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Old 06-16-2009, 10:11 PM
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Windows Vista Shuts Down Unexpectedly

I searched through the forums, and found similar subjects on my computer issues, however, none of them really hit home base.

My computer is shutting down unexpectedly.
I am running Windows Vista.

I have a HP Pavillion.
It is only about two years old.

Here's the info I could find:
Tuesday, June 16, 2009 8:57:41 PM
------------------------------------------------------------------------------
Model Information
------------------------------------------------------------------------------
Model Name a6110n Product Number GG781AA-ABA Software Build 73NAv3PrA1 Serial Number CNH7220V1J ------------------------------------------------------------------------------
Operating System
------------------------------------------------------------------------------
Name Microsoft Windows Vista - Home Premium Edition (x32) DirectX Version 10.0 Automatic Updates Automatic download and install Last checked 2009-06-16 13:06:08 ------------------------------------------------------------------------------
System Information
------------------------------------------------------------------------------
Manufacturer HP-Pavilion Total Number of Logical CPUs 2 Total Physical Memory 1.88 GB Total Number of Optical Drives 1 Total Number of Hard Drives 2 Total Number of Video Cards 1 Total Number of Memory Modules 2 Total Number of DIMM slots 4 System Name MELONIE-PC ------------------------------------------------------------------------------
------------------------------------------------------------------------------
Motherboard
------------------------------------------------------------------------------

System Board Chipset NVIDIA MCP61
Base Board Manufacturer ASUSTek Computer INC. Product NARRA2
BIOS Vendor Phoenix Technologies, LTD Release Date 05/15/2007 BIOS Version String 5.09 ROM Size 512.00 kB
AMD Athlon(tm) 64 X2 Dual Core Processor 4400+ CPU:0 Specification AMD Athlon(tm) 64 X2 Dual Core Processor 4400+ Current Speed 2.31 GHz Size 128.00 kB Size 512.00 kB
AMD Athlon(tm) 64 X2 Dual Core Processor 4400+ CPU:1 Specification AMD Athlon(tm) 64 X2 Dual Core Processor 4400+ Current Speed 2.31 GHz Size 128.00 kB Size 512.00 kB ------------------------------------------------------------------------------
Memory
------------------------------------------------------------------------------

System Memory Total Physical Memory 1.88 GB Free Physical Memory 966.14 MB Page File c:\pagefile.sys Page File Size 2.17 GB
1024 MB DDR2-SDRAM (666 MHz) Memory Size 1.00 GB Memory Type DDR2-SDRAM (666 MHz) Memory Manufacturer Samsung Memory Manufacture Date Week 23, Year 2007 Memory Part Number M3 78T2953EZ3-CE6 Memory Serial Number 750D911E Memory Revision Code 4533
1024 MB DDR2-SDRAM (666 MHz) Memory Size 1.00 GB Memory Type DDR2-SDRAM (666 MHz) Memory Manufacturer Samsung Memory Manufacture Date Week 23, Year 2007 Memory Part Number M3 78T2953EZ3-CE6 Memory Serial Number 750D9120 Memory Revision Code 4533 ------------------------------------------------------------------------------
Directories
------------------------------------------------------------------------------
Windows Directory c:\windows System Directory c:\windows\system32 ------------------------------------------------------------------------------
Local Disk
------------------------------------------------------------------------------

SAMSUNG HD400LD USB Device Serial Number 002499 Total Capacity 372.61 GB Driver c:\windows\system32\drivers\usbstor.sys Driver Version 6.0.6001.18000, 6-21-2006
Hitachi HDT725032VLA SCSI Disk Device Model Number Hitachi HDT725032VLA Firmware Revision V54O Total Capacity 298.09 GB Controller Master Driver c:\windows\system32\drivers\disk.sys Driver Version 6.0.6001.18000, 6-21-2006
HP - C: Drive Letter C Volume Name HP Volume Serial Number 909B-BB8C File System NTFS Volume Capacity 289.31 GB Volume Free Space 200.95 GB Volume Used Space 88.35 GB
Recovery - D: Drive Letter D Volume Name Recovery Volume Serial Number 8874-071C File System NTFS Volume Capacity 8.78 GB Volume Free Space 1.01 GB Volume Used Space 7.78 GB ------------------------------------------------------------------------------
CD-ROM Drive
------------------------------------------------------------------------------

ATAPI DVD A DH16A1L SCSI CdRom Device Model Number ATAPI DVD A DH16A1L Firmware Revision KH1A Controller Slave Drive Letter E Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL Write Strategy TAO, SAO, RAW, RAW-MS Driver c:\windows\system32\drivers\cdrom.sys Driver Version 6.0.6001.18000, 6-21-2006 ------------------------------------------------------------------------------
Display
------------------------------------------------------------------------------

HW191D (Generic PnP Monitor) Mode 1280 x 1024 (32-bit) (60 Hz) Serial Number 643GH3CY13998 Manufacture Date Week 43, Year 2006 Signal Type Analog ------------------------------------------------------------------------------
Video Card
------------------------------------------------------------------------------

NVIDIA GeForce 6150SE nForce 430 Manufacturer NVIDIA Driver c:\windows\system32\drivers\nvlddmkm.sys Driver Version 7.15.11.7521, 5-22-2008 ------------------------------------------------------------------------------
Video Capture Device
------------------------------------------------------------------------------

Logitech QuickCam Pro 9000 Device driver file name ksproxy.ax ------------------------------------------------------------------------------
Modem
------------------------------------------------------------------------------

