hi guys,

i installed office 2007. problem with access, word and powerpoint help
files, corrupt? regarding excel, help table of contents is there but when i
click an option, nothing happens, why???

can anybody help me where i can get download office help files?

thanks a lot!

Hi, I'm John from Microsoft. Please take a look at the thread I
recently responded to at
http://forums.techarena.in/showthread.php?t=690490. If that doesn't
address your issue, here's a few questions to help start a diagnosis of
the issue.

1. What OS are you currently running and did you customize your
install in anyway? For instance, was 2007 installed on top of a
previous version of Office, did you customize your setup, are you
potentially not running as an admin?
2. What kind of internet connection do you have, Corpnet, Cable, DSL,
dialup?
3. Are you running any frewall software?
4. Can you browse to Office.Microsoft.com without any issues?
5. Try changing the Help Viewer to Offline Mode, here's the steps to
get Help offline.
a. Click on the "Connect to Office Online" dropdown menu, its at the
bottom right corner of the Help Window in the status bar.
b. Select "Show only content from this computer"
c. You should now be offline, make sure you can access local help.

Hopefully we'll have this solved quickly, talk to you soon!


--
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John,
I have a similar problem. When ever I try to access the help from any
Office program I recieve the following msg box:

---------------------------
Microsoft Office Help Viewer
---------------------------
There is a problem with one or more installed help files. Please repair your
Office installation and try again.
---------------------------
OK
---------------------------

I have followed the steps from your previous post with no luck. Uninstalled
Enterprise Edition, reboot, Custom installed all program options. First
install was upgrade from Office 2003.

System Configuration:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer NVIDIA
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 35 Stepping 2 AuthenticAMD ~2010 Mhz
Processor x86 Family 15 Model 35 Stepping 2 AuthenticAMD ~2010 Mhz
BIOS Version/Date Award Software International, Inc. F4, 7/16/2005
SMBIOS Version 2.3
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
Total Physical Memory 2,048.00 MB
Available Physical Memory 286.52 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.15 GB

Office 2007 Enterprise
Application name Microsoft Word
Version 12.0
Build 4518
Product ID 81599-871-0048002-65617




"Johnbes" wrote:

>
> Hi, I'm John from Microsoft. Please take a look at the thread I
> recently responded to at
> http://forums.techarena.in/showthread.php?t=690490. If that doesn't
> address your issue, here's a few questions to help start a diagnosis of
> the issue.
>
> 1. What OS are you currently running and did you customize your
> install in anyway? For instance, was 2007 installed on top of a
> previous version of Office, did you customize your setup, are you
> potentially not running as an admin?
> 2. What kind of internet connection do you have, Corpnet, Cable, DSL,
> dialup?
> 3. Are you running any frewall software?
> 4. Can you browse to Office.Microsoft.com without any issues?
> 5. Try changing the Help Viewer to Offline Mode, here's the steps to
> get Help offline.
> a. Click on the "Connect to Office Online" dropdown menu, its at the
> bottom right corner of the Help Window in the status bar.
> b. Select "Show only content from this computer"
> c. You should now be offline, make sure you can access local help.
>
> Hopefully we'll have this solved quickly, talk to you soon!
>
>
> --
> Johnbes
> ------------------------------------------------------------------------
> Johnbes's Profile: http://forums.techarena.in/member.php?userid=22790
> View this thread: http://forums.techarena.in/showthread.php?t=695287
>
> http://forums.techarena.in
>
>

I installed Microsoft Office 2007 Enterprise yesterday and have a problem
with the help files also. When I open Help in any of the Office
applications, a plain text XML (Version 1.0) files comes up. This file is
not searchable and not readable.

I upgraded Windows XP Media Center to Windows Vista Home Premium and
installed Office 2007 Enterprise after uninstalling Officer 2003 Enterprise.

Any suggestions.

