the device manager says that the usb is working correctly but fails to
recognize phone. when i plug in phone i'm asked to install new drivers but
i get the following message after installation:

"The required section was not found in the INF."

any help in resolving this would be appreciated.

m

"Michael Schupp" <mike@cnpa.com> wrote in message
news:%23V05TObzJHA.3872@TK2MSFTNGP02.phx.gbl...
> the device manager says that the usb is working correctly but fails to
> recognize phone. when i plug in phone i'm asked to install new drivers
> but i get the following message after installation:
>
> "The required section was not found in the INF."
>
> any help in resolving this would be appreciated.

First would be to eliminate the obvious. Did you install the required sync
software? Connecting a Windows Mobile-based device like the i760 requires
Activesync 4.5 for XP PCs or Windows Mobile Device Center for Vista PCs.
There are no "standalone" drivers for Windows Mobile devices- the drivers
are incorporated in the appropriate sync software.

Yes, I've installed Activesync 4.5.

"Todd Allcock" <elecconnec@AnoOspamL.com> wrote in message
news:ODmuNldzJHA.5964@TK2MSFTNGP04.phx.gbl...
>
> "Michael Schupp" <mike@cnpa.com> wrote in message
> news:%23V05TObzJHA.3872@TK2MSFTNGP02.phx.gbl...
>> the device manager says that the usb is working correctly but fails to
>> recognize phone. when i plug in phone i'm asked to install new drivers
>> but i get the following message after installation:
>>
>> "The required section was not found in the INF."
>>
>> any help in resolving this would be appreciated.
>
> First would be to eliminate the obvious. Did you install the required
> sync software? Connecting a Windows Mobile-based device like the i760
> requires Activesync 4.5 for XP PCs or Windows Mobile Device Center for
> Vista PCs. There are no "standalone" drivers for Windows Mobile devices-
> the drivers are incorporated in the appropriate sync software.
>
>

Did you ever, by chance, plug in the device _before_ you installed
Activesync? That might cause a driver problem if Windows attempted to
install a "best fit" driver instead of having access to the real thing.
With the device plugged in, you might go to device manager on the PC and
delete any "Windows Mobile" (or "Generic RNDIS") devices you see there, then
unplug the device, reboot, then reconnect hoping it loads the drivers the AS
4.5-provided drivers "fresh" and reinstalls the device.

I'm not intimately familiar with the i760. Does it offer a "mass storage
mode" or "USB drive" mode to use the device as a flash memory drive? If so,
you'd have to put it back in "Activesync mode" to get it to sync.
Reinstalling AS 4.5 might also reinstall the drivers if, for some reason,
they're missing or corrupted.




"Michael Schupp" <mike@cnpa.com> wrote in message
news:%23hPtoJmzJHA.6132@TK2MSFTNGP04.phx.gbl...
> Yes, I've installed Activesync 4.5. > "Todd Allcock"
> <elecconnec@AnoOspamL.com> wrote in message
> news:ODmuNldzJHA.5964@TK2MSFTNGP04.phx.gbl...
>>
>> "Michael Schupp" <mike@cnpa.com> wrote in message
>> news:%23V05TObzJHA.3872@TK2MSFTNGP02.phx.gbl...
>>> the device manager says that the usb is working correctly but fails to
>>> recognize phone. when i plug in phone i'm asked to install new drivers
>>> but i get the following message after installation:
>>>
>>> "The required section was not found in the INF."
>>>
>>> any help in resolving this would be appreciated.
>>
>> First would be to eliminate the obvious. Did you install the required
>> sync software? Connecting a Windows Mobile-based device like the i760
>> requires Activesync 4.5 for XP PCs or Windows Mobile Device Center for
>> Vista PCs. There are no "standalone" drivers for Windows Mobile devices-
>> the drivers are incorporated in the appropriate sync software.
>>
>>
>
>

That might cause a driver problem if Windows attempted to install a "best fit" driver instead of having access to the real thing.With the device plugged in, you might go to device manager on the PC and delete any "Windows Mobile" devices you see there, then unplug the device, reboot, then reconnect hoping it loads the drivers the AS 4.5-provided drivers "fresh" and reinstalls the device.I'm not intimately familiar with the i760. Does it offer a "mass storage mode" or "USB drive" mode to use the device as a flash memory drive? If so, you'd have to put it back in "Activesync mode" to get it to sync.

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