Trial version expired. Purchased full version, but CD does not start up with
Installation Setup. Trying to upgrade within trial version goes no further
than clicking on the "convert" button. Never get the option to enter new
product code or activate.

Trial version of what version

"Candace" <Candace@discussions.microsoft.com> wrote in message
news:B3F1137C-BF57-4DB2-A38B-19C9C3A88387@microsoft.com...
> Trial version expired. Purchased full version, but CD does not start up
with
> Installation Setup. Trying to upgrade within trial version goes no
further
> than clicking on the "convert" button. Never get the option to enter new
> product code or activate.

MS Office Student & Teacher Ed 2003 Trial that came with laptop.
Purchased MS Office Student & Teach Ed 2003 full version from Costco

"DL" wrote:

> Trial version of what version
>
> "Candace" <Candace@discussions.microsoft.com> wrote in message
> news:B3F1137C-BF57-4DB2-A38B-19C9C3A88387@microsoft.com...
> > Trial version expired. Purchased full version, but CD does not start up
> with
> > Installation Setup. Trying to upgrade within trial version goes no
> further
> > than clicking on the "convert" button. Never get the option to enter new
> > product code or activate.
>
>
>

Remove the trial edition first using Add/Remove from Control Panel. Reboot and then install the full CD version.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Candace asked:

| MS Office Student & Teacher Ed 2003 Trial that came with laptop.
| Purchased MS Office Student & Teach Ed 2003 full version from Costco
|
| "DL" wrote:
|
|| Trial version of what version
||
|| "Candace" <Candace@discussions.microsoft.com> wrote in message
|| news:B3F1137C-BF57-4DB2-A38B-19C9C3A88387@microsoft.com...
||| Trial version expired. Purchased full version, but CD does not
||| start up with Installation Setup. Trying to upgrade within trial
||| version goes no further than clicking on the "convert" button.
||| Never get the option to enter new product code or activate.

I tried to remove the trial version, but since it was pre-installed on my
laptop when I purchase it, I get the msg: "The installation source for this
product is not available. Verify that the source exists and that you can
access it" and it won't let me delete the program. I checked and it is not
on my Recovery & Application disk. How can I get around this to delete it?

"Milly Staples [MVP - Outlook]" wrote:

> Remove the trial edition first using Add/Remove from Control Panel. Reboot and then install the full CD version.
>
> --�
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, Candace asked:
>
> | MS Office Student & Teacher Ed 2003 Trial that came with laptop.
> | Purchased MS Office Student & Teach Ed 2003 full version from Costco
> |
> | "DL" wrote:
> |
> || Trial version of what version
> ||
> || "Candace" <Candace@discussions.microsoft.com> wrote in message
> || news:B3F1137C-BF57-4DB2-A38B-19C9C3A88387@microsoft.com...
> ||| Trial version expired. Purchased full version, but CD does not
> ||| start up with Installation Setup. Trying to upgrade within trial
> ||| version goes no further than clicking on the "convert" button.
> ||| Never get the option to enter new product code or activate.
>

I even downloaded the Office 2003 Resource kit and tried used the Removal
Wizard and the trial version did not appear on the list to be able to
uninstall. Also, when I open any Office program, I get the msg that the
trial has expired and I press the convert button but it won't go to the
screen for me to input the product key.

"Candace" wrote:

> I tried to remove the trial version, but since it was pre-installed on my
> laptop when I purchase it, I get the msg: "The installation source for this
> product is not available. Verify that the source exists and that you can
> access it" and it won't let me delete the program. I checked and it is not
> on my Recovery & Application disk. How can I get around this to delete it?
>
> "Milly Staples [MVP - Outlook]" wrote:
>
> > Remove the trial edition first using Add/Remove from Control Panel. Reboot and then install the full CD version.
> >
> > --�
> > Milly Staples [MVP - Outlook]
> >
> > Post all replies to the group to keep the discussion intact. All
> > unsolicited mail sent to my personal account will be deleted without
> > reading.
> >
> > After furious head scratching, Candace asked:
> >
> > | MS Office Student & Teacher Ed 2003 Trial that came with laptop.
> > | Purchased MS Office Student & Teach Ed 2003 full version from Costco
> > |
> > | "DL" wrote:
> > |
> > || Trial version of what version
> > ||
> > || "Candace" <Candace@discussions.microsoft.com> wrote in message
> > || news:B3F1137C-BF57-4DB2-A38B-19C9C3A88387@microsoft.com...
> > ||| Trial version expired. Purchased full version, but CD does not
> > ||| start up with Installation Setup. Trying to upgrade within trial
> > ||| version goes no further than clicking on the "convert" button.
> > ||| Never get the option to enter new product code or activate.
> >

