I was wondering what are the dead pixil policies of major computer
manufacturers. I am now fighting with Alienware because the are refusing to
exchange a unit that has 2 dead pixils in the middle of the screen,
claiming that I need at least 3!

I would never buy from them in the first place, the laptop was bought by my
mom, but now I have to fix the situation.

Any way, just wondering what other computer companies to never ever buy
from.

- Bogdan

Make sure you get the (3) in writing. IBM Pulled that on me with a
thinkpad. They told me it was 6 had to be dead after the tech guy said
5. I sent it in and they then said 6. I sold it. Never to buy a IBM Again.

You can always help it along to that magic number of 3. :)




x0054 wrote:
> I was wondering what are the dead pixil policies of major computer
> manufacturers. I am now fighting with Alienware because the are refusing to
> exchange a unit that has 2 dead pixils in the middle of the screen,
> claiming that I need at least 3!
>
> I would never buy from them in the first place, the laptop was bought by my
> mom, but now I have to fix the situation.
>
> Any way, just wondering what other computer companies to never ever buy
> from.
>
> - Bogdan

Have you checked for stuck pixels? The two errors are dead and stuck.
You also didn't say how dead the pixels are. Remember that each
"visible" pixel is actually three pixels, each a different (primary)
color. If you have a third "stuck" pixel anywhere, you've met the "three
bad pixels" criteria for replacement. I'd also try to get a test utility
that will display a single (primary) color at a time to see if there's
another bad one of any color anywhere on the screen.

If the two dead pixels are adjacent, you can try making a case with the
manufacturer that having two dead pixels next to each other is a much
more significant error than two single pixels located in different areas
of the screen.

Most LCD screens are considered functional with a few bad pixels. Each
manufactured has its own standards for determining what is a "bad"
display. Some manufacturers have different standards for dead and stuck
pixels.

Phil Sherman


x0054 wrote:
> I was wondering what are the dead pixil policies of major computer
> manufacturers. I am now fighting with Alienware because the are refusing to
> exchange a unit that has 2 dead pixils in the middle of the screen,
> claiming that I need at least 3!
>
> I would never buy from them in the first place, the laptop was bought by my
> mom, but now I have to fix the situation.
>
> Any way, just wondering what other computer companies to never ever buy
> from.
>
> - Bogdan

Phil Sherman <psherman@ameritech.net> wrote in
news:KoZkh.7804$yC5.2559@newssvr27.news.prodigy.ne t:

> x0054 wrote:
>> I was wondering what are the dead pixil policies of major computer
>> manufacturers. I am now fighting with Alienware because the are
>> refusing to exchange a unit that has 2 dead pixils in the middle of
>> the screen, claiming that I need at least 3!
>>
>> I would never buy from them in the first place, the laptop was bought
>> by my mom, but now I have to fix the situation.
>>
>> Any way, just wondering what other computer companies to never ever
>> buy from.
>>
>> - Bogdan
>
> Have you checked for stuck pixels? The two errors are dead and stuck.
> You also didn't say how dead the pixels are. Remember that each
> "visible" pixel is actually three pixels, each a different (primary)
> color. If you have a third "stuck" pixel anywhere, you've met the
> "three bad pixels" criteria for replacement. I'd also try to get a
> test utility that will display a single (primary) color at a time to
> see if there's another bad one of any color anywhere on the screen.
>
> If the two dead pixels are adjacent, you can try making a case with
> the manufacturer that having two dead pixels next to each other is a
> much more significant error than two single pixels located in
> different areas of the screen.
>
> Most LCD screens are considered functional with a few bad pixels. Each
> manufactured has its own standards for determining what is a "bad"
> display. Some manufacturers have different standards for dead and
> stuck pixels.
>
> Phil Sherman

Thanks, I'll check for the stuck pixels. The two that are dead are
completely dead, that is they only show black, or rather nothing. But
it's possible that there is a stuck pixel, and then I might be able to
exchange it.

