When installing Office Ultimate 2007 on my Windows Vista Ultimate system, I
get the following setup error message very soon after Setup is launched (and
prior to asking for entry of the key):

"Setup cannot continue because a required file is either corrupted or not
available. run Setup again from original source disc or download location."

I have already tried copying the CD to a system folder and running Setup
from that location. I have also tried running Setup in Windows XP
compatibility mode without success. My system has all updates installed for
Windows Vista Ultimate. I am able to install other programs on this system
from the same DVD/CD drive. And, Setup will launch from the CD on another
system, and gets to the screen that asks for the key entry, so I do not
believe the CD itself is bad.

Any ideas?

Do you have any previous versions of Office installed, or was Office 2007
Trial or something else previously installed? I'm just wondering if there's
something hanging on from a previous installation.

My initial thought was a problem in your Vista installation or
configuration, since you can install the DVD on another system...Any chance
you could try to repair your Windows installation?

Do you have administrative rights on the system? Have you tried installing
as administrator?

--
mezzodiva

Please reply to the newsgroup so all may benefit.


"JuST Jen" <JuST Jen@discussions.microsoft.com> wrote in message
news:D1AD4B16-B171-4FE9-83EE-EBA921E2AC8C@microsoft.com...
> When installing Office Ultimate 2007 on my Windows Vista Ultimate system,
> I
> get the following setup error message very soon after Setup is launched
> (and
> prior to asking for entry of the key):
>
> "Setup cannot continue because a required file is either corrupted or not
> available. run Setup again from original source disc or download
> location."
>
> I have already tried copying the CD to a system folder and running Setup
> from that location. I have also tried running Setup in Windows XP
> compatibility mode without success. My system has all updates installed
> for
> Windows Vista Ultimate. I am able to install other programs on this
> system
> from the same DVD/CD drive. And, Setup will launch from the CD on another
> system, and gets to the screen that asks for the key entry, so I do not
> believe the CD itself is bad.
>
> Any ideas?

Does it tell you what file is corrupt or not available?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

"JuST Jen" <JuST Jen@discussions.microsoft.com> wrote in message
news:D1AD4B16-B171-4FE9-83EE-EBA921E2AC8C@microsoft.com...
> When installing Office Ultimate 2007 on my Windows Vista Ultimate system,
> I
> get the following setup error message very soon after Setup is launched
> (and
> prior to asking for entry of the key):
>
> "Setup cannot continue because a required file is either corrupted or not
> available. run Setup again from original source disc or download
> location."
>
> I have already tried copying the CD to a system folder and running Setup
> from that location. I have also tried running Setup in Windows XP
> compatibility mode without success. My system has all updates installed
> for
> Windows Vista Ultimate. I am able to install other programs on this
> system
> from the same DVD/CD drive. And, Setup will launch from the CD on another
> system, and gets to the screen that asks for the key entry, so I do not
> believe the CD itself is bad.
>
> Any ideas?

Check you temp directory & find the msinstall.log (it starts with ms......log)
for the name of the file(s); get the file from the machines with the good
install & add it to the directory of the uninstallable machine.

At least, that's how I "fixed" a similar problem trying to install on winxp
when the install couldn't find the file for "upgrade" (ridiculus as it was a
office ultimate 2007 file). The real problem is that the install setup is
buggy.


On 2007-10-14, JuST Jen <JuST> wrote:
> When installing Office Ultimate 2007 on my Windows Vista Ultimate system, I
> get the following setup error message very soon after Setup is launched (and
> prior to asking for entry of the key):
>
> "Setup cannot continue because a required file is either corrupted or not
> available. run Setup again from original source disc or download location."
>
> I have already tried copying the CD to a system folder and running Setup
> from that location. I have also tried running Setup in Windows XP
> compatibility mode without success. My system has all updates installed for
> Windows Vista Ultimate. I am able to install other programs on this system
> from the same DVD/CD drive. And, Setup will launch from the CD on another
> system, and gets to the screen that asks for the key entry, so I do not
> believe the CD itself is bad.
>
> Any ideas?

