I was told that once my RAM gets filed up past the 3G mark, and Office 2007
trys to use the upper memory, that is why it crashes all the time. Is there
any truth to this? Is there any fix for this. If I boot the machine and run
only Office Apps, (word, excel, outlook) it runs great, fast and efficient.
But, if I open Solidworks 2008 and it fills up my memory with large
assemblies, if I click on word or excel, it crashes (meaning the application
just shuts down). If I try to open any attachements from Outlook, it crashes
and recovers it self repeatedly until I reboot my machine.

Is there any fixes that allow 32-bit office apps to use upper memory?

(I hope this makes sense from a novice computer guy). :)

No, Windows 32 bit versions can use up to 3.5 gigs of memory.

You would need to install a 64 bit version of Windows to take advantage of
more memory.

I have never seen Office take the 3 gig limit. The most I have seen is 1
gig.

See Task Manager for what is using your allocated memory.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, 4x4dually asked:

| I was told that once my RAM gets filed up past the 3G mark, and
| Office 2007 trys to use the upper memory, that is why it crashes all
| the time. Is there any truth to this? Is there any fix for this. If I
| boot the machine and run only Office Apps, (word, excel, outlook) it
| runs great, fast and efficient. But, if I open Solidworks 2008 and it
| fills up my memory with large assemblies, if I click on word or
| excel, it crashes (meaning the application just shuts down). If I try
| to open any attachements from Outlook, it crashes and recovers it
| self repeatedly until I reboot my machine.
|
| Is there any fixes that allow 32-bit office apps to use upper memory?
|
| (I hope this makes sense from a novice computer guy). :)

"No, Windows 32 bit versions can use up to 3.5 gigs of memory"

I know this. That is why I'm asking if they make a version of office 2007
that can.

"You would need to install a 64 bit version of Windows to take advantage of
more memory."

See title of thread. I have Vista 64 bit installed.

"I have never seen Office take the 3 gig limit. The most I have seen is 1
gig."

I never said office takes up more thna 3 gig. I stated that Solidworks, a 3D
drafting application, fills my memory up past the 3 gig limit and office
can't access any RAM even if I have 5 gig free.

Not trying to be a smart ***, just looking for help. Any other ideas?

"Milly Staples [MVP - Outlook]" wrote:

> No, Windows 32 bit versions can use up to 3.5 gigs of memory.
>
> You would need to install a 64 bit version of Windows to take advantage of
> more memory.
>
> I have never seen Office take the 3 gig limit. The most I have seen is 1
> gig.
>
> See Task Manager for what is using your allocated memory.
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact.
> ALWAYS post your Outlook version.
> How to ask a question: http://support.microsoft.com/KB/555375
>
>
> After furious head scratching, 4x4dually asked:
>
> | I was told that once my RAM gets filed up past the 3G mark, and
> | Office 2007 trys to use the upper memory, that is why it crashes all
> | the time. Is there any truth to this? Is there any fix for this. If I
> | boot the machine and run only Office Apps, (word, excel, outlook) it
> | runs great, fast and efficient. But, if I open Solidworks 2008 and it
> | fills up my memory with large assemblies, if I click on word or
> | excel, it crashes (meaning the application just shuts down). If I try
> | to open any attachements from Outlook, it crashes and recovers it
> | self repeatedly until I reboot my machine.
> |
> | Is there any fixes that allow 32-bit office apps to use upper memory?
> |
> | (I hope this makes sense from a novice computer guy). :)
>
>
>

We are experiencing the exact same problem. Windows Vista Business 64-bit
with 8GB RAM. SolidWorks 2009 and Microsoft Office 2007. All OS & Office
updates and patches are applied from the Microsoft Update website. Office is
virtually unusable due to constant crashes of Outlook, Work, Excel, and
Powerpoint. This morning Powerpoint would crash any time the user tried to
type text on a slide. Outlook crashes when sending messages or opening
attachments, as well as when we try to close the application.

Can someone at Microsoft please provide an answer? All the information I
find about MS Office 2007 says that it is compatible with Vista and with
64-bit Operating systems. Clearly it is not!

You're not alone (thought I was). Check out the two pages (so far) concerning this problem ("microsoft picture manager has stopped working" : Programs : Windows Vista : Microsoft Answers Forums). Reducing the memory by one card to 4GB doesn't solve the problem. I am running AutoCAD 2009. Hopefully, someone comes up with a solution. The problem is sporatic with ALL Office 2007 programs.

Oh man I am glad I am not the only one with this problem. Last year I had a new computer built for work and sometimes Office 2007 goes into a crashing loop it drives me crazy. I finally downloaded openoffice since it is free and I would just use it exlusevly but solidworks requires you to use MS office.


Dell Precision T5400 Mini-Tower
Quad Core Xeon Proc E5420, 2.50GHz, 2X6MB L2 Cache,1333MHz
8GB, DDR2 ECC SDRAM Memory 667MHz, 4X2GB
nVidia,Quadro FX 4600,768MB dual VGA or DVI (Driver up to date)
146GB 3Gbps SAS, 15K RPM Hard Drive
Microsoft Windows Vista Business x64 Edition
28" 16:9 Flat screen monitor
19" 16:9 Flat screen monitor
Solidworks 2009 SP2.1

Well, to date I've either made or received 7 phone calls with Microsoft about this issue. Two of the main procedures performed has been a total uninstall of Office 2007 including registry entries (via Microsoft Easy Assist) and subsequent reinstall. This failed to produce an error free environment. The next step was to create a brand new user account and try to run Office 2007 in this new environment, but this failed to work as well.

