I'm having problems with Outlook 2003 and wanted to know if I reinstall
Office 2003 will it remove my current files on Word and Excel? Thanks.

No it wont touch data files, but then its also unlikely to help with
whatever outlook problem you have

"Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
> I'm having problems with Outlook 2003 and wanted to know if I reinstall
> Office 2003 will it remove my current files on Word and Excel? Thanks.

Thanks for the answer, DL. I couldn't find an answer in the Outlook group,
but my problem is that when I try to open Outlook, it doesn't respond. I try
in 'Safe Mode', still doesn't respond and finally the 'reconfigure' tries and
fails. This goes on two or three cycles and finally opens. I've had Office
on my Dell 4600 since 2003 and never a problem. I use IE-6 and no other
problems with Office programs. I'm at the point of trying Gmail but keep
getting an error message, "Runtime Error" and the internet shuts down. I've
checked MS & Google discussion groups for help but nothing has worked to
counter the Runtime error. It's frustrating. Thanks again.

"DL" wrote:

> No it wont touch data files, but then its also unlikely to help with
> whatever outlook problem you have
>
> "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
> news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
> > I'm having problems with Outlook 2003 and wanted to know if I reinstall
> > Office 2003 will it remove my current files on Word and Excel? Thanks.
>
>
>

Things to try in OL
1) Ensure office is updated
2) Detect/Repair, within OL
3) scanpste.exe, on your data file whilst OL is closed, run several times if
it detects err's
4) Event viewer, for any err msgs
5) Maybe a new profile
6) A defrag & chkdsk
IE6, shouldnt you be on IE7, or are you pre Winxp?

"Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
news:36ACC7EC-F80E-480C-A45C-7EDC05D77A83@microsoft.com...
> Thanks for the answer, DL. I couldn't find an answer in the Outlook
> group,
> but my problem is that when I try to open Outlook, it doesn't respond. I
> try
> in 'Safe Mode', still doesn't respond and finally the 'reconfigure' tries
> and
> fails. This goes on two or three cycles and finally opens. I've had
> Office
> on my Dell 4600 since 2003 and never a problem. I use IE-6 and no other
> problems with Office programs. I'm at the point of trying Gmail but keep
> getting an error message, "Runtime Error" and the internet shuts down.
> I've
> checked MS & Google discussion groups for help but nothing has worked to
> counter the Runtime error. It's frustrating. Thanks again.
>
> "DL" wrote:
>
>> No it wont touch data files, but then its also unlikely to help with
>> whatever outlook problem you have
>>
>> "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
>> news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
>> > I'm having problems with Outlook 2003 and wanted to know if I reinstall
>> > Office 2003 will it remove my current files on Word and Excel? Thanks.
>>
>>
>>

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000 or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will need to rebuild any custom toolbars or customizations as the file outcmd.dat controls how the toolbars display. When it becomes corrupted, it will cause Outlook to hang because it cannot create the toolbars that you expect.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gandcp asked:

| Thanks for the answer, DL. I couldn't find an answer in the Outlook
| group, but my problem is that when I try to open Outlook, it doesn't
| respond. I try in 'Safe Mode', still doesn't respond and finally the
| 'reconfigure' tries and fails. This goes on two or three cycles and
| finally opens. I've had Office on my Dell 4600 since 2003 and never
| a problem. I use IE-6 and no other problems with Office programs. I'm
| at the point of trying Gmail but keep getting an error message,
| "Runtime Error" and the internet shuts down. I've checked MS & Google
| discussion groups for help but nothing has worked to counter the
| Runtime error. It's frustrating. Thanks again.
|
| "DL" wrote:
|
|| No it wont touch data files, but then its also unlikely to help with
|| whatever outlook problem you have
||
|| "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
|| news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
||| I'm having problems with Outlook 2003 and wanted to know if I
||| reinstall Office 2003 will it remove my current files on Word and
||| Excel? Thanks.

No, i'm in XP, just haven't upgraded to IE7 (I'd heard there were still
problems and not enough difference to change from IE6). But I'll try your
suggestions and upgrade to IE7 too, anything to help. Thanks again for your
help and quick replies. I appreciate it.

