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| WMDC Troubleshooting (Guide..) With all the issues around WMDC, I figured I would try to put my 2 cents to solve some of the issues some people may be seeing, so here goes, feel free to post about other items that may work, or those that I have suggested that do not work: Connectivity (The lights are on but no one is home...) Issue: connects Windows Mobile device to Vista PC, drivers install, but WMDC does not initiate. May have a newly purchased machine with Vista pre-loaded. Resolution: 1) Check Device Manager - Microsoft Windows Mobile Remote Adapter driver. a. Go to Device Manager b. Look under "Network Adapters" c. Check properties - Driver Incorrect Driver: Version: 6.0.6000.16386 Date: 6/21/2006 Correct Driver: Version: 6.1.6783.0 (or later) Date: 1/24/2007 (or later) The incorrect driver version can be updated by going to the driver tab, then select "Update Driver" this should initiate a connection with the internet and download the newer driver version. This could be due to the fact that Vista RTM'd before WMDC RTM'd. After the update, you may need to unplug, then re-plug the device into the USB ports, then manually select ActiveSync on the phone to initiate the WMDC process. Once initiated the EULA for the WMDC will display and the user will need to accept the EULA before the WMDC will download and be functional. Firewall Issue: WMDC is available, can be initiated by going to the Control Panel, then opening "Windows Mobile Device Center", however the device will not connect to the WMDC (may or may not be able to be initiated since the WMDC is downloaded on first connect). The quickest way to determine if the firewall is interfering with the WMDC is to completely disable the Firewall/Anti-Virus software to see if connection functionality is achieved. Resolution: The following ports need to be open in order for the WMDC to operate properly (nearly identical to AS version 4.x) - port990: open inbound TCP - port999: open inbound TCP - port5678: open inbound TCP - port5679: open outbound UDP - port5721: open inbound TCP - port26675: open inbound TCP The following processes should be allowed if there are issues with firewall/anti-virus software. - C:\Windows\WindowsMobile\wmdc.exe - C:\Windows\WindowsMobile\wmdHost.exe - C:\Windows\WindowsMobile\wmdsyncman.dll Functionality Issue: can only copy/browse files on the device. (pre-WM2003) Resolution: WMDC only supports sync'ing for devices that are Windows Mobile 2003 and higher, previously devices may work, but only for file access. Services When using a Windows Mobile 2003 to connect to the Windows Mobile Device Center there is a specific service that must be running. Services running are listed in the Control Panel under Classic View, then Administrated Tools, Services. This is also the mode used if your device has the ability to "Disabled Advanced networking functionality" Windows Mobile 2003 - based device connectivity Startup should be set to Automatic (Delayed Start or Automatic), if this service is not enabled then a Windows Mobile 2003 will not be able to be connected to WMDC. The service name for this is WcesComm. Windows Mobile 5 devices connect to the WMDC using a different service than the WM2003 based devices. Windows Mobile-based device connectivity Without this service enabled Windows Mobile devices will not be able to connect to the WMDC. The dependency for this service is the Windows Mobile 2003 - based connectivity. The service name is RapiMgr. Feel free to use this info, however you wish...please post results... -JasperM |
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| Re: WMDC Troubleshooting (Guide..) "JasperM" <jasper.morse******.com> wrote in message news:1175094371.212253.25880@n59g2000hsh.googlegro ups.com... > With all the issues around WMDC, I figured I would try to put my 2 > cents to solve some of the issues some people may be seeing, so here > goes, feel free to post about other items that may work, or those that > I have suggested that do not work: <snip>... Nice, succinct solutions. We are going to reserve you a seat at the front of the class. Thanks! |