I am running Office 2007 on a Dell M6400 workstation with 8Gb RAM and Vista in a 64-bit environ, and from what I am beginning to ascertain from my research, it may have something to do with the RAM and 64 bit Vista. Originally I thought it was because I was running AutoCAD 2009 that caused the failure, but I've determined that it has nothing to do with running AutoCAD as all the failures as of late happened without AutoCAD running in the background.

Tomorrow, I am to expect a call from a Microsoft "research team" to help with this problem. I'll keep you informed.

Well - here's the answer or what I am going to have to accept as the answer. "It is a KNOWN Vista 64-bit problem." Via Microsoft Easy Assistant, several techs have tried to help, but to no avail. I was also told that others working in the 64-bit environment have similar problems - more typically with MS Word 2007 (I have never had a problem with Word). The only "fix" is to install Vista 32-bit, which is not possible at this point.

I wonder if office 2008 would fix it

It would if you had a Mac.

Zenkai wrote:

> I wonder if office 2008 would fix it
>
>

It is now confirmed. The issue that I have is not an isolated issue, but is a compatibility issue with Office 2007 and Vista 64bit. Microsoft is aware of the situation and will one day have a repair for it, but today is not the day. (By the way, I am having problems with Word now!) The latest attempt was a total uninstall of Office 2007 (and the remnants of earlier Office products that transferred from an older computer using Windows Easy Transfer). When that didn't work, Vista 64 was installed as an upgrade. Within the first 10 minutes of using Outlook 2007 the software crashed. Oh well, I guess I need to make more frequent saves to my emails and my Excel documents.

I guess the "squeeky wheel" doesn't always get the greese. LOL If anyone know
of any updates other than the "know issue" that MS gives us I'd be greatful
for any help with this. I love the "uninstall everything and reinstall
everything" bit. That is our IS depts solution for most things...never works
either. LOL

Thanks again to all for posting and confirming that it isn't just me.

AutoCAD 2009 is the ONLY stable program on this machine. It never crashes.
Solidworks 2009 and Office 2007.....BOOOM!


"smattie" wrote:

>
> It is now confirmed. The issue that I have is not an isolated issue, but
> is a compatibility issue with Office 2007 and Vista 64bit. Microsoft is
> aware of the situation and will one day have a repair for it, but today
> is not the day. (By the way, I am having problems with Word now!) The
> latest attempt was a total uninstall of Office 2007 (and the remnants of
> earlier Office products that transferred from an older computer using
> Windows Easy Transfer). When that didn't work, Vista 64 was installed as
> an upgrade. Within the first 10 minutes of using Outlook 2007 the
> software crashed. Oh well, I guess I need to make more frequent saves to
> my emails and my Excel documents.
>
>
> --
> smattie
>

LoL Same here, except for AutoCAD, I have 2008 and it seems to run fine. I mostly draw with SW, so I only use AutoCAD for concept drawings so I haven't bothered updatnig my subscription.

You would think MS office, out of any program would be compatible with Vista... Pretty Sad on MS part. I pray that the new Windows fixes all these Vista issues...

I'm guessing the issue may require 8GB of RAM (or at least more than
4GB). I have 4GB in my Vista Ultimate 64 machine and Office 2007 SP2 is
running just fine for me.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q



"smattie" <samattie******.com> wrote in message
news:73c2edb9956b4fd649390f602268ffa6@nntp-gateway.com:

> It is now confirmed. The issue that I have is not an isolated issue, but
> is a compatibility issue with Office 2007 and Vista 64bit. Microsoft is
> aware of the situation and will one day have a repair for it, but today
> is not the day. (By the way, I am having problems with Word now!) The
> latest attempt was a total uninstall of Office 2007 (and the remnants of
> earlier Office products that transferred from an older computer using
> Windows Easy Transfer). When that didn't work, Vista 64 was installed as
> an upgrade. Within the first 10 minutes of using Outlook 2007 the
> software crashed. Oh well, I guess I need to make more frequent saves to
> my emails and my Excel documents.
>
>
> --
> smattie

We have many machines at the company I work at that run vista x64 business
edition, and office 2007 professional plus. They are almost all identical to
spec, and we have about 45 of them with this problem. They all are running
quad core xeons, 4gb of ram.

It surprises me that there has yet to be a fix for this, being that they are
both Microsoft products, and MS is pushing for people to advance to a x64
architecture.

Has there been any updates on this issue?

__________________________________________________ _____________
"Ben M. Schorr - MVP (OneNote)" wrote:

> I'm guessing the issue may require 8GB of RAM (or at least more than
> 4GB). I have 4GB in my Vista Ultimate 64 machine and Office 2007 SP2 is
> running just fine for me.
>
> --
> -Ben-
> Ben M. Schorr, MVP
> Roland Schorr & Tower
> http://www.rolandschorr.com
> http://www.officeforlawyers.com
> Author - The Lawyer's Guide to Microsoft Outlook 2007:
> http://tinyurl.com/5m3f5q
>
>
>
> "smattie" <samattie******.com> wrote in message
> news:73c2edb9956b4fd649390f602268ffa6@nntp-gateway.com:
>
> > It is now confirmed. The issue that I have is not an isolated issue, but
> > is a compatibility issue with Office 2007 and Vista 64bit. Microsoft is
> > aware of the situation and will one day have a repair for it, but today
> > is not the day. (By the way, I am having problems with Word now!) The
> > latest attempt was a total uninstall of Office 2007 (and the remnants of
> > earlier Office products that transferred from an older computer using
> > Windows Easy Transfer). When that didn't work, Vista 64 was installed as
> > an upgrade. Within the first 10 minutes of using Outlook 2007 the
> > software crashed. Oh well, I guess I need to make more frequent saves to
> > my emails and my Excel documents.
> >
> >
> > --
> > smattie
>
>