Hello all,
I am the very disappointed owner of a Verizon (Audiovox) XV6700 and I
have been having nothing but problems with the phone and even worse, the
support offered by Verizon.
When I bought the phone I had my laptop under my arm and in tow. It's an
IBM T30 Running XP with all the newest updates and service packs. As well
as a fresh update of Active Sync Ver 4.0 and using Outlook Express Ver. 6.0
The problem I am having is I can not back up any data and retrieve it.
Repeated calls to Verizon, Audiovox and Microsoft have been useless. I am
left to understand that the only way my configuration will work is to
uninstall the current MS. Office and outlook and downgrade to Outlook. This
goes against everything the sales rep told me and I can not get out of the
contract and I need to find a way to back up my PDA as the unit is a pile of
junk and it was misrepresented at the time of sale (I do freely admit I
failed to research this enough but I had no reason to figure "current
technology" requires obsolete software. Merit to say- I reloaded the PDA
twice, hard resets, reset from Verizon, I am looking at handago.com for
backup software but I really need to defer to an expert in this forum
please. I am truly at my wit's end.


Is there any way to back up to my 2 Gb memory cards and keep one in the
safe?
Is there any way for Active Sync 4.0 to work with this configuration. I
am really in a bind and any help is greatly appreciated.

Respectfully,

Robert D. Fraser II

What version of Office/Outlook do you have? Note that ActiveSync doesn't
work with Outlook Express.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"RDF" <NT_Geek@NOSPAMhotmail.com> wrote in message
news:bYmdnQfInvtKcLLYnZ2dnUVZ_tqdnZ2d@comcast.com. ..
> Hello all,
> I am the very disappointed owner of a Verizon (Audiovox) XV6700 and I
> have been having nothing but problems with the phone and even worse, the
> support offered by Verizon.
> When I bought the phone I had my laptop under my arm and in tow. It's
an
> IBM T30 Running XP with all the newest updates and service packs. As well
> as a fresh update of Active Sync Ver 4.0 and using Outlook Express Ver.
6.0
> The problem I am having is I can not back up any data and retrieve it.
> Repeated calls to Verizon, Audiovox and Microsoft have been useless. I am
> left to understand that the only way my configuration will work is to
> uninstall the current MS. Office and outlook and downgrade to Outlook.
This
> goes against everything the sales rep told me and I can not get out of the
> contract and I need to find a way to back up my PDA as the unit is a pile
of
> junk and it was misrepresented at the time of sale (I do freely admit I
> failed to research this enough but I had no reason to figure "current
> technology" requires obsolete software. Merit to say- I reloaded the PDA
> twice, hard resets, reset from Verizon, I am looking at handago.com for
> backup software but I really need to defer to an expert in this forum
> please. I am truly at my wit's end.
>
>
> Is there any way to back up to my 2 Gb memory cards and keep one in the
> safe?
> Is there any way for Active Sync 4.0 to work with this configuration. I
> am really in a bind and any help is greatly appreciated.
>
> Respectfully,
>
> Robert D. Fraser II
>
>
>

Hal,
Thanks for the reply!
I'm running Office 2003 with Outlook Express 6.0 (All service roll-ups are
in place) Also I failed to mention that I have also updated the Active Sync
to ver 4.2.0 Why the heck would the most popular platform not be
compatible? I'm as lost as I am mad and disappointed. ANY ideas to get me
backed up are greatly appreciated.

