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Old 09-08-2007, 07:00 PM
Jules
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Office 2007 programs lock when I try to save or open documents

Hi all,

I've been through most of the posts regarding people having problems saving
in Office 2007 programs, but none of the suggestions have helped. I recently
upgraded to Vista and purchased Office 2007 professional. Installation of
both was smooth, computer is fairly new. I can open the office programs just
fine, but when I try to save a document in (so far) Word or Publisher, the
program locks up. In other words, I click "Save As" and the save window
opens but if I try to browse to a folder or touch the window at all, I get a
message that the program is not responding and there is nothing I can do but
close the program down.

Seems like this machine has been auto-updating since I installed Vista and
Office 2007, so I most likely have all of the updates installed. Any help or
suggestions would be greatly appreciated. It's not really a very helpful
thing to create a document if you can't save it.

Thanks.
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Old 09-08-2007, 07:00 PM
  #2 (permalink)  
Old 09-08-2007, 08:00 PM
garfield-n-odie [MVP]
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Re: Office 2007 programs lock when I try to save or open documents

In Windows Vista, click on Start | Computer | Tools | Disconnect Network
Drive, and disconnected any mapped drives that are not currently available.

Jules wrote:
> Hi all,
>
> I've been through most of the posts regarding people having problems saving
> in Office 2007 programs, but none of the suggestions have helped. I recently
> upgraded to Vista and purchased Office 2007 professional. Installation of
> both was smooth, computer is fairly new. I can open the office programs just
> fine, but when I try to save a document in (so far) Word or Publisher, the
> program locks up. In other words, I click "Save As" and the save window
> opens but if I try to browse to a folder or touch the window at all, I get a
> message that the program is not responding and there is nothing I can do but
> close the program down.
>
> Seems like this machine has been auto-updating since I installed Vista and
> Office 2007, so I most likely have all of the updates installed. Any help or
> suggestions would be greatly appreciated. It's not really a very helpful
> thing to create a document if you can't save it.
>
> Thanks.


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  #3 (permalink)  
Old 09-08-2007, 08:30 PM
Jules
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Posts: n/a
Re: Office 2007 programs lock when I try to save or open documents

I don't have any mapped drives. It is a stand alone notebook. I have also
gone through the posts here and checked registry settings, uninstalled
antivirus software, uninstalled and reinstalled the Office programs. I can
click on a document created in XP or Office 2003 and Word 2007 will open. I
can convert the document and save back to where it was. But if I want to
browse to open a document, or browse folders to save it elsewhere it just
sits until I try to cancel and then tells me the program is not responding.
At that point the only thing I can do is choose to shut down the program.

"garfield-n-odie [MVP]" wrote:

> In Windows Vista, click on Start | Computer | Tools | Disconnect Network
> Drive, and disconnected any mapped drives that are not currently available.
>
> Jules wrote:
> > Hi all,
> >
> > I've been through most of the posts regarding people having problems saving
> > in Office 2007 programs, but none of the suggestions have helped. I recently
> > upgraded to Vista and purchased Office 2007 professional. Installation of
> > both was smooth, computer is fairly new. I can open the office programs just
> > fine, but when I try to save a document in (so far) Word or Publisher, the
> > program locks up. In other words, I click "Save As" and the save window
> > opens but if I try to browse to a folder or touch the window at all, I get a
> > message that the program is not responding and there is nothing I can do but
> > close the program down.
> >
> > Seems like this machine has been auto-updating since I installed Vista and
> > Office 2007, so I most likely have all of the updates installed. Any help or
> > suggestions would be greatly appreciated. It's not really a very helpful
> > thing to create a document if you can't save it.
> >
> > Thanks.

>
>

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