A trial version is installed.
I've already tried to repair windows. No problem was found.
I tried installing as adminstrator as well.
Perhaps it is that pesky trial version that is the problem.

"mezzodiva" wrote:

> Do you have any previous versions of Office installed, or was Office 2007
> Trial or something else previously installed? I'm just wondering if there's
> something hanging on from a previous installation.
>
> My initial thought was a problem in your Vista installation or
> configuration, since you can install the DVD on another system...Any chance
> you could try to repair your Windows installation?
>
> Do you have administrative rights on the system? Have you tried installing
> as administrator?
>
> --
> mezzodiva
>
> Please reply to the newsgroup so all may benefit.
>
>
> "JuST Jen" <JuST Jen@discussions.microsoft.com> wrote in message
> news:D1AD4B16-B171-4FE9-83EE-EBA921E2AC8C@microsoft.com...
> > When installing Office Ultimate 2007 on my Windows Vista Ultimate system,
> > I
> > get the following setup error message very soon after Setup is launched
> > (and
> > prior to asking for entry of the key):
> >
> > "Setup cannot continue because a required file is either corrupted or not
> > available. run Setup again from original source disc or download
> > location."
> >
> > I have already tried copying the CD to a system folder and running Setup
> > from that location. I have also tried running Setup in Windows XP
> > compatibility mode without success. My system has all updates installed
> > for
> > Windows Vista Ultimate. I am able to install other programs on this
> > system
> > from the same DVD/CD drive. And, Setup will launch from the CD on another
> > system, and gets to the screen that asks for the key entry, so I do not
> > believe the CD itself is bad.
> >
> > Any ideas?
>
>
>

No. The message is just as I wrote it. Not a very helpful error message, is
it?

"Echo S" wrote:

> Does it tell you what file is corrupt or not available?
>
> --
> Echo [MS PPT MVP] http://www.echosvoice.com
> What's new in PPT 2007? http://www.echosvoice.com/2007.htm
> Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/
>
> "JuST Jen" <JuST Jen@discussions.microsoft.com> wrote in message
> news:D1AD4B16-B171-4FE9-83EE-EBA921E2AC8C@microsoft.com...
> > When installing Office Ultimate 2007 on my Windows Vista Ultimate system,
> > I
> > get the following setup error message very soon after Setup is launched
> > (and
> > prior to asking for entry of the key):
> >
> > "Setup cannot continue because a required file is either corrupted or not
> > available. run Setup again from original source disc or download
> > location."
> >
> > I have already tried copying the CD to a system folder and running Setup
> > from that location. I have also tried running Setup in Windows XP
> > compatibility mode without success. My system has all updates installed
> > for
> > Windows Vista Ultimate. I am able to install other programs on this
> > system
> > from the same DVD/CD drive. And, Setup will launch from the CD on another
> > system, and gets to the screen that asks for the key entry, so I do not
> > believe the CD itself is bad.
> >
> > Any ideas?
>
>
>

No, it's not. Sorry, I don't have any better suggestions. I suspect
mezzodiva's onto something with the leftovers, though....

