I have Office 2003, and received a copy of Office Enterprise 2007 through the
Microsoft Home Use Program (from my employer). It's a fresh, new disk
shipped directly to me (never been loaded on another computer).

When I insert the disk and enter the 25-character Product Key, the
installation wizard screen asks me if I want to "Upgrade" or "Customize" - I
chose "Upgrade." From there, the whole computer just froze up - current
configuration displayed, but nothing works (not even the mouse cursor).

I've repeated this multiple times, and even left the computer in this mode
for a few hours, assuming it just needed time to think.

Any recommendations?

Thanks in advance,
James

I would check the event log and see if an error is being recorded. Is this
under Windows XP or Vista? If the latter, which version?

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Help JD" <Help JD@discussions.microsoft.com> wrote in message
news:4679EF12-5615-4611-A27E-13D417B3184B@microsoft.com...
>I have Office 2003, and received a copy of Office Enterprise 2007 through
>the
> Microsoft Home Use Program (from my employer). It's a fresh, new disk
> shipped directly to me (never been loaded on another computer).
>
> When I insert the disk and enter the 25-character Product Key, the
> installation wizard screen asks me if I want to "Upgrade" or "Customize" -
> I
> chose "Upgrade." From there, the whole computer just froze up - current
> configuration displayed, but nothing works (not even the mouse cursor).
>
> I've repeated this multiple times, and even left the computer in this mode
> for a few hours, assuming it just needed time to think.
>
> Any recommendations?
>
> Thanks in advance,
> James

Thanks. I checked the event log, and found what I thought was an error. I
noted it, clicked on it, and then closed the error log and all other
programs. When I tried again to install office 07, it worked! (By the way,
this was on Windows XP.)

Thanks for the help.

"Herb Tyson [MVP]" wrote:

> I would check the event log and see if an error is being recorded. Is this
> under Windows XP or Vista? If the latter, which version?
>
> --
> Herb Tyson MS MVP
> Author of the Word 2007 Bible
> Blog: http://word2007bible.herbtyson.com
> Web: http://www.herbtyson.com
>
>
> "Help JD" <Help JD@discussions.microsoft.com> wrote in message
> news:4679EF12-5615-4611-A27E-13D417B3184B@microsoft.com...
> >I have Office 2003, and received a copy of Office Enterprise 2007 through
> >the
> > Microsoft Home Use Program (from my employer). It's a fresh, new disk
> > shipped directly to me (never been loaded on another computer).
> >
> > When I insert the disk and enter the 25-character Product Key, the
> > installation wizard screen asks me if I want to "Upgrade" or "Customize" -
> > I
> > chose "Upgrade." From there, the whole computer just froze up - current
> > configuration displayed, but nothing works (not even the mouse cursor).
> >
> > I've repeated this multiple times, and even left the computer in this mode
> > for a few hours, assuming it just needed time to think.
> >
> > Any recommendations?
> >
> > Thanks in advance,
> > James
>
>

I guess once it realized you were spying on it, it decided to behave. ;-)

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Help JD" <HelpJD@discussions.microsoft.com> wrote in message
news:21673522-2C7B-4261-B060-335528CC5103@microsoft.com...
> Thanks. I checked the event log, and found what I thought was an error.
> I
> noted it, clicked on it, and then closed the error log and all other
> programs. When I tried again to install office 07, it worked! (By the
> way,
> this was on Windows XP.)
>
> Thanks for the help.
>
> "Herb Tyson [MVP]" wrote:
>
>> I would check the event log and see if an error is being recorded. Is
>> this
>> under Windows XP or Vista? If the latter, which version?
>>
>> --
>> Herb Tyson MS MVP
>> Author of the Word 2007 Bible
>> Blog: http://word2007bible.herbtyson.com
>> Web: http://www.herbtyson.com
>>
>>
>> "Help JD" <Help JD@discussions.microsoft.com> wrote in message
>> news:4679EF12-5615-4611-A27E-13D417B3184B@microsoft.com...
>> >I have Office 2003, and received a copy of Office Enterprise 2007
>> >through
>> >the
>> > Microsoft Home Use Program (from my employer). It's a fresh, new disk
>> > shipped directly to me (never been loaded on another computer).
>> >
>> > When I insert the disk and enter the 25-character Product Key, the
>> > installation wizard screen asks me if I want to "Upgrade" or
>> > "Customize" -
>> > I
>> > chose "Upgrade." From there, the whole computer just froze up -
>> > current
>> > configuration displayed, but nothing works (not even the mouse cursor).
>> >
>> > I've repeated this multiple times, and even left the computer in this
>> > mode
>> > for a few hours, assuming it just needed time to think.
>> >
>> > Any recommendations?
>> >
>> > Thanks in advance,
>> > James
>>
>>

I am having the same trouble but don't know what you mean by an event log.
Can you give a novice a bit of guidance here?

Thanks

"Help JD" wrote:

> I have Office 2003, and received a copy of Office Enterprise 2007 through the
> Microsoft Home Use Program (from my employer). It's a fresh, new disk
> shipped directly to me (never been loaded on another computer).
>
> When I insert the disk and enter the 25-character Product Key, the
> installation wizard screen asks me if I want to "Upgrade" or "Customize" - I
> chose "Upgrade." From there, the whole computer just froze up - current
> configuration displayed, but nothing works (not even the mouse cursor).
>
> I've repeated this multiple times, and even left the computer in this mode
> for a few hours, assuming it just needed time to think.
>
> Any recommendations?
>
> Thanks in advance,
> James

I wish I could say I have an answer, but instead, I'm having the same
problem- but when I clicked on the error it didn't help. My OS is XP,
and the error log says, and I quote, "Hanging application setup.exe,
version 12.04518.1014, hang module hungapp, version 0.0.0, hang adress
0x00000000."

I get the feeling something is hung up. I would be grateful for any
suggestions.

yBrad

The support for Office 2007 Enterprise is free and look and open
last question

http://www.microsoft.com/licensing/s...ights/faq.mspx

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLic...3/overview.asp


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"yBrad" <yBrad.3md18q@no.email.invalid> wrote in message
news:yBrad.3md18q@no.email.invalid...
>
> I wish I could say I have an answer, but instead, I'm having the same
> problem- but when I clicked on the error it didn't help. My OS is XP,
> and the error log says, and I quote, "Hanging application setup.exe,
> version 12.04518.1014, hang module hungapp, version 0.0.0, hang adress
> 0x00000000."
>
> I get the feeling something is hung up. I would be grateful for any
> suggestions.
>
> yBrad
>
>