As far as negotiating with them, that's a dead end. Alienware has
absolutely horrible tech support. When I called up about the dead pixels
they tolled me to reinstall Windows to make sure it's not a software
issue! Plus, I had to switch tech guys twice, because they do not
actually work for alienware, but rather just screen readers for many
different companies. So you are basically talking to a guy in india who
in a horrible english is reading something from the screen, some times
not actually realizing that he is reading about a laptop rather then a
toaster or something else. Any way, I am having a horrible experience
with the company, would not recommend to ever buy from them.

Thanks for the stuck pixel idea though.

- Bogdan

You realize that Alienware is now owned by and a division of Dell, right?


x0054 wrote:
> Phil Sherman <psherman@ameritech.net> wrote in
> news:KoZkh.7804$yC5.2559@newssvr27.news.prodigy.ne t:
>
>> x0054 wrote:
>>> I was wondering what are the dead pixil policies of major computer
>>> manufacturers. I am now fighting with Alienware because the are
>>> refusing to exchange a unit that has 2 dead pixils in the middle of
>>> the screen, claiming that I need at least 3!
>>>
>>> I would never buy from them in the first place, the laptop was bought
>>> by my mom, but now I have to fix the situation.
>>>
>>> Any way, just wondering what other computer companies to never ever
>>> buy from.
>>>
>>> - Bogdan
>> Have you checked for stuck pixels? The two errors are dead and stuck.
>> You also didn't say how dead the pixels are. Remember that each
>> "visible" pixel is actually three pixels, each a different (primary)
>> color. If you have a third "stuck" pixel anywhere, you've met the
>> "three bad pixels" criteria for replacement. I'd also try to get a
>> test utility that will display a single (primary) color at a time to
>> see if there's another bad one of any color anywhere on the screen.
>>
>> If the two dead pixels are adjacent, you can try making a case with
>> the manufacturer that having two dead pixels next to each other is a
>> much more significant error than two single pixels located in
>> different areas of the screen.
>>
>> Most LCD screens are considered functional with a few bad pixels. Each
>> manufactured has its own standards for determining what is a "bad"
>> display. Some manufacturers have different standards for dead and
>> stuck pixels.
>>
>> Phil Sherman
>
> Thanks, I'll check for the stuck pixels. The two that are dead are
> completely dead, that is they only show black, or rather nothing. But
> it's possible that there is a stuck pixel, and then I might be able to
> exchange it.
>
> As far as negotiating with them, that's a dead end. Alienware has
> absolutely horrible tech support. When I called up about the dead pixels
> they tolled me to reinstall Windows to make sure it's not a software
> issue! Plus, I had to switch tech guys twice, because they do not
> actually work for alienware, but rather just screen readers for many
> different companies. So you are basically talking to a guy in india who
> in a horrible english is reading something from the screen, some times
> not actually realizing that he is reading about a laptop rather then a
> toaster or something else. Any way, I am having a horrible experience
> with the company, would not recommend to ever buy from them.
>
> Thanks for the stuck pixel idea though.
>
> - Bogdan

If they are black in all three colors, then you have six dead pixels (3
colors times 2 locations) and should meet the replacement criteria.

The only way to verify this is with a test program that lights up all of
a primary color's pixels at a time. You'll see the hole in each color.

