A few months ago I bought a Sony TX27GP. I love it BUT.....
The screen flexes and presses down on the keyboard when it's stored in the
bag .This marks the screen. Some of the marks are now actually scratches. I
took it back to Sony service and they tried to duck the warranty screen
replacement by saying I had maltreated the unit. I had to fight very hard to
get it changed. Anyone else having this problem with the same machine??



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Keevil: most laptops get a screen "marking" from the keyboards; not usually
do they scratch, but it is not all that unusual. I've never had a laptop
screen get scratched/penetrated, and I have a Sony Vaio. Good luck; first
try the warranty folks; then the office of the president in Florida. If
that doesn't work; your last resort will be to make a complaint to the
secretary of state's office in the state it was purchased, state it was
manufactured in, and state where the warranty is (CA), and state where their
corporate offices are (FL). But that is pretty extreme, when the damage may
be the result of how you carried the laptop... good luck. dr

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"-keevill-" <keevillus******.com> wrote in message
news:45454c4d$0$12096$88260bb3@free.teranews.com.. .
>A few months ago I bought a Sony TX27GP. I love it BUT.....
> The screen flexes and presses down on the keyboard when it's stored in the
> bag .This marks the screen. Some of the marks are now actually scratches.
> I took it back to Sony service and they tried to duck the warranty screen
> replacement by saying I had maltreated the unit. I had to fight very hard
> to get it changed. Anyone else having this problem with the same machine??
>
>
> --
> Posted via a free Usenet account from http://www.teranews.com
>

I would strongly disagree. This should never happen. The only time
that I've seen anything like this (and I service laptops, see 100-200
per year) is when someone installs an "eraser tip" type Trackpoint cover
incorrectly (or using the wrong part number tip).

I'd look to see that the keyboard itself is properly mounted, and that
there are no missing "bumpers" on the lid.


dr <dr@better-price.biz. wrote:
> Keevil: most laptops get a screen "marking" from the keyboards; not usually
> do they scratch, but it is not all that unusual. I've never had a laptop
> screen get scratched/penetrated, and I have a Sony Vaio. Good luck; first
> try the warranty folks; then the office of the president in Florida. If
> that doesn't work; your last resort will be to make a complaint to the
> secretary of state's office in the state it was purchased, state it was
> manufactured in, and state where the warranty is (CA), and state where their
> corporate offices are (FL). But that is pretty extreme, when the damage may
> be the result of how you carried the laptop... good luck. dr
>

Barry Watzman wrote:
> I would strongly disagree. This should never happen. The only time
> that I've seen anything like this (and I service laptops, see 100-200
> per year) is when someone installs an "eraser tip" type Trackpoint cover
> incorrectly (or using the wrong part number tip).
>
> I'd look to see that the keyboard itself is properly mounted, and that
> there are no missing "bumpers" on the lid.
>
>
> dr <dr@better-price.biz. wrote:
>
>> Keevil: most laptops get a screen "marking" from the keyboards; not
>> usually do they scratch, but it is not all that unusual. I've never
>> had a laptop screen get scratched/penetrated, and I have a Sony Vaio.
>> Good luck; first try the warranty folks; then the office of the
>> president in Florida. If that doesn't work; your last resort will be
>> to make a complaint to the secretary of state's office in the state it
>> was purchased, state it was manufactured in, and state where the
>> warranty is (CA), and state where their corporate offices are (FL).
>> But that is pretty extreme, when the damage may be the result of how
>> you carried the laptop... good luck. dr
>>
I don't fix laptops for a living, but EVERY used laptop I've ever bought
has had scuffs on the screen from the keyboard. I'd rather have a
laptop that's 1/8" thicker and not scuff the screen...but the vendors
don't seem to see it that way.
I have a friend who's an IT professional responsible for many laptops.
He always puts a soft cloth on the keyboard before closing the lid to
reduce marking. I'd suggest it's a very common problem. Mis-assembly
aggrivates it.
mike

