A good friend just had a most frustrating experience with Lenovo Tech
support. He often purchases Thinkpads for businesses. Last week the
keyboard on one went "bad." Tech support claims he obviously spilled
something on the keyboard (which he certainly had not) and refused to
help. They also refused to allow him to appeal to a supervisor.

I am wondering if this is any indication of future tech support from Lenovo?
Mahl

"Mahlon Wagner" <mwagner2@twcny.rr.com> wrote in message
news:GEZgh.6070$nq5.1107@twister.nyroc.rr.com
> A good friend just had a most frustrating experience with Lenovo Tech
> support. He often purchases Thinkpads for businesses. Last week the
> keyboard on one went "bad." Tech support claims he obviously spilled
> something on the keyboard (which he certainly had not) and refused to
> help. They also refused to allow him to appeal to a supervisor.
>
> I am wondering if this is any indication of future tech support from
> Lenovo? Mahl

Not only from Lenovo, but from the rest as well I am afraid. The only
way to fight back is to form a group and hire lobbyist. The days of the
individuals of fighting back is long over I am afraid. <sigh>

--
Bill

BillW50 wrote:
>
> "Mahlon Wagner" <mwagner2@twcny.rr.com> wrote in message
> news:GEZgh.6070$nq5.1107@twister.nyroc.rr.com
> > A good friend just had a most frustrating experience with Lenovo Tech
> > support. He often purchases Thinkpads for businesses. Last week the
> > keyboard on one went "bad." Tech support claims he obviously spilled
> > something on the keyboard (which he certainly had not) and refused to
> > help. They also refused to allow him to appeal to a supervisor.
> >
> > I am wondering if this is any indication of future tech support from
> > Lenovo? Mahl
>
> Not only from Lenovo, but from the rest as well I am afraid. The only
> way to fight back is to form a group and hire lobbyist. The days of the
> individuals of fighting back is long over I am afraid. <sigh>

Again, good tech support is out there. It's just that, these days,
you have to pay for it, whereas it used to be included in the price
of purchase.

Notan

"Notan" <notan@ddress.thatcanbespammed> wrote in message
news:45847680.A7E99492@ddress.thatcanbespammed
> BillW50 wrote:
>>
>> "Mahlon Wagner" <mwagner2@twcny.rr.com> wrote in message
>> news:GEZgh.6070$nq5.1107@twister.nyroc.rr.com
>>> A good friend just had a most frustrating experience with Lenovo
>>> Tech support. He often purchases Thinkpads for businesses. Last
>>> week the keyboard on one went "bad." Tech support claims he
>>> obviously spilled something on the keyboard (which he certainly had
>>> not) and refused to help. They also refused to allow him to appeal
>>> to a supervisor.
>>>
>>> I am wondering if this is any indication of future tech support from
>>> Lenovo? Mahl
>>
>> Not only from Lenovo, but from the rest as well I am afraid. The only
>> way to fight back is to form a group and hire lobbyist. The days of
>> the individuals of fighting back is long over I am afraid. <sigh>
>
> Again, good tech support is out there. It's just that, these days,
> you have to pay for it, whereas it used to be included in the price
> of purchase.
>
> Notan

Oh? I believe the best tech support is these newsgroups! It's free and
better than paid in most cases. ;) Even paid support doesn't do much
good IMHO. People have been using computers and offer their services for
free before those paid people where ever born are far better IMHO. ;)

--
Bill

In news:em1r4c$st3$1@aioe.org "BillW50" <BillW50@aol.kom> wrote:

> "Mahlon Wagner" <mwagner2@twcny.rr.com> wrote in message
> news:GEZgh.6070$nq5.1107@twister.nyroc.rr.com

>>
>> I am wondering if this is any indication of future tech support from
>> Lenovo? Mahl
>
> Not only from Lenovo, but from the rest as well I am afraid. The only
> way to fight back is to form a group and hire lobbyist.

A lobbyist?

You expect some government (which one? China? India?) to help you?

That's funny!

--
Bert Hyman St. Paul, MN bert@iphouse.com

"Bert Hyman" <bert@iphouse.com> wrote in message
news:Xns989BB4E134DBBVeebleFetzer@216.250.184.7
> In news:em1r4c$st3$1@aioe.org "BillW50" <BillW50@aol.kom> wrote:
>
>> "Mahlon Wagner" <mwagner2@twcny.rr.com> wrote in message
>> news:GEZgh.6070$nq5.1107@twister.nyroc.rr.com
>
>>> I am wondering if this is any indication of future tech support from
>>> Lenovo? Mahl
>>
>> Not only from Lenovo, but from the rest as well I am afraid. The only
>> way to fight back is to form a group and hire lobbyist.
>
> A lobbyist?
>
> You expect some government (which one? China? India?) to help you?
>
> That's funny!

