I just purchased my new Blackjack and downloaded ActiveSync to my computer, I
have tried to sync the phone and I continually receive a message that states
that the program cannot sync with the moblie device. No error message
appears on the the phone, but the program at least starts up and tries to
find the device.

I have followed all of the instructions on the Activesync site, redownloaded
and redownloaded the program and I have reset my phone twice. Nothing seems
to work. The only thing that I can think of is if the phone was connected to
the computer before or while ActiveSynce was downloaded. I don't know if
this is the problem or not, but it is the only other scenario that I see when
I read the instructions where I could have went wrong. Is there anyway to
fix this? Is it the device or my computer?

Any help would be greatly appreciated, because I have no idea what else to do.

"The only thing that I can think of is if the phone was connected to
the computer before or while ActiveSynce was downloaded."

That maybe the problem. Try to remove AS on your Desktop, reboot and
reinstall it. Connect your Smartphone and Sync.

Linley Meslier
Windows Mobile Training Specialist
Pocket PC Mauritius
Http://PocketpcMauritius.blogspot.com

Are you connecting via Bluetooth or USB?

--
-C. Moya
www.cmoya.com
"Anthony" <Anthony@discussions.microsoft.com> wrote in message
news:FB4388F9-11D3-40D0-A276-E647B09A1893@microsoft.com...
>I just purchased my new Blackjack and downloaded ActiveSync to my computer,
>I
> have tried to sync the phone and I continually receive a message that
> states
> that the program cannot sync with the moblie device. No error message
> appears on the the phone, but the program at least starts up and tries to
> find the device.
>
> I have followed all of the instructions on the Activesync site,
> redownloaded
> and redownloaded the program and I have reset my phone twice. Nothing
> seems
> to work. The only thing that I can think of is if the phone was connected
> to
> the computer before or while ActiveSynce was downloaded. I don't know if
> this is the problem or not, but it is the only other scenario that I see
> when
> I read the instructions where I could have went wrong. Is there anyway to
> fix this? Is it the device or my computer?
>
> Any help would be greatly appreciated, because I have no idea what else to
> do.

I don't claim to be an ActiveSync expert. But, there are people over in the
microsoft.public.pocketpc.activesync newsgroup that are and may have some
advice to offer. I also grabbed bits and pieces of ActiveSync
troubleshooting info and placed them on a single web page at:

http://www.mobileviews.com/blog/activesync-quickfaq/
--
Todd Ogasawara, Mobile Devices MVP
http://mobileviews.com/blog/

"Anthony" <Anthony@discussions.microsoft.com> wrote in message
news:FB4388F9-11D3-40D0-A276-E647B09A1893@microsoft.com...
>I just purchased my new Blackjack and downloaded ActiveSync to my computer,
>I
> have tried to sync the phone and I continually receive a message that
> states
> that the program cannot sync with the moblie device. No error message
> appears on the the phone, but the program at least starts up and tries to
> find the device.
>
> I have followed all of the instructions on the Activesync site,
> redownloaded
> and redownloaded the program and I have reset my phone twice. Nothing
> seems
> to work. The only thing that I can think of is if the phone was connected
> to
> the computer before or while ActiveSynce was downloaded. I don't know if
> this is the problem or not, but it is the only other scenario that I see
> when
> I read the instructions where I could have went wrong. Is there anyway to
> fix this? Is it the device or my computer?
>
> Any help would be greatly appreciated, because I have no idea what else to
> do.

Via USB, I enabled and checked the connection settings several times to
verify that tey were set to connect via usb.

"C. Moya" wrote:

> Are you connecting via Bluetooth or USB?
>
> --
> -C. Moya
> www.cmoya.com
> "Anthony" <Anthony@discussions.microsoft.com> wrote in message
> news:FB4388F9-11D3-40D0-A276-E647B09A1893@microsoft.com...
> >I just purchased my new Blackjack and downloaded ActiveSync to my computer,
> >I
> > have tried to sync the phone and I continually receive a message that
> > states
> > that the program cannot sync with the moblie device. No error message
> > appears on the the phone, but the program at least starts up and tries to
> > find the device.
> >
> > I have followed all of the instructions on the Activesync site,
> > redownloaded
> > and redownloaded the program and I have reset my phone twice. Nothing
> > seems
> > to work. The only thing that I can think of is if the phone was connected
> > to
> > the computer before or while ActiveSynce was downloaded. I don't know if
> > this is the problem or not, but it is the only other scenario that I see
> > when
> > I read the instructions where I could have went wrong. Is there anyway to
> > fix this? Is it the device or my computer?
> >
> > Any help would be greatly appreciated, because I have no idea what else to
> > do.
>
>
>

Unfortunately I have done that several times and it still does not fix the
issue.

Is there any other option or solution to the problem?

"Linley Meslier" wrote:

> "The only thing that I can think of is if the phone was connected to
> the computer before or while ActiveSynce was downloaded."
>
> That maybe the problem. Try to remove AS on your Desktop, reboot and
> reinstall it. Connect your Smartphone and Sync.
>
> Linley Meslier
> Windows Mobile Training Specialist
> Pocket PC Mauritius
> Http://PocketpcMauritius.blogspot.com
>
>

"Anthony" <Anthony@discussions.microsoft.com> wrote in message
news:4546848A-723D-4E6D-A3CA-A68323295FD3@microsoft.com...
> Unfortunately I have done that several times and it still does not fix the
> issue.
>
> Is there any other option or solution to the problem?
>
> "Linley Meslier" wrote:
>
>> "The only thing that I can think of is if the phone was connected to
>> the computer before or while ActiveSynce was downloaded."
>>
>> That maybe the problem. Try to remove AS on your Desktop, reboot and
>> reinstall it. Connect your Smartphone and Sync.
>>
>> Linley Meslier
>> Windows Mobile Training Specialist
>> Pocket PC Mauritius
>> Http://PocketpcMauritius.blogspot.com

Not being able to use ActiveSync eliminates a ROM update via USB and I think
they warn against any other connections for firmware updates.

In Texas, Sprint has 'area' technical centers. All of DFW has only two that
I know of. Even as a developer using Cingular, the local offices usually
don't have a 'techie' but have passed off sales reps that knew enough to
solve my issue du jour.

In a major jam, I have driven to the Ft Worth office of a national repair
center operated by radio Shack and offered to throw myself on their sword.
They are nice enough to quote a price before hand and honest enough to guess
whether or not they can fix the problem.

Short of that, I'd hope you had backed up before the trouble started, then
do a hard reset.

http://www.samsung.com/support/index.asp