Patrick -

You can point people to these posts:
http://blogs.msdn.com/descapa/archiv...25/606732.aspx
http://blogs.msdn.com/descapa/archiv...19/670384.aspx

Hope this helps


"Patrick Schmid [MVP]" <pds-ms@nospam.pschmid.net> wrote in message
news:eahwuCA6GHA.4116@TK2MSFTNGP03.phx.gbl...
> When you send a crash report to Microsoft, it gets identified and sorted
> by an automated system into a crash bucket. Think of a crash bucket being
> something that contains all identical crashes. Once the report has been
> fully transmitted to MS, the system will record a crash bucket number on
> your computer.
> In XP, you can find it the following way:
> Control Panel, Administrative Tools, Event Viewer. Select Application. The
> list of events there are sorted by date & time, with the most recent entry
> first. Scroll to the date & time when you experienced the crash. You will
> see two entries there that matter. First there will be a red Error entry
> from Microsoft Office 12. This records that the program crashed.
> Immediately after that (time-wise, but in the event viewer above the error
> event) is an Information event also from Microsoft Office 12. That
> particular Information event contains the crash bucket number. Double
> click on the event. The easiest way to get this into your bug report, is
> to click the copy symbol and paste it into the bug report. It will paste
> more than just the number, but that is actually good. Microsoft can find
> your particular crash the best way if it has the bucket number and the
> date and time when it happened.
> Note, if you didn't send the error report to Microsoft, then there will be
> only a red Error event and no Information event with the bucket number. In
> that case, reproduce the crash and make sure to send the report that time.
>
> Patrick Schmid [OneNote MVP]
> --------------
> http://pschmid.net
> ***
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>
> "HotRats" <HotRats@discussions.microsoft.com> wrote in message
> news:4FD70DB5-5E8C-48D2-B5F4-B27D5455D2A6@microsoft.com:
>
>> Sure. But what's a "crash bucket number"?
>>
>> "Alex <MS>" wrote:
>>
>> > Can you go to http://connect.microsoft.com/onenote/ and report this
>> > issue,
>> > including the crash bucket number? Thanks!
>> >
>> > - Alex <MS>
>> >
>> > "HotRats" wrote:
>> >
>> > > I have been wrestling with a crashing problem for 2 weeks. I
>> > > discovered this
>> > > morning that at least one factor causing the crashes is that MS
>> > > indexing was
>> > > running concurrently. This happened even when I switched indexing to
>> > > "snooze."
>> > > Had to turn off indexing altogether to prevent crashes.
>