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

"JuST Jen" <JuSTJen@discussions.microsoft.com> wrote in message
news:800EDD66-18AF-4790-9373-3F49BE9C2A93@microsoft.com...
> No. The message is just as I wrote it. Not a very helpful error message,
> is
> it?
>
> "Echo S" wrote:
>
>> Does it tell you what file is corrupt or not available?
>>
>> --
>> Echo [MS PPT MVP] http://www.echosvoice.com
>> What's new in PPT 2007? http://www.echosvoice.com/2007.htm
>> Fixing PowerPoint Annoyances
>> http://www.oreilly.com/catalog/powerpointannoy/
>>
>> "JuST Jen" <JuST Jen@discussions.microsoft.com> wrote in message
>> news:D1AD4B16-B171-4FE9-83EE-EBA921E2AC8C@microsoft.com...
>> > When installing Office Ultimate 2007 on my Windows Vista Ultimate
>> > system,
>> > I
>> > get the following setup error message very soon after Setup is launched
>> > (and
>> > prior to asking for entry of the key):
>> >
>> > "Setup cannot continue because a required file is either corrupted or
>> > not
>> > available. run Setup again from original source disc or download
>> > location."
>> >
>> > I have already tried copying the CD to a system folder and running
>> > Setup
>> > from that location. I have also tried running Setup in Windows XP
>> > compatibility mode without success. My system has all updates
>> > installed
>> > for
>> > Windows Vista Ultimate. I am able to install other programs on this
>> > system
>> > from the same DVD/CD drive. And, Setup will launch from the CD on
>> > another
>> > system, and gets to the screen that asks for the key entry, so I do not
>> > believe the CD itself is bad.
>> >
>> > Any ideas?
>>
>>
>>

Yes, that's my guess. Remove it and then re-install Office from your media.
If you have the same trouble, you may want to use the manual "complete"
removal steps here, then re-install from your purchased version.

http://support.microsoft.com/kb/928218/en-us

--
mezzodiva

Please reply to the newsgroup so all may benefit.


"JuST Jen" <JuSTJen@discussions.microsoft.com> wrote in message
news:A36EF009-4FF1-4071-A64F-D8D092D4D3C3@microsoft.com...
>A trial version is installed.
> I've already tried to repair windows. No problem was found.
> I tried installing as adminstrator as well.
> Perhaps it is that pesky trial version that is the problem.
>
> "mezzodiva" wrote:
>
>> Do you have any previous versions of Office installed, or was Office 2007
>> Trial or something else previously installed? I'm just wondering if
>> there's
>> something hanging on from a previous installation.
>>
>> My initial thought was a problem in your Vista installation or
>> configuration, since you can install the DVD on another system...Any
>> chance
>> you could try to repair your Windows installation?
>>
>> Do you have administrative rights on the system? Have you tried
>> installing
>> as administrator?
>>
>> --
>> mezzodiva
>>
>> Please reply to the newsgroup so all may benefit.
>>
>>
>> "JuST Jen" <JuST Jen@discussions.microsoft.com> wrote in message
>> news:D1AD4B16-B171-4FE9-83EE-EBA921E2AC8C@microsoft.com...
>> > When installing Office Ultimate 2007 on my Windows Vista Ultimate
>> > system,
>> > I
>> > get the following setup error message very soon after Setup is launched
>> > (and
>> > prior to asking for entry of the key):
>> >
>> > "Setup cannot continue because a required file is either corrupted or
>> > not
>> > available. run Setup again from original source disc or download
>> > location."
>> >
>> > I have already tried copying the CD to a system folder and running
>> > Setup
>> > from that location. I have also tried running Setup in Windows XP
>> > compatibility mode without success. My system has all updates
>> > installed
>> > for
>> > Windows Vista Ultimate. I am able to install other programs on this
>> > system
>> > from the same DVD/CD drive. And, Setup will launch from the CD on
>> > another
>> > system, and gets to the screen that asks for the key entry, so I do not
>> > believe the CD itself is bad.
>> >
>> > Any ideas?
>>
>>
>>

Just experienced this on a new ASUS system with Vista Ultimate and a trial version of Office System 2007 preinstalled.

After removing the trial version I was unable to install my full version of Office Enterprise 2007. Same error message as you state here.

In my case, it was a service named "InCD Helper" (a part of Nero 7 Essentials) that caused the problem -

I stopped this service, and I was then able to start setup.exe without errors.

Check to see if your system has "Nero 7 Essentials" pre-installed, try to stop the "InCD Helper" service, and retry your installation.

I just had exactly the same problem, also on a new ASUS system with
Vista Ultimate and stopping InCD Helper (in the services tab of task
manager) fixed it straight away.

Thanks very much for the help mailinator


--
rendellious
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