This is a crisitism.

I am using ON2003 and it has some bugs.
For example it sometimes does not recognaise a text copy.
When I copy the text and try to paste it,
it pastes not what I have just copied but the previous one.
There are some other deficiencies of ON2003 that was mentioned in this
group.

I dont understand why MS does not fix problems of it.

I am buying a car, and after using it for sometime, I discover that it has
factory problems.
I go the service, and they tell me "we can not fix, we are working on a new
version".
Does not make sense.

And MVPs, please do not immeditely defend MS here.
Whatever a critisim is made here, it seems that you tend to object blindly.

As a customer, I think I have a point here, and whenever
a customer makes a complaint, he'she finds a huge company in front of
her/him
that I feel powerless because the representative is not a human, but a
company.

That is it.

"exciter" <t24680********.com> wrote in message
news:%23vMjUpGmHHA.4852@TK2MSFTNGP03.phx.gbl...
> I am using ON2003 and it has some bugs.
> For example it sometimes does not recognaise a text copy.
> When I copy the text and try to paste it,
> it pastes not what I have just copied but the previous one.

That sounds like a bug in the clipboard more than OneNote, but o.k.

> There are some other deficiencies of ON2003 that was mentioned in this
> group.

Yes, that's why a new and improved version was developed and released. :)

> I dont understand why MS does not fix problems of it.

They did. The fixes are collectively called "OneNote 2007."

If you're asking for some of those fixes to be retroactively applied to
OneNote 2003 you might get a little bit of that, but the reality is that
they are unlikely to devote development resources to fix relatively trivial
issues with OneNote 2003 when those resources are needed to maintain OneNote
2007 and develop OneNote 14 (which will probably be OneNote 2009 or
something like that). The OneNote team is not so large that they can afford
to devote a lot of attention to a product that is already "obsolete".

> I am buying a car, and after using it for sometime, I discover that it has
> factory problems.
> I go the service, and they tell me "we can not fix, we are working on a
> new
> version".
> Does not make sense.

That depends upon what the problems are and how old the car is. The "Lemon
Law" for automobiles recognizes that at some point problems with the car are
no longer the responsibility of the original manufacturer to fix.

Of course OneNote is not a car. A better analogy might be if you had a
problem with your 4-year-old golf bag.

> And MVPs, please do not immeditely defend MS here.

Oh. Sorry. Never mind. Please continue. :-)

> Whatever a critisim is made here, it seems that you tend to object
> blindly.

I see very well, thanks. If you just want to post things and not have
anybody respond to what you say then you might consider getting a blog (and
disabling the comments feature). Otherwise if you're going to post in a
newsgroup then you may well get discussion of what you post, as is the
nature of such forums.

> As a customer, I think I have a point here, and whenever
> a customer makes a complaint, he'she finds a huge company in front of
> her/him that I feel powerless because the representative is not a human,
> but a
> company.

Well, that's understandable. Nobody argues that OneNote 2003 was perfect
but as is the nature of all software the products tend to be imperfect.
With each subsequent version the product (we hope) gets better and better,
though of course "better" is entirely subjective when it comes to things
like software. Software also tends to have bugs in it - some programs more
than others. Some of those bugs are fixed through hotfixes or patches and
some aren't. OneNote 2003 had at least two service packs and a number of
hotfixes to address issues with it. The other issue is in the definition
of a "bug." Some people think a lack of functionality constitutes a "bug"
whereas others think it's only a "bug" if there is data loss. The reality
is somewhere in between but I suspect, and I'm not speaking for MS here,
that as the product ages the "bugs" that are going to get fixed will have to
meet a higher and higher threshold of severity. In otherwords if there
really is a paste from clipboard problem and it's found during Beta then
it's almost certain to be fixed. If it's found immediately after release
then it's very likely to be fixed. If it's found a year later, it'll
probably be fixed. If it's found 5 months after the next version of the
product, which doesn't suffer from the same issue, has been released...the
odds of it being fixed have dropped dramatically. That's basic economics.

If you were unhappy with OneNote 2003 there was a window of time in which
you could have returned it and got your money back. If you were satisfied
with the basic functionality but found problems that you felt were "bugs"
then you had a window of time, a couple of years really, to voice those
concerns during which MS would give serious consideration to fixing those
issues if they could. Quite a few problems in the product were fixed during
OneNote 2003's lifespan either through hotfixes or service packs. If your
issues weren't among those then either those issues weren't brought to
Microsoft's attention at the time or the determination was made that it
didn't make sense to devote the resources to fixing them in OneNote 2003.

Like all software, OneNote 2003 was eventually replaced with the next
version: OneNote 2007. OneNote 2007 corrects a number of the shortcomings
of OneNote 2003 and is generally regarded as a much better, though still
imperfect, product. Someday we will all be here marvelling at how much
better OneNote 2009 is than OneNote 2007 was while others will complain that
it still lacks functionality that was really important to them. Such is the
nature of the software business.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com

| > I dont understand why MS does not fix problems of it.
|
| They did. The fixes are collectively called "OneNote 2007."

What a good summary of my point.

| If you're asking for some of those fixes to be retroactively applied to
| OneNote 2003 you might get a little bit of that, but the reality is that
| they are unlikely to devote development resources to fix relatively
trivial
| issues with OneNote 2003 when those resources are needed to maintain
OneNote
| 2007 and develop OneNote 14 (which will probably be OneNote 2009 or
| something like that). The OneNote team is not so large that they can
afford
| to devote a lot of attention to a product that is already "obsolete".

This a policy at the disadvanatage if customers. Make a product, fix major
bugs,
but leave the ON2003 customers alone after. This is a choice the company
makes.
If the company wants, it can fix bugs for a longer time.
This will cost money to the company. Well since customers are left with no
choice,
they are inducded to buy the newer version.
Thats why i call ms a marketing company.
For me this is a marketing strategy.

| > Whatever a critisim is made here, it seems that you tend to object
| > blindly.

| If you just want to post things and not have
| anybody respond to what you say then you might consider getting a blog
(and
| disabling the comments feature).

Did I say "dont reply"?
I said whenever a crisitism is made, MVPs sometimes do not approach to give
some credit to customer concerns.
But rather diredtly start to defend the company.
My impression may be wrong. Please dont get offended.

| > As a customer, I think I have a point here, and whenever
| > a customer makes a complaint, he'she finds a huge company in front of
| > her/him that I feel powerless because the representative is not a human,
| > but a company.

| If it's found 5 months after the next version of the
| product, which doesn't suffer from the same issue, has been released...the
| odds of it being fixed have dropped dramatically. That's basic economics.

One may argue that it is basic wild capitalism.

| If you were unhappy with OneNote 2003 there was a window of time in which
| you could have returned it and got your money back. If you were satisfied
| with the basic functionality but found problems that you felt were "bugs"
| then you had a window of time, a couple of years really, to voice those
| concerns during which MS would give serious consideration to fixing those
| issues if they could. Quite a few problems in the product were fixed
during
| OneNote 2003's lifespan either through hotfixes or service packs. If your
| issues weren't among those then either those issues weren't brought to
| Microsoft's attention at the time or the determination was made that it
| didn't make sense to devote the resources to fixing them in OneNote 2003.

I am having a problem of a basic paste function. And MS thinks this
does not make sense to devote the resources for it. OK.

| Like all software, OneNote 2003 was eventually replaced with the next
| version: OneNote 2007. OneNote 2007 corrects a number of the shortcomings
| of OneNote 2003 and is generally regarded as a much better, though still
| imperfect, product. Someday we will all be here marvelling at how much
| better OneNote 2009 is than OneNote 2007 was while others will complain
that
| it still lacks functionality that was really important to them. Such is
the
| nature of the software business.

If "the nature of the software business" is directed by marketing strategies
at the advatange of company profits, then there is a question there.
Maybe the customers are exploited.

P.S: nothing personel.