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01-15-2007, 11:57 AM
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| RE: New Windows update stops Office 2007 B2 Cold "NavyMustang" wrote: > WELL, I restored my system to a previous date, completely uninstalled Office > 2003, and Viola! Office 2007 B2 started working again - UNTIL I installed > the technical refresh! THEN I got the same error message AGAIN. I installed > the refresh because I was in the process of installing Vista RC1. I then > completed the Vista install, uninstalled 2007 B2 completely, and then > reinstalled it. No luck - With or without the tech refresh. Same errors. > In Outlook 2007 B2, I get the "Cannot start Microsoft Outlook. Cannot > initialize Microsoft Office Shared Utilities..." message, and in Word & > Excel, I get the "Not enough memory or disk space error." > > Any ideas folks??? > > "Patrick Schmid" wrote: > > > The culprit was probably the Outlook 2003 update. There is a bug in the > > 2007 setup which prevents 2003 from being completely removed all the > > time. So you might have remnants of 2003 left and when you install a > > patch for 2003, those remnants get patched. As there can always only be > > one Outlook on a computer at any point in time, the remnants cause you > > trouble with 2007. > > Running Office Diagnostics from 2007 should normally resolve those > > issues permanently. > > > > Patrick Schmid > > -------------- > > http://pschmid.net > > > > "NavyMustang" <NavyMustang@discussions.microsoft.com> wrote in message > > news:6994E59F-A5F6-4A37-B579-F2E2FEA282F1@microsoft.com: > > > > > UPDATE ONE... > > > > > > FIRST of all, I forgot to mention that I DID install the tech refresh that > > > was released yesterday BEFORE reporting this problem, and it did NOT correct > > > the situation. > > > > > > Ok, so I reverted back to just before the first of the "Software > > > Distribution Service 2.0" updates, and Office went back to normal. When I > > > opened Outlook though, I got the "Preparing to install" and the "Please wait > > > while Windows configures Microsoft Office Professional 2007 (Beta)" > > > notifications. THEN it was back to normal. > > > > > > WELL, at least as far as Office is concerned! As soon as my system rebooted > > > following the checkpoint restore, I got a McAfee VirusScan error stating that > > > an "activeshield component is missing or corrupt". McAfee immediately > > > started downloading an update which, after a few minutes, corrected the > > > problem. > > > > > > NOW, everything is back to the way it was before the Windows Autoupdate. I > > > am going to go through each of the potential problems one at a time and see > > > which one was the culprit. (Unless someone has beaten me to it and wants to > > > let the rest of the world know!) I'll report as soon as I find it! > > > > > > "NavyMustang" wrote: > > > > > > > Last night, my computer automatically downloaded and installed the following > > > > Windows Updates: > > > > > > > > Windows XP Update KB922582 > > > > Windows XP Update KB920872 > > > > Security Update KB919007 > > > > Security Update KB920685 > > > > Update for Outlook 2003 - Junk E-mail filter KB921580 > > > > > > > > This automatic update stopped Office 2007 B2 cold. When trying to open > > > > Outlook, I now get the error message "Cannot start Microsoft Outlook. Cannot > > > > initialize Microsoft Office Shared Utilities. Restart your computer or > > > > reinstall Microsoft Outlook." > > > > > > > > When trying to open Word or Excel: "There is not enough memory or disk > > > > space to run Word (Excel)." > > > > > > > > Of course, I have restarted (twice) to no avail and have shut down any > > > > memory intensive application. Nothing seems to work. I am going to roll > > > > back my system to before it installed the updates and I'll report back here. > > > >      |
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01-15-2007, 11:57 AM
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