Sorry it is isn't it? lol

--
Bill

BillW50 wrote:
>
> "Notan" <notan@ddress.thatcanbespammed> wrote in message
> news:45847680.A7E99492@ddress.thatcanbespammed
> > BillW50 wrote:
> >>
> >> "Mahlon Wagner" <mwagner2@twcny.rr.com> wrote in message
> >> news:GEZgh.6070$nq5.1107@twister.nyroc.rr.com
> >>> A good friend just had a most frustrating experience with Lenovo
> >>> Tech support. He often purchases Thinkpads for businesses. Last
> >>> week the keyboard on one went "bad." Tech support claims he
> >>> obviously spilled something on the keyboard (which he certainly had
> >>> not) and refused to help. They also refused to allow him to appeal
> >>> to a supervisor.
> >>>
> >>> I am wondering if this is any indication of future tech support from
> >>> Lenovo? Mahl
> >>
> >> Not only from Lenovo, but from the rest as well I am afraid. The only
> >> way to fight back is to form a group and hire lobbyist. The days of
> >> the individuals of fighting back is long over I am afraid. <sigh>
> >
> > Again, good tech support is out there. It's just that, these days,
> > you have to pay for it, whereas it used to be included in the price
> > of purchase.
> >
> > Notan
>
> Oh? I believe the best tech support is these newsgroups! It's free and
> better than paid in most cases. ;) Even paid support doesn't do much
> good IMHO. People have been using computers and offer their services for
> free before those paid people where ever born are far better IMHO. ;)

Tech support includes hardware replacement, something newgroups can't provide.

Notan

Mahlon Wagner wrote:
> A good friend just had a most frustrating experience with Lenovo Tech
> support. He often purchases Thinkpads for businesses. Last week the
> keyboard on one went "bad." Tech support claims he obviously spilled
> something on the keyboard (which he certainly had not) and refused to
> help. They also refused to allow him to appeal to a supervisor.

Either your friend didn't tell you the _whole_ story or he's lying.

If that's _not_ the case, have him email me, I'm sure you can figure out how
to unmunge my address.

If the Thinkpad is still in warranty, a phone call to customer support will
get him a new keyboard in 24 hours and a link to a webpage with directions
on how to install it.
--
James

Visit the Thinkpad Forums
http://forum.thinkpads.com

your friends story doesn't make sense, if the keyboard is bad and is under
warranty
there should be no problems getting a new one. First of all if he told them
he spilled
fluid on the keyboard that was not the thing to do. He should just say it
quit working
and that is it.

"Mahlon Wagner" <mwagner2@twcny.rr.com> wrote in message
news:GEZgh.6070$nq5.1107@twister.nyroc.rr.com...
>A good friend just had a most frustrating experience with Lenovo Tech
>support. He often purchases Thinkpads for businesses. Last week the
>keyboard on one went "bad." Tech support claims he obviously spilled
>something on the keyboard (which he certainly had not) and refused to help.
>They also refused to allow him to appeal to a supervisor.
>
> I am wondering if this is any indication of future tech support from
> Lenovo?
> Mahl

I just had to replace the keyboard on my Thinkpad and it cost
about $107 total with shipping. Took all of 5 minutes, but the
quality of the replacement is not the same as the original, has a
different touch and feel.

"cbx" <nospam@nospam.com> wrote in message
news:jt8eo29kd9nl6v39kefub9cqbjjal1clju@4ax.com
> I just had to replace the keyboard on my Thinkpad and it cost
> about $107 total with shipping. Took all of 5 minutes, but the
> quality of the replacement is not the same as the original, has a
> different touch and feel.

Yes! And your question was? Oh you wanted the original keyboard? Best
place is looking other than the original manufacture. Like on eBay, but
it is a gamble. as they might be selling the same bad replacement.
<sigh>

I hate to be blunt, but I am just telling it as it is okay? I don't like
it either, trust me!

--
Bill

Since IBM sold all PC production lines to China
Lenovo products should be avoided.

We have some Thinkpads T series and they have been working properly
for a long time. Two new Lenovo laptops fallen apart after 2 months.

