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| Repairing Office installation, missing file Outlook froze up and I could restart it only in Safe Mode. Then I attempted to use the Repair facility under the Help menu. In doing so, I was asked on insert the CD. But my (old) laptop came with Office 97 and I only have that CD. I upgraded online a while back and don't have a CD for Office 2003. I am now unable to use any Office product. The message asking me to insert the 2003 CD includes this error: "A required installation file SKU113.CAB could not be found." |
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| Re: Repairing Office installation, missing file "Barbara L. W." <Barbara L. W. @discussions.microsoft.com> wrote in message news:982B126B-4FC5-4630-B66D-AE76AF999854@microsoft.com... > Outlook froze up and I could restart it only in Safe Mode. Then I > attempted > to use the Repair facility under the Help menu. In doing so, I was asked > on > insert the CD. But my (old) laptop came with Office 97 and I only have > that > CD. I upgraded online a while back and don't have a CD for Office 2003. > I > am now unable to use any Office product. The message asking me to insert > the > 2003 CD includes this error: "A required installation file SKU113.CAB > could > not be found." How exactly did you "upgrade online"? If you downloaded an installation program to upgrade you should have saved the downloaded file. It is probably no longer going to be available to you by download again. If you did this on a network then you need to go back to the network to obtain the file. http://support.microsoft.com/kb/896866/ |
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| Re: Repairing Office installation, missing file It's been a long time since I upgraded to Office 2003 - I recall that I purchased it over the internet - can't recall when - and I have been unable to find any files on the PC related to that. This is a personal/home computer, so I don't have a "network" for this. > > |
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| Re: Repairing Office installation, missing file "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... > It's been a long time since I upgraded to Office 2003 - I recall that I > purchased it over the internet - can't recall when - and I have been > unable > to find any files on the PC related to that. This is a personal/home > computer, so I don't have a "network" for this. >> >> If you still have the license email look on it to see if you see the letters FPP or OEM or MLK on it. If not you probably won't be able to get a duplicate. If you find the email and it says FPP that would be a retail version and you can follow the link below for attempting to replace it. If OEM or MLK you would need to go back to the company you purchased the program from. How to replace Microsoft software ... at http://support.microsoft.com/kb/326246/en-gb This link also give some information on OEM versions of some software. |
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| Re: Repairing Office installation, missing file "LVTravel" wrote: > > "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message > news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... > > It's been a long time since I upgraded to Office 2003 - I recall that I > > purchased it over the internet - can't recall when - and I have been > > unable > > to find any files on the PC related to that. This is a personal/home > > computer, so I don't have a "network" for this. > >> > >> > > > > If you still have the license email look on it to see if you see the letters > FPP or OEM or MLK on it. If not you probably won't be able to get a > duplicate. If you find the email and it says FPP that would be a retail > version and you can follow the link below for attempting to replace it. If > OEM or MLK you would need to go back to the company you purchased the > program from. > > How to replace Microsoft software ... at > http://support.microsoft.com/kb/326246/en-gb This link also give some > information on OEM versions of some software. > > I can't look for an email because I can't even open Outlook (or any other Office product) - when I attempt to open it, I get a message box about Installer, which is then looking for a CD, along with the messgae about SKU113.CAB. There is a Microsoft Office folder at C:\Program Files\Microsoft Office. But I don't know where to look from there - or what to do?? Sorry to be such a nuisance - clearly I am not technically savvy. |