"Johnbes" wrote:

>
> Hi, I'm John from Microsoft. Please take a look at the thread I
> recently responded to at
> http://forums.techarena.in/showthread.php?t=690490. If that doesn't
> address your issue, here's a few questions to help start a diagnosis of
> the issue.
>
> 1. What OS are you currently running and did you customize your
> install in anyway? For instance, was 2007 installed on top of a
> previous version of Office, did you customize your setup, are you
> potentially not running as an admin?
> 2. What kind of internet connection do you have, Corpnet, Cable, DSL,
> dialup?
> 3. Are you running any frewall software?
> 4. Can you browse to Office.Microsoft.com without any issues?
> 5. Try changing the Help Viewer to Offline Mode, here's the steps to
> get Help offline.
> a. Click on the "Connect to Office Online" dropdown menu, its at the
> bottom right corner of the Help Window in the status bar.
> b. Select "Show only content from this computer"
> c. You should now be offline, make sure you can access local help.
>
> Hopefully we'll have this solved quickly, talk to you soon!
>
>
> --
> Johnbes
> ------------------------------------------------------------------------
> Johnbes's Profile: http://forums.techarena.in/member.php?userid=22790
> View this thread: http://forums.techarena.in/showthread.php?t=695287
>
> http://forums.techarena.in
>
>

On 10 Lug, 02:36, Claude <Cla...@discussions.microsoft.com> wrote:
> I installed MicrosoftOffice2007Enterprise yesterday and have a problem
> with thehelpfiles also. When I openHelpin any of theOffice
> applications, a plain textXML(Version 1.0) files comes up. This file is
> not searchable and not readable.
>

In my system, the problem was that the XML files was changed
association.
So I opened the registry editor (Start > Run > regedit), then gone to
key "HKEY_CLASSES_ROOT\.xml" and changed the (default) value to
"xmlfile"; this is the export of "HKEY_CLASSES_ROOT\xmlfile":

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\xmlfile]
@="XML Document"
"EditFlags"=hex:00,00,00,00
"FriendlyTypeName"="@C:\\WINDOWS\\system32\\msxml3 r.dll,-1"

[HKEY_CLASSES_ROOT\xmlfile\BrowseInPlace]
@=""

[HKEY_CLASSES_ROOT\xmlfile\CLSID]
@="{48123BC4-99D9-11D1-A6B3-00C04FD91555}"

[HKEY_CLASSES_ROOT\xmlfile\shell]
@="Open"

[HKEY_CLASSES_ROOT\xmlfile\shell\edit]

[HKEY_CLASSES_ROOT\xmlfile\shell\edit\command]
@="\"C:\\Programmi\\File comuni\\Microsoft Shared\\OFFICE12\
\MSOXMLED.EXE\" /verb edit \"%1\""

[HKEY_CLASSES_ROOT\xmlfile\shell\open]

[HKEY_CLASSES_ROOT\xmlfile\shell\open\command]
@="\"C:\\Programmi\\File comuni\\Microsoft Shared\\OFFICE12\
\MSOXMLED.EXE\" /verb open \"%1\""

Hi, I should have followed up sooner, just checking to see if the post from
thepisu corrected everyone's issues with 2007 Help?

Thanks,
John

"thepisu******.com" wrote:

> On 10 Lug, 02:36, Claude <Cla...@discussions.microsoft.com> wrote:
> > I installed MicrosoftOffice2007Enterprise yesterday and have a problem
> > with thehelpfiles also. When I openHelpin any of theOffice
> > applications, a plain textXML(Version 1.0) files comes up. This file is
> > not searchable and not readable.
> >
>
> In my system, the problem was that the XML files was changed
> association.
> So I opened the registry editor (Start > Run > regedit), then gone to
> key "HKEY_CLASSES_ROOT\.xml" and changed the (default) value to
> "xmlfile"; this is the export of "HKEY_CLASSES_ROOT\xmlfile":
>
> Windows Registry Editor Version 5.00
>
> [HKEY_CLASSES_ROOT\xmlfile]
> @="XML Document"
> "EditFlags"=hex:00,00,00,00
> "FriendlyTypeName"="@C:\\WINDOWS\\system32\\msxml3 r.dll,-1"
>
> [HKEY_CLASSES_ROOT\xmlfile\BrowseInPlace]
> @=""
>
> [HKEY_CLASSES_ROOT\xmlfile\CLSID]
> @="{48123BC4-99D9-11D1-A6B3-00C04FD91555}"
>
> [HKEY_CLASSES_ROOT\xmlfile\shell]
> @="Open"
>
> [HKEY_CLASSES_ROOT\xmlfile\shell\edit]
>
> [HKEY_CLASSES_ROOT\xmlfile\shell\edit\command]
> @="\"C:\\Programmi\\File comuni\\Microsoft Shared\\OFFICE12\
> \MSOXMLED.EXE\" /verb edit \"%1\""
>
> [HKEY_CLASSES_ROOT\xmlfile\shell\open]
>
> [HKEY_CLASSES_ROOT\xmlfile\shell\open\command]
> @="\"C:\\Programmi\\File comuni\\Microsoft Shared\\OFFICE12\
> \MSOXMLED.EXE\" /verb open \"%1\""
>
>
>