I would contact the manufacturer from whom you purchased the computer and request a full recovery disk with all of the preinstalled operating system and programs. They are obligated under their OEM contract with Microsoft to provide this to their customers. Elevate it if you get no satisfaction.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Candace asked:

| I tried to remove the trial version, but since it was pre-installed
| on my laptop when I purchase it, I get the msg: "The installation
| source for this product is not available. Verify that the source
| exists and that you can access it" and it won't let me delete the
| program. I checked and it is not on my Recovery & Application disk.
| How can I get around this to delete it?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Remove the trial edition first using Add/Remove from Control Panel.
|| Reboot and then install the full CD version.
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Candace asked:
||
||| MS Office Student & Teacher Ed 2003 Trial that came with laptop.
||| Purchased MS Office Student & Teach Ed 2003 full version from Costco
|||
||| "DL" wrote:
|||
|||| Trial version of what version
||||
|||| "Candace" <Candace@discussions.microsoft.com> wrote in message
|||| news:B3F1137C-BF57-4DB2-A38B-19C9C3A88387@microsoft.com...
||||| Trial version expired. Purchased full version, but CD does not
||||| start up with Installation Setup. Trying to upgrade within trial
||||| version goes no further than clicking on the "convert" button.
||||| Never get the option to enter new product code or activate.

Just FYI in case anyone else runs into this problem. After spending a couple
of hours on the phone between Microsoft & Toshiba, the problem was resolved
by downloading the Windows Installer Cleanup Utility, removing the Office
2003. Then my new disk started right up and I had a successful installation.

"Milly Staples [MVP - Outlook]" wrote:

> I would contact the manufacturer from whom you purchased the computer and request a full recovery disk with all of the preinstalled operating system and programs. They are obligated under their OEM contract with Microsoft to provide this to their customers. Elevate it if you get no satisfaction.
>
> --�
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, Candace asked:
>
> | I tried to remove the trial version, but since it was pre-installed
> | on my laptop when I purchase it, I get the msg: "The installation
> | source for this product is not available. Verify that the source
> | exists and that you can access it" and it won't let me delete the
> | program. I checked and it is not on my Recovery & Application disk.
> | How can I get around this to delete it?
> |
> | "Milly Staples [MVP - Outlook]" wrote:
> |
> || Remove the trial edition first using Add/Remove from Control Panel.
> || Reboot and then install the full CD version.
> ||
> || --�
> || Milly Staples [MVP - Outlook]
> ||
> || Post all replies to the group to keep the discussion intact. All
> || unsolicited mail sent to my personal account will be deleted without
> || reading.
> ||
> || After furious head scratching, Candace asked:
> ||
> ||| MS Office Student & Teacher Ed 2003 Trial that came with laptop.
> ||| Purchased MS Office Student & Teach Ed 2003 full version from Costco
> |||
> ||| "DL" wrote:
> |||
> |||| Trial version of what version
> ||||
> |||| "Candace" <Candace@discussions.microsoft.com> wrote in message
> |||| news:B3F1137C-BF57-4DB2-A38B-19C9C3A88387@microsoft.com...
> ||||| Trial version expired. Purchased full version, but CD does not
> ||||| start up with Installation Setup. Trying to upgrade within trial
> ||||| version goes no further than clicking on the "convert" button.
> ||||| Never get the option to enter new product code or activate.
>