I was asked to setup email on a new pc for a friend and when I told him
that it didn't have Outlook on the new PC , that he should return it to
see if he could get Office installed from factory ( rather than spend $$$
to now go buy it at a store). He said he couldn't return it. I asked " why
not". He told me this story. Does this sound right to you ?

Summary:
1. Biz owner bought HP laptop at Best Buy and paid extra for
upgraded/extended warranty.
2. gave to employee.
3. After 2 weeks employee says " Pc won't boot".
4. Mgr brings back to Best Buy. They try to repair it but after a few days
they couldn't ( I don't know why) ,so they swapped it for new one and then
told mgr that " since we swapped this for a new one, the warranty ( which
is serial number related) is now void."

I said that there MUST be a way for them to transfer the warranty to the
replacement. He said that he asked and was told that there was not. I
told him to call HP etc... to at least get a refund of the extended
warranty.

Anyone have experience with this ?

- Bobb - wrote:

>
> "Barry Watzman" <WatzmanNOSPAM@neo.rr.com> wrote in message
> news:485e86fe$0$7077$4c368faf@roadrunner.com...
>> That's not right. Replacement machine should be covered by balance
>> of original warranty (extended or not).
>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe -
> assigned to Best
> Buy: not that it is yet associated with " John Smith" until John
> Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've
> never used their warranties, but it would be one way to justify
> in-house repairs.
>
>>
>> That said, unless there is a huge price advantage, you are better off
>> with retail software than with OEM software (e.g. do not get the
>> software with the computer, buy it yourself later .... again, unless
>> there is a huge price advantage).
>>
>
> I suggested he return it to get the OEM version so that he could get
> the " Pro Version" of Office.
> His came with Excel, Word and OneNote ( which I'll call "package A')
> and he COULD get it with " Package B" ( I saw on their site) which
> included all of "Package A" + Outlook for $15 more. That package is
> only available via OEM ( I saw at HP/MSFT site). To buy just Outlook
> is $109 retail.
>
>>
>> - Bobb - wrote:
>>> I was asked to setup email on a new pc for a friend and when I told
>>> him that it didn't have Outlook on the new PC , that he should
>>> return it to see if he could get Office installed from factory (
>>> rather than spend $$$ to now go buy it at a store). He said he
>>> couldn't return it. I asked " why not". He told me this story. Does
>>> this sound right to you ?
>>>
>>> Summary:
>>> 1. Biz owner bought HP laptop at Best Buy and paid extra for
>>> upgraded/extended warranty.
>>> 2. gave to employee.
>>> 3. After 2 weeks employee says " Pc won't boot".
>>> 4. Mgr brings back to Best Buy. They try to repair it but after a
>>> few days they couldn't ( I don't know why) ,so they swapped it for
>>> new one and then told mgr that " since we swapped this for a new
>>> one, the warranty ( which is serial number related) is now void."
>>>
>>> I said that there MUST be a way for them to transfer the warranty to
>>> the replacement. He said that he asked and was told that there was
>>> not. I told him to call HP etc... to at least get a refund of the
>>> extended warranty.
>>>
>>> Anyone have experience with this ?
>>>

Its a replacement for a faulty product. He is entitled to have a
replacement or a refund for the whole purchase. I would have demanded
a full refund and started the transaction again or gone elsewhere.
Sounds a bit con merchant'ish to me !

--
Best Regards:
Baron.

That's not right. Replacement machine should be covered by balance of
original warranty (extended or not).

That said, unless there is a huge price advantage, you are better off
with retail software than with OEM software (e.g. do not get the
software with the computer, buy it yourself later .... again, unless
there is a huge price advantage).


- Bobb - wrote:
> I was asked to setup email on a new pc for a friend and when I told him
> that it didn't have Outlook on the new PC , that he should return it to
> see if he could get Office installed from factory ( rather than spend
> $$$ to now go buy it at a store). He said he couldn't return it. I asked
> " why not". He told me this story. Does this sound right to you ?
>
> Summary:
> 1. Biz owner bought HP laptop at Best Buy and paid extra for
> upgraded/extended warranty.
> 2. gave to employee.
> 3. After 2 weeks employee says " Pc won't boot".
> 4. Mgr brings back to Best Buy. They try to repair it but after a few
> days they couldn't ( I don't know why) ,so they swapped it for new one
> and then told mgr that " since we swapped this for a new one, the
> warranty ( which is serial number related) is now void."
>
> I said that there MUST be a way for them to transfer the warranty to the
> replacement. He said that he asked and was told that there was not. I
> told him to call HP etc... to at least get a refund of the extended
> warranty.
>
> Anyone have experience with this ?
>

