OS - XP SP3
Office 2007 SP1 and SP2
Dual Core - 250GB HDD - 3.3 GB of memory

I have multiple systems that will not launch any Office Applications...
Excel, Word, PP, etc...

When you try to launch it all you see is a blank screen, but you able to see
the process in Task Manager. Upon rebooting everything will work, but within
hours it stop working again.

Ran repair and diagnostic but did not find anything. Reimage the system
with corporate image and same issue arrive. Can't be corporate image because
the other 1000 plus systems is running. Can't be hardware because the other
10 systems are having issue. Different model of course..

Any suggestion.. Oh yeah call MS Support and they have no idea...

Hi Primarius,

How can you be sure the 'corporate image' isn't the culprit when you acknowledge that at least some systems are "Different model of
course". Many seemingly trivial hardware differences invalidate coporate imaging. To be safe, you need a different image for every
hardware configuration.

--
Cheers
macropod
[Microsoft MVP - Word]


"Primarius" <Primarius@discussions.microsoft.com> wrote in message news:3D209FF6-0C63-4A8E-A9D4-6F4C6D673A47@microsoft.com...
> OS - XP SP3
> Office 2007 SP1 and SP2
> Dual Core - 250GB HDD - 3.3 GB of memory
>
> I have multiple systems that will not launch any Office Applications...
> Excel, Word, PP, etc...
>
> When you try to launch it all you see is a blank screen, but you able to see
> the process in Task Manager. Upon rebooting everything will work, but within
> hours it stop working again.
>
> Ran repair and diagnostic but did not find anything. Reimage the system
> with corporate image and same issue arrive. Can't be corporate image because
> the other 1000 plus systems is running. Can't be hardware because the other
> 10 systems are having issue. Different model of course..
>
> Any suggestion.. Oh yeah call MS Support and they have no idea...

You don't need a different image on different hardware. What are you talking
about. Sysprep does it jobs and install all drivers for all model system as
long as you put in the correct drivers.

"macropod" wrote:

> Hi Primarius,
>
> How can you be sure the 'corporate image' isn't the culprit when you acknowledge that at least some systems are "Different model of
> course". Many seemingly trivial hardware differences invalidate coporate imaging. To be safe, you need a different image for every
> hardware configuration.
>
> --
> Cheers
> macropod
> [Microsoft MVP - Word]
>
>
> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:3D209FF6-0C63-4A8E-A9D4-6F4C6D673A47@microsoft.com...
> > OS - XP SP3
> > Office 2007 SP1 and SP2
> > Dual Core - 250GB HDD - 3.3 GB of memory
> >
> > I have multiple systems that will not launch any Office Applications...
> > Excel, Word, PP, etc...
> >
> > When you try to launch it all you see is a blank screen, but you able to see
> > the process in Task Manager. Upon rebooting everything will work, but within
> > hours it stop working again.
> >
> > Ran repair and diagnostic but did not find anything. Reimage the system
> > with corporate image and same issue arrive. Can't be corporate image because
> > the other 1000 plus systems is running. Can't be hardware because the other
> > 10 systems are having issue. Different model of course..
> >
> > Any suggestion.. Oh yeah call MS Support and they have no idea...
>
>

OK, Have it your way. You didn't mention Sysprep and I have no way of knowing whether you've included the correct driver for all the
hardware variants. What I do know is that it's crashing and your install method is a good candidate for the cause.

--
Cheers
macropod
[Microsoft MVP - Word]


"Primarius" <Primarius@discussions.microsoft.com> wrote in message news:27BD7814-8FD3-475E-8C86-E33FFF5B5F2C@microsoft.com...
> You don't need a different image on different hardware. What are you talking
> about. Sysprep does it jobs and install all drivers for all model system as
> long as you put in the correct drivers.
>
> "macropod" wrote:
>
>> Hi Primarius,
>>
>> How can you be sure the 'corporate image' isn't the culprit when you acknowledge that at least some systems are "Different model
>> of
>> course". Many seemingly trivial hardware differences invalidate coporate imaging. To be safe, you need a different image for
>> every
>> hardware configuration.
>>
>> --
>> Cheers
>> macropod
>> [Microsoft MVP - Word]
>>
>>
>> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:3D209FF6-0C63-4A8E-A9D4-6F4C6D673A47@microsoft.com...
>> > OS - XP SP3
>> > Office 2007 SP1 and SP2
>> > Dual Core - 250GB HDD - 3.3 GB of memory
>> >
>> > I have multiple systems that will not launch any Office Applications...
>> > Excel, Word, PP, etc...
>> >
>> > When you try to launch it all you see is a blank screen, but you able to see
>> > the process in Task Manager. Upon rebooting everything will work, but within
>> > hours it stop working again.
>> >
>> > Ran repair and diagnostic but did not find anything. Reimage the system
>> > with corporate image and same issue arrive. Can't be corporate image because
>> > the other 1000 plus systems is running. Can't be hardware because the other
>> > 10 systems are having issue. Different model of course..
>> >
>> > Any suggestion.. Oh yeah call MS Support and they have no idea...
>>
>>