PCI Soft Data Fax Modem with SmartCP Model PCI Soft Data Fax Modem with SmartCP Driver c:\windows\system32\drivers\modem.sys Driver Version 7.74.0.0, 5-6-2008 ------------------------------------------------------------------------------
Sound Card
------------------------------------------------------------------------------

Realtek High Definition Audio Manufacturer Realtek Driver c:\windows\system32\drivers\rtkvhda.sys Driver Version 6.0.1.5789, 2-11-2009 ------------------------------------------------------------------------------
Network Card
------------------------------------------------------------------------------

Texas Instruments CDC Ethernet/RNDIS Adapter MAC Address 0a:18:f3:3f:fc:ac IP Address 169.254.247.180 Gateway IP Address 0.0.0.0 Current Speed 12.00 Mbps Driver c:\windows\system32\drivers\usb8023.sys Driver Version 1.0.0.2, 8-21-2006
NVIDIA nForce Networking Controller MAC Address 00:1b:fc:5f:70:4e IP Address 169.254.238.144 Gateway IP Address 0.0.0.0 Current Speed 100.00 Mbps Driver c:\windows\system32\drivers\nvmfdx32.sys Driver Version 65.7.4.0, 5-3-2007 ------------------------------------------------------------------------------
Printers
------------------------------------------------------------------------------

Send To Microsoft OneNote Driver Model Send To Microsoft OneNote Driver Path Send To OneNote 2007 Driver Path C:\Windows\system32\spool\DRIVERS\W32X86\3\msonpdr v.dll Driver Version 0.3.4518.1014
Amyuni Document Converter 300 Model Amyuni Document Converter 300 Path QuickBooks PDF Converter Driver Path C:\Windows\system32\spool\DRIVERS\W32X86\3\acpdf30 0.dll Driver Version 0.3.303
Microsoft XPS Document Writer Model Microsoft XPS Document Writer Path Microsoft XPS Document Writer Driver Path C:\Windows\system32\spool\DRIVERS\W32X86\3\mxdwdrv .dll Driver Version 0.3.6001.18000
Microsoft Office Document Image Writer Driver Model Microsoft Office Document Image Writer Driver Path Microsoft Office Document Image Writer Driver Path C:\Windows\system32\spool\DRIVERS\W32X86\3\mdigrap h.dll Driver Version 0.3.8166.2
Lexmark 7100 Series Model Lexmark 7100 Series Path Lexmark 7100 Series Driver Path C:\Windows\system32\spool\DRIVERS\W32X86\3\lxbxdr5 c.dll Driver Version 0.3.000 Default Printer true ------------------------------------------------------------------------------
Keyboard
------------------------------------------------------------------------------

Enhanced Multimedia PS/2 Keyboard Manufacturer HP Driver c:\windows\system32\drivers\i8042prt.sys Driver Version 1.0.7.3, 2-7-2007 ------------------------------------------------------------------------------
Pointing Device
------------------------------------------------------------------------------

Microsoft Wireless Optical Mouse® 1.00 Driver Provider Microsoft Device Version 0.0.7 Driver c:\windows\system32\drivers\hidusb.sys Driver Version 6.0.6001.18000, 6-21-2006 Manufacturer Microsoft Driver Provider Microsoft Driver Path c:\windows\system32\drivers\mouhid.sys Driver Version 6.10.158.0, 1-29-2007 ------------------------------------------------------------------------------
USB Controller
------------------------------------------------------------------------------

Standard OpenHCD USB Host Controller Manufacturer (Standard USB Host Controller) Driver c:\windows\system32\drivers\usbohci.sys Driver Version 6.0.6001.18000, 6-21-2006
Standard Enhanced PCI to USB Host Controller Manufacturer (Standard USB Host Controller) Driver c:\windows\system32\drivers\usbehci.sys Driver Version 6.0.6001.18000, 6-21-2006
NEC PCI to USB Open Host Controller Manufacturer NEC Driver c:\windows\system32\drivers\usbohci.sys Driver Version 6.0.6001.18000, 6-21-2006
NEC PCI to USB Open Host Controller Manufacturer NEC Driver c:\windows\system32\drivers\usbohci.sys Driver Version 6.0.6001.18000, 6-21-2006
Standard Enhanced PCI to USB Host Controller Manufacturer (Standard USB Host Controller) Driver c:\windows\system32\drivers\usbehci.sys Driver Version 6.0.6001.18000, 6-21-2006
Product Version: 5.00.4424.15



I have been searching for a solution for the last two hours and trying everything to see if it works, and no luck.

Here is the problem:
I am sitting here and putting all of this information in, and no problems, the fan isn't running, and the computer does not shut down unexpectedly.

But once I start playing a game that is in my C drive, I get about five minutes into it, and the fan kicks in big time and then my computer shuts down unexpectedly. I get a black screen. I have to hit the power button to turn the computer back on, and then when it gets to the start area, I have the option of starting in safe mode, with networking, or normally.

I went to the area where it shows problem history and this is what I get (I am too paranoid to open the info on it because it says it could harm my computer). Also I defragged and ran my virus protection (Ad-Aware Pro Anniversary Edition) and everything came out clean.

Please help.
Desperate.

Here is a copy of the info on the computer crash:
Product
Windows

Problem
Shut down unexpectedly

Date
6/16/2009 1:02 PM

Status
Report Sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini061609-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: c000021a
BCP1: 89FC9158
BCP2: C0000189
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 9b91c3fe-944b-413a-9366-33aa2f6ee4d0
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