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| Re: WMDC Troubleshooting (Guide..) Tried to update the drivers as you explained -- shows I have the old driver, but when I attempted to update-online, was 'told' I had the most up-to-date drivers. Is there a way to download the newer drivers manually...? Thanks "JasperM" <jasper.morse******.com> wrote in message news:1175094371.212253.25880@n59g2000hsh.googlegro ups.com... > With all the issues around WMDC, I figured I would try to put my 2 > cents to solve some of the issues some people may be seeing, so here > goes, feel free to post about other items that may work, or those that > I have suggested that do not work: > > Connectivity (The lights are on but no one is home...) > > Issue: connects Windows Mobile device to Vista PC, drivers install, > but WMDC does not initiate. May have a newly purchased machine with > Vista pre-loaded. > > Resolution: > 1) Check Device Manager - Microsoft Windows Mobile Remote Adapter > driver. > a. Go to Device Manager > b. Look under "Network Adapters" > c. Check properties - Driver > > Incorrect Driver: > Version: 6.0.6000.16386 > Date: 6/21/2006 > > Correct Driver: > Version: 6.1.6783.0 (or later) > Date: 1/24/2007 (or later) > > The incorrect driver version can be updated by going to the driver > tab, then select "Update Driver" this should initiate a connection > with the internet and download the newer driver version. This could > be > due to the fact that Vista RTM'd before WMDC RTM'd. > > After the update, you may need to unplug, then re-plug the device into > the USB ports, then manually select ActiveSync on the phone to > initiate the WMDC process. Once initiated the EULA for the WMDC will > display and the user will need to accept the EULA before the WMDC will > download and be functional. > > Firewall > > Issue: WMDC is available, can be initiated by going to the Control > Panel, then opening "Windows Mobile Device Center", however the device > will not connect to the WMDC (may or may not be able to be initiated > since the WMDC is downloaded on first connect). The quickest way to > determine if the firewall is interfering with the WMDC is to > completely disable the Firewall/Anti-Virus software to see if > connection functionality is achieved. > > Resolution: > > The following ports need to be open in order for the WMDC to operate > properly (nearly identical to AS version 4.x) > > - port990: open inbound TCP > - port999: open inbound TCP > - port5678: open inbound TCP > - port5679: open outbound UDP > - port5721: open inbound TCP > - port26675: open inbound TCP > > The following processes should be allowed if there are issues with > firewall/anti-virus software. > > - C:\Windows\WindowsMobile\wmdc.exe > - C:\Windows\WindowsMobile\wmdHost.exe > - C:\Windows\WindowsMobile\wmdsyncman.dll > > Functionality > > Issue: can only copy/browse files on the device. (pre-WM2003) > > Resolution: WMDC only supports sync'ing for devices that are Windows > Mobile 2003 and higher, previously devices may work, but only for file > access. > > Services > > When using a Windows Mobile 2003 to connect to the Windows Mobile > Device Center there is a specific service that must be running. > Services running are listed in the Control Panel under Classic View, > then Administrated Tools, Services. This is also the mode used if > your device has the ability to "Disabled Advanced networking > functionality" > > Windows Mobile 2003 - based device connectivity > > Startup should be set to Automatic (Delayed Start or Automatic), if > this service is not enabled then a Windows Mobile 2003 will not be > able to be connected to WMDC. The service name for this is WcesComm. > > Windows Mobile 5 devices connect to the WMDC using a different service > than the WM2003 based devices. > > Windows Mobile-based device connectivity > > Without this service enabled Windows Mobile devices will not be able > to connect to the WMDC. The dependency for this service is the > Windows Mobile 2003 - based connectivity. The service name is > RapiMgr. > > Feel free to use this info, however you wish...please post results... > > -JasperM > |
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| Re: WMDC Troubleshooting (Guide..) "Chester" <nojunkmail@pretendmail.com> wrote in message news:4205215C-F20D-497A-A997-9BBB678693AB@microsoft.com... > Tried to update the drivers as you explained -- shows I have the old > driver, but when I attempted to update-online, was 'told' I had the most > up-to-date drivers. Is there a way to download the newer drivers > manually...? Thanks Try "to uninstall the driver (Advanced)" from the list, disconnect your device after and reboot the PC. Next time you connect the device, Vista will install the driver from the scratch and you can select to have a check online if there is a newer driver available already. -- Cheers ~ Arne Hess - Microsoft MVP Mobile Devices Publisher & Editor in Chief "the::unwired" http://www.theunwired.net Publisher & Editor in Chief "the::placeshift" (NEW & BETA) http://www.theplaceshift.net |
