Hello,
I have a problem with my Toshiba Satellite laptop running Windows Vista Ultimate.

Until recently, everything was working fine, but now whenever I try to put the laptop into Sleep or Hibernate, the screen fades to black, as if it is going to sleep, but the blue power light stays on, rather than the pulsating orange that is supposed to happen. Then after a couple of seconds, the computer just stops and powers off. When I reboot, Windows tells me it wasn't shut down correctly etc.

I'm all up-to-date on Windows Updates, and windows can't find a solution when I report the problem.

The other day I found it started to restart when I clicked Shut down, but this only occurred when the laptop was plugged in to the mains power supply.]

I'd really apreciate any help at all on this.

Thanks
helloworld

I'd suggest visiting the website of the manufacturer of the graphics chip in
your system and downloading the latest, Vista compatible video drivers from
there. Corrupt video drivers are (IME) the most likely cause for this.

- John

"helloworld" wrote:
[color=blue]
>
> Hello,
> I have a problem with my Toshiba Satellite laptop running Windows Vista
> Ultimate.
>
> Until recently, everything was working fine, but now whenever I try to
> put the laptop into Sleep or Hibernate, the screen fades to black, as if
> it is going to sleep, but the blue power light stays on, rather than the
> pulsating orange that is supposed to happen. Then after a couple of
> seconds, the computer just stops and powers off. When I reboot, Windows
> tells me it wasn't shut down correctly etc.
>
> I'm all up-to-date on Windows Updates, and windows can't find a
> solution when I report the problem.
>
> The other day I found it started to restart when I clicked Shut down,
> but this only occurred when the laptop was plugged in to the mains power
> supply.]
>
> I'd really apreciate any help at all on this.
>
> Thanks
> helloworld
>
>
> --
> helloworld
>[/color]

Hi helloworld,

Exactly when did this problem start? For example, did it start after Patch
Tuesday (9th October), or was the problem there before? If the problem
started on or after Patch Tuesday, then the most likely cause is an update
that has failed to install correctly, in which case if you post the names of
the updates someone should be able to help you. If you have your laptop
configured to also download and install optional updates, then again provide
details of these as well. Note that I do not recommend downloading and
installing optional updates - these are generally for the hardware in your
machine, updates for which should be obtained directly from the website of
the hardware manufacturer.
Dwarf

"helloworld" wrote:
[color=blue]
>
> Hello,
> I have a problem with my Toshiba Satellite laptop running Windows Vista
> Ultimate.
>
> Until recently, everything was working fine, but now whenever I try to
> put the laptop into Sleep or Hibernate, the screen fades to black, as if
> it is going to sleep, but the blue power light stays on, rather than the
> pulsating orange that is supposed to happen. Then after a couple of
> seconds, the computer just stops and powers off. When I reboot, Windows
> tells me it wasn't shut down correctly etc.
>
> I'm all up-to-date on Windows Updates, and windows can't find a
> solution when I report the problem.
>
> The other day I found it started to restart when I clicked Shut down,
> but this only occurred when the laptop was plugged in to the mains power
> supply.]
>
> I'd really apreciate any help at all on this.
>
> Thanks
> helloworld
>
>
> --
> helloworld
>[/color]

[quote=Dwarf;753996]Hi helloworld,

Exactly when did this problem start? For example, did it start after Patch
Tuesday (9th October), or was the problem there before? If the problem
started on or after Patch Tuesday, then the most likely cause is an update
that has failed to install correctly, in which case if you post the names of
the updates someone should be able to help you. If you have your laptop
configured to also download and install optional updates, then again provide
details of these as well. [/quote]

OK, I'm not exactly sure when it started because I don't use the sleep function every day, and I didn't note the date when it started (silly me :smile:).

I think it was around the 28th september, so I'll list the updates from the 26th to the 28th.

KB933928
KB915597 (these are definition updates for windows defender - there are quite a few of these, so this is the only one I'll list)
KB933928
KB936960
KB936514
KB932080
KB934173
KB934393
KB934062
KB931906
KB934391

I'm afraid that is as far as I can narrow it down.

Thank you for your help,
helloworld

Hi helloworld,

Thanks for the reply. Most of the updates you listed are for Office 2007,
and of course a Defender update. There are 2 updates listed which might be
the source of your problem - they are KB933928 and KB 931906. I suggest that
you download and run the Belarc Advisor from [url]http://www.belarc.com[/url] and check
to see if your machine is completely up to date. If any updates are shown as
being incorrectly installed, uninstall them from the Windows Update panel and
then follow the instructions in my post 'Updating Windows Vista' in the
newsgroup 'Windows Update' (dated 10/10/2007).
Dwarf

"helloworld" wrote:
[color=blue]
>
> Dwarf;753996 Wrote:[color=green]
> > Hi helloworld,
> >
> > Exactly when did this problem start? For example, did it start after
> > Patch
> > Tuesday (9th October), or was the problem there before? If the problem
> > started on or after Patch Tuesday, then the most likely cause is an
> > update
> > that has failed to install correctly, in which case if you post the
> > names of
> > the updates someone should be able to help you. If you have your laptop
> > configured to also download and install optional updates, then again
> > provide
> > details of these as well.[/color]
>
> OK, I'm not exactly sure when it started because I don't use the sleep
> function every day, and I didn't note the date when it started (silly me
> :smile:).
>
> I think it was around the 28th september, so I'll list the updates from
> the 26th to the 28th.
>
> KB933928
> KB915597 (these are definition updates for windows defender - there are
> quite a few of these, so this is the only one I'll list)
> KB933928
> KB936960
> KB936514
> KB932080
> KB934173
> KB934393
> KB934062
> KB931906
> KB934391
>
> I'm afraid that is as far as I can narrow it down.
>
> Thank you for your help,
> helloworld
>
>
> --
> helloworld
>[/color]