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| Re: Repairing Office installation, missing file If you have Outlook Express, and you will have assuming a none Vista PC, you should be able to open Outlook Express and Import mail from Outlook "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message news:FEBACBB5-4501-4E29-99FA-9F20A10A0496@microsoft.com... > > > "LVTravel" wrote: > >> >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message >> news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... >> > It's been a long time since I upgraded to Office 2003 - I recall that I >> > purchased it over the internet - can't recall when - and I have been >> > unable >> > to find any files on the PC related to that. This is a personal/home >> > computer, so I don't have a "network" for this. >> >> >> >> >> >> >> >> If you still have the license email look on it to see if you see the >> letters >> FPP or OEM or MLK on it. If not you probably won't be able to get a >> duplicate. If you find the email and it says FPP that would be a retail >> version and you can follow the link below for attempting to replace it. >> If >> OEM or MLK you would need to go back to the company you purchased the >> program from. >> >> How to replace Microsoft software ... at >> http://support.microsoft.com/kb/326246/en-gb This link also give some >> information on OEM versions of some software. >> >> I can't look for an email because I can't even open Outlook (or any other >> Office product) - when I attempt to open it, I get a message box about >> Installer, which is then looking for a CD, along with the messgae about >> SKU113.CAB. There is a Microsoft Office folder at C:\Program >> Files\Microsoft Office. But I don't know where to look from there - or >> what to do?? Sorry to be such a nuisance - clearly I am not technically >> savvy. |
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| Re: Repairing Office installation, missing file "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message news:FEBACBB5-4501-4E29-99FA-9F20A10A0496@microsoft.com... > > > "LVTravel" wrote: > >> >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message >> news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... >> > It's been a long time since I upgraded to Office 2003 - I recall that I >> > purchased it over the internet - can't recall when - and I have been >> > unable >> > to find any files on the PC related to that. This is a personal/home >> > computer, so I don't have a "network" for this. >> >> >> >> >> >> >> >> If you still have the license email look on it to see if you see the >> letters >> FPP or OEM or MLK on it. If not you probably won't be able to get a >> duplicate. If you find the email and it says FPP that would be a retail >> version and you can follow the link below for attempting to replace it. >> If >> OEM or MLK you would need to go back to the company you purchased the >> program from. >> >> How to replace Microsoft software ... at >> http://support.microsoft.com/kb/326246/en-gb This link also give some >> information on OEM versions of some software. >> >> I can't look for an email because I can't even open Outlook (or any other >> Office product) - when I attempt to open it, I get a message box about >> Installer, which is then looking for a CD, along with the messgae about >> SKU113.CAB. There is a Microsoft Office folder at C:\Program >> Files\Microsoft Office. But I don't know where to look from there - or >> what to do?? Sorry to be such a nuisance - clearly I am not technically >> savvy. If you didn't print out the email that the license key was enclosed in you will be out of luck. Looks like it is time to purchase a new version of Office (or use www.openoffice.org 's free Office clone). You unfortunately now realize why you need to copy anything downloaded to a storage media that is not destroyed by a computer crash. Emails should be printed and saved, downloaded files are saved onto CD/DVD or other removable hard drives. |
