I installed Magix Photostory 5 and then my DVD stopped working. I
uninstalled the program but that did not help. I have looked at several post
but cannot seem to make any of the solutions work. I am getting the code 39
error. Please help.

Lisa,

The following link may provide a solution. Follow the instructions on the
following Microsoft article to remove upper and lower filters:

[url]http://support.microsoft.com/default.aspx/kb/929461[/url]

Sometimes this solution works, but who knows until you try it. In addition
to the program you installed, some burner programs, such as Nero and/or
iTunes/iPod have been known to cause the problem you're having. Note in the
Microsoft article that you may need to reinstall a program, if that's what's
causing the problem. Post back on the results.

--
freddy


"Lisa" wrote:
[color=blue]
> I installed Magix Photostory 5 and then my DVD stopped working. I
> uninstalled the program but that did not help. I have looked at several post
> but cannot seem to make any of the solutions work. I am getting the code 39
> error. Please help.[/color]

Thanks for the link. I was having a similar problem. I was trying to get help
from Dell (thinking it was the DVD-RW hardware). They sent me XP solutions,
even though I told them I upgraded.

Anyway. This seems to have fixed my problem. Time will tell for sure, but I
can watch DVD on my pc now.

Thanks Again!!!



"freddy" wrote:
[color=blue]
> Lisa,
>
> The following link may provide a solution. Follow the instructions on the
> following Microsoft article to remove upper and lower filters:
>
> [url]http://support.microsoft.com/default.aspx/kb/929461[/url]
>
> Sometimes this solution works, but who knows until you try it. In addition
> to the program you installed, some burner programs, such as Nero and/or
> iTunes/iPod have been known to cause the problem you're having. Note in the
> Microsoft article that you may need to reinstall a program, if that's what's
> causing the problem. Post back on the results.
>
> --
> freddy
>
>
> "Lisa" wrote:
>[color=green]
> > I installed Magix Photostory 5 and then my DVD stopped working. I
> > uninstalled the program but that did not help. I have looked at several post
> > but cannot seem to make any of the solutions work. I am getting the code 39
> > error. Please help.[/color][/color]