"Johnbes@Microsoft.com" wrote:

> Hi, I should have followed up sooner, just checking to see if the post from
> thepisu corrected everyone's issues with 2007 Help?
>
> Thanks,
> John

John,

I couldn't make sense of exactly what I should be changing in the
registry, so I did not change anything and therefore, I still have the same
problem. BTW, this problem is consistent on numerous Vista HP & Vista
Ultimate machines running in 32 & 64-bit.

I am pushing for my company to upgrade to Office 2007 and Sharepoint
services, but this is a definite "No-Go" for us. I would be glad to have you
Remote Assist (as you suggested in another post) if that will lead to an
official patch issued. This problem cannot be limited to myself as I have
installed Vista and Office 2007 on at least 5 different systems, all with the
same issue.

Another post suggested changing:
HKEY_CURRENT_USER>Software>Microsoft>Office>12.0>C ommon>Internet>UseOnlineContent>Dword=1

When I set the value to:
0: The Help window show no online/offline status or options and Word Options
does not allow Online Content connection configuration.
1: Help does not try to connect online and the "Not connected..." info bar
does not come down, but the offline globe shows at the bottom right. When I
select to connect to the Internet either in the search box or the bottom
right, it fails and the registry value is automatically changed to 2.
2: Help tries to connect but fails and shows the "Not connected..." info bar
at the top and the offline globe at the bottom right. Nothing I have found
will change this.
3: Help shows the runonce original selection screen: "Get Help from Office
Online..." with two options "Show me content from Office Online when
connected to the Internet (recommended)" and "Only show offline help from
this computer". As always, choosing the first option results in failure and
a changed registry value back to 2.
4: same as 1

Another scenario is if I select Microsoft Office Online from the Help menu
in non-ribbon applications or from Word Options, a new tab in IE7 fails to
open displaying, for instance:

"Internet Explorer cannot open the Internet Site
http://r.office.microsoft.com/r/rlid...EC010231641033.

Operation aborted"

or

"Internet Explorer cannot open the Internet Site
http://r.office.microsoft.com/r/rlid...pp=winword.exe.

Operation aborted"

I don't know if this helps, but I would love to hear more suggestions.

Hi Spinnacre, Thanks for the detailed post, could you try adding
http://Office.Microsoft.com to your list of Trusted Sites and see if that
resolves the issue? If not, the next step would be for me to send you
instructions on how to download and run a tool called Fiddler to inspect your
client/server traffic.

Thanks,
John
JohnBes@Microsoft.com

"Spinnacre" wrote:

> "Johnbes@Microsoft.com" wrote:
>
> > Hi, I should have followed up sooner, just checking to see if the post from
> > thepisu corrected everyone's issues with 2007 Help?
> >
> > Thanks,
> > John
>
> John,
>
> I couldn't make sense of exactly what I should be changing in the
> registry, so I did not change anything and therefore, I still have the same
> problem. BTW, this problem is consistent on numerous Vista HP & Vista
> Ultimate machines running in 32 & 64-bit.
>
> I am pushing for my company to upgrade to Office 2007 and Sharepoint
> services, but this is a definite "No-Go" for us. I would be glad to have you
> Remote Assist (as you suggested in another post) if that will lead to an
> official patch issued. This problem cannot be limited to myself as I have
> installed Vista and Office 2007 on at least 5 different systems, all with the
> same issue.
>
> Another post suggested changing:
> HKEY_CURRENT_USER>Software>Microsoft>Office>12.0>C ommon>Internet>UseOnlineContent>Dword=1
>
> When I set the value to:
> 0: The Help window show no online/offline status or options and Word Options
> does not allow Online Content connection configuration.
> 1: Help does not try to connect online and the "Not connected..." info bar
> does not come down, but the offline globe shows at the bottom right. When I
> select to connect to the Internet either in the search box or the bottom
> right, it fails and the registry value is automatically changed to 2.
> 2: Help tries to connect but fails and shows the "Not connected..." info bar
> at the top and the offline globe at the bottom right. Nothing I have found
> will change this.
> 3: Help shows the runonce original selection screen: "Get Help from Office
> Online..." with two options "Show me content from Office Online when
> connected to the Internet (recommended)" and "Only show offline help from
> this computer". As always, choosing the first option results in failure and
> a changed registry value back to 2.
> 4: same as 1
>
> Another scenario is if I select Microsoft Office Online from the Help menu
> in non-ribbon applications or from Word Options, a new tab in IE7 fails to
> open displaying, for instance:
>
> "Internet Explorer cannot open the Internet Site
> http://r.office.microsoft.com/r/rlid...EC010231641033.
>
> Operation aborted"
>
> or
>
> "Internet Explorer cannot open the Internet Site
> http://r.office.microsoft.com/r/rlid...pp=winword.exe.
>
> Operation aborted"
>
> I don't know if this helps, but I would love to hear more suggestions.
>

