<http://blogs.technet.com/rmssupp/archive/2009/11/25/passport-rms-service-experiencing-technical-difficulties.aspx>

"We have isolated the root cause of this issue. To resolve this, we need to make a change to the Microsoft Information
Rights Management Trial Service. Please rest assured that your content will continue to be accessible after this change is
in place."

"It is the RMS team’s top priority to bring this issue to resolution. We will need to devote additional development and test
time to ensure a high quality fix . We estimate that we can address the issue which requires the development and testing of
a fix within the next few weeks. "

"We sincerely apologize for the disruption this issue has caused and will provide any updates ASAP."

I'm writing on December 11. Today's the first day I can't open either of my
crucial IRM-protected documents. Is there any way I can retrieve the
information in them, which includes key family health information, as well as
work information, available nowhere else?

"Steve Rindsberg" wrote:

>
> <http://blogs.technet.com/rmssupp/archive/2009/11/25/passport-rms-service-experiencing-technical-difficulties.aspx>
>
> "We have isolated the root cause of this issue. To resolve this, we need to make a change to the Microsoft Information
> Rights Management Trial Service. Please rest assured that your content will continue to be accessible after this change is
> in place."
>
> "It is the RMS team’s top priority to bring this issue to resolution. We will need to devote additional development and test
> time to ensure a high quality fix . We estimate that we can address the issue which requires the development and testing of
> a fix within the next few weeks. "
>
> "We sincerely apologize for the disruption this issue has caused and will provide any updates ASAP."
>
> .
>