Hi,

I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium. The device worked fine at first but now it will only play cd's and dvd's, it lets you explore the disc but stops working when you try to access, install programs or games. Tried os reinstall, regedit and using xp compatibility settings to no avail. Below is a copy of the problem report produced by microsoft.

Problem signature
Problem Event Name: APPCRASH
Application Name: AOESETUP.EXE
Application Version: 1.98.12.1901
Application Timestamp: 367c5a72
Fault Module Name: AOESETUP.EXE
Fault Module Version: 1.98.12.1901
Fault Module Timestamp: 367c5a72
Exception Code: c0000005
Exception Offset: 0003640a
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 54f3
Additional Information 2: 96521278d6385e72ee7cd48ea3cbc1aa
Additional Information 3: 82ed
Additional Information 4: 5c680bab61660456f86c39f7eec19f44
Extra information about the problem
Bucket ID: 820824425

There are no error codes just says that the program has encountered a problem and stops when trying to run it

On Jun 28, 10:06*am, frankjdsmart77 <frankjdsm...********.co.uk>
wrote:
> Hi,
>
> I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a
> DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium.
> The device worked fine at first but now it will only play cd's and
> dvd's, it lets you explore the disc but stops working when you try to
> access, install programs or games. *Tried os reinstall, regedit and
> using xp compatibility settings to no avail. Below is a copy of the
> problem report produced by microsoft.
>
> *problem signature
> *problem event name: appcrash
> application name: aoesetup.exe
> application version: 1.98.12.1901
> application timestamp: 367c5a72
> fault module name: aoesetup.exe
> fault module version: 1.98.12.1901
> fault module timestamp: 367c5a72
> exception code: c0000005
> exception offset: 0003640a
> os version: 6.0.6001.2.1.0.768.3
> locale id: 2057
> additional information 1: 54f3
> additional information 2: 96521278d6385e72ee7cd48ea3cbc1aa
> additional information 3: 82ed
> additional information 4: 5c680bab61660456f86c39f7eec19f44
> *extra information about the problem
> *bucket id: 820824425
>
> there are no error codes just says that the program has encountered a
> problem and stops when trying to run it
>
> --
> frankjdsmart77

Could be that the drive is going bad. I have had similar issues with
drives in the past and the only solution was to replace the drive. I
first started to notice that it would not recognize a blank disc that
I wanted to burn to, then it stopped working all together. Is your
computer still under warranty? If not you would try to locate a part
and replace the drive.

On Jun 28, 10:06*am, frankjdsmart77 <frankjdsm...********.co.uk>
wrote:
> Hi,
>
> I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a
> DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium.
> The device worked fine at first but now it will only play cd's and
> dvd's, it lets you explore the disc but stops working when you try to
> access, install programs or games. *Tried os reinstall, regedit and
> using xp compatibility settings to no avail. Below is a copy of the
> problem report produced by microsoft.
>
> *problem signature
> *problem event name: appcrash
> application name: aoesetup.exe
> application version: 1.98.12.1901
> application timestamp: 367c5a72
> fault module name: aoesetup.exe
> fault module version: 1.98.12.1901
> fault module timestamp: 367c5a72
> exception code: c0000005
> exception offset: 0003640a
> os version: 6.0.6001.2.1.0.768.3
> locale id: 2057
> additional information 1: 54f3
> additional information 2: 96521278d6385e72ee7cd48ea3cbc1aa
> additional information 3: 82ed
> additional information 4: 5c680bab61660456f86c39f7eec19f44
> *extra information about the problem
> *bucket id: 820824425
>
> there are no error codes just says that the program has encountered a
> problem and stops when trying to run it
>
> --
> frankjdsmart77

Could be that the drive is going bad. I have had similar issues with
drives in the past and the only solution was to replace the drive. I
first started to notice that it would not recognize a blank disc that
I wanted to burn to, then it stopped working all together. Is your
computer still under warranty? If not you would try to locate a part
and replace the drive.