Thanks again,

Rob


"Hal Hostetler [MVP P/I]" <hhh@kvoa.com> wrote in message
news:%23UYxMdx7GHA.4552@TK2MSFTNGP05.phx.gbl...
> What version of Office/Outlook do you have? Note that ActiveSync doesn't
> work with Outlook Express.
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Still Cadillacin' - www.badnewsbluesband.com
>
> "RDF" <NT_Geek@NOSPAMhotmail.com> wrote in message
> news:bYmdnQfInvtKcLLYnZ2dnUVZ_tqdnZ2d@comcast.com. ..
>> Hello all,
>> I am the very disappointed owner of a Verizon (Audiovox) XV6700 and I
>> have been having nothing but problems with the phone and even worse, the
>> support offered by Verizon.
>> When I bought the phone I had my laptop under my arm and in tow. It's
> an
>> IBM T30 Running XP with all the newest updates and service packs. As
>> well
>> as a fresh update of Active Sync Ver 4.0 and using Outlook Express Ver.
> 6.0
>> The problem I am having is I can not back up any data and retrieve
>> it.
>> Repeated calls to Verizon, Audiovox and Microsoft have been useless. I am
>> left to understand that the only way my configuration will work is to
>> uninstall the current MS. Office and outlook and downgrade to Outlook.
> This
>> goes against everything the sales rep told me and I can not get out of
>> the
>> contract and I need to find a way to back up my PDA as the unit is a pile
> of
>> junk and it was misrepresented at the time of sale (I do freely admit I
>> failed to research this enough but I had no reason to figure "current
>> technology" requires obsolete software. Merit to say- I reloaded the PDA
>> twice, hard resets, reset from Verizon, I am looking at handago.com for
>> backup software but I really need to defer to an expert in this forum
>> please. I am truly at my wit's end.
>>
>>
>> Is there any way to back up to my 2 Gb memory cards and keep one in
>> the
>> safe?
>> Is there any way for Active Sync 4.0 to work with this configuration.
>> I
>> am really in a bind and any help is greatly appreciated.
>>
>> Respectfully,
>>
>> Robert D. Fraser II
>>
>>
>>
>
>

As I said, ActiveSync will NOT work with Outlook Express, that's why you get
Outlook with ActiveSync. If Office 2003 comes with Outlook 2003, you should
be in good shape. What exactly is happening? I have the Alltel version of
the 6700 and it seems to fairly cooperative, so far.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"RDF" <NT_Geek@NOSPAMhotmail.com> wrote in message
news:3JudnSs9m8QJga3YnZ2dnUVZ_v-dnZ2d@comcast.com...
> Hal,
> Thanks for the reply!
> I'm running Office 2003 with Outlook Express 6.0 (All service roll-ups
are
> in place) Also I failed to mention that I have also updated the Active
Sync
> to ver 4.2.0 Why the heck would the most popular platform not be
> compatible? I'm as lost as I am mad and disappointed. ANY ideas to get me
> backed up are greatly appreciated.
>
> Thanks again,
>
> Rob
>
>
> "Hal Hostetler [MVP P/I]" <hhh@kvoa.com> wrote in message
> news:%23UYxMdx7GHA.4552@TK2MSFTNGP05.phx.gbl...
> > What version of Office/Outlook do you have? Note that ActiveSync
doesn't
> > work with Outlook Express.
> >
> > Hal
> > --
> > Hal Hostetler, CPBE -- hhh@kvoa.com
> > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > http://www.kvoa.com -- "When News breaks, we fix it!"
> > KVOA Television, Tucson, AZ. NBC Channel 4
> > Still Cadillacin' - www.badnewsbluesband.com
> >
> > "RDF" <NT_Geek@NOSPAMhotmail.com> wrote in message
> > news:bYmdnQfInvtKcLLYnZ2dnUVZ_tqdnZ2d@comcast.com. ..
> >> Hello all,
> >> I am the very disappointed owner of a Verizon (Audiovox) XV6700 and
I
> >> have been having nothing but problems with the phone and even worse,
the
> >> support offered by Verizon.
> >> When I bought the phone I had my laptop under my arm and in tow.
It's
> > an
> >> IBM T30 Running XP with all the newest updates and service packs. As
> >> well
> >> as a fresh update of Active Sync Ver 4.0 and using Outlook Express Ver.
> > 6.0
> >> The problem I am having is I can not back up any data and retrieve
> >> it.
> >> Repeated calls to Verizon, Audiovox and Microsoft have been useless. I
am
> >> left to understand that the only way my configuration will work is to
> >> uninstall the current MS. Office and outlook and downgrade to Outlook.
> > This
> >> goes against everything the sales rep told me and I can not get out of
> >> the
> >> contract and I need to find a way to back up my PDA as the unit is a
pile
> > of
> >> junk and it was misrepresented at the time of sale (I do freely admit I
> >> failed to research this enough but I had no reason to figure "current
> >> technology" requires obsolete software. Merit to say- I reloaded the
PDA
> >> twice, hard resets, reset from Verizon, I am looking at handago.com for
> >> backup software but I really need to defer to an expert in this forum
> >> please. I am truly at my wit's end.
> >>
> >>
> >> Is there any way to back up to my 2 Gb memory cards and keep one in
> >> the
> >> safe?
> >> Is there any way for Active Sync 4.0 to work with this
configuration.
> >> I
> >> am really in a bind and any help is greatly appreciated.
> >>
> >> Respectfully,
> >>
> >> Robert D. Fraser II
> >>
> >>
> >>
> >
> >
>
>

