I have tablet Xp with SP2 installed with Office 2003. My ink annotations do not work in outlook 2003. They work fine in work and excel but no in outlook. I am able to use the ink comments and ink drawing and writing but the annotations won't work. I can see the icon but its grayed out. I should probably mention that i had Office XP pro installed on this machine. This has been killing me for two days.

Thanks.
Geoff

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I have tablet Xp with SP2 installed with Office 2003. My ink annotations do not work in outlook 2003. They work fine in work and excel but no in outlook. I am able to use the ink comments and ink drawing and writing but the annotations won't work. I can see the icon but its grayed out. I should probably mention that i had Office XP pro installed on this machine. This has been killing me for two days.


I should also mention that i do have the HTML set and word is my email editor.

Thanks again
Geoff

Geoff,

Go to office updates and make sure that you have everything installed. Let us know if an update fixes your problem.

UpdateThis is the update I'm thinking about ...

Office 2003 Tablet PC Update: Improved Ink Recognition ( 12/10/04 )

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Yes, I do have that ad-in installed. I spent about 1.5 hours on the phone with Microsoft and they could not figure it out either. Of course I was talking to someone in India that was not too fimiliar with the program.

Thanks again,

Geoff

Geoff, what exactly are you trying to do with Outlook and ink? If it is working with email you have to have Word enabled as your email editor for ink to be available.

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James Kendrick MVP - Tablet PC
jkOnTheRun || jkOnTheRun Forums || LockerGnome - Mobile

...using mobile devices since they weighed 30 lbs.

I've experienced similar problems, but only under certain conditions.

For example, if I start an Outlook email and paste nothing into it everything works fine. I can using ink all day long.

However, if I use Internet Explorer's File-Send-Page By Email, then Outlook will not allow me to annotate the webpage inside the email. Isn't that one of the prime considerations for having a tablet?

jcollis, when you send a web page from IE then Outlook uses its internal email editor and not Word, even if you have Word enabled for your email. The ink capabilities in Outlook's email are a function of Word and not Outlook. That's why you can't ink in emails that start in IE. Silly, but that's the way it works.

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James Kendrick MVP - Tablet PC
jkOnTheRun || jkOnTheRun Forums || LockerGnome - Mobile

...using mobile devices since they weighed 30 lbs.

Also note that if you are replying to an email that was sent to you in Plain Text the inking will be grayed out and unavailable as Plain Text does not support sending graphic elements.

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James Kendrick MVP - Tablet PC
jkOnTheRun || jkOnTheRun Forums || LockerGnome - Mobile

...using mobile devices since they weighed 30 lbs.

wow! thanks jkendrick, i wasn't aware of the way in which IE was passing data along to outlook. i suppose if i'd thought about it that would make sense why is wasn't working (not using the word editor). I'm going to try experimenting with copying a webpage and pasting into an already started outlook email that is using word editor and see what happens... hmm...

jcollis, try this- open the web page you want to markup and send in IE. From the IE File menu select "Edit this page in Word". It takes a long time to open but the current page will open in MS Word with all the ink tools available. When you're done marking it up then select Send from the File Menu and it goes with all your ink and everything. Not intuitive but I just tried it and it works.

__________________
James Kendrick MVP - Tablet PC
jkOnTheRun || jkOnTheRun Forums || LockerGnome - Mobile

...using mobile devices since they weighed 30 lbs.

Geoff, what exactly are you trying to do with Outlook and ink? If it is working with email you have to have Word enabled as your email editor for ink to be available.
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jkendrick,

Thanks for your discussion,

I do have word set to be my email editor as stated previously. I can ink all day long in outlook, i just can use the write anywhere function, another words the annotation tool. The icon is grayed out. I can't get this to work under any condition. The ink drawing and writing function is fine in outlook, i just cant get the annotation tool to work. It's weird because the annotation tool works fine in word and excel.

Thanks,
Geoff

jkendrick, you are the bomb!!! thanks for the insight!

I have the same problem! What is up? I've used this in 2003 before!

this happened to me too- i was happily using ink annotations in outlook 2003, up until jan 06 and then applied some security patch (not sure which/when) and it seemed to have disabled my ability to use ink annotations. interesting that microsoft released a bulletin that this should not work around that time.

I am running into the same problem with email and outlook 2003. Can't add ink.
I hope someone figures this one out.