The "Home" edition of Office 2007 no longer includes Outlook. [The Home
edition is what was previously called (in Office 2003) the Student &
Teacher edition]

Jeff Strickland wrote:
>
>
> If the machine is running Vista, it will have Windows Mail instead of
> Outlook Express. Outlook (the full version) is a part of Office, and is
> not included. If the first machine had Office loaded, then the second
> should have it also.
>
>
>
>
>

This really is a matter of LAW, and in an extreme case you could go into
small claims court.

The manufacturers warranty and the extended warranty may well be two
separate and unrelated entities (unless you bought the extended warranty
from the mfgr).

However, regardless, unless there is specific language in the original
warranty to the contrary, replacement of the unit under the warranty
should not terminate the warranty. Again, what HP or Best Buy says
isn't really what matters, there is a well developed body of warranty
law that covers this although you would have to go to [small claims]
court to get it enforced.


- Bobb - wrote:
>
> "Barry Watzman" <WatzmanNOSPAM@neo.rr.com> wrote in message
> news:485e86fe$0$7077$4c368faf@roadrunner.com...
>> That's not right. Replacement machine should be covered by balance of
>> original warranty (extended or not).
>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe - assigned
> to Best Buy: not that it is yet associated with " John Smith" until
> John Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've never
> used their warranties, but it would be one way to justify in-house repairs.
>
>>
>> That said, unless there is a huge price advantage, you are better off
>> with retail software than with OEM software (e.g. do not get the
>> software with the computer, buy it yourself later .... again, unless
>> there is a huge price advantage).
>>
>
> I suggested he return it to get the OEM version so that he could get the
> " Pro Version" of Office.
> His came with Excel, Word and OneNote ( which I'll call "package A')
> and he COULD get it with " Package B" ( I saw on their site) which
> included all of "Package A" + Outlook for $15 more. That package is only
> available via OEM ( I saw at HP/MSFT site). To buy just Outlook is $109
> retail.
>
>>
>> - Bobb - wrote:
>>> I was asked to setup email on a new pc for a friend and when I told
>>> him that it didn't have Outlook on the new PC , that he should return
>>> it to see if he could get Office installed from factory ( rather than
>>> spend $$$ to now go buy it at a store). He said he couldn't return
>>> it. I asked " why not". He told me this story. Does this sound right
>>> to you ?
>>>
>>> Summary:
>>> 1. Biz owner bought HP laptop at Best Buy and paid extra for
>>> upgraded/extended warranty.
>>> 2. gave to employee.
>>> 3. After 2 weeks employee says " Pc won't boot".
>>> 4. Mgr brings back to Best Buy. They try to repair it but after a few
>>> days they couldn't ( I don't know why) ,so they swapped it for new
>>> one and then told mgr that " since we swapped this for a new one, the
>>> warranty ( which is serial number related) is now void."
>>>
>>> I said that there MUST be a way for them to transfer the warranty to
>>> the replacement. He said that he asked and was told that there was
>>> not. I told him to call HP etc... to at least get a refund of the
>>> extended warranty.
>>>
>>> Anyone have experience with this ?
>>>
>

Forget honor and ethics. Warranty law is well established, and the
practice that he sites simply won't stand up in court.


Ben Myers wrote:
> Honor and ethics are obsolete concepts in American business and government these
> days... Ben Myers
>
> On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" <smh@alum.mit.edu>
> wrote:
>
>> - Bobb - wrote:
>>> Anyone have experience with this ?
>> I have done considerable business with HP directly, and have twice had a
>> failed, unrepairable laptop replaced by them. In both cases the 1-year
>> manufacturer warranty was reset to the date the new machine was placed
>> in service.
>>
>> I have not discussed this with HP or anyone else, but it seems to me
>> that time-limited warranties (whether 30 days, 90 days, or 1 year) are
>> intended as protection against infant failures, where a manufacturing
>> weakness in some component causes a failure in the early product
>> lifetime. Most failures occur either very early in the lifetime of a
>> clump of hardware, or else very late in its expected lifetime.
>> Extending the warranty of a replacement item to cover the possibility of
>> new infant failures in an early-in-the-lifetime replacement is a
>> reasonable and honorable thing for a manufacturer to do.
>>
>> I wouldn't let Best Buy get away with it. I expect HP would have been
>> more honorable.
** Posted from http://www.teranews.com **

bestbuy warranty maybe dead but the hp warranty should be good for a year.