GA.


Mahlon Wagner wrote:
> A good friend just had a most frustrating experience with Lenovo Tech
> support. He often purchases Thinkpads for businesses. Last week the
> keyboard on one went "bad." Tech support claims he obviously spilled
> something on the keyboard (which he certainly had not) and refused to
> help. They also refused to allow him to appeal to a supervisor.
>
> I am wondering if this is any indication of future tech support from
> Lenovo?
> Mahl

Gomez Adams wrote:
> Since IBM sold all PC production lines to China
> Lenovo products should be avoided.

Why? Are you against their politics or their manufacturing ability?

> We have some Thinkpads T series and they have been working properly
> for a long time. Two new Lenovo laptops fallen apart after 2 months.

There's a vast difference between a Lenovo laptop and a Thinkpad by Lenovo.
To which are you referring?
--
James

Visit the Thinkpad Forums
http://forum.thinkpads.com

"Notan" <notan@ddress.thatcanbespammed> wrote in message
news:4584A289.B3301CD3@ddress.thatcanbespammed
> BillW50 wrote:
>>
>> "Notan" <notan@ddress.thatcanbespammed> wrote in message
>> news:45847680.A7E99492@ddress.thatcanbespammed
>>> BillW50 wrote:
>>>>
>>>> "Mahlon Wagner" <mwagner2@twcny.rr.com> wrote in message
>>>> news:GEZgh.6070$nq5.1107@twister.nyroc.rr.com
>>>>> A good friend just had a most frustrating experience with Lenovo
>>>>> Tech support. He often purchases Thinkpads for businesses. Last
>>>>> week the keyboard on one went "bad." Tech support claims he
>>>>> obviously spilled something on the keyboard (which he certainly
>>>>> had not) and refused to help. They also refused to allow him to
>>>>> appeal to a supervisor.
>>>>>
>>>>> I am wondering if this is any indication of future tech support
>>>>> from Lenovo? Mahl
>>>>
>>>> Not only from Lenovo, but from the rest as well I am afraid. The
>>>> only way to fight back is to form a group and hire lobbyist. The
>>>> days of the individuals of fighting back is long over I am afraid.
>>>> <sigh>
>>>
>>> Again, good tech support is out there. It's just that, these days,
>>> you have to pay for it, whereas it used to be included in the price
>>> of purchase.
>>>
>>> Notan
>>
>> Oh? I believe the best tech support is these newsgroups! It's free
>> and better than paid in most cases. ;) Even paid support doesn't do
>> much good IMHO. People have been using computers and offer their
>> services for free before those paid people where ever born are far
>> better IMHO. ;)
>
> Tech support includes hardware replacement, something newgroups can't
> provide.
>
> Notan

Umm... well... that is debatable! I bought an Avatar HTPC (Home Theater
PC) from HSN of all people back in 2002. Worst mistake of my life! About
$800 completely down the drain. Customer support was useless. Later I
believe the unit was built with faulty electrolytic caps which a company
from Taiwan (or one of those countries) which had stolen a formula from
Japan and one part of the formula was missing. Which most of the
electrolytic caps failed like within a year.

I know I sit on the sidelines on this issue. But I don't trust customer
support or replacement parts will come my way at all. Yes it can happen,
but I don't bet on it. Thus I buy cheap and often and go it alone. Well
the newsgroups helps a lot. Even for looking for replacement parts.
<grin>

--
Bill

"JHEM" <James@ESAD.SPAMMERS.thinkpads.com> wrote in message
news:Kq2hh.157$mT6.135@trnddc07
> Mahlon Wagner wrote:
>> A good friend just had a most frustrating experience with Lenovo Tech
>> support. He often purchases Thinkpads for businesses. Last week
>> the keyboard on one went "bad." Tech support claims he obviously
>> spilled something on the keyboard (which he certainly had not) and
>> refused to help. They also refused to allow him to appeal to a
>> supervisor.
>
> Either your friend didn't tell you the _whole_ story or he's lying.
>
> If that's _not_ the case, have him email me, I'm sure you can figure
> out how to unmunge my address.
>
> If the Thinkpad is still in warranty, a phone call to customer
> support will get him a new keyboard in 24 hours and a link to a
> webpage with directions on how to install it.

Oh I don't know? I have dealt with a number of computer electronic
companies that had a poor design and they do everything they can to
cover it up. They have your money, so they really don't care anymore.
<sigh>

--
Bill