I've had this unit for about two years and it's been great...until now.

It will not connect with the PC when put into the cradle unless it is
jiggled just right. I bought a new cradle and it doen't so any better.

Any thoughts?

Thanks,

OZ

Let me try to restate what you're saying and see if I'm understanding you.
The device *will* connect and work with the connection between cradle and
your PC if you jiggle *the device*(?) That sounds like the Pocket
PC-to-cradle connector on the device is intermittent. Seems to have nothing
to do with ActiveSync... Broken hardware would be a problem to talk to Dell
about.

Paul T.

"oz" <ojzmail@bellsouth.net> wrote in message
news:n3zmh.38865$3v6.24558@bignews8.bellsouth.net. ..
> I've had this unit for about two years and it's been great...until now.
>
> It will not connect with the PC when put into the cradle unless it is
> jiggled just right. I bought a new cradle and it doen't so any better.
>
> Any thoughts?
>
> Thanks,
>
> OZ
>

"oz" <ojzmail@bellsouth.net> wrote in message
news:n3zmh.38865$3v6.24558@bignews8.bellsouth.net. ..
> I've had this unit for about two years and it's been great...until now.
>
> It will not connect with the PC when put into the cradle unless it is
> jiggled just right. I bought a new cradle and it doen't so any better.
>
> Any thoughts?
>
> Thanks,
>
> OZ
>
My X50v went the same way. I think it's because I used a lot in the
horizontal position in my car mount.

Martin

Actually since the OP mentioned he has had the unit for two years, it might
be something to talk to PocketPCTechs about.

--
Sven
MVP - Mobile Devices
"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
com> wrote in message news:OHGvL2qLHHA.2232@TK2MSFTNGP02.phx.gbl...
> Let me try to restate what you're saying and see if I'm understanding you.
> The device *will* connect and work with the connection between cradle and
> your PC if you jiggle *the device*(?) That sounds like the Pocket
> PC-to-cradle connector on the device is intermittent. Seems to have
> nothing to do with ActiveSync... Broken hardware would be a problem to
> talk to Dell about.
>
> Paul T.
>
> "oz" <ojzmail@bellsouth.net> wrote in message
> news:n3zmh.38865$3v6.24558@bignews8.bellsouth.net. ..
>> I've had this unit for about two years and it's been great...until now.
>>
>> It will not connect with the PC when put into the cradle unless it is
>> jiggled just right. I bought a new cradle and it doen't so any better.
>>
>> Any thoughts?
>>
>> Thanks,
>>
>> OZ
>>
>
>

Thanks for the replies.

I think it's defineitly in the connection port on the Axim itself since it
still happens wihth the new cradle.

Can this part be replaced?

-OZ




"Schrodinger's cat" <martin@scotland.org> wrote in message
news:459ad75d$0$2678$c3e8da3@news.astraweb.com...
>
> "oz" <ojzmail@bellsouth.net> wrote in message
> news:n3zmh.38865$3v6.24558@bignews8.bellsouth.net. ..
>> I've had this unit for about two years and it's been great...until now.
>>
>> It will not connect with the PC when put into the cradle unless it is
>> jiggled just right. I bought a new cradle and it doen't so any better.
>>
>> Any thoughts?
>>
>> Thanks,
>>
>> OZ
>>
> My X50v went the same way. I think it's because I used a lot in the
> horizontal position in my car mount.
>
> Martin
>

I have the same problem and I also believe that it is due to the fact that I
use it in the horizontal position for my GPS. I can not figure out how to
open up the Axim X50V (mine is also out of warranty). What I have done is
played with the connector from the outside (not the strip pins) and moved it
slightly. It seems to have helped.

If you can figure out a better solution, please let me know.

--

Neil


"oz" <ojznews@bellsouth.net> wrote in message
news:Rbuoh.20576$_X.14034@bigfe9...
> Thanks for the replies.
>
> I think it's defineitly in the connection port on the Axim itself since it
> still happens wihth the new cradle.
>
> Can this part be replaced?
>
> -OZ
>
>
>
>
> "Schrodinger's cat" <martin@scotland.org> wrote in message
> news:459ad75d$0$2678$c3e8da3@news.astraweb.com...
>>
>> "oz" <ojzmail@bellsouth.net> wrote in message
>> news:n3zmh.38865$3v6.24558@bignews8.bellsouth.net. ..
>>> I've had this unit for about two years and it's been great...until now.
>>>
>>> It will not connect with the PC when put into the cradle unless it is
>>> jiggled just right. I bought a new cradle and it doen't so any better.
>>>
>>> Any thoughts?
>>>
>>> Thanks,
>>>
>>> OZ
>>>
>> My X50v went the same way. I think it's because I used a lot in the
>> horizontal position in my car mount.
>>
>> Martin
>>
>
>

Sure, it's just a component. I can't tell you how to do it, though, or even
what part number the connector is to buy a replacement. If the device is
worth spending that amount of time and effort to keep, have Dell fix it. At
least you'll know that they'll put the right part in there and do a good job
of soldering it.

Paul T.

"oz" <ojznews@bellsouth.net> wrote in message
news:Rbuoh.20576$_X.14034@bigfe9...
> Thanks for the replies.
>
> I think it's defineitly in the connection port on the Axim itself since it
> still happens wihth the new cradle.
>
> Can this part be replaced?
>
> -OZ
>
>
>
>
> "Schrodinger's cat" <martin@scotland.org> wrote in message
> news:459ad75d$0$2678$c3e8da3@news.astraweb.com...
>>
>> "oz" <ojzmail@bellsouth.net> wrote in message
>> news:n3zmh.38865$3v6.24558@bignews8.bellsouth.net. ..
>>> I've had this unit for about two years and it's been great...until now.
>>>
>>> It will not connect with the PC when put into the cradle unless it is
>>> jiggled just right. I bought a new cradle and it doen't so any better.
>>>
>>> Any thoughts?
>>>
>>> Thanks,
>>>
>>> OZ
>>>
>> My X50v went the same way. I think it's because I used a lot in the
>> horizontal position in my car mount.
>>
>> Martin
>>
>
>

Thanks for the response.

Since my last posting, I have done a lot more research and determined that
the solution is not just opening it up and repositioning the connector. As
you indicated, the problem seems to be pretty common and the solution is to
resolder the connector to the motherboard. This kind of job is above my
abilities.

I have found 2 companies that will do the work: PocketPCTechs.com and
ips@chartermi.net

If anyone has experience with these companies, I would appreciate the
feedback. Also, if anyone has another company to suggest that repairs these
units I would also like that information.

--

Neil


"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
com> wrote in message news:Og42Hl0MHHA.4916@TK2MSFTNGP06.phx.gbl...
> Sure, it's just a component. I can't tell you how to do it, though, or
> even what part number the connector is to buy a replacement. If the
> device is worth spending that amount of time and effort to keep, have Dell
> fix it. At least you'll know that they'll put the right part in there and
> do a good job of soldering it.
>
> Paul T.
>
> "oz" <ojznews@bellsouth.net> wrote in message
> news:Rbuoh.20576$_X.14034@bigfe9...
>> Thanks for the replies.
>>
>> I think it's defineitly in the connection port on the Axim itself since
>> it still happens wihth the new cradle.
>>
>> Can this part be replaced?
>>
>> -OZ
>>
>>
>>
>>
>> "Schrodinger's cat" <martin@scotland.org> wrote in message
>> news:459ad75d$0$2678$c3e8da3@news.astraweb.com...
>>>
>>> "oz" <ojzmail@bellsouth.net> wrote in message
>>> news:n3zmh.38865$3v6.24558@bignews8.bellsouth.net. ..
>>>> I've had this unit for about two years and it's been great...until now.
>>>>
>>>> It will not connect with the PC when put into the cradle unless it is
>>>> jiggled just right. I bought a new cradle and it doen't so any better.
>>>>
>>>> Any thoughts?
>>>>
>>>> Thanks,
>>>>
>>>> OZ
>>>>
>>> My X50v went the same way. I think it's because I used a lot in the
>>> horizontal position in my car mount.
>>>
>>> Martin
>>>
>>
>>
>
>