All,

I have the following problems.

after 2-3 days of usage the phone

1. stops working or the email stops working
2. the sounds stops working
3. the phone vibrates without need or anything happening
4. sometimes when you call the phone it rings 4 times before the phone rings
itself.

I have spoken with my Service providor and this is not supposed to be the
case.

In a nut shell, i have to reset the phone about every 3 days for it to work
normally.

PS: this is happening with loads of the Palm Treos in the company, its not
just my phone.

Any help would be appreciated.

Arno

At 03 Apr 2007 22:24:31 +0100 Arno Theron wrote:

> after 2-3 days of usage the phone
>
> 1. stops working or the email stops working
> 2. the sounds stops working
> 3. the phone vibrates without need or anything happening
> 4. sometimes when you call the phone it rings 4 times before the phone
> rings itself.
>
> I have spoken with my Service providor and this is not supposed to be
> the case.
>
> In a nut shell, i have to reset the phone about every 3 days for it
> to work normally.

Soft-reset (reboot) or hard-reset (erase the whole device and start from
scratch)?

If hard, something is seriously wrong. If soft, well, welcome to Windows
Mobile, my friend! I have to soft-boot my device sometimes just to have
enough memory to run certain apps! (You know who you are, Opera Mobile!)

> PS: this is happening with loads of the Palm Treos in the company, its
> not just my phone.


A daily soft-reset (I usually do it first thing in the morning) works
wonders.


> Any help would be appreciated.

Reset daily before you have problems, rather than wait until to have them
is my only advice. Good luck!

Todd, thanks for the reply....

So what your saying is, i have to live with the fact that i have to reset it
religiously every morning to basically avoid problems?

I didnt know that this is the norm?

Thanks again

Arno



"Todd Allcock" <elecconnec@AmericaOnLine.com> wrote in message
news:euuq8m$mnb$2@aioe.org...
> At 03 Apr 2007 22:24:31 +0100 Arno Theron wrote:
>
>> after 2-3 days of usage the phone
>>
>> 1. stops working or the email stops working
>> 2. the sounds stops working
>> 3. the phone vibrates without need or anything happening
>> 4. sometimes when you call the phone it rings 4 times before the phone
>> rings itself.
>>
>> I have spoken with my Service providor and this is not supposed to be
>> the case.
>>
>> In a nut shell, i have to reset the phone about every 3 days for it
>> to work normally.
>
> Soft-reset (reboot) or hard-reset (erase the whole device and start from
> scratch)?
>
> If hard, something is seriously wrong. If soft, well, welcome to Windows
> Mobile, my friend! I have to soft-boot my device sometimes just to have
> enough memory to run certain apps! (You know who you are, Opera Mobile!)
>
>> PS: this is happening with loads of the Palm Treos in the company, its
>> not just my phone.
>
>
> A daily soft-reset (I usually do it first thing in the morning) works
> wonders.
>
>
>> Any help would be appreciated.
>
> Reset daily before you have problems, rather than wait until to have them
> is my only advice. Good luck!
>

At 04 Apr 2007 10:41:07 +0100 Arno Theron wrote:
> Todd, thanks for the reply....
>
> So what your saying is, i have to live with the fact that i have to
> reset it
> religiously every morning to basically avoid problems?

No, you could do it at night before bedtime, instead! ;-)
Seriously, perhaps I'm jaded from 7 years with Windows CE-based devices,
but essentially, yes, the device will need a reset occasionally to clean
things up a bit.


> I didnt know that this is the norm?


"The nom" is a bit strong- in my experience it stongly depends on the
device's amount of RAM and what apps you run. The more 3rd-party stuff
you run, the more likely you'll have "memory leaks" (RAM not returned to
the system when the app closes, etc.

I find I have to reset less often if I stick to the built-in apps on a
device with lots of RAM. My current phone, an HTC Wizard comes with too
little RAM (although it comes with "64MB" only 24 are availavle after a
reset!) and I tend to use a few "problem" apps that eat system memory
even after closing them, like QMail (an otherwise excellent program that
I'm posting this with now) and Mapopolis, a GPS/navigation program.

Obviously you could wait untilthe system slows down or acts erratically
before rebooting it, but why miss a call because the system takes 20
seconds to display or respond to the answer button?

> Thanks again

Good luck. IMHO, it's no big deal- I see it as the price to pay for
cramming so much utility into such a small package. Sure, my Nokia
phones didn't require daily resets, but they couldn't retrieve e-mails
from 5 different accounts, lookup the weather, navigate a road trip and
play the Beatles' "Revolver" all at the same time! And, frankly, my last
non-PPC phone, a Nokia smartphone (based on the Symbian OS) would slow
down/freeze up and require rebooting occasionally (though not nearly as
often as my PPC phone!)- again, particularly if I "pushed it" with 3rd
party apps.
So, IMHO, holding down the power button for a few extra seconds, or
sticking the stylus in a hole seems a small price to pay for a smoothly
running device with so much utility.

