
> > Action Plan:
> > Kindly wait for further updates from microsoft which addresses the sigma
> > audio driver compatibilty issues with service pack1.
> >
> > My goal is to ensure that your experience with Microsoft Windows Technical
> > Support leaves you pleased with our products and services.
> >
> > If you have any feedback regarding Microsoft support, we would be glad to
> > hear from you. If you would feel more comfortable speaking with someone
> > else regarding my service, Sumit , my manager, would be very happy to hear
> > your comments and suggestions.
> >
> >
> > Robin[/color]
>
>
> If you have a desktop machine with integrated sound, you can go into BIOS
> and disable it, then fitting a 3rd party sound card into an available slot..
>
> --
> Mike Hall - MVP
> How to construct a good post..
> [url]http://dts-l.com/goodpost.htm[/url]
> How to use the Microsoft Product Support Newsgroups..
> [url]http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc[/url]
> Mike's Window - My Blog..
> [url]http://msmvps.com/blogs/mikehall/default.aspx[/url]
>
>
>
>
>[/color]
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  #18 (permalink)  
Old 04-20-2009, 08:50 PM
Manny Weisbord
Newsgroup Contributor
 
Posts: n/a
Re: update to problem with Sigma Tel Audio drivers

goatman <goatman@discussions.microsoft.com> wrote:
[color=blue]
>Has there been a solution to this problem yet?[/color]

It's generally a futile endeavor to try to get a reply from people in
a thread that has been dead for over a freaking year.
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