In addition ASync 4.x no longer has backup options... it is necessary to
purchase a third party application to backup files and settings... if
you get sync to work, that will backup pim data and files located in
main memory my documents folders.

Beverly Howard [MS MVP-Mobile Devices]

So I've discovered, much to my chagrin. I'm coming from a Toshiba e740
which has a backup utility in ROM. Do you have a favorite 3rd party backup
app?

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
message news:uH$PwCz7GHA.3340@TK2MSFTNGP04.phx.gbl...
> In addition ASync 4.x no longer has backup options... it is necessary to
> purchase a third party application to backup files and settings... if
> you get sync to work, that will backup pim data and files located in
> main memory my documents folders.
>
> Beverly Howard [MS MVP-Mobile Devices]

Bev & Hal,

Gee, this just keeps getting better as I go. if I recall, Outlook
Express 6.0 was the only E-mail client available with the Office 2003 Suite.
(I might be wrong but at this point it appears I'm screwed anyhow.) I'd
also be very interested to know a third party app to back up the pile of
junk. Also, if this is the case why not just ditch Active Sync if it's of no
use to create backups? Since my mail is hosted on my own POP3 setup (sans
Hotmail) I have control over the mail domain and I only really want to be
able to recover my contacts, calendar, and phone settings if that helps
clear a path for a tool that would be of value.


Many thanks again,

Rob
"Hal Hostetler [MVP P/I]" <hhh@kvoa.com> wrote in message
news:erkuV3z7GHA.3384@TK2MSFTNGP05.phx.gbl...
> So I've discovered, much to my chagrin. I'm coming from a Toshiba e740
> which has a backup utility in ROM. Do you have a favorite 3rd party
> backup
> app?
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Still Cadillacin' - www.badnewsbluesband.com
>
> "Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
> message news:uH$PwCz7GHA.3340@TK2MSFTNGP04.phx.gbl...
>> In addition ASync 4.x no longer has backup options... it is necessary to
>> purchase a third party application to backup files and settings... if
>> you get sync to work, that will backup pim data and files located in
>> main memory my documents folders.
>>
>> Beverly Howard [MS MVP-Mobile Devices]
>
>

>> Outlook Express 6.0 was the only E-mail client available with the
Office 2003 Suite. <<

Seriously, it's important in the ppc world that you understand the
difference between "Outlook" and "Outlook Express" ...in this thread and
others, it is a major confuser to users and those trying to help.

These are two completely different applications which share only the
name "Outlook" "Outlook Express" is a free, very limited, email and pim
application that is bundled with every windows desktop os... This
application _cannot_ be used with Activsync to sync pim and email data
to and from windows mobile devices.

"Outlook" is a full blown, propritary application that must be purchased
, normally with "Office," and is a much more advanced application and is
required to sync pim data unless you want to go with one of several
third party sync apps (not recommended for first timers)

"Outlook" has been required to for WinCD devices for around a decade...
_and_ a legal copy of this $$$ program is provided free on the CD that
comes with every ppc sold.

If you carry any contacts, calendar or other pim data Outlook is
essential for wmobile devices and it, effectively, functions as a
seamless, transparent backup of that data.

Sprite and SPB are the main two wm5 "full" backup options... google for
POCKETPC WM5 BACKUP for more info.

Beverly Howard [MS MVP-Mobile Devices]

>"RDF" <NT_Geek@NOSPAMhotmail.com> wrote:

> Gee, this just keeps getting better as I go. if I recall, Outlook
>Express 6.0 was the only E-mail client available with the Office 2003 Suite.

No, MS Office ships with Outlook, not Outlook Express. They are not the
same product, in spite of the similarity in their names and user
interfaces.

--
Dave