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Old 01-15-2007, 11:42 AM
Karen7
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Outlook, Word, Mail Merge and now Symantec Antivirus

I'm having problems with Word, Mail Merge and now Symantec Antivirus.
Yes this does sound like a virus of some sort but is there anyway someone
can assist me . You can even call on my cell 202-531-1201. I'm doing a
basic Mail Merge I've done for the past 6 months this day it works it gathers
the data from an
Excel spreadsheet but then when you try to click Merge to Document, it keeps
running in a loop. Then I left that and attempted to perform a search on all
new files that got on my system after 10:30PM tonight and nothing looked out
of the ordinary. Then I tried the Symantec Antivirus and when I click on
custom scan it doesn' t show all of my drives just C: drive then when I try
the other types of scans it tells me "Could not start scan. Scan engine
returned error 0x20000046. Please help... All I need is someone to walk me
through the process to update, I am really good with following directions.

Thanks in advance!!


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Old 01-15-2007, 11:42 AM
  #2 (permalink)  
Old 01-15-2007, 11:42 AM
Mary Sauer
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Posts: n/a
Re: Outlook, Word, Mail Merge and now Symantec Antivirus

Error: "Scan Engine Error 0x20000046" or "Scan Engine Error 0x20000058" when
starting a manual or a scheduled scan
http://service1.symantec.com/SUPPORT...rc=bar_sch_nam

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Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"Karen7" <karentriple7******.com> wrote in message
news:D0027768-5461-44A5-B795-2E6A5DB22638@microsoft.com...
> I'm having problems with Word, Mail Merge and now Symantec Antivirus.
> Yes this does sound like a virus of some sort but is there anyway someone
> can assist me . You can even call on my cell 202-531-1201. I'm doing a
> basic Mail Merge I've done for the past 6 months this day it works it gathers
> the data from an
> Excel spreadsheet but then when you try to click Merge to Document, it keeps
> running in a loop. Then I left that and attempted to perform a search on all
> new files that got on my system after 10:30PM tonight and nothing looked out
> of the ordinary. Then I tried the Symantec Antivirus and when I click on
> custom scan it doesn' t show all of my drives just C: drive then when I try
> the other types of scans it tells me "Could not start scan. Scan engine
> returned error 0x20000046. Please help... All I need is someone to walk me
> through the process to update, I am really good with following directions.
>
> Thanks in advance!!
>
>
> --
> Do what you do...



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