Phil Sherman


x0054 wrote:
> Phil Sherman <psherman@ameritech.net> wrote in
> news:KoZkh.7804$yC5.2559@newssvr27.news.prodigy.ne t:
>
>> x0054 wrote:
>>> I was wondering what are the dead pixil policies of major computer
>>> manufacturers. I am now fighting with Alienware because the are
>>> refusing to exchange a unit that has 2 dead pixils in the middle of
>>> the screen, claiming that I need at least 3!
>>>
>>> I would never buy from them in the first place, the laptop was bought
>>> by my mom, but now I have to fix the situation.
>>>
>>> Any way, just wondering what other computer companies to never ever
>>> buy from.
>>>
>>> - Bogdan
>> Have you checked for stuck pixels? The two errors are dead and stuck.
>> You also didn't say how dead the pixels are. Remember that each
>> "visible" pixel is actually three pixels, each a different (primary)
>> color. If you have a third "stuck" pixel anywhere, you've met the
>> "three bad pixels" criteria for replacement. I'd also try to get a
>> test utility that will display a single (primary) color at a time to
>> see if there's another bad one of any color anywhere on the screen.
>>
>> If the two dead pixels are adjacent, you can try making a case with
>> the manufacturer that having two dead pixels next to each other is a
>> much more significant error than two single pixels located in
>> different areas of the screen.
>>
>> Most LCD screens are considered functional with a few bad pixels. Each
>> manufactured has its own standards for determining what is a "bad"
>> display. Some manufacturers have different standards for dead and
>> stuck pixels.
>>
>> Phil Sherman
>
> Thanks, I'll check for the stuck pixels. The two that are dead are
> completely dead, that is they only show black, or rather nothing. But
> it's possible that there is a stuck pixel, and then I might be able to
> exchange it.
>
> As far as negotiating with them, that's a dead end. Alienware has
> absolutely horrible tech support. When I called up about the dead pixels
> they tolled me to reinstall Windows to make sure it's not a software
> issue! Plus, I had to switch tech guys twice, because they do not
> actually work for alienware, but rather just screen readers for many
> different companies. So you are basically talking to a guy in india who
> in a horrible english is reading something from the screen, some times
> not actually realizing that he is reading about a laptop rather then a
> toaster or something else. Any way, I am having a horrible experience
> with the company, would not recommend to ever buy from them.
>
> Thanks for the stuck pixel idea though.
>
> - Bogdan

Phil Sherman wrote:
> If they are black in all three colors, then you have six dead pixels (3
> colors times 2 locations) and should meet the replacement criteria.
>
> The only way to verify this is with a test program that lights up all of
> a primary color's pixels at a time. You'll see the hole in each color.
>
> <snip>

http://www.laptopshowcase.co.uk/downloads.php?id=1

Notan

I have decided I btter go with VPC (virtual pc). I have the
sisk already and its supposed to accept intermix of more than
one windows platform. But thanks forall your warnings and
tips about doing it via cmos manipulations.
Joe


************************************************** ************************
* Ham since 1937 HiSchool Sophomore ex W9ZUU, KP4EX, W4FAG, KH6ARG KH6JF *
* WW2 Vet since Sep 1940 to just After VJ day. US Signal Corps AACS *
************************************************** ************************




On Fri, 29 Dec 2006, Phil Sherman wrote:

> Have you checked for stuck pixels? The two errors are dead and stuck. You
> also didn't say how dead the pixels are. Remember that each "visible" pixel
> is actually three pixels, each a different (primary) color. If you have a
> third "stuck" pixel anywhere, you've met the "three bad pixels" criteria for
> replacement. I'd also try to get a test utility that will display a single
> (primary) color at a time to see if there's another bad one of any color
> anywhere on the screen.
>
> If the two dead pixels are adjacent, you can try making a case with the
> manufacturer that having two dead pixels next to each other is a much more
> significant error than two single pixels located in different areas of the
> screen.
>
> Most LCD screens are considered functional with a few bad pixels. Each
> manufactured has its own standards for determining what is a "bad" display.
> Some manufacturers have different standards for dead and stuck pixels.
>
> Phil Sherman
>
>
> x0054 wrote:
>> I was wondering what are the dead pixil policies of major computer
>> manufacturers. I am now fighting with Alienware because the are refusing to
>> exchange a unit that has 2 dead pixils in the middle of the screen,
>> claiming that I need at least 3!
>>
>> I would never buy from them in the first place, the laptop was bought by my
>> mom, but now I have to fix the situation.
>>
>> Any way, just wondering what other computer companies to never ever buy
>> from.
>>
>> - Bogdan
>