"DL" wrote:

> Things to try in OL
> 1) Ensure office is updated
> 2) Detect/Repair, within OL
> 3) scanpste.exe, on your data file whilst OL is closed, run several times if
> it detects err's
> 4) Event viewer, for any err msgs
> 5) Maybe a new profile
> 6) A defrag & chkdsk
> IE6, shouldnt you be on IE7, or are you pre Winxp?
>
> "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
> news:36ACC7EC-F80E-480C-A45C-7EDC05D77A83@microsoft.com...
> > Thanks for the answer, DL. I couldn't find an answer in the Outlook
> > group,
> > but my problem is that when I try to open Outlook, it doesn't respond. I
> > try
> > in 'Safe Mode', still doesn't respond and finally the 'reconfigure' tries
> > and
> > fails. This goes on two or three cycles and finally opens. I've had
> > Office
> > on my Dell 4600 since 2003 and never a problem. I use IE-6 and no other
> > problems with Office programs. I'm at the point of trying Gmail but keep
> > getting an error message, "Runtime Error" and the internet shuts down.
> > I've
> > checked MS & Google discussion groups for help but nothing has worked to
> > counter the Runtime error. It's frustrating. Thanks again.
> >
> > "DL" wrote:
> >
> >> No it wont touch data files, but then its also unlikely to help with
> >> whatever outlook problem you have
> >>
> >> "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
> >> news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
> >> > I'm having problems with Outlook 2003 and wanted to know if I reinstall
> >> > Office 2003 will it remove my current files on Word and Excel? Thanks.
> >>
> >>
> >>
>
>
>

oops I forgot that one

"Milly Staples [MVP - Outlook]" <What@ever> wrote in message
news:Ol%23gr8zSIHA.748@TK2MSFTNGP04.phx.gbl...
Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gandcp asked:

| Thanks for the answer, DL. I couldn't find an answer in the Outlook
| group, but my problem is that when I try to open Outlook, it doesn't
| respond. I try in 'Safe Mode', still doesn't respond and finally the
| 'reconfigure' tries and fails. This goes on two or three cycles and
| finally opens. I've had Office on my Dell 4600 since 2003 and never
| a problem. I use IE-6 and no other problems with Office programs. I'm
| at the point of trying Gmail but keep getting an error message,
| "Runtime Error" and the internet shuts down. I've checked MS & Google
| discussion groups for help but nothing has worked to counter the
| Runtime error. It's frustrating. Thanks again.
|
| "DL" wrote:
|
|| No it wont touch data files, but then its also unlikely to help with
|| whatever outlook problem you have
||
|| "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
|| news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
||| I'm having problems with Outlook 2003 and wanted to know if I
||| reinstall Office 2003 will it remove my current files on Word and
||| Excel? Thanks.

I dont have any problems with IE7, though primarily I use Firefox

"Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
news:A694012C-3D28-4089-BFB9-09C712CFCA0F@microsoft.com...
> No, i'm in XP, just haven't upgraded to IE7 (I'd heard there were still
> problems and not enough difference to change from IE6). But I'll try your
> suggestions and upgrade to IE7 too, anything to help. Thanks again for
> your
> help and quick replies. I appreciate it.
>
> "DL" wrote:
>
>> Things to try in OL
>> 1) Ensure office is updated
>> 2) Detect/Repair, within OL
>> 3) scanpste.exe, on your data file whilst OL is closed, run several times
>> if
>> it detects err's
>> 4) Event viewer, for any err msgs
>> 5) Maybe a new profile
>> 6) A defrag & chkdsk
>> IE6, shouldnt you be on IE7, or are you pre Winxp?
>>
>> "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
>> news:36ACC7EC-F80E-480C-A45C-7EDC05D77A83@microsoft.com...
>> > Thanks for the answer, DL. I couldn't find an answer in the Outlook
>> > group,
>> > but my problem is that when I try to open Outlook, it doesn't respond.
>> > I
>> > try
>> > in 'Safe Mode', still doesn't respond and finally the 'reconfigure'
>> > tries
>> > and
>> > fails. This goes on two or three cycles and finally opens. I've had
>> > Office
>> > on my Dell 4600 since 2003 and never a problem. I use IE-6 and no other
>> > problems with Office programs. I'm at the point of trying Gmail but
>> > keep
>> > getting an error message, "Runtime Error" and the internet shuts down.
>> > I've
>> > checked MS & Google discussion groups for help but nothing has worked
>> > to
>> > counter the Runtime error. It's frustrating. Thanks again.
>> >
>> > "DL" wrote:
>> >
>> >> No it wont touch data files, but then its also unlikely to help with
>> >> whatever outlook problem you have
>> >>
>> >> "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
>> >> news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
>> >> > I'm having problems with Outlook 2003 and wanted to know if I
>> >> > reinstall
>> >> > Office 2003 will it remove my current files on Word and Excel?
>> >> > Thanks.
>> >>
>> >>
>> >>
>>
>>
>>