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| Re: WMDC Troubleshooting (Guide..) On Mar 28, 6:49 pm, "Chester" <nojunkm...@pretendmail.com> wrote: > Tried to update the drivers as you explained -- shows I have the old driver, > but when I attempted to update-online, was 'told' I had the most up-to-date > drivers. Is there a way to download the newer drivers manually...? Thanks > > "JasperM" <jasper.mo...******.com> wrote in message > > news:1175094371.212253.25880@n59g2000hsh.googlegro ups.com... > > > With all the issues around WMDC, I figured I would try to put my 2 > > cents to solve some of the issues some people may be seeing, so here > > goes, feel free to post about other items that may work, or those that > > I have suggested that do not work: > > > Connectivity (The lights are on but no one is home...) > > > Issue: connects Windows Mobile device to Vista PC, drivers install, > > but WMDC does not initiate. May have a newly purchased machine with > > Vista pre-loaded. > > > Resolution: > > 1) Check Device Manager - Microsoft Windows Mobile Remote Adapter > > driver. > > a. Go to Device Manager > > b. Look under "Network Adapters" > > c. Check properties - Driver > > > Incorrect Driver: > > Version: 6.0.6000.16386 > > Date: 6/21/2006 > > > Correct Driver: > > Version: 6.1.6783.0 (or later) > > Date: 1/24/2007 (or later) > > > The incorrect driver version can be updated by going to the driver > > tab, then select "Update Driver" this should initiate a connection > > with the internet and download the newer driver version. This could > > be > > due to the fact that Vista RTM'd before WMDC RTM'd. > > > After the update, you may need to unplug, then re-plug the device into > > the USB ports, then manually select ActiveSync on the phone to > > initiate the WMDC process. Once initiated the EULA for the WMDC will > > display and the user will need to accept the EULA before the WMDC will > > download and be functional. > > > Firewall > > > Issue: WMDC is available, can be initiated by going to the Control > > Panel, then opening "Windows Mobile Device Center", however the device > > will not connect to the WMDC (may or may not be able to be initiated > > since the WMDC is downloaded on first connect). The quickest way to > > determine if the firewall is interfering with the WMDC is to > > completely disable the Firewall/Anti-Virus software to see if > > connection functionality is achieved. > > > Resolution: > > > The following ports need to be open in order for the WMDC to operate > > properly (nearly identical to AS version 4.x) > > > - port990: open inbound TCP > > - port999: open inbound TCP > > - port5678: open inbound TCP > > - port5679: open outbound UDP > > - port5721: open inbound TCP > > - port26675: open inbound TCP > > > The following processes should be allowed if there are issues with > > firewall/anti-virus software. > > > - C:\Windows\WindowsMobile\wmdc.exe > > - C:\Windows\WindowsMobile\wmdHost.exe > > - C:\Windows\WindowsMobile\wmdsyncman.dll > > > Functionality > > > Issue: can only copy/browse files on the device. (pre-WM2003) > > > Resolution: WMDC only supports sync'ing for devices that are Windows > > Mobile 2003 and higher, previously devices may work, but only for file > > access. > > > Services > > > When using a Windows Mobile 2003 to connect to the Windows Mobile > > Device Center there is a specific service that must be running. > > Services running are listed in the Control Panel under Classic View, > > then Administrated Tools, Services. This is also the mode used if > > your device has the ability to "Disabled Advanced networking > > functionality" > > > Windows Mobile 2003 - based device connectivity > > > Startup should be set to Automatic (Delayed Start or Automatic), if > > this service is not enabled then a Windows Mobile 2003 will not be > > able to be connected to WMDC. The service name for this is WcesComm. > > > Windows Mobile 5 devices connect to the WMDC using a different service > > than the WM2003 based devices. > > > Windows Mobile-based device connectivity > > > Without this service enabled Windows Mobile devices will not be able > > to connect to the WMDC. The dependency for this service is the > > Windows Mobile 2003 - based connectivity. The service name is > > RapiMgr. > > > Feel free to use this info, however you wish...please post results... > > > -JasperM Which distro of Vista do you have? Also, on the driver tab you used the "Update Driver" button correct, from inside of Device Manger? It should have then established a network link to download the driver from MS...in short, no I don't believe there is a way to manually download that specific driver. -JasperM |
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| Re: WMDC Troubleshooting (Guide..) The RTM version, and yes, attempted to update per the instructions in the post. "JasperM" <jasper.morse******.com> wrote in message news:1175176706.632844.68090@n76g2000hsh.googlegro ups.com... > On Mar 28, 6:49 pm, "Chester" <nojunkm...@pretendmail.com> wrote: >> Tried to update the drivers as you explained -- shows I have the old >> driver, >> but when I attempted to update-online, was 'told' I had the most >> up-to-date >> drivers. Is there a way to download the newer drivers manually...? >> Thanks >> >> "JasperM" <jasper.mo...