Let me ask you something before I lose my respect for you..

Can you create a single ghost image to work on both single core processor
and dual core processor?

"macropod" wrote:

> OK, Have it your way. You didn't mention Sysprep and I have no way of knowing whether you've included the correct driver for all the
> hardware variants. What I do know is that it's crashing and your install method is a good candidate for the cause.
>
> --
> Cheers
> macropod
> [Microsoft MVP - Word]
>
>
> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:27BD7814-8FD3-475E-8C86-E33FFF5B5F2C@microsoft.com...
> > You don't need a different image on different hardware. What are you talking
> > about. Sysprep does it jobs and install all drivers for all model system as
> > long as you put in the correct drivers.
> >
> > "macropod" wrote:
> >
> >> Hi Primarius,
> >>
> >> How can you be sure the 'corporate image' isn't the culprit when you acknowledge that at least some systems are "Different model
> >> of
> >> course". Many seemingly trivial hardware differences invalidate coporate imaging. To be safe, you need a different image for
> >> every
> >> hardware configuration.
> >>
> >> --
> >> Cheers
> >> macropod
> >> [Microsoft MVP - Word]
> >>
> >>
> >> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:3D209FF6-0C63-4A8E-A9D4-6F4C6D673A47@microsoft.com...
> >> > OS - XP SP3
> >> > Office 2007 SP1 and SP2
> >> > Dual Core - 250GB HDD - 3.3 GB of memory
> >> >
> >> > I have multiple systems that will not launch any Office Applications...
> >> > Excel, Word, PP, etc...
> >> >
> >> > When you try to launch it all you see is a blank screen, but you able to see
> >> > the process in Task Manager. Upon rebooting everything will work, but within
> >> > hours it stop working again.
> >> >
> >> > Ran repair and diagnostic but did not find anything. Reimage the system
> >> > with corporate image and same issue arrive. Can't be corporate image because
> >> > the other 1000 plus systems is running. Can't be hardware because the other
> >> > 10 systems are having issue. Different model of course..
> >> >
> >> > Any suggestion.. Oh yeah call MS Support and they have no idea...
> >>
> >>
>
>

Primarius

I don't need you respect - you need a solution. If you're not interested in what I've suggested, fine.

--
Cheers
macropod
[Microsoft MVP - Word]


"Primarius" <Primarius@discussions.microsoft.com> wrote in message news:14B610F9-F7A3-43AD-8834-6988DA2A167F@microsoft.com...
> Let me ask you something before I lose my respect for you..
>
> Can you create a single ghost image to work on both single core processor
> and dual core processor?
>
> "macropod" wrote:
>
>> OK, Have it your way. You didn't mention Sysprep and I have no way of knowing whether you've included the correct driver for all
>> the
>> hardware variants. What I do know is that it's crashing and your install method is a good candidate for the cause.
>>
>> --
>> Cheers
>> macropod
>> [Microsoft MVP - Word]
>>
>>
>> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:27BD7814-8FD3-475E-8C86-E33FFF5B5F2C@microsoft.com...
>> > You don't need a different image on different hardware. What are you talking
>> > about. Sysprep does it jobs and install all drivers for all model system as
>> > long as you put in the correct drivers.
>> >
>> > "macropod" wrote:
>> >
>> >> Hi Primarius,
>> >>
>> >> How can you be sure the 'corporate image' isn't the culprit when you acknowledge that at least some systems are "Different
>> >> model
>> >> of
>> >> course". Many seemingly trivial hardware differences invalidate coporate imaging. To be safe, you need a different image for
>> >> every
>> >> hardware configuration.
>> >>
>> >> --
>> >> Cheers
>> >> macropod
>> >> [Microsoft MVP - Word]
>> >>
>> >>
>> >> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:3D209FF6-0C63-4A8E-A9D4-6F4C6D673A47@microsoft.com...
>> >> > OS - XP SP3
>> >> > Office 2007 SP1 and SP2
>> >> > Dual Core - 250GB HDD - 3.3 GB of memory
>> >> >
>> >> > I have multiple systems that will not launch any Office Applications...
>> >> > Excel, Word, PP, etc...
>> >> >
>> >> > When you try to launch it all you see is a blank screen, but you able to see
>> >> > the process in Task Manager. Upon rebooting everything will work, but within
>> >> > hours it stop working again.
>> >> >
>> >> > Ran repair and diagnostic but did not find anything. Reimage the system
>> >> > with corporate image and same issue arrive. Can't be corporate image because
>> >> > the other 1000 plus systems is running. Can't be hardware because the other
>> >> > 10 systems are having issue. Different model of course..
>> >> >
>> >> > Any suggestion.. Oh yeah call MS Support and they have no idea...
>> >>
>> >>
>>
>>

