Register to hear Amber Miro, assistant director of IT Services at London School of Economics, describe how her support team implemented virtual user support services resulting in 95 percent staff satisfaction.

You can learn how to:

Deliver real-time remote computer support to users across campus, at home, on the road or overseas

Fulfill strategic initiatives that add value to support services for staff, faculty and students

Define clear requirements and evaluate solutions for your remote support initiative

Brand your remote support service and drive user awareness of your team’s innovation

Build trust for remote support – offer a service rather than a technology

Date: July 17, 2008

Time: Date: 9am Pacific/Noon Eastern

Sponsored by: Campus Technology Webinar Series

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