On Jun 28, 10:06*am, frankjdsmart77 <frankjdsm...********.co.uk>
wrote:
> Hi,
>
> I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a
> DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium.
> The device worked fine at first but now it will only play cd's and
> dvd's, it lets you explore the disc but stops working when you try to
> access, install programs or games. *Tried os reinstall, regedit and
> using xp compatibility settings to no avail. Below is a copy of the
> problem report produced by microsoft.
>
> *problem signature
> *problem event name: appcrash
> application name: aoesetup.exe
> application version: 1.98.12.1901
> application timestamp: 367c5a72
> fault module name: aoesetup.exe
> fault module version: 1.98.12.1901
> fault module timestamp: 367c5a72
> exception code: c0000005
> exception offset: 0003640a
> os version: 6.0.6001.2.1.0.768.3
> locale id: 2057
> additional information 1: 54f3
> additional information 2: 96521278d6385e72ee7cd48ea3cbc1aa
> additional information 3: 82ed
> additional information 4: 5c680bab61660456f86c39f7eec19f44
> *extra information about the problem
> *bucket id: 820824425
>
> there are no error codes just says that the program has encountered a
> problem and stops when trying to run it
>
> --
> frankjdsmart77

Could be that the drive is going bad. I have had similar issues with
drives in the past and the only solution was to replace the drive. I
first started to notice that it would not recognize a blank disc that
I wanted to burn to, then it stopped working all together. Is your
computer still under warranty? If not you would try to locate a part
and replace the drive.

On Jun 28, 10:06*am, frankjdsmart77 <frankjdsm...********.co.uk>
wrote:
> Hi,
>
> I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a
> DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium.
> The device worked fine at first but now it will only play cd's and
> dvd's, it lets you explore the disc but stops working when you try to
> access, install programs or games. *Tried os reinstall, regedit and
> using xp compatibility settings to no avail. Below is a copy of the
> problem report produced by microsoft.
>
> *problem signature
> *problem event name: appcrash
> application name: aoesetup.exe
> application version: 1.98.12.1901
> application timestamp: 367c5a72
> fault module name: aoesetup.exe
> fault module version: 1.98.12.1901
> fault module timestamp: 367c5a72
> exception code: c0000005
> exception offset: 0003640a
> os version: 6.0.6001.2.1.0.768.3
> locale id: 2057
> additional information 1: 54f3
> additional information 2: 96521278d6385e72ee7cd48ea3cbc1aa
> additional information 3: 82ed
> additional information 4: 5c680bab61660456f86c39f7eec19f44
> *extra information about the problem
> *bucket id: 820824425
>
> there are no error codes just says that the program has encountered a
> problem and stops when trying to run it
>
> --
> frankjdsmart77

Could be that the drive is going bad. I have had similar issues with
drives in the past and the only solution was to replace the drive. I
first started to notice that it would not recognize a blank disc that
I wanted to burn to, then it stopped working all together. Is your
computer still under warranty? If not you would try to locate a part
and replace the drive.

On Jun 28, 10:06*am, frankjdsmart77 <frankjdsm...********.co.uk>
wrote:
> Hi,
>
> I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a
> DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium.
> The device worked fine at first but now it will only play cd's and
> dvd's, it lets you explore the disc but stops working when you try to
> access, install programs or games. *Tried os reinstall, regedit and
> using xp compatibility settings to no avail. Below is a copy of the
> problem report produced by microsoft.
>
> *problem signature
> *problem event name: appcrash
> application name: aoesetup.exe
> application version: 1.98.12.1901
> application timestamp: 367c5a72
> fault module name: aoesetup.exe
> fault module version: 1.98.12.1901
> fault module timestamp: 367c5a72
> exception code: c0000005
> exception offset: 0003640a
> os version: 6.0.6001.2.1.0.768.3
> locale id: 2057
> additional information 1: 54f3
> additional information 2: 96521278d6385e72ee7cd48ea3cbc1aa
> additional information 3: 82ed
> additional information 4: 5c680bab61660456f86c39f7eec19f44
> *extra information about the problem
> *bucket id: 820824425
>
> there are no error codes just says that the program has encountered a
> problem and stops when trying to run it
>
> --
> frankjdsmart77

Could be that the drive is going bad. I have had similar issues with
drives in the past and the only solution was to replace the drive. I
first started to notice that it would not recognize a blank disc that
I wanted to burn to, then it stopped working all together. Is your
computer still under warranty? If not you would try to locate a part
and replace the drive.