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| Re: Repairing Office installation, missing file My laptop is 4 years old. I think this may be a good time to buy a new one. Are they still using Vista as the OEM - or can I find one with XP? "LVTravel" wrote: > > "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message > news:FEBACBB5-4501-4E29-99FA-9F20A10A0496@microsoft.com... > > > > > > "LVTravel" wrote: > > > >> > >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message > >> news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... > >> > It's been a long time since I upgraded to Office 2003 - I recall that I > >> > purchased it over the internet - can't recall when - and I have been > >> > unable > >> > to find any files on the PC related to that. This is a personal/home > >> > computer, so I don't have a "network" for this. > >> >> > >> >> > >> > >> > >> > >> If you still have the license email look on it to see if you see the > >> letters > >> FPP or OEM or MLK on it. If not you probably won't be able to get a > >> duplicate. If you find the email and it says FPP that would be a retail > >> version and you can follow the link below for attempting to replace it. > >> If > >> OEM or MLK you would need to go back to the company you purchased the > >> program from. > >> > >> How to replace Microsoft software ... at > >> http://support.microsoft.com/kb/326246/en-gb This link also give some > >> information on OEM versions of some software. > >> > >> I can't look for an email because I can't even open Outlook (or any other > >> Office product) - when I attempt to open it, I get a message box about > >> Installer, which is then looking for a CD, along with the messgae about > >> SKU113.CAB. There is a Microsoft Office folder at C:\Program > >> Files\Microsoft Office. But I don't know where to look from there - or > >> what to do?? Sorry to be such a nuisance - clearly I am not technically > >> savvy. > > If you didn't print out the email that the license key was enclosed in you > will be out of luck. Looks like it is time to purchase a new version of > Office (or use www.openoffice.org 's free Office clone). > > You unfortunately now realize why you need to copy anything downloaded to a > storage media that is not destroyed by a computer crash. Emails should be > printed and saved, downloaded files are saved onto CD/DVD or other removable > hard drives. > > |
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| Re: Repairing Office installation, missing file Depends on the vendor and how much you are willing to pay. Barbara L. W. wrote: > My laptop is 4 years old. I think this may be a good time to buy a new one. > Are they still using Vista as the OEM - or can I find one with XP? > > "LVTravel" wrote: > > >>"Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message >>news:FEBACBB5-4501-4E29-99FA-9F20A10A0496@microsoft.com... >> >>> >>>"LVTravel" wrote: >>> >>> >>>>"Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message >>>>news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... >>>> >>>>>It's been a long time since I upgraded to Office 2003 - I recall that I >>>>>purchased it over the internet - can't recall when - and I have been >>>>>unable >>>>>to find any files on the PC related to that. This is a personal/home >>>>>computer, so I don't have a "network" for this. >>>>> >>>>>> >>>> >>>> >>>>If you still have the license email look on it to see if you see the >>>>letters >>>>FPP or OEM or MLK on it. If not you probably won't be able to get a >>>>duplicate. If you find the email and it says FPP that would be a retail >>>>version and you can follow the link below for attempting to replace it. >>>>If >>>>OEM or MLK you would need to go back to the company you purchased the >>>>program from. >>>> >>>>How to replace Microsoft software ... at >>>>http://support.microsoft.com/kb/326246/en-gb This link also give some >>>>information on OEM versions of some software. >>>> >>>>I can't look for an email because I can't even open Outlook (or any other >>>>Office product) - when I attempt to open it, I get a message box about >>>>Installer, which is then looking for a CD, along with the messgae about >>>>SKU113.CAB. There is a Microsoft Office folder at C:\Program >>>>Files\Microsoft Office. But I don't know where to look from there - or >>>>what to do?? Sorry to be such a nuisance - clearly I am not technically >>>>savvy. >> >>If you didn't print out the email that the license key was enclosed in you >>will be out of luck. Looks like it is time to purchase a new version of >>Office (or use www.openoffice.org 's free Office clone). >> >>You unfortunately now realize why you need to copy anything downloaded to a >>storage media that is not destroyed by a computer crash. Emails should be >>printed and saved, downloaded files are saved onto CD/DVD or other removable >>hard drives. >> >> |
