Hi all,

Help! I am attempting to connect my Ximeta external hard drive to my laptop, but I'm encountering problems. The computer recognizes I've plugged in something via USB, and it actually worked for a brief minute - I accessed a few of the files, but then it froze. Now the drive won't show up in my list of drives, and when I go to the disk management tool, it doesn't show up as a named drive, but it's showing up in the list at the bottom as "Drive 0" and it says it's not initialized. So I assume it thinks it's a brand new drive?

Any suggestions as to what I can do? Many thanks!