******.com> wrote in message >> >> news:1175094371.212253.25880@n59g2000hsh.googlegro ups.com... >> >> > With all the issues around WMDC, I figured I would try to put my 2 >> > cents to solve some of the issues some people may be seeing, so here >> > goes, feel free to post about other items that may work, or those that >> > I have suggested that do not work: >> >> > Connectivity (The lights are on but no one is home...) >> >> > Issue: connects Windows Mobile device to Vista PC, drivers install, >> > but WMDC does not initiate. May have a newly purchased machine with >> > Vista pre-loaded. >> >> > Resolution: >> > 1) Check Device Manager - Microsoft Windows Mobile Remote Adapter >> > driver. >> > a. Go to Device Manager >> > b. Look under "Network Adapters" >> > c. Check properties - Driver >> >> > Incorrect Driver: >> > Version: 6.0.6000.16386 >> > Date: 6/21/2006 >> >> > Correct Driver: >> > Version: 6.1.6783.0 (or later) >> > Date: 1/24/2007 (or later) >> >> > The incorrect driver version can be updated by going to the driver >> > tab, then select "Update Driver" this should initiate a connection >> > with the internet and download the newer driver version. This could >> > be >> > due to the fact that Vista RTM'd before WMDC RTM'd. >> >> > After the update, you may need to unplug, then re-plug the device into >> > the USB ports, then manually select ActiveSync on the phone to >> > initiate the WMDC process. Once initiated the EULA for the WMDC will >> > display and the user will need to accept the EULA before the WMDC will >> > download and be functional. >> >> > Firewall >> >> > Issue: WMDC is available, can be initiated by going to the Control >> > Panel, then opening "Windows Mobile Device Center", however the device >> > will not connect to the WMDC (may or may not be able to be initiated >> > since the WMDC is downloaded on first connect). The quickest way to >> > determine if the firewall is interfering with the WMDC is to >> > completely disable the Firewall/Anti-Virus software to see if >> > connection functionality is achieved. >> >> > Resolution: >> >> > The following ports need to be open in order for the WMDC to operate >> > properly (nearly identical to AS version 4.x) >> >> > - port990: open inbound TCP >> > - port999: open inbound TCP >> > - port5678: open inbound TCP >> > - port5679: open outbound UDP >> > - port5721: open inbound TCP >> > - port26675: open inbound TCP >> >> > The following processes should be allowed if there are issues with >> > firewall/anti-virus software. >> >> > - C:\Windows\WindowsMobile\wmdc.exe >> > - C:\Windows\WindowsMobile\wmdHost.exe >> > - C:\Windows\WindowsMobile\wmdsyncman.dll >> >> > Functionality >> >> > Issue: can only copy/browse files on the device. (pre-WM2003) >> >> > Resolution: WMDC only supports sync'ing for devices that are Windows >> > Mobile 2003 and higher, previously devices may work, but only for file >> > access. >> >> > Services >> >> > When using a Windows Mobile 2003 to connect to the Windows Mobile >> > Device Center there is a specific service that must be running. >> > Services running are listed in the Control Panel under Classic View, >> > then Administrated Tools, Services. This is also the mode used if >> > your device has the ability to "Disabled Advanced networking >> > functionality" >> >> > Windows Mobile 2003 - based device connectivity >> >> > Startup should be set to Automatic (Delayed Start or Automatic), if >> > this service is not enabled then a Windows Mobile 2003 will not be >> > able to be connected to WMDC. The service name for this is WcesComm. >> >> > Windows Mobile 5 devices connect to the WMDC using a different service >> > than the WM2003 based devices. >> >> > Windows Mobile-based device connectivity >> >> > Without this service enabled Windows Mobile devices will not be able >> > to connect to the WMDC. The dependency for this service is the >> > Windows Mobile 2003 - based connectivity. The service name is >> > RapiMgr. >> >> > Feel free to use this info, however you wish...please post results... >> >> > -JasperM > > Which distro of Vista do you have? Also, on the driver tab you used > the "Update Driver" button correct, from inside of Device Manger? It > should have then established a network link to download the driver > from MS...in short, no I don't believe there is a way to manually > download that specific driver. > > -JasperM > |