"dr >" <dr@better-price.biz.<delete-obvious> wrote in message
news:cPCdnWpkfZ-N8NjYnZ2dnUVZ_s6dnZ2d@insightbb.com
> Keevil: most laptops get a screen "marking" from the keyboards; not
> usually do they scratch, but it is not all that unusual. I've never
> had a laptop screen get scratched/penetrated, and I have a Sony Vaio.
> Good luck; first try the warranty folks; then the office of the
> president in Florida. If that doesn't work; your last resort will be
> to make a complaint to the secretary of state's office in the state
> it was purchased, state it was manufactured in, and state where the
> warranty is (CA), and state where their corporate offices are (FL).
> But that is pretty extreme, when the damage may be the result of how
> you carried the laptop... good luck. dr

I have never ever seen this. Although I have never own a Sony either.
Just Epson, Sharp, Toshiba, and Gateway.

--
Bill

"mike" <spamme9******.com> wrote in message
news:sxp1h.9533$HY5.5093@trnddc06...
> Barry Watzman wrote:
>> I would strongly disagree. This should never happen. The only time that
>> I've seen anything like this (and I service laptops, see 100-200 per
>> year) is when someone installs an "eraser tip" type Trackpoint cover
>> incorrectly (or using the wrong part number tip).
>>
>> I'd look to see that the keyboard itself is properly mounted, and that
>> there are no missing "bumpers" on the lid.
>>
>>
>> dr <dr@better-price.biz. wrote:
>>
>>> Keevil: most laptops get a screen "marking" from the keyboards; not
>>> usually do they scratch, but it is not all that unusual. I've never had
>>> a laptop screen get scratched/penetrated, and I have a Sony Vaio. Good
>>> luck; first try the warranty folks; then the office of the president in
>>> Florida. If that doesn't work; your last resort will be to make a
>>> complaint to the secretary of state's office in the state it was
>>> purchased, state it was manufactured in, and state where the warranty is
>>> (CA), and state where their corporate offices are (FL). But that is
>>> pretty extreme, when the damage may be the result of how you carried the
>>> laptop... good luck. dr
>>>
> I don't fix laptops for a living, but EVERY used laptop I've ever bought
> has had scuffs on the screen from the keyboard. I'd rather have a laptop
> that's 1/8" thicker and not scuff the screen...but the vendors don't seem
> to see it that way.
> I have a friend who's an IT professional responsible for many laptops.
> He always puts a soft cloth on the keyboard before closing the lid to
> reduce marking. I'd suggest it's a very common problem. Mis-assembly
> aggrivates it.
> mike



It seems to me that this problem is caused primarily because the screen is
so thin and in order to make the laptop small and light that it flexes onto
the keyboard when it is folded up and packed in my bag. I have now taken to
doing exactly what the person above suggests namely putting a soft cloth on
to the keyboard prior to closing the lid. Incidentally, the sales people in
the Sony shop claim that they have never seen this before nevertheless the
service people didn't want to assist. I have heard poor reports of Sony
service from various people not just in my country and I probably will not
purchase a Sony product to gain which is a pity because this product I'm
using now is very good.
-keevill-



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"mike" <spamme9******.com> wrote in message
news:sxp1h.9533$HY5.5093@trnddc06
> I don't fix laptops for a living, but EVERY used laptop I've ever
> bought has had scuffs on the screen from the keyboard. I'd rather
> have a laptop that's 1/8" thicker and not scuff the screen...but the
> vendors don't seem to see it that way.
>
> I have a friend who's an IT professional responsible for many laptops.
> He always puts a soft cloth on the keyboard before closing the lid to
> reduce marking. I'd suggest it's a very common problem. Mis-assembly
> aggrivates it.

I've never seen this at all. And I have been buying laptops since '84.
We must be purchasing from totally different manufactures. ;)

--
Bill