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| Re: Repairing Office installation, missing file "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message news:D586A61A-171F-45F3-9F81-74462FCDA670@microsoft.com... > My laptop is 4 years old. I think this may be a good time to buy a new > one. > Are they still using Vista as the OEM - or can I find one with XP? > > "LVTravel" wrote: > >> >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message >> news:FEBACBB5-4501-4E29-99FA-9F20A10A0496@microsoft.com... >> > >> > >> > "LVTravel" wrote: >> > >> >> >> >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message >> >> news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... >> >> > It's been a long time since I upgraded to Office 2003 - I recall >> >> > that I >> >> > purchased it over the internet - can't recall when - and I have been >> >> > unable >> >> > to find any files on the PC related to that. This is a >> >> > personal/home >> >> > computer, so I don't have a "network" for this. >> >> >> >> >> >> >> >> >> >> >> >> >> >> If you still have the license email look on it to see if you see the >> >> letters >> >> FPP or OEM or MLK on it. If not you probably won't be able to get a >> >> duplicate. If you find the email and it says FPP that would be a >> >> retail >> >> version and you can follow the link below for attempting to replace >> >> it. >> >> If >> >> OEM or MLK you would need to go back to the company you purchased the >> >> program from. >> >> >> >> How to replace Microsoft software ... at >> >> http://support.microsoft.com/kb/326246/en-gb This link also give some >> >> information on OEM versions of some software. >> >> >> >> I can't look for an email because I can't even open Outlook (or any >> >> other >> >> Office product) - when I attempt to open it, I get a message box about >> >> Installer, which is then looking for a CD, along with the messgae >> >> about >> >> SKU113.CAB. There is a Microsoft Office folder at C:\Program >> >> Files\Microsoft Office. But I don't know where to look from there - >> >> or >> >> what to do?? Sorry to be such a nuisance - clearly I am not >> >> technically >> >> savvy. >> >> If you didn't print out the email that the license key was enclosed in >> you >> will be out of luck. Looks like it is time to purchase a new version of >> Office (or use www.openoffice.org 's free Office clone). >> >> You unfortunately now realize why you need to copy anything downloaded to >> a >> storage media that is not destroyed by a computer crash. Emails should >> be >> printed and saved, downloaded files are saved onto CD/DVD or other >> removable >> hard drives. >> >> Replacing the computer won't help you get Office running. You won't have it on the new computer either. OEM versions of the productivity software (Office) while it may be cheaper it is more expensive in the long run as you can't move it to another computer. The place to purchase retail or update versions of Office software is normally Amazon (they seem to have the best prices normally.) As for XP as an operating system, that would depend on the computer model and manufacturer. I just saw a HP from PC Mall that ships with XP Pro as the OS. http://www.pcmall.com/pcmall/promoti...wt.mc_id=31050 in the center of the screen. (Rebate apparently only applies if you have also purchased a case at the same time so be careful with that.) Intel Core 2 Duo T6570 2.10GHz, 2GB 800MHZ DDR2 SDRAM, 250GB 5400rpm SATA, 15.6" LED-backlit, DVD+/-RW SuperMulti, Webcam, 56K Modem, Gigabit Ethernet, 802.11a/b/g/draft-n, Microsoft Windows XP Pro (Includes FREE Slip Case + 1GB Memory WITH Installation for 3GB Total Memory!) It won't have MS Office as a free product, only a trial that will have to be uninstalled. Looks pretty good for a deal. I have purchased from them before and have had good service from them. |
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| Re: Repairing Office installation, missing file Well some digging shows that I purchased this Gateway in 2005 and it did come with Office 2003 (OEM) - so I don't know what I was thinking about the later upgrade. I have lost all of the Gateway documentation, CDs, etc. I tried to contact Gateway and learned that they sold their support business a couple of years and that company is now in bankruptcy - and they don't offer any info about contacting them! So I may try the replacement software link offered up a little higher in this message stream. I have also submitted a (paid) request to MS Support. I really don't want to buy a new laptop right now - although I am considering a netbook - Lenovo! Thanks to Everyone here for all of their help. "LVTravel" wrote: > > > "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message > news:D586A61A-171F-45F3-9F81-74462FCDA670@microsoft.com... > > My laptop is 4 years old. I think this may be a good time to buy a new > > one. > > Are they still using Vista as the OEM - or can I find one with XP? > > > > "LVTravel" wrote: > > > >> > >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message > >> news:FEBACBB5-4501-4E29-99FA-9F20A10A0496@microsoft.com... > >> > > >> > > >> > "LVTravel" wrote: > >> > > >> >> > >> >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message > >> >> news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... > >> >> > It's been a long time since I upgraded to Office 2003 - I recall > >> >> > that I > >> >> > purchased it over the internet - can't recall when - and I have been > >> >> > unable > >> >> > to find any files on the PC related to that. This is a > >> >> > personal/home > >> >> > computer, so I don't have a "network" for this. > >> >> >> > >> >> >> > >> >> > >> >> > >> >> > >> >> If you still have the license email look on it to see if you see the > >> >> letters > >> >> FPP or OEM or MLK on it. If not you probably won't be able to get a > >> >> duplicate. If you find the email and it says FPP that would be a > >> >> retail > >> >> version and you can follow the link below for attempting to replace > >> >> it. > >> >> If > >> >> OEM or MLK you would need to go back to the company you purchased the > >> >> program from. > >> >> > >> >> How to replace Microsoft software ... at > >> >> http://support.microsoft.com/kb/326246/en-gb This link also give some > >> >> information on OEM versions of some software. > >> >> > >> >> I can't look for an email because I can't even open Outlook (or any > >> >> other > >> >> Office product) - when I attempt to open it, I get a message box about > >> >> Installer, which is then looking for a CD, along with the messgae > >> >> about > >> >> SKU113.CAB. There is a Microsoft Office folder at C:\Program > >> >> Files\Microsoft Office. But I don't know where to look from there - > >> >> or > >> >> what to do?? Sorry to be such a nuisance - clearly I am not > >> >> technically > >> >> savvy. > >> > >> If you didn't print out the email that the license key was enclosed in > >> you > >> will be out of luck. Looks like it is time to purchase a new version of > >> Office (or use www.openoffice.org 's free Office clone). > >> > >> You unfortunately now realize why you need to copy anything downloaded to > >> a > >> storage media that is not destroyed by a computer crash. Emails should > >> be > >> printed and saved, downloaded files are saved onto CD/DVD or other > >> removable > >> hard drives. > >> > >> > > Replacing the computer won't help you get Office running. You won't have it > on the new computer either. OEM versions of the productivity software > (Office) while it may be cheaper it is more expensive in the long run as you > can't move it to another computer. The place to purchase retail or update > versions of Office software is normally Amazon (they seem to have the best > prices normally.) > > As for XP as an operating system, that would depend on the computer model > and manufacturer. I just saw a HP from PC Mall that ships with XP Pro as > the OS. > http://www.pcmall.com/pcmall/promoti...wt.mc_id=31050 > in the center of the screen. (Rebate apparently only applies if you have > also purchased a case at the same time so be careful with that.) > > Intel Core 2 Duo T6570 2.10GHz, 2GB 800MHZ DDR2 SDRAM, 250GB 5400rpm SATA, > 15.6" LED-backlit, DVD+/-RW SuperMulti, Webcam, 56K Modem, Gigabit Ethernet, > 802.11a/b/g/draft-n, Microsoft Windows XP Pro (Includes FREE Slip Case + > 1GB Memory WITH Installation for 3GB Total Memory!) It won't have MS Office > as a free product, only a trial that will have to be uninstalled. > > Looks pretty good for a deal. I have purchased from them before and have had > good service from them. > > > > |
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| Re: Repairing Office installation, missing file "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message news:A25ECEC0-AC05-40BF-B732-A2AAFB5C4AA3@microsoft.com... > Well some digging shows that I purchased this Gateway in 2005 and it did > come > with Office 2003 (OEM) - so I don't know what I was thinking about the > later > upgrade. I have lost all of the Gateway documentation, CDs, etc. I tried > to > contact Gateway and learned that they sold their support business a couple > of > years and that company is now in bankruptcy - and they don't offer any > info > about contacting them! So I may try the replacement software