On Jun 28, 10:06*am, frankjdsmart77 <frankjdsm...********.co.uk>
wrote:
> Hi,
>
> I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a
> DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium.
> The device worked fine at first but now it will only play cd's and
> dvd's, it lets you explore the disc but stops working when you try to
> access, install programs or games. *Tried os reinstall, regedit and
> using xp compatibility settings to no avail. Below is a copy of the
> problem report produced by microsoft.
>
> *problem signature
> *problem event name: appcrash
> application name: aoesetup.exe
> application version: 1.98.12.1901
> application timestamp: 367c5a72
> fault module name: aoesetup.exe
> fault module version: 1.98.12.1901
> fault module timestamp: 367c5a72
> exception code: c0000005
> exception offset: 0003640a
> os version: 6.0.6001.2.1.0.768.3
> locale id: 2057
> additional information 1: 54f3
> additional information 2: 96521278d6385e72ee7cd48ea3cbc1aa
> additional information 3: 82ed
> additional information 4: 5c680bab61660456f86c39f7eec19f44
> *extra information about the problem
> *bucket id: 820824425
>
> there are no error codes just says that the program has encountered a
> problem and stops when trying to run it
>
> --
> frankjdsmart77

Could be that the drive is going bad. I have had similar issues with
drives in the past and the only solution was to replace the drive. I
first started to notice that it would not recognize a blank disc that
I wanted to burn to, then it stopped working all together. Is your
computer still under warranty? If not you would try to locate a part
and replace the drive.

On Jun 28, 10:06*am, frankjdsmart77 <frankjdsm...********.co.uk>
wrote:
> Hi,
>
> I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a
> DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium.
> The device worked fine at first but now it will only play cd's and
> dvd's, it lets you explore the disc but stops working when you try to
> access, install programs or games. *Tried os reinstall, regedit and
> using xp compatibility settings to no avail. Below is a copy of the
> problem report produced by microsoft.
>
> *problem signature
> *problem event name: appcrash
> application name: aoesetup.exe
> application version: 1.98.12.1901
> application timestamp: 367c5a72
> fault module name: aoesetup.exe
> fault module version: 1.98.12.1901
> fault module timestamp: 367c5a72
> exception code: c0000005
> exception offset: 0003640a
> os version: 6.0.6001.2.1.0.768.3
> locale id: 2057
> additional information 1: 54f3
> additional information 2: 96521278d6385e72ee7cd48ea3cbc1aa
> additional information 3: 82ed
> additional information 4: 5c680bab61660456f86c39f7eec19f44
> *extra information about the problem
> *bucket id: 820824425
>
> there are no error codes just says that the program has encountered a
> problem and stops when trying to run it
>
> --
> frankjdsmart77

Could be that the drive is going bad. I have had similar issues with
drives in the past and the only solution was to replace the drive. I
first started to notice that it would not recognize a blank disc that
I wanted to burn to, then it stopped working all together. Is your
computer still under warranty? If not you would try to locate a part
and replace the drive.

On Jun 28, 10:06*am, frankjdsmart77 <frankjdsm...********.co.uk>
wrote:
> Hi,
>
> I have a Toshiba Satellite A100 PSAANE-03G00DEN laptop with a Mat****a
> DVD-RAM UJ-850S ATA device which runs on Windows Vista Home Premium.
> The device worked fine at first but now it will only play cd's and
> dvd's, it lets you explore the disc but stops working when you try to
> access, install programs or games. *Tried os reinstall, regedit and
> using xp compatibility settings to no avail. Below is a copy of the
> problem report produced by microsoft.
>
> *problem signature
> *problem event name: appcrash
> application name: aoesetup.exe
> application version: 1.98.12.1901
> application timestamp: 367c5a72
> fault module name: aoesetup.exe
> fault module version: 1.98.12.1901
> fault module timestamp: 367c5a72
> exception code: c0000005
> exception offset: 0003640a
> os version: 6.0.6001.2.1.0.768.3
> locale id: 2057
> additional information 1: 54f3
> additional information 2: 96521278d6385e72ee7cd48ea3cbc1aa
> additional information 3: 82ed
> additional information 4: 5c680bab61660456f86c39f7eec19f44
> *extra information about the problem
> *bucket id: 820824425
>
> there are no error codes just says that the program has encountered a
> problem and stops when trying to run it
>
> --
> frankjdsmart77

Could be that the drive is going bad. I have had similar issues with
drives in the past and the only solution was to replace the drive. I
first started to notice that it would not recognize a blank disc that
I wanted to burn to, then it stopped working all together. Is your
computer still under warranty? If not you would try to locate a part
and replace the drive.