Hi, one of my clients has an unusual issue.


When the user tries to open any .wav file that is attached to an email they
get “Cannot create file: voicemail.wav. Right-click the folder you want to
create the file in, and then click Properties on the shortcut menu to check
your permissions for the folder”

When they try to copy any .wav attachment to a file outside of outlook they
get “Cannot save the attachment. Cannot create file: voicemail.wav.
Right-click the folder you want to create the file in, and then click
Properties on the shortcut menu to check your permissions for the folder.”

When they right-click and then preview any .wav attachment they get “This
file cannot be previewed because of an error with the following previewer:
Windows Media Player Rich Preview Handler to open this file in it’s own
program double-click it.

Other attachments behave normally.

Microsoft Office Diagnostics found no problems.

Media player is version 11.0.6000.6344