link offered > up > a little higher in this message stream. I have also submitted a (paid) > request to MS Support. I really don't want to buy a new laptop right > now - > although I am considering a netbook - Lenovo! Thanks to Everyone here for > all of their help. > > "LVTravel" wrote: > >> >> >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message >> news:D586A61A-171F-45F3-9F81-74462FCDA670@microsoft.com... >> > My laptop is 4 years old. I think this may be a good time to buy a new >> > one. >> > Are they still using Vista as the OEM - or can I find one with XP? >> > >> > "LVTravel" wrote: >> > >> >> >> >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in message >> >> news:FEBACBB5-4501-4E29-99FA-9F20A10A0496@microsoft.com... >> >> > >> >> > >> >> > "LVTravel" wrote: >> >> > >> >> >> >> >> >> "Barbara L. W." <BarbaraLW@discussions.microsoft.com> wrote in >> >> >> message >> >> >> news:381BD849-506F-4008-9DA3-3B72A45544D6@microsoft.com... >> >> >> > It's been a long time since I upgraded to Office 2003 - I recall >> >> >> > that I >> >> >> > purchased it over the internet - can't recall when - and I have >> >> >> > been >> >> >> > unable >> >> >> > to find any files on the PC related to that. This is a >> >> >> > personal/home >> >> >> > computer, so I don't have a "network" for this. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> If you still have the license email look on it to see if you see >> >> >> the >> >> >> letters >> >> >> FPP or OEM or MLK on it. If not you probably won't be able to get >> >> >> a >> >> >> duplicate. If you find the email and it says FPP that would be a >> >> >> retail >> >> >> version and you can follow the link below for attempting to replace >> >> >> it. >> >> >> If >> >> >> OEM or MLK you would need to go back to the company you purchased >> >> >> the >> >> >> program from. >> >> >> >> >> >> How to replace Microsoft software ... at >> >> >> http://support.microsoft.com/kb/326246/en-gb This link also give >> >> >> some >> >> >> information on OEM versions of some software. >> >> >> >> >> >> I can't look for an email because I can't even open Outlook (or any >> >> >> other >> >> >> Office product) - when I attempt to open it, I get a message box >> >> >> about >> >> >> Installer, which is then looking for a CD, along with the messgae >> >> >> about >> >> >> SKU113.CAB. There is a Microsoft Office folder at C:\Program >> >> >> Files\Microsoft Office. But I don't know where to look from >> >> >> there - >> >> >> or >> >> >> what to do?? Sorry to be such a nuisance - clearly I am not >> >> >> technically >> >> >> savvy. >> >> >> >> If you didn't print out the email that the license key was enclosed in >> >> you >> >> will be out of luck. Looks like it is time to purchase a new version >> >> of >> >> Office (or use www.openoffice.org 's free Office clone). >> >> >> >> You unfortunately now realize why you need to copy anything downloaded >> >> to >> >> a >> >> storage media that is not destroyed by a computer crash. Emails >> >> should >> >> be >> >> printed and saved, downloaded files are saved onto CD/DVD or other >> >> removable >> >> hard drives. >> >> >> >> >> >> Replacing the computer won't help you get Office running. You won't have >> it >> on the new computer either. OEM versions of the productivity software >> (Office) while it may be cheaper it is more expensive in the long run as >> you >> can't move it to another computer. The place to purchase retail or >> update >> versions of Office software is normally Amazon (they seem to have the >> best >> prices normally.) >> >> As for XP as an operating system, that would depend on the computer model >> and manufacturer. I just saw a HP from PC Mall that ships with XP Pro as >> the OS. >> http://www.pcmall.com/pcmall/promoti...wt.mc_id=31050 >> in the center of the screen. (Rebate apparently only applies if you have >> also purchased a case at the same time so be careful with that.) >> >> Intel Core 2 Duo T6570 2.10GHz, 2GB 800MHZ DDR2 SDRAM, 250GB 5400rpm >> SATA, >> 15.6" LED-backlit, DVD+/-RW SuperMulti, Webcam, 56K Modem, Gigabit >> Ethernet, >> 802.11a/b/g/draft-n, Microsoft Windows XP Pro (Includes FREE Slip Case + >> 1GB Memory WITH Installation for 3GB Total Memory!) It won't have MS >> Office >> as a free product, only a trial that will have to be uninstalled. >> >> Looks pretty good for a deal. I have purchased from them before and have >> had >> good service from them. >> >> >> >> Thanks for updating us. |
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