Check out my work-around in "Office 2007 online help not working"...

"Johnbes@Microsoft.com" wrote:

> Hi Spinnacre, Thanks for the detailed post, could you try adding
> http://Office.Microsoft.com to your list of Trusted Sites and see if that
> resolves the issue? If not, the next step would be for me to send you
> instructions on how to download and run a tool called Fiddler to inspect your
> client/server traffic.
>
> Thanks,
> John
> JohnBes@Microsoft.com
>
> "Spinnacre" wrote:
>
> > "Johnbes@Microsoft.com" wrote:
> >
> > > Hi, I should have followed up sooner, just checking to see if the post from
> > > thepisu corrected everyone's issues with 2007 Help?
> > >
> > > Thanks,
> > > John
> >
> > John,
> >
> > I couldn't make sense of exactly what I should be changing in the
> > registry, so I did not change anything and therefore, I still have the same
> > problem. BTW, this problem is consistent on numerous Vista HP & Vista
> > Ultimate machines running in 32 & 64-bit.
> >
> > I am pushing for my company to upgrade to Office 2007 and Sharepoint
> > services, but this is a definite "No-Go" for us. I would be glad to have you
> > Remote Assist (as you suggested in another post) if that will lead to an
> > official patch issued. This problem cannot be limited to myself as I have
> > installed Vista and Office 2007 on at least 5 different systems, all with the
> > same issue.
> >
> > Another post suggested changing:
> > HKEY_CURRENT_USER>Software>Microsoft>Office>12.0>C ommon>Internet>UseOnlineContent>Dword=1
> >
> > When I set the value to:
> > 0: The Help window show no online/offline status or options and Word Options
> > does not allow Online Content connection configuration.
> > 1: Help does not try to connect online and the "Not connected..." info bar
> > does not come down, but the offline globe shows at the bottom right. When I
> > select to connect to the Internet either in the search box or the bottom
> > right, it fails and the registry value is automatically changed to 2.
> > 2: Help tries to connect but fails and shows the "Not connected..." info bar
> > at the top and the offline globe at the bottom right. Nothing I have found
> > will change this.
> > 3: Help shows the runonce original selection screen: "Get Help from Office
> > Online..." with two options "Show me content from Office Online when
> > connected to the Internet (recommended)" and "Only show offline help from
> > this computer". As always, choosing the first option results in failure and
> > a changed registry value back to 2.
> > 4: same as 1
> >
> > Another scenario is if I select Microsoft Office Online from the Help menu
> > in non-ribbon applications or from Word Options, a new tab in IE7 fails to
> > open displaying, for instance:
> >
> > "Internet Explorer cannot open the Internet Site
> > http://r.office.microsoft.com/r/rlid...EC010231641033.
> >
> > Operation aborted"
> >
> > or
> >
> > "Internet Explorer cannot open the Internet Site
> > http://r.office.microsoft.com/r/rlid...pp=winword.exe.
> >
> > Operation aborted"
> >
> > I don't know if this helps, but I would love to hear more suggestions.
> >

John,
I had the same symptoms (help viewer window opens and the TOC pane
populates, but the help content is blank). The other suggestions did not
work. I had just installed Visual C++ Express & .NET 3.5. I uninstalled
these and restored to an a checkpoint just before the install and that fixed
the problem.

