I recently purchased a Samsung Blackjack through Cingular. I can play all
file types that have been synchronized with my desktop PC. However, when I
try to play Windows Media.wav file from an email/attachment, I receive an
alert message: "An unknown error 0X80004001 has occurred." How can I resolve
this issue? I have Windows Media Player 10 Mobile, Version 10.3 Build 15100.
Any help someone can provide to resolve my issue would be greatly
appreciated.

I suggest that you save the file either in memory or to your memory
card and run it from there. Outlook desktop lets you run any app from
an email/attachment, but this feature does not exist in the mobile
world. Maybe someone out there has a solution.

Merry Christmas.

Linley Meslier
Pocket PC Mauritius
Http://pocketpcmauritius.blogspot.com

Steve wrote:
> I recently purchased a Samsung Blackjack through Cingular. I can play all
> file types that have been synchronized with my desktop PC. However, when I
> try to play Windows Media.wav file from an email/attachment, I receive an
> alert message: "An unknown error 0X80004001 has occurred." How can I resolve
> this issue? I have Windows Media Player 10 Mobile, Version 10.3 Build 15100.
> Any help someone can provide to resolve my issue would be greatly
> appreciated.

Thank you for the suggestion. However, when I highlight the .wav file
attachment and click the menu button, I do not have an option to save it to
another location. Am I doing someithing wrong or this option only available
for the PocketPC version of Window Mobile and not available on a smartphone?
I am running Windows Mobile 5.0 for a smartphone with no touchscreen
capabilities.

Thanks again.

"Linley Meslier" wrote:

> I suggest that you save the file either in memory or to your memory
> card and run it from there. Outlook desktop lets you run any app from
> an email/attachment, but this feature does not exist in the mobile
> world. Maybe someone out there has a solution.
>
> Merry Christmas.
>
> Linley Meslier
> Pocket PC Mauritius
> Http://pocketpcmauritius.blogspot.com
>
> Steve wrote:
> > I recently purchased a Samsung Blackjack through Cingular. I can play all
> > file types that have been synchronized with my desktop PC. However, when I
> > try to play Windows Media.wav file from an email/attachment, I receive an
> > alert message: "An unknown error 0X80004001 has occurred." How can I resolve
> > this issue? I have Windows Media Player 10 Mobile, Version 10.3 Build 15100.
> > Any help someone can provide to resolve my issue would be greatly
> > appreciated.
>
>

I was able to listen to the file as attachment and save it as well on
my smartphone. Is windows media player the only mp3 player on your
device? Also try a soft reset. I don't have any more idea but i'll keep
looking.

Linley Meslier
Pocket PC Mauritius.


Steve wrote:
> Thank you for the suggestion. However, when I highlight the .wav file
> attachment and click the menu button, I do not have an option to save it to
> another location. Am I doing someithing wrong or this option only available
> for the PocketPC version of Window Mobile and not available on a smartphone?
> I am running Windows Mobile 5.0 for a smartphone with no touchscreen
> capabilities.
>
> Thanks again.
>
> "Linley Meslier" wrote:
>
> > I suggest that you save the file either in memory or to your memory
> > card and run it from there. Outlook desktop lets you run any app from
> > an email/attachment, but this feature does not exist in the mobile
> > world. Maybe someone out there has a solution.
> >
> > Merry Christmas.
> >
> > Linley Meslier
> > Pocket PC Mauritius
> > Http://pocketpcmauritius.blogspot.com
> >
> > Steve wrote:
> > > I recently purchased a Samsung Blackjack through Cingular. I can play all
> > > file types that have been synchronized with my desktop PC. However, when I
> > > try to play Windows Media.wav file from an email/attachment, I receive an
> > > alert message: "An unknown error 0X80004001 has occurred." How can I resolve
> > > this issue? I have Windows Media Player 10 Mobile, Version 10.3 Build 15100.
> > > Any help someone can provide to resolve my issue would be greatly
> > > appreciated.
> >
> >

I have the same problem with our Samsung Blackjack phones. Neither Samsung
nor Cingular could come up with a solution. We use Cisco unity which creates
the wav files we are trying to listen to (voicemails). Samsung said the
translation into the wav file by cisco is the problem. i'm finding a solution
hard to come by.