Thank you very much. I'll follow your directions and appreciate your advice.

"Milly Staples [MVP - Outlook]" wrote:

> Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000 or XP, you will need to enable searching hidden and system folders.)
>
> Once you have done so, reopen Outlook and it should open fine. You will need to rebuild any custom toolbars or customizations as the file outcmd.dat controls how the toolbars display. When it becomes corrupted, it will cause Outlook to hang because it cannot create the toolbars that you expect.
>
>
> --�
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, Gandcp asked:
>
> | Thanks for the answer, DL. I couldn't find an answer in the Outlook
> | group, but my problem is that when I try to open Outlook, it doesn't
> | respond. I try in 'Safe Mode', still doesn't respond and finally the
> | 'reconfigure' tries and fails. This goes on two or three cycles and
> | finally opens. I've had Office on my Dell 4600 since 2003 and never
> | a problem. I use IE-6 and no other problems with Office programs. I'm
> | at the point of trying Gmail but keep getting an error message,
> | "Runtime Error" and the internet shuts down. I've checked MS & Google
> | discussion groups for help but nothing has worked to counter the
> | Runtime error. It's frustrating. Thanks again.
> |
> | "DL" wrote:
> |
> || No it wont touch data files, but then its also unlikely to help with
> || whatever outlook problem you have
> ||
> || "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
> || news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
> ||| I'm having problems with Outlook 2003 and wanted to know if I
> ||| reinstall Office 2003 will it remove my current files on Word and
> ||| Excel? Thanks.
>

Milly,

Thank you again, it seems to be working fine. And your comment, re:
scratching my head, was perfect. Cute & accurate. Thanks.

"Gandcp" wrote:

> Thank you very much. I'll follow your directions and appreciate your advice.
>
> "Milly Staples [MVP - Outlook]" wrote:
>
> > Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000 or XP, you will need to enable searching hidden and system folders.)
> >
> > Once you have done so, reopen Outlook and it should open fine. You will need to rebuild any custom toolbars or customizations as the file outcmd.dat controls how the toolbars display. When it becomes corrupted, it will cause Outlook to hang because it cannot create the toolbars that you expect.
> >
> >
> > --�
> > Milly Staples [MVP - Outlook]
> >
> > Post all replies to the group to keep the discussion intact. All
> > unsolicited mail sent to my personal account will be deleted without
> > reading.
> >
> > After furious head scratching, Gandcp asked:
> >
> > | Thanks for the answer, DL. I couldn't find an answer in the Outlook
> > | group, but my problem is that when I try to open Outlook, it doesn't
> > | respond. I try in 'Safe Mode', still doesn't respond and finally the
> > | 'reconfigure' tries and fails. This goes on two or three cycles and
> > | finally opens. I've had Office on my Dell 4600 since 2003 and never
> > | a problem. I use IE-6 and no other problems with Office programs. I'm
> > | at the point of trying Gmail but keep getting an error message,
> > | "Runtime Error" and the internet shuts down. I've checked MS & Google
> > | discussion groups for help but nothing has worked to counter the
> > | Runtime error. It's frustrating. Thanks again.
> > |
> > | "DL" wrote:
> > |
> > || No it wont touch data files, but then its also unlikely to help with
> > || whatever outlook problem you have
> > ||
> > || "Gandcp" <Gandcp@discussions.microsoft.com> wrote in message
> > || news:B554737F-DFA4-46CE-B786-EC489C3B21DA@microsoft.com...
> > ||| I'm having problems with Outlook 2003 and wanted to know if I
> > ||| reinstall Office 2003 will it remove my current files on Word and
> > ||| Excel? Thanks.
> >