Hello,

We're having an issue here where certain users are unable to open
attached Word documents in Outlook. We have Office 2007 Pro Plus, and
users are using Outlook 2007 and Word 2007 on Windows XP SP2. All users
have a complete install of Office installed via group policy.

When a user clicks on an e-mail they are able to view the word
attachments using the Outlook preview pane, but double-clicking on the
attached file simply opens a new Word window without opening the
document. Saving the attached file to the desktop and opening the
document from there also works. No errors are shown.

So far, I've tried making a user a local admin and tried re-installing
Office manually (not via group policy) to no avail. I've also tried
disabling McAfee's email scanner.

This one has me completely stumped. Anyone have any suggestions?

Thanks,
--Mike