- Bobb - wrote:
> Anyone have experience with this ?

I have done considerable business with HP directly, and have twice had a
failed, unrepairable laptop replaced by them. In both cases the 1-year
manufacturer warranty was reset to the date the new machine was placed
in service.

I have not discussed this with HP or anyone else, but it seems to me
that time-limited warranties (whether 30 days, 90 days, or 1 year) are
intended as protection against infant failures, where a manufacturing
weakness in some component causes a failure in the early product
lifetime. Most failures occur either very early in the lifetime of a
clump of hardware, or else very late in its expected lifetime.
Extending the warranty of a replacement item to cover the possibility of
new infant failures in an early-in-the-lifetime replacement is a
reasonable and honorable thing for a manufacturer to do.

I wouldn't let Best Buy get away with it. I expect HP would have been
more honorable.

Honor and ethics are obsolete concepts in American business and government these
days... Ben Myers

On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" <smh@alum.mit.edu>
wrote:

>- Bobb - wrote:
>> Anyone have experience with this ?
>
>I have done considerable business with HP directly, and have twice had a
>failed, unrepairable laptop replaced by them. In both cases the 1-year
>manufacturer warranty was reset to the date the new machine was placed
>in service.
>
>I have not discussed this with HP or anyone else, but it seems to me
>that time-limited warranties (whether 30 days, 90 days, or 1 year) are
>intended as protection against infant failures, where a manufacturing
>weakness in some component causes a failure in the early product
>lifetime. Most failures occur either very early in the lifetime of a
>clump of hardware, or else very late in its expected lifetime.
>Extending the warranty of a replacement item to cover the possibility of
>new infant failures in an early-in-the-lifetime replacement is a
>reasonable and honorable thing for a manufacturer to do.
>
>I wouldn't let Best Buy get away with it. I expect HP would have been
>more honorable.

Forget honor and ethics. Warranty law is well established, and the
practice that he sites simply won't stand up in court.


Ben Myers wrote:
> Honor and ethics are obsolete concepts in American business and government these
> days... Ben Myers
>
> On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" <smh@alum.mit.edu>
> wrote:
>
>> - Bobb - wrote:
>>> Anyone have experience with this ?
>> I have done considerable business with HP directly, and have twice had a
>> failed, unrepairable laptop replaced by them. In both cases the 1-year
>> manufacturer warranty was reset to the date the new machine was placed
>> in service.
>>
>> I have not discussed this with HP or anyone else, but it seems to me
>> that time-limited warranties (whether 30 days, 90 days, or 1 year) are
>> intended as protection against infant failures, where a manufacturing
>> weakness in some component causes a failure in the early product
>> lifetime. Most failures occur either very early in the lifetime of a
>> clump of hardware, or else very late in its expected lifetime.
>> Extending the warranty of a replacement item to cover the possibility of
>> new infant failures in an early-in-the-lifetime replacement is a
>> reasonable and honorable thing for a manufacturer to do.
>>
>> I wouldn't let Best Buy get away with it. I expect HP would have been
>> more honorable.
** Posted from http://www.teranews.com **

Forget honor and ethics. Warranty law is well established, and the
practice that he sites simply won't stand up in court.


Ben Myers wrote:
> Honor and ethics are obsolete concepts in American business and government these
> days... Ben Myers
>
> On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" <smh@alum.mit.edu>
> wrote:
>
>> - Bobb - wrote:
>>> Anyone have experience with this ?
>> I have done considerable business with HP directly, and have twice had a
>> failed, unrepairable laptop replaced by them. In both cases the 1-year
>> manufacturer warranty was reset to the date the new machine was placed
>> in service.
>>
>> I have not discussed this with HP or anyone else, but it seems to me
>> that time-limited warranties (whether 30 days, 90 days, or 1 year) are
>> intended as protection against infant failures, where a manufacturing
>> weakness in some component causes a failure in the early product
>> lifetime. Most failures occur either very early in the lifetime of a
>> clump of hardware, or else very late in its expected lifetime.
>> Extending the warranty of a replacement item to cover the possibility of
>> new infant failures in an early-in-the-lifetime replacement is a
>> reasonable and honorable thing for a manufacturer to do.
>>
>> I wouldn't let Best Buy get away with it. I expect HP would have been
>> more honorable.
** Posted from http://www.teranews.com **

>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe -
> assigned to Best Buy: not that it is yet associated with " John Smith"
> until John Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've
> never used their warranties, but it would be one way to justify
> in-house repairs.

Best Buy has been caught defrauding the public in multiple ways and
instances. Your friend should be more insistant and complain up the chain
of command of Best Buy (ie, dept manager-store manager-corporate office.)
If he doesn't get satisfaction he should contact the state's attorney and
go to the Better Business web page and file a complaint. Usually, by time
I've reached that stage and they've been contacted by the BB and/or AG,
they are ready to jump through hoops to rectify the problem.


Joe Bob

>
> I agree - and told him to call HP directly. There's got to be a way of
> changing BestBuy's warranty records with HP. In fact, I would assume
> that HP only knows that warranty# 123456 is valid - or maybe -
> assigned to Best Buy: not that it is yet associated with " John Smith"
> until John Smith registers.
>
> UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
> calls - and never notifies HP at all ?? Just speculation as I've
> never used their warranties, but it would be one way to justify
> in-house repairs.

Best Buy has been caught defrauding the public in multiple ways and
instances. Your friend should be more insistant and complain up the chain
of command of Best Buy (ie, dept manager-store manager-corporate office.)
If he doesn't get satisfaction he should contact the state's attorney and
go to the Better Business web page and file a complaint. Usually, by time
I've reached that stage and they've been contacted by the BB and/or AG,
they are ready to jump through hoops to rectify the problem.


Joe Bob