Hi all, I've got a strange problem that I couldn't seem to find
anything about through googling, so I was hoping someone here might
know what to do.

We make software that we sell to customers with a dedicated tablet
PC. One of our customers is reporting that InkEdit controls in the
software are no longer accepting ink from the pen, and they also don't
accept text input from the keyboard. However there are no exception
errors or anything, the software runs fine except for the ink input.

This has never happened before with any of our other customers. Does
anyone know what might cause this? It's possible the customer has
changed something with the Window XP install somehow. Any ideas would
be appreciated!

Actually just a bit more info...
Apparently the problem is intermittent, sometimes it works fine and
other times it doesn't. When it doesn't, restarting Windows seems to
fix it. Also I've been told keyboard input may not be affected, I'll
need to confirm this with the customer.

Hi Sean,

I haven't seen this before. When ink doesn't work, does the 'Tablet PC Input
Panel' still work on those controls?

Thanks,
Stefan Wick

Microsoft - Windows Experience

"SeanR" wrote:

> Actually just a bit more info...
> Apparently the problem is intermittent, sometimes it works fine and
> other times it doesn't. When it doesn't, restarting Windows seems to
> fix it. Also I've been told keyboard input may not be affected, I'll
> need to confirm this with the customer.
>
>

Also, does it paint correctly (drag a window over it then away from it),
does it accept clipboard input or give any other indication of being
responsive? Perhaps some unrelated exception in its constructor is putting
the instance into some invalid state that "kills" it.

--
Josh Einstein (Tablet PC MVP)
Einstein Technologies
Tablet Enhancements for Outlook - Try it free: www.tabletoutlook.com


"Stefan Wick[MS]" <StefanWickMS@discussions.microsoft.com> wrote in message
news:5C7EEB75-B0E4-4D5E-840F-907FCE047117@microsoft.com...
> Hi Sean,
>
> I haven't seen this before. When ink doesn't work, does the 'Tablet PC
> Input
> Panel' still work on those controls?
>
> Thanks,
> Stefan Wick
>
> Microsoft - Windows Experience
>
> "SeanR" wrote:
>
>> Actually just a bit more info...
>> Apparently the problem is intermittent, sometimes it works fine and
>> other times it doesn't. When it doesn't, restarting Windows seems to
>> fix it. Also I've been told keyboard input may not be affected, I'll
>> need to confirm this with the customer.
>>
>>