"Linley Meslier" wrote:

> I was able to listen to the file as attachment and save it as well on
> my smartphone. Is windows media player the only mp3 player on your
> device? Also try a soft reset. I don't have any more idea but i'll keep
> looking.
>
> Linley Meslier
> Pocket PC Mauritius.
>
>
> Steve wrote:
> > Thank you for the suggestion. However, when I highlight the .wav file
> > attachment and click the menu button, I do not have an option to save it to
> > another location. Am I doing someithing wrong or this option only available
> > for the PocketPC version of Window Mobile and not available on a smartphone?
> > I am running Windows Mobile 5.0 for a smartphone with no touchscreen
> > capabilities.
> >
> > Thanks again.
> >
> > "Linley Meslier" wrote:
> >
> > > I suggest that you save the file either in memory or to your memory
> > > card and run it from there. Outlook desktop lets you run any app from
> > > an email/attachment, but this feature does not exist in the mobile
> > > world. Maybe someone out there has a solution.
> > >
> > > Merry Christmas.
> > >
> > > Linley Meslier
> > > Pocket PC Mauritius
> > > Http://pocketpcmauritius.blogspot.com
> > >
> > > Steve wrote:
> > > > I recently purchased a Samsung Blackjack through Cingular. I can play all
> > > > file types that have been synchronized with my desktop PC. However, when I
> > > > try to play Windows Media.wav file from an email/attachment, I receive an
> > > > alert message: "An unknown error 0X80004001 has occurred." How can I resolve
> > > > this issue? I have Windows Media Player 10 Mobile, Version 10.3 Build 15100.
> > > > Any help someone can provide to resolve my issue would be greatly
> > > > appreciated.
> > >
> > >
>
>

>> We use Cisco unity <<

Cisco uses a wav codec which is not available to the ppc wmp... there
are two solutions

At least one ppc player supports these files... not sure if there is a
smartphone player that does... suggest a google for SMARTPHONE CISCO WAV

Cisco has system administrator information on their site that describes
how to set system output options to generate a pocketpc compatible wav
output in place of the default format... from an earlier post

>> Cisco Codec VoiceMail <<

http://cisco.com/en/US/products/sw/v...08022dfc2.html

The G.711 CODEC is what the Unity system is using at our site which is
what Cisco recommends. You can change the CODEC to be GSM 6.10 which is
supported for playback on a Pocket PC.

The G.711 also has reported problems on Macs and other older versions of
QuickTime.

WAV files from our voicemail system are encoded with ADPCM (Adaptive
Data Pulse Code Modulation)

The only other option would be to build a pc based processor to convert
the files to a ppc compatible codec

Beverly Howard [MS MVP-Mobile Devices]

I changed the codec to GSM 6.10 on our Cisco Unity Server as Beverly
suggested and our voicemail wav files play on our Samsung Blackjacks! Thanks
Beverly

"Beverly Howard [Ms-MVP/MobileDev]" wrote:

> >> We use Cisco unity <<
>
> Cisco uses a wav codec which is not available to the ppc wmp... there
> are two solutions
>
> At least one ppc player supports these files... not sure if there is a
> smartphone player that does... suggest a google for SMARTPHONE CISCO WAV
>
> Cisco has system administrator information on their site that describes
> how to set system output options to generate a pocketpc compatible wav
> output in place of the default format... from an earlier post
>
> >> Cisco Codec VoiceMail <<
>
> http://cisco.com/en/US/products/sw/v...08022dfc2.html
>
> The G.711 CODEC is what the Unity system is using at our site which is
> what Cisco recommends. You can change the CODEC to be GSM 6.10 which is
> supported for playback on a Pocket PC.
>
> The G.711 also has reported problems on Macs and other older versions of
> QuickTime.
>
> WAV files from our voicemail system are encoded with ADPCM (Adaptive
> Data Pulse Code Modulation)
>
> The only other option would be to build a pc based processor to convert
> the files to a ppc compatible codec
>
> Beverly Howard [MS MVP-Mobile Devices]
>
>
>
>

>> I changed the codec to GSM 6.10 on our Cisco Unity Server as Beverly
suggested and our voicemail wav files play on our Samsung Blackjacks! <<

Think that in suggesting this option for a number of years, yours is the
only thread where the codec has been successfully converted...

Really shows the value of the system admin being a mobile mvp ;-)

Beverly Howard [MS MVP-Mobile Devices]

>> Really shows the value of the system admin being a mobile mvp ;-) <<

oops... seems I spoke too soon on that one.

Beverly Howard [MS MVP-Mobile Devices]