"- Bobb -" <bobb@noemail.123> wrote in message
news:C5SdnX1Ia4hb68PVnZ2dnUVZ_vOdnZ2d@comcast.com. ..
>I was asked to setup email on a new pc for a friend and when I told him
>that it didn't have Outlook on the new PC , that he should return it to see
>if he could get Office installed from factory ( rather than spend $$$ to
>now go buy it at a store). He said he couldn't return it. I asked " why
>not". He told me this story. Does this sound right to you ?
>
> Summary:
> 1. Biz owner bought HP laptop at Best Buy and paid extra for
> upgraded/extended warranty.
> 2. gave to employee.
> 3. After 2 weeks employee says " Pc won't boot".
> 4. Mgr brings back to Best Buy. They try to repair it but after a few days
> they couldn't ( I don't know why) ,so they swapped it for new one and then
> told mgr that " since we swapped this for a new one, the warranty ( which
> is serial number related) is now void."
>
> I said that there MUST be a way for them to transfer the warranty to the
> replacement. He said that he asked and was told that there was not. I
> told him to call HP etc... to at least get a refund of the extended
> warranty.
>
> Anyone have experience with this ?
>

"- Bobb -" <bobb@noemail.123> wrote in message
news:C5SdnX1Ia4hb68PVnZ2dnUVZ_vOdnZ2d@comcast.com. ..
>I was asked to setup email on a new pc for a friend and when I told him
>that it didn't have Outlook on the new PC , that he should return it to see
>if he could get Office installed from factory ( rather than spend $$$ to
>now go buy it at a store). He said he couldn't return it. I asked " why
>not". He told me this story. Does this sound right to you ?
>
> Summary:
> 1. Biz owner bought HP laptop at Best Buy and paid extra for
> upgraded/extended warranty.
> 2. gave to employee.
> 3. After 2 weeks employee says " Pc won't boot".
> 4. Mgr brings back to Best Buy. They try to repair it but after a few days
> they couldn't ( I don't know why) ,so they swapped it for new one and then
> told mgr that " since we swapped this for a new one, the warranty ( which
> is serial number related) is now void."
>
> I said that there MUST be a way for them to transfer the warranty to the
> replacement. He said that he asked and was told that there was not. I
> told him to call HP etc... to at least get a refund of the extended
> warranty.
>
> Anyone have experience with this ?
>

I have no experience, but I would not accept a cancelled warranty because
they honored it once. Somebody is full of crap.


If the machine is running Vista, it will have Windows Mail instead of
Outlook Express. Outlook (the full version) is a part of Office, and is not
included. If the first machine had Office loaded, then the second should
have it also.

"Barry Watzman" <WatzmanNOSPAM@neo.rr.com> wrote in message
news:485e86fe$0$7077$4c368faf@roadrunner.com...
> That's not right. Replacement machine should be covered by balance of
> original warranty (extended or not).

I agree - and told him to call HP directly. There's got to be a way of
changing BestBuy's warranty records with HP. In fact, I would assume that
HP only knows that warranty# 123456 is valid - or maybe - assigned to Best
Buy: not that it is yet associated with " John Smith" until John Smith
registers.

UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
calls - and never notifies HP at all ?? Just speculation as I've never
used their warranties, but it would be one way to justify in-house
repairs.

>
> That said, unless there is a huge price advantage, you are better off
> with retail software than with OEM software (e.g. do not get the
> software with the computer, buy it yourself later .... again, unless
> there is a huge price advantage).
>

I suggested he return it to get the OEM version so that he could get the "
Pro Version" of Office.
His came with Excel, Word and OneNote ( which I'll call "package A') and
he COULD get it with " Package B" ( I saw on their site) which included
all of "Package A" + Outlook for $15 more. That package is only available
via OEM ( I saw at HP/MSFT site). To buy just Outlook is $109 retail.