Since you have your Microsoft MVP, I just don't want you giving wrong advice
to other user. Because at the beginning it doesn't seem like you are very
knowledgeable about your troubleshooting. I am here to ask for advice but
the advice you gave me seem like you only been doing this IT stuff for about
ehh 2-3 years..

"macropod" wrote:

> Primarius
>
> I don't need you respect - you need a solution. If you're not interested in what I've suggested, fine.
>
> --
> Cheers
> macropod
> [Microsoft MVP - Word]
>
>
> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:14B610F9-F7A3-43AD-8834-6988DA2A167F@microsoft.com...
> > Let me ask you something before I lose my respect for you..
> >
> > Can you create a single ghost image to work on both single core processor
> > and dual core processor?
> >
> > "macropod" wrote:
> >
> >> OK, Have it your way. You didn't mention Sysprep and I have no way of knowing whether you've included the correct driver for all
> >> the
> >> hardware variants. What I do know is that it's crashing and your install method is a good candidate for the cause.
> >>
> >> --
> >> Cheers
> >> macropod
> >> [Microsoft MVP - Word]
> >>
> >>
> >> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:27BD7814-8FD3-475E-8C86-E33FFF5B5F2C@microsoft.com...
> >> > You don't need a different image on different hardware. What are you talking
> >> > about. Sysprep does it jobs and install all drivers for all model system as
> >> > long as you put in the correct drivers.
> >> >
> >> > "macropod" wrote:
> >> >
> >> >> Hi Primarius,
> >> >>
> >> >> How can you be sure the 'corporate image' isn't the culprit when you acknowledge that at least some systems are "Different
> >> >> model
> >> >> of
> >> >> course". Many seemingly trivial hardware differences invalidate coporate imaging. To be safe, you need a different image for
> >> >> every
> >> >> hardware configuration.
> >> >>
> >> >> --
> >> >> Cheers
> >> >> macropod
> >> >> [Microsoft MVP - Word]
> >> >>
> >> >>
> >> >> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:3D209FF6-0C63-4A8E-A9D4-6F4C6D673A47@microsoft.com...
> >> >> > OS - XP SP3
> >> >> > Office 2007 SP1 and SP2
> >> >> > Dual Core - 250GB HDD - 3.3 GB of memory
> >> >> >
> >> >> > I have multiple systems that will not launch any Office Applications...
> >> >> > Excel, Word, PP, etc...
> >> >> >
> >> >> > When you try to launch it all you see is a blank screen, but you able to see
> >> >> > the process in Task Manager. Upon rebooting everything will work, but within
> >> >> > hours it stop working again.
> >> >> >
> >> >> > Ran repair and diagnostic but did not find anything. Reimage the system
> >> >> > with corporate image and same issue arrive. Can't be corporate image because
> >> >> > the other 1000 plus systems is running. Can't be hardware because the other
> >> >> > 10 systems are having issue. Different model of course..
> >> >> >
> >> >> > Any suggestion.. Oh yeah call MS Support and they have no idea...
> >> >>
> >> >>
> >>
> >>
>
>

Hi Primarius,

In your original post you said you had reimaged the system "with corporate image" and "Can't be hardware because the other 10
systems are having issue. Different model of course". So, what you'd told everyone implied that you had tried to install the same
image on different hardware configurations. No mention of Sysprep. You wouldn't be the first (or the last) to not understand the
need for different setups for different systems. You need to keep in mind that no-one here is a mind-reader. Neither can we see your
system. It's your responsibility to tell those from whom you're seeking help everything that could be relevant.