Todd, thanks again



I fully believe and understand you...

I just have to find a good way of relaying what you just told me in a few
lines to the hundreds of users I will be rolling these devices out to across
Europe in the next few months.



Because I have two types of users they will not like this



1st type Old blackberry users

2nd Type old Nokia Users



Both will compare it to the reliable [PHONE] they had before



And the blackberry users will complain about the fact that they had
everything except the touch screen in the blackberry and that the blackberry
was reliable...



I cringe if I have to hear the word reliable in the competition product I am
rolling out, even though the Windows Mobile product has 5000 Advantages in
the background.



Arno



PS: and the battery life is appalling



"Todd Allcock" <elecconnec@AmericaOnLine.com> wrote in message
news:ev0hnd$ufd$2@aioe.org...
> At 04 Apr 2007 10:41:07 +0100 Arno Theron wrote:
>> Todd, thanks for the reply....
>>
>> So what your saying is, i have to live with the fact that i have to
>> reset it
>> religiously every morning to basically avoid problems?
>
> No, you could do it at night before bedtime, instead! ;-)
> Seriously, perhaps I'm jaded from 7 years with Windows CE-based devices,
> but essentially, yes, the device will need a reset occasionally to clean
> things up a bit.
>
>
>> I didnt know that this is the norm?
>
>
> "The nom" is a bit strong- in my experience it stongly depends on the
> device's amount of RAM and what apps you run. The more 3rd-party stuff
> you run, the more likely you'll have "memory leaks" (RAM not returned to
> the system when the app closes, etc.
>
> I find I have to reset less often if I stick to the built-in apps on a
> device with lots of RAM. My current phone, an HTC Wizard comes with too
> little RAM (although it comes with "64MB" only 24 are availavle after a
> reset!) and I tend to use a few "problem" apps that eat system memory
> even after closing them, like QMail (an otherwise excellent program that
> I'm posting this with now) and Mapopolis, a GPS/navigation program.
>
> Obviously you could wait untilthe system slows down or acts erratically
> before rebooting it, but why miss a call because the system takes 20
> seconds to display or respond to the answer button?
>
>> Thanks again
>
> Good luck. IMHO, it's no big deal- I see it as the price to pay for
> cramming so much utility into such a small package. Sure, my Nokia
> phones didn't require daily resets, but they couldn't retrieve e-mails
> from 5 different accounts, lookup the weather, navigate a road trip and
> play the Beatles' "Revolver" all at the same time! And, frankly, my last
> non-PPC phone, a Nokia smartphone (based on the Symbian OS) would slow
> down/freeze up and require rebooting occasionally (though not nearly as
> often as my PPC phone!)- again, particularly if I "pushed it" with 3rd
> party apps.
> So, IMHO, holding down the power button for a few extra seconds, or
> sticking the stylus in a hole seems a small price to pay for a smoothly
> running device with so much utility.
>
>
>
>

At 04 Apr 2007 20:53:58 +0100 Arno Theron wrote:

> I fully believe and understand you...
>
> I just have to find a good way of relaying what you just told me in a
few
> lines to the hundreds of users I will be rolling these devices out to
across
> Europe in the next few months.

Alternatively, search Google for some type of software that automatically
schedules events (like a soft-reset) and set it to fire at 3 or 4AM, when
it's unlikely anyone is using their device! I suspect someone has
developed such an app out of necessity! ;-)

> Because I have two types of users they will not like this

>
> 1st type Old blackberry users
>
> 2nd Type old Nokia Users
>
>
>
> Both will compare it to the reliable [PHONE] they had before

Agreed. Frankly I was hesitant to replace my PPC/Nokia phone combo with
a PPC phone because I've dealt with PPC instabilities for years and
thought "why would I need that hassle in a phone?"


> And the blackberry users will complain about the fact that they had
> everything except the touch screen in the blackberry and that the
blackberry
> was reliable...
>
>
>
> I cringe if I have to hear the word reliable in the competition product
I am
> rolling out, even though the Windows Mobile product has 5000 Advantages
in
> the background.

That's a tough situation for sure. You cuold handle it like Micosoft
does- tell 'em it'll all be fixed in a future software release! ;-)

> PS: and the battery life is appalling

Agreed, but then again, I've used cellphones for nearly 20 years going
back to power-hungry analog "brick phones", so I remember the days when
you HAD to charge a phone daily. I've never lost that habit even though
I've owned phones I could get away with charging once a week.