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| Re: WMDC Troubleshooting (Guide..) On Mar 29, 3:28 pm, "Chester" <nojunkm...@pretendmail.com> wrote: > The RTM version, and yes, attempted to update per the instructions in the > post. > > "JasperM" <jasper.mo...******.com> wrote in message > > news:1175176706.632844.68090@n76g2000hsh.googlegro ups.com... > > > On Mar 28, 6:49 pm, "Chester" <nojunkm...@pretendmail.com> wrote: > >> Tried to update the drivers as you explained -- shows I have the old > >> driver, > >> but when I attempted to update-online, was 'told' I had the most > >> up-to-date > >> drivers. Is there a way to download the newer drivers manually...? > >> Thanks > > >> "JasperM" <jasper.mo...******.com> wrote in message > > >>news:1175094371.212253.25880@n59g2000hsh.googleg roups.com... > > >> > With all the issues around WMDC, I figured I would try to put my 2 > >> > cents to solve some of the issues some people may be seeing, so here > >> > goes, feel free to post about other items that may work, or those that > >> > I have suggested that do not work: > > >> > Connectivity (The lights are on but no one is home...) > > >> > Issue: connects Windows Mobile device to Vista PC, drivers install, > >> > but WMDC does not initiate. May have a newly purchased machine with > >> > Vista pre-loaded. > > >> > Resolution: > >> > 1) Check Device Manager - Microsoft Windows Mobile Remote Adapter > >> > driver. > >> > a. Go to Device Manager > >> > b. Look under "Network Adapters" > >> > c. Check properties - Driver > > >> > Incorrect Driver: > >> > Version: 6.0.6000.16386 > >> > Date: 6/21/2006 > > >> > Correct Driver: > >> > Version: 6.1.6783.0 (or later) > >> > Date: 1/24/2007 (or later) > > >> > The incorrect driver version can be updated by going to the driver > >> > tab, then select "Update Driver" this should initiate a connection > >> > with the internet and download the newer driver version. This could > >> > be > >> > due to the fact that Vista RTM'd before WMDC RTM'd. > > >> > After the update, you may need to unplug, then re-plug the device into > >> > the USB ports, then manually select ActiveSync on the phone to > >> > initiate the WMDC process. Once initiated the EULA for the WMDC will > >> > display and the user will need to accept the EULA before the WMDC will > >> > download and be functional. > > >> > Firewall > > >> > Issue: WMDC is available, can be initiated by going to the Control > >> > Panel, then opening "Windows Mobile Device Center", however the device > >> > will not connect to the WMDC (may or may not be able to be initiated > >> > since the WMDC is downloaded on first connect). The quickest way to > >> > determine if the firewall is interfering with the WMDC is to > >> > completely disable the Firewall/Anti-Virus software to see if > >> > connection functionality is achieved. > > >> > Resolution: > > >> > The following ports need to be open in order for the WMDC to operate > >> > properly (nearly identical to AS version 4.x) > > >> > - port990: open inbound TCP > >> > - port999: open inbound TCP > >> > - port5678: open inbound TCP > >> > - port5679: open outbound UDP > >> > - port5721: open inbound TCP > >> > - port26675: open inbound TCP > > >> > The following processes should be allowed if there are issues with > >> > firewall/anti-virus software. > > >> > - C:\Windows\WindowsMobile\wmdc.exe > >> > - C:\Windows\WindowsMobile\wmdHost.exe > >> > - C:\Windows\WindowsMobile\wmdsyncman.dll > > >> > Functionality > > >> > Issue: can only copy/browse files on the device. (pre-WM2003) > > >> > Resolution: WMDC only supports sync'ing for devices that are Windows > >> > Mobile 2003 and higher, previously devices may work, but only for file > >> > access. > > >> > Services > > >> > When using a Windows Mobile 2003 to connect to the Windows Mobile > >> > Device Center there is a specific service that must be running. > >> > Services running are listed in the Control Panel under Classic View, > >> > then Administrated Tools, Services. This is also the mode used if > >> > your device has the ability to "Disabled Advanced networking > >> > functionality" > > >> > Windows Mobile 2003 - based device connectivity > > >> > Startup should be set to Automatic (Delayed Start or Automatic), if > >> > this service is not enabled then a Windows Mobile 2003 will not be > >> > able to be connected to WMDC. The service name for this is WcesComm. > > >> > Windows Mobile 5 devices connect to the WMDC using a different service > >> > than the WM2003 based devices. > > >> > Windows Mobile-based device connectivity > > >> > Without this service enabled Windows Mobile devices will not be able > >> > to connect to the WMDC. The dependency for this service is the > >> > Windows Mobile 2003 - based connectivity. The service name is > >> > RapiMgr. > > >> > Feel free to use this info, however you wish...please post results... > > >> > -JasperM > > > Which distro of Vista do you have? Also, on the driver tab you used > > the "Update Driver" button correct, from inside of Device Manger? It > > should have then established a network link to download the driver > > from MS...in short, no I don't believe there is a way to manually > > download that specific driver. > > > -JasperM by distro, I meant, do you have Basic, Ultimate etc...I have used this method on Vista Home Basic, and Ultimate. You have an internet connection when you are attempting this correct? -JasperM |
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