Only in you second post did you mention Sysprep. Whether you configured it properly I don't know, but the fact Office 2007 runs OK
on some of your hardware configurations but not on others, suggests otherwise.

You could try installing both the OS and Office 2007 on one of the 'problem' PCs from the original Windows & Office media. If it
then runs fine, your imaging process is confirmed as the most likely culprit. Otherwise, it might be an as-yet unidentified hardware
issue.

--
Cheers
macropod
[Microsoft MVP - Word]


"Primarius" <Primarius@discussions.microsoft.com> wrote in message news:F7F4C494-DBCF-4A92-95F5-248AE3A8772C@microsoft.com...
> Since you have your Microsoft MVP, I just don't want you giving wrong advice
> to other user. Because at the beginning it doesn't seem like you are very
> knowledgeable about your troubleshooting. I am here to ask for advice but
> the advice you gave me seem like you only been doing this IT stuff for about
> ehh 2-3 years..
>
> "macropod" wrote:
>
>> Primarius
>>
>> I don't need you respect - you need a solution. If you're not interested in what I've suggested, fine.
>>
>> --
>> Cheers
>> macropod
>> [Microsoft MVP - Word]
>>
>>
>> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:14B610F9-F7A3-43AD-8834-6988DA2A167F@microsoft.com...
>> > Let me ask you something before I lose my respect for you..
>> >
>> > Can you create a single ghost image to work on both single core processor
>> > and dual core processor?
>> >
>> > "macropod" wrote:
>> >
>> >> OK, Have it your way. You didn't mention Sysprep and I have no way of knowing whether you've included the correct driver for
>> >> all
>> >> the
>> >> hardware variants. What I do know is that it's crashing and your install method is a good candidate for the cause.
>> >>
>> >> --
>> >> Cheers
>> >> macropod
>> >> [Microsoft MVP - Word]
>> >>
>> >>
>> >> "Primarius" <Primarius@discussions.microsoft.com> wrote in message news:27BD7814-8FD3-475E-8C86-E33FFF5B5F2C@microsoft.com...
>> >> > You don't need a different image on different hardware. What are you talking
>> >> > about. Sysprep does it jobs and install all drivers for all model system as
>> >> > long as you put in the correct drivers.
>> >> >
>> >> > "macropod" wrote:
>> >> >
>> >> >> Hi Primarius,
>> >> >>
>> >> >> How can you be sure the 'corporate image' isn't the culprit when you acknowledge that at least some systems are "Different
>> >> >> model
>> >> >> of
>> >> >> course". Many seemingly trivial hardware differences invalidate coporate imaging. To be safe, you need a different image
>> >> >> for
>> >> >> every
>> >> >> hardware configuration.
>> >> >>
>> >> >> --
>> >> >> Cheers
>> >> >> macropod
>> >> >> [Microsoft MVP - Word]
>> >> >>
>> >> >>
>> >> >> "Primarius" <Primarius@discussions.microsoft.com> wrote in message
>> >> >> news:3D209FF6-0C63-4A8E-A9D4-6F4C6D673A47@microsoft.com...
>> >> >> > OS - XP SP3
>> >> >> > Office 2007 SP1 and SP2
>> >> >> > Dual Core - 250GB HDD - 3.3 GB of memory
>> >> >> >
>> >> >> > I have multiple systems that will not launch any Office Applications...
>> >> >> > Excel, Word, PP, etc...
>> >> >> >
>> >> >> > When you try to launch it all you see is a blank screen, but you able to see
>> >> >> > the process in Task Manager. Upon rebooting everything will work, but within
>> >> >> > hours it stop working again.
>> >> >> >
>> >> >> > Ran repair and diagnostic but did not find anything. Reimage the system
>> >> >> > with corporate image and same issue arrive. Can't be corporate image because
>> >> >> > the other 1000 plus systems is running. Can't be hardware because the other
>> >> >> > 10 systems are having issue. Different model of course..
>> >> >> >
>> >> >> > Any suggestion.. Oh yeah call MS Support and they have no idea...
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>