Hello,
I have been using MDI & find it very useful. All of a sudden, it has
disappeared ! When I try to open one of my mdi files, it says it needs to be
re-installed. I am wondering how this has happened. I certainly had no errors
& I did not uninstall it. Could this have happened through some sort of
cleaning program (like a registry cleaner)? I am going to try re-installing
but I would like to know WHY this has happened. I hope it has not been an MS
Automatic Update weirdy.
Thanks in advance for any info you can give me on this.
Tam.

you might want to research
if you want to delay reinstalling:

http://search.microsoft.com/results....n-US&FORM=SSME


"oldhen" <oldhen@discussions.microsoft.com> wrote in message news:59B6EDA9-C72E-4150-BCA8-AF4F99F724CB@microsoft.com...
Hello,
I have been using MDI & find it very useful. All of a sudden, it has
disappeared ! When I try to open one of my mdi files, it says it needs to be
re-installed. I am wondering how this has happened. I certainly had no errors
& I did not uninstall it. Could this have happened through some sort of
cleaning program (like a registry cleaner)? I am going to try re-installing
but I would like to know WHY this has happened. I hope it has not been an MS
Automatic Update weirdy.
Thanks in advance for any info you can give me on this.
Tam.

Thanks for the link but it did not answer my question. I already know how to
use MDI. I use it regularly. My issue is that the program disappeared & I did
not uninstall it, therefore I would like to know possible reasons why so it
does not reoccur. If there is an issue with my Reg cleaner, I want to be able
to inform them so they can correct it before it does any more damage. The
only reason I think it might be that is because it is the only program I have
instealled recently.
I saw on another forum that someone else also "lost" MDI. The only answer
they were given was to use PDF Creator instead. I also have that but prefer
to use MDI.

I re-installed MDI successfully but I would still like to know why it
disappeared.
Tam.

Hi Tam,

MS's recommendation is to avoid using 'helpful' utilities, such as registry cleaners around MS Office. Office often has its own way
of 'innovating' that may not be recognized :)

There are also cases where installing software replaces a shared DLL file version and can break the connection to the MS Office
Document Imaging Writer (virtual printer).

==============
<<"oldhen" <oldhen@discussions.microsoft.com> wrote in message news:F66FE7E5-E1A9-4612-B02A-231575FC15BB@microsoft.com...
Thanks for the link but it did not answer my question. I already know how to
use MDI. I use it regularly. My issue is that the program disappeared & I did
not uninstall it, therefore I would like to know possible reasons why so it
does not reoccur. If there is an issue with my Reg cleaner, I want to be able
to inform them so they can correct it before it does any more damage. The
only reason I think it might be that is because it is the only program I have
instealled recently.
I saw on another forum that someone else also "lost" MDI. The only answer
they were given was to use PDF Creator instead. I also have that but prefer
to use MDI.

I re-installed MDI successfully but I would still like to know why it
disappeared.
Tam. >>
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

it is unclear how you concluded
a registry cleaner may have
caused the issue you are having.

it is possible that the registry
was initially corrupted during it's
frequent read/writes as it was
designed to do. Therefore,
if you think the mdi keys were
cleared out of the registry then you
should also consider that they were likely
corrupted in the registry beforehand.

a registry cleaner purpose is to
validate registry keys with the
file system and it would have removed
orphaned keys or keys that were corrupted
or keys that were replicated, etc...,
thus saving you from the possibility of
a complete disaster with the registry
hive.

there is a fallacy with the mind set
of those who claim registry cleaners
do damage, when in fact their designed
and purpose is simple, ie confirm the
validity of each key.

you also did not consider that maybe
the prefetch file for the office imaging
may be corrupted or possibly a service
got turned off or maybe the mdi printer
driver got deleted or modified.
maybe you installed a third party software
and it took over the .tiff extension
and didn't reset it back to mdi or whatever....

Frankly, the lost of mdi can not be attributed to
a registry cleaner. I use several
registry cleaners and none affect
"keys" that are valid.

here is a helpful link from the
experts who programmed windows
and this tool. Microsoft has spent
millions of dollars and many man
hours to create this program as they
have done since win95:

http://onecare.live.com/site/en-US/a...leaner_why.htm

you can repair office using its
detect and repair. or you can
simply focus on document imaging
since the feature is considered
an advanced feature found inside
the office modify or install dialog...

you can try a start > run > mspview

if it opens then the software is intact

if not then go to add/remove programs
repair microsoft office
select advance customization
go to tools and select it.

this should fix you up, if it does not
then something else is askew....



"oldhen" <oldhen@discussions.microsoft.com> wrote in message news:F66FE7E5-E1A9-4612-B02A-231575FC15BB@microsoft.com...
Thanks for the link but it did not answer my question. I already know how to
use MDI. I use it regularly. My issue is that the program disappeared & I did
not uninstall it, therefore I would like to know possible reasons why so it
does not reoccur. If there is an issue with my Reg cleaner, I want to be able
to inform them so they can correct it before it does any more damage. The
only reason I think it might be that is because it is the only program I have
instealled recently.
I saw on another forum that someone else also "lost" MDI. The only answer
they were given was to use PDF Creator instead. I also have that but prefer
to use MDI.

I re-installed MDI successfully but I would still like to know why it
disappeared.
Tam.

"db" wrote: it is unclear how you concluded
> a registry cleaner may have
> caused the issue you are having.

Because it is the only new thing I have installed/updated since MDI last
worked. I received no error messages.
Thank you for answering in such detail. I have found it interesting. I also
find Bobs comment about the shared DLL files interesting too. You have both
given differing opinions but they are both valid.
The OneCare link is interesting. Last time I looked it was only valid for
the US but I see that is not the case anymore.
Tam.

you're welcome.

"oldhen" <oldhen@discussions.microsoft.com> wrote in message news:89C6FF45-1D01-4FCC-B9CA-8000342DB25C@microsoft.com...
"db" wrote: it is unclear how you concluded
> a registry cleaner may have
> caused the issue you are having.

Because it is the only new thing I have installed/updated since MDI last
worked. I received no error messages.
Thank you for answering in such detail. I have found it interesting. I also
find Bobs comment about the shared DLL files interesting too. You have both
given differing opinions but they are both valid.
The OneCare link is interesting. Last time I looked it was only valid for
the US but I see that is not the case anymore.
Tam.