>
> - Bobb - wrote:
>> I was asked to setup email on a new pc for a friend and when I told him
>> that it didn't have Outlook on the new PC , that he should return it to
>> see if he could get Office installed from factory ( rather than spend
>> $$$ to now go buy it at a store). He said he couldn't return it. I
>> asked " why not". He told me this story. Does this sound right to you ?
>>
>> Summary:
>> 1. Biz owner bought HP laptop at Best Buy and paid extra for
>> upgraded/extended warranty.
>> 2. gave to employee.
>> 3. After 2 weeks employee says " Pc won't boot".
>> 4. Mgr brings back to Best Buy. They try to repair it but after a few
>> days they couldn't ( I don't know why) ,so they swapped it for new one
>> and then told mgr that " since we swapped this for a new one, the
>> warranty ( which is serial number related) is now void."
>>
>> I said that there MUST be a way for them to transfer the warranty to
>> the replacement. He said that he asked and was told that there was
>> not. I told him to call HP etc... to at least get a refund of the
>> extended warranty.
>>
>> Anyone have experience with this ?
>>

- Bobb - wrote:

>
> "Barry Watzman" <WatzmanNOSPAM@neo.rr.com> wrote in message
> news:485e86fe$0$7077$4c368faf@roadrunner.com...
>> That's not right. Replacement machine should be covered by balance
>> of original warranty (extended or not).
>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe -
> assigned to Best
> Buy: not that it is yet associated with " John Smith" until John
> Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've
> never used their warranties, but it would be one way to justify
> in-house repairs.
>
>>
>> That said, unless there is a huge price advantage, you are better off
>> with retail software than with OEM software (e.g. do not get the
>> software with the computer, buy it yourself later .... again, unless
>> there is a huge price advantage).
>>
>
> I suggested he return it to get the OEM version so that he could get
> the " Pro Version" of Office.
> His came with Excel, Word and OneNote ( which I'll call "package A')
> and he COULD get it with " Package B" ( I saw on their site) which
> included all of "Package A" + Outlook for $15 more. That package is
> only available via OEM ( I saw at HP/MSFT site). To buy just Outlook
> is $109 retail.
>
>>
>> - Bobb - wrote:
>>> I was asked to setup email on a new pc for a friend and when I told
>>> him that it didn't have Outlook on the new PC , that he should
>>> return it to see if he could get Office installed from factory (
>>> rather than spend $$$ to now go buy it at a store). He said he
>>> couldn't return it. I asked " why not". He told me this story. Does
>>> this sound right to you ?
>>>
>>> Summary:
>>> 1. Biz owner bought HP laptop at Best Buy and paid extra for
>>> upgraded/extended warranty.
>>> 2. gave to employee.
>>> 3. After 2 weeks employee says " Pc won't boot".
>>> 4. Mgr brings back to Best Buy. They try to repair it but after a
>>> few days they couldn't ( I don't know why) ,so they swapped it for
>>> new one and then told mgr that " since we swapped this for a new
>>> one, the warranty ( which is serial number related) is now void."
>>>
>>> I said that there MUST be a way for them to transfer the warranty to
>>> the replacement. He said that he asked and was told that there was
>>> not. I told him to call HP etc... to at least get a refund of the
>>> extended warranty.
>>>
>>> Anyone have experience with this ?
>>>

Its a replacement for a faulty product. He is entitled to have a
replacement or a refund for the whole purchase. I would have demanded
a full refund and started the transaction again or gone elsewhere.
Sounds a bit con merchant'ish to me !

--
Best Regards:
Baron.

The "Home" edition of Office 2007 no longer includes Outlook. [The Home
edition is what was previously called (in Office 2003) the Student &
Teacher edition]

Jeff Strickland wrote:
>
>
> If the machine is running Vista, it will have Windows Mail instead of
> Outlook Express. Outlook (the full version) is a part of Office, and is
> not included. If the first machine had Office loaded, then the second
> should have it also.
>
>
>
>
>

This really is a matter of LAW, and in an extreme case you could go into
small claims court.

The manufacturers warranty and the extended warranty may well be two
separate and unrelated entities (unless you bought the extended warranty
from the mfgr).

However, regardless, unless there is specific language in the original
warranty to the contrary, replacement of the unit under the warranty
should not terminate the warranty. Again, what HP or Best Buy says
isn't really what matters, there is a well developed body of warranty
law that covers this although you would have to go to [small claims]
court to get it enforced.


- Bobb - wrote:
>
> "Barry Watzman" <WatzmanNOSPAM@neo.rr.com> wrote in message
> news:485e86fe$0$7077$4c368faf@roadrunner.com...
>> That's not right. Replacement machine should be covered by balance of
>> original warranty (extended or not).
>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe - assigned
> to Best Buy: not that it is yet associated with " John Smith" until
> John Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've never
> used their warranties, but it would be one way to justify in-house repairs.
>
>>
>> That said, unless there is a huge price advantage, you are better off
>> with retail software than with OEM software (e.g. do not get the
>> software with the computer, buy it yourself later .... again, unless
>> there is a huge price advantage).
>>
>
> I suggested he return it to get the OEM version so that he could get the
> " Pro Version" of Office.
> His came with Excel, Word and OneNote ( which I'll call "package A')
> and he COULD get it with " Package B" ( I saw on their site) which
> included all of "Package A" + Outlook for $15 more. That package is only
> available via OEM ( I saw at HP/MSFT site). To buy just Outlook is $109
> retail.
>
>>
>> - Bobb - wrote:
>>> I was asked to setup email on a new pc for a friend and when I told
>>> him that it didn't have Outlook on the new PC , that he should return
>>> it to see if he could get Office installed from factory ( rather than
>>> spend $$$ to now go buy it at a store). He said he couldn't return
>>> it. I asked " why not". He told me this story. Does this sound right
>>> to you ?
>>>
>>> Summary:
>>> 1. Biz owner bought HP laptop at Best Buy and paid extra for
>>> upgraded/extended warranty.
>>> 2. gave to employee.
>>> 3. After 2 weeks employee says " Pc won't boot".
>>> 4. Mgr brings back to Best Buy. They try to repair it but after a few
>>> days they couldn't ( I don't know why) ,so they swapped it for new
>>> one and then told mgr that " since we swapped this for a new one, the
>>> warranty ( which is serial number related) is now void."
>>>
>>> I said that there MUST be a way for them to transfer the warranty to
>>> the replacement. He said that he asked and was told that there was
>>> not. I told him to call HP etc... to at least get a refund of the
>>> extended warranty.
>>>
>>> Anyone have experience with this ?
>>>
>

- Bobb - wrote:
> Anyone have experience with this ?

I have done considerable business with HP directly, and have twice had a
failed, unrepairable laptop replaced by them. In both cases the 1-year
manufacturer warranty was reset to the date the new machine was placed
in service.

I have not discussed this with HP or anyone else, but it seems to me
that time-limited warranties (whether 30 days, 90 days, or 1 year) are
intended as protection against infant failures, where a manufacturing
weakness in some component causes a failure in the early product
lifetime. Most failures occur either very early in the lifetime of a
clump of hardware, or else very late in its expected lifetime.
Extending the warranty of a replacement item to cover the possibility of
new infant failures in an early-in-the-lifetime replacement is a
reasonable and honorable thing for a manufacturer to do.

I wouldn't let Best Buy get away with it. I expect HP would have been
more honorable.

>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe -
> assigned to Best Buy: not that it is yet associated with " John Smith"
> until John Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've
> never used their warranties, but it would be one way to justify
> in-house repairs.

Best Buy has been caught defrauding the public in multiple ways and
instances. Your friend should be more insistant and complain up the chain
of command of Best Buy (ie, dept manager-store manager-corporate office.)
If he doesn't get satisfaction he should contact the state's attorney and
go to the Better Business web page and file a complaint. Usually, by time
I've reached that stage and they've been contacted by the BB and/or AG,
they are ready to jump through hoops to rectify the problem.


Joe Bob

Honor and ethics are obsolete concepts in American business and government these
days... Ben Myers

On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" <smh@alum.mit.edu>
wrote:

>- Bobb - wrote:
>> Anyone have experience with this ?
>
>I have done considerable business with HP directly, and have twice had a
>failed, unrepairable laptop replaced by them. In both cases the 1-year
>manufacturer warranty was reset to the date the new machine was placed
>in service.
>
>I have not discussed this with HP or anyone else, but it seems to me
>that time-limited warranties (whether 30 days, 90 days, or 1 year) are
>intended as protection against infant failures, where a manufacturing
>weakness in some component causes a failure in the early product
>lifetime. Most failures occur either very early in the lifetime of a
>clump of hardware, or else very late in its expected lifetime.
>Extending the warranty of a replacement item to cover the possibility of
>new infant failures in an early-in-the-lifetime replacement is a
>reasonable and honorable thing for a manufacturer to do.
>
>I wouldn't let Best Buy get away with it. I expect HP would have been
>more honorable.