Can you inform me whether you have suffered from dead spots on your Toshiba tablet? Some areas on my screen do not allow the pen to work. I am asking here in desperate case someone knows how best to solve this problem.

I dread calling Toshiba's "support." Last time a had an issue, they knew far less than I did about my machine. They then told me to take it to a local service shop, and that they MIGHT reimburse me. I paid alot of money for the very best tablet and the most extensive warranty.

Can anyone help?

Thank you very much for your time and help.

On Sun, 9 May 2004 16:14:16 -0700, "terri" <support@thetabletpc.net>
wrote:

>Unfortunately, noone other than Toshiba support can help you with this.
>There have been some reports of this type of problems with the screens,
>especially towards the sides.
>
>John Dean-MVP has reported that squeezing the corner where the dead area is
>closest to sometimes solves the problem.

Yep, sometimes one of the connectors comes a bit loose, and you'll
lose anywhere from an inch to an inch and a half along one of the
shorter edges. Definately hardware as it remains the same physical
area regardless of rotation. Generally squeezing the edge on the
right side (when in notebook mode) will often reseat the connector.
For some people this happens once or twice, they squeeze, and the
problem hasn't repeated itself. A few others end up squeezing every
few days until the squeeze no longer works, and it ends up having to
go in for service. It's certainly worth a shot the first couple
times. I just went through it with our CFO's tablet and for the last
week or so it's been trouble free.

Good luck.

John

Does it have anything to do with software? Bios? I started experiencing a similar problem and noticed that a system restore often solved it. I also did a bios upgrade to 1.4 and now it seems to be working fine. Could it also have something to do with the OS? Is this problem addresed in the SP2?

I see this is an old thread, but I wanted to say I had the dead-spot screen problem and squeezing the right side of the screen worked. (Seemed a strange thing to do, the pressure imprinted the screen briefly and freaked me out, but the results were terrific.) My dead spot was in the center, orientation shifted as I swiveled it into tablet mode, but it was the squeezing on the Right side (notebook mode) that did the job. THANK YOU THANK YOU

I also had a problem with dead-spots on the side and squeezing the sides while in notebook mode worked. Thank you for the post. --However, when trying to use my pen using Word 2003, my pen does not write. What a piece of junk. What a fool I am for paying so much money and not being able to utilize the PC tablet features.

My machine was working great until recently and then the pen would not move the pointer in some areas. I did the screen squeez on the right side (any where else didn't work) and now it seems to be working much better.
thanks for the help