"Johnbes" wrote:

>
> Hi, I'm John from Microsoft. Please take a look at the thread I
> recently responded to at
> http://forums.techarena.in/showthread.php?t=690490. If that doesn't
> address your issue, here's a few questions to help start a diagnosis of
> the issue.
>
> 1. What OS are you currently running and did you customize your
> install in anyway? For instance, was 2007 installed on top of a
> previous version of Office, did you customize your setup, are you
> potentially not running as an admin?
> 2. What kind of internet connection do you have, Corpnet, Cable, DSL,
> dialup?
> 3. Are you running any frewall software?
> 4. Can you browse to Office.Microsoft.com without any issues?
> 5. Try changing the Help Viewer to Offline Mode, here's the steps to
> get Help offline.
> a. Click on the "Connect to Office Online" dropdown menu, its at the
> bottom right corner of the Help Window in the status bar.
> b. Select "Show only content from this computer"
> c. You should now be offline, make sure you can access local help.
>
> Hopefully we'll have this solved quickly, talk to you soon!
>
>
> --
> Johnbes
> ------------------------------------------------------------------------
> Johnbes's Profile: http://forums.techarena.in/member.php?userid=22790
> View this thread: http://forums.techarena.in/showthread.php?t=695287
>
> http://forums.techarena.in
>
>

Did anybody get a solution for this problem? I am having the same
problem. My registry is the same as what thepisu posted above.


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My problem is also with the Offline Help. If I am connected to teh internet,
the Online help works fine, but I cannot aloways be connected to the
ineternet. In the offline help I only get the raw xml code. Any solutions?
(Repairing Office did not solve the issue)

Thanks a lot thepisu. Your fix works fine and solved my issue.

Well, looks like something weird happened to my previous post (look at
my join date and the post date - the post was actually made this year).


My problem is also the Offline help which does not work, but shows the
xml code. My registry key is set to xmlfile, but I still can only see
the xml code when trying to open Offline Help from MS Office. My
registry export looks like this:
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

Does anybody else have this problem? If Offline help works fine for
you, can you please post your registry key here?


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Here is my HKEY_CLASSES_ROOT\.xml

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\dreamweaver.ex e]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\SPDESIGN.EXE]
@=""

[HKEY_CLASSES_ROOT\.xml\OpenWithList\vsta.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\OpenWithProgIDs]
"SharePointDesigner.xml.12.0"=""
"opendocument.CalcDocument.1"=""
"opendocument.WriterDocument.1"=""
"VSTA.xml.8.0"=""
"InfoPath.Document.2"=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"


But main changes to fix the problem were done on HKEY_CLASSES_ROOT\xmlfile

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\xmlfile]
@="XML Document"
"EditFlags"=hex:00,00,00,00
"FriendlyTypeName"=hex(2):40,00,25,00,53,00,79,00, 73,00,74,00,65,00,6d,00,52,\
00,6f,00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00 ,74,00,65,00,6d,00,33,00,\
32,00,5c,00,6d,00,73,00,78,00,6d,00,6c,00,33,00,72 ,00,2e,00,64,00,6c,00,6c,\
00,2c,00,2d,00,31,00,00,00

[HKEY_CLASSES_ROOT\xmlfile\BrowseInPlace]
@=""

[HKEY_CLASSES_ROOT\xmlfile\CLSID]
@="{48123BC4-99D9-11D1-A6B3-00C04FD91555}"

[HKEY_CLASSES_ROOT\xmlfile\DefaultIcon]
@="\"%1\""

[HKEY_CLASSES_ROOT\xmlfile\shell]
@="Open"

[HKEY_CLASSES_ROOT\xmlfile\shell\edit]

[HKEY_CLASSES_ROOT\xmlfile\shell\edit\command]
@="\"C:\\Program Files\\Fichiers communs\\Microsoft Shared\\OFFICE12\\MSOXMLED.EXE\" /verb edit \"%1\""

[HKEY_CLASSES_ROOT\xmlfile\shell\Open]

[HKEY_CLASSES_ROOT\xmlfile\shell\Open\Command]
@="\"C:\\Program Files\\Fichiers communs\\Microsoft Shared\\OFFICE12\\MSOXMLED.EXE\" /verb open \"%1\""

[HKEY_CLASSES_ROOT\xmlfile\ShellEx]

[HKEY_CLASSES_ROOT\xmlfile\ShellEx\IconHandler]
@="{AB968F1E-E20B-403A-9EB8-72EB0